1939 comments found.
Pre-purchase questions: 1. Do you have calendar integration feature to other booking sites? 2. Loyalty program (point or such) available?
Hi.,
Thanks for the interest!!
Sorry, we do not have these features.
Regards., DesignThemes Support.
How can I have a backoffice demo ?
Hi.,
Please send demo request : http://trendytravel.themessupport.com/request-demo/
Hello, the link not working propertly
Hi.
Sorry for the inconvenience,
We are in the process of upgrading our theme so we will be able to provide you demo link by next week.
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Hi, I am trying to install the demo content in local wordpress. I have used Unyson pluggin with its demo content extension but when I try to install the Trendy Travel demo it shows an error in Spanish (I am from Spain) saying something like: Error when decoding line 12087 from the data base file. Sintaxis error JSON malformed. How can I proceed?
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest Demo XML files.
Or
Please send your request to us directly at this email support@wedesignthemes.com
Estoy intentando instalar la versión Demo de la Plantilla en mi wordpress versión local. Al intentar cargar la demo sale el siguiente mensaje: Falla al decodificar línea 12087 del archivo de base de datos. Error de sintaxis, JSON malformado.
Como puedo solucionarlo?
Gracias, un saludo!
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hi Guys, am almost done with my website but i have an issue whereby, i have tried to create some blogs for my website however the excerpt of the blog post on the front page doesn’t align with the actual data that i have written. The excerpt is showing up as demo content that came with the theme despite me having written my own content. Help me fix that.
Hi.,
Thank you for contacting us.
Kindly get into Admin Panel > WPBakery > Role Manager > Post Types > Custom > and enable the option.
Refer : https://prnt.sc/w54xfc
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Thank you, we look forward to helping you!
I have tried installing demo data but i keep getting this error message, i need your help “Failed to decode line 12087 from db file. Syntax error, malformed JSON”
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
I tried doing that and following that guide the whole weekend and nothing worked, i wouldn’t be on this thread asking for help. if you can offer me help, give me my money back. I spent a freaking 89 dollars on your theme and i expect stuff that is working and not stories to make me look like i don’t know what am doing
this link you sent me doesn’t even work http://themeforest.net/user/designthemesSo
Can i have some one help me here, i have work to present to my client and i seem to be not getting any where
Please send your request to us directly at this email support@wedesignthemes.com
Hi is there a link to buy some of the pictures used in the demo
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/trendytravel.txt
We have used most of the images from Shutterstock and BigStock images you can purchase the images from there with subscription plans. https://www.shutterstock.com/pricing https://www.bigstockphoto.com/subscribe/Open Source Images :
https://unsplash.com/s/photos/travel https://unsplash.com/s/photos/road-trip https://unsplash.com/s/photos/adventure https://unsplash.com/s/photos/map https://unsplash.com/s/photos/hotelIf you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end 
Thank you, we look forward to help you!!..
Hello,pre-sale question, I want extra search, e.g. I have 100 destinations, I want customer make a search where to choose vacation on summer or winter, second if he wants sea or not, if he wants romantic vacation or sporty and third direct flight or not. I want the search to show only destinations with all criteria fulfilled I can achieve that with your search ?
Hi.,
Thanks for the interest!!
Sorry, we do not have this feature.
Regards., DesignThemes Support.
Before i purchase i wanted to know how i can modify the advanced search form.
Hi.,
You can easily enable the search form under slider options ( excerpt blog and gallery template page )
Refer : http://prntscr.com/iv8030
To check backend options : http://trendytravel.themessupport.com/request-demo/
i have installed the theme but i have failed to install the demo
Hi.,
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Regards., DesignThemes Support.
how do you modify the advanced search form and edit some contents like the banner and the body
Hi.,
You can easily enable the search form under slider options ( excerpt blog and gallery template page )
Refer : http://prntscr.com/iv8030
I get this error Purchase code is not valid. when im trying to access Support Forums topics I already created
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
I installed the theme on a particular domain and then uninstalled and deleted it, then I tried to install it on a different domain but it didn’t work. I got a message indicating that the link (zip file of the theme) expired. My purchase code is 4a9f5a2a-c354-476b-af0e-fa48e946103b.
Hi.,
Thank you for contacting us.
Theme documentation : http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Thanks so much for your prompt response and assistance.
As per the instructions, I installed the unyson plugin and ensured that the server requirements were adequate but I still couldn’t make any progress.
I am kindly requesting that you assist in installing the theme for me.
I’ve already sent you login credentials via http://themeforest.net/user/designthemes.
Thanking you in advance for your kind assistance.
Best regards,
Sylvanus
Hi Sylvanus.,
We have installed the theme and import the dummy data . Please have a look.
Thank you, we look forward to helping you!
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Hola, I need your help. What files do I need to edit to make changes to the hotels pages code?
Thanks in advance!
Hi.,
Please be more specific about your issues with some screenshots/videos so that we can check and let you know asap.
Regards., DesignThemes Support.
Thank you! In your Trendy Travel theme, there is a Hotels Booking section. I want to edit the hotels pages. But I need to edit the code. What is the template file with the code? This is a hotels page on my site: https://i.imgur.com/EpYR1lH.png
These are the folders in my FTP https://i.imgur.com/7lGfF2P.png
Hi.,
Get into wp-content \ plugins \ designthemes-core-features \ custom-post-types \ templates \ single-dt_hotels.php edit this file and check it out.
Regards., DesignThemes Support.
Hola. All the listings in my website are like this: https://i.imgur.com/dZDhbq2.png
How to fix it?
Thanks!
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hello! I am having a problem with my website. I installed the theme 2 years ago and was not able to update it. When I tried to edit a page today, the content was gone. Can you help me in updating the theme for the latest wordpress version?
Thanks
Hi.,
We have two versions Old & New – https://prnt.sc/10hyqar
We do not update the older version of our TrendyTravel theme. We do advice all our theme users to switch over to the newer visual composer version for latest wordpress and security updates.
So if you want to move our new version, you need to rebuild your site again because in our new version we used “WPBakery Visual Composer” page builder. Let us know.
Regards., DesignThemes Support.
Hello Team, How to enable retina script. I couldn’t find option in Buddha Panel.
Hi.,
Thank you for contacting us.
Kindly, Update the Logo /Retina logo from Dashboard > Trendy Travel > General > Logo / Retina Logo
Logo size 234 X 88 px
http://prntscr.com/ilpi3rRetina Logo Size : 468 X 176 px
http://prntscr.com/ilpijqNote : Update the Logo Retina logo from Buddha panel > General > Retina Logo, so that the mobile layout shows the retina logo. The retina logo should be exactly double the size of normal logo. If your normal logo is 100×200. Then your retina logo should be 200×400.
Note : It seems that your support has expired. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer : https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
Team, actually my retina script is not working. Bit seems retina script hided. Which file should I need to enable.
Hi.,
Sorry, We didn’t create any option for enable / disable script for retina.
Regards., DesignThemes Support. Team, As per our last email conversation you mentioned me, you guys removed retina script completely from my build. Now I’m facing my website fonts & other elements too tiny in IOS mobiles. Kindly let me know how to enable it.
Hi.,
Can you please send video reference of your issue. We will help you.
Regards., DesignThemes Support.
I just need updated revolution slider plugins for my trendy travel theme and latest update files please. I don’t need actual support. Thanks
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Note: It seems that your support has expired. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer : https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
will i be able to use a checkout payment plugin like Paystack WooCommerce Payment Gateway or Rave Woocommerce Payment Gateway with the template? I need to know before purchasing it or the theme only supports paypal method of receiving payment?
And is there a way i can get a demo version of the theme so i can test the checkout plugins by installing them on the theme before i purchase the real premium theme? Or your technical team can kindly install the plugin to see if it will work as an option of payment during checkout by customers.
Kindly respond on time or send me your email address so i can send my complaints there too.
Thanks
the reason why i am asking is because most nigerians don’t use paypal for payment, we mostly use master cards, credit cards and debit cards
Below are links to show what the plugin looks like, first image will show you how it will appear in woocommerce once installed – https://www.screencast.com/t/SqbF2WlLA616
2nd image will show you how it works during checkout and customers click on make payment – https://www.screencast.com/t/b1yzeh7E5aC9
Hi.,
Thanks for the interest!!
https://prnt.sc/103p00t – This one integrated with Woocommerce so it will work with Woocommerce Addons. The rest (Hotel) not works with these payment gateways.Regards., DesignThemes Support.
Okay does that mean that particular plugin will work? because some themes are not allowing it to work, even if it installs successfully and shows on woocommerce payment option. When you click on an hotel and tries to checkout, on some themes. It won’t display paystack as a payment option even if it’s installed. So that is why i want you to install it and just enable it even if you don’t have an account with paystack, if it will work. It will pop out on checkout page as an option.
Hi.,
“Hotels” compatible with only the “Paypal” payment gateway.
Regards., DesignThemes Support.
Google maps across website not loading properly even with proper API. Appreciate If I would get quick solution.
Hi.,
Please refer : http://docs.wedesignthemes.com/dt_articles/google-maps-to-wordpress-codestar/
Hi Team, I couldn’t see the map options in my build. Earlier it was there but I couldn’t find it recently. Kindly help me out.
Hi.,
Google Maps to WordPress : http://docs.wedesignthemes.com/dt_articles/google-maps-to-wordpress-pb/
It seems that your support has expired., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer : https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
Pre Sale Question. Planning to have a Tour purchasing site for Sub-Agents. Sun-Agents can purchase tour packages from us for their clients (passenger). I would like to know is there any way to change the tour price according to the Passenger’s resident country. (during checkout)
Note : Passenger won’t register with us. Sub-agent will fill the passenger details (can be 1 or more passengers and different countries in a single booking & it may different from Sub-Agent’s country) in checkout form and price have to be updated according to the country fields in the checkout time. Waiting for the positive reply from your end. Thank you.
Hi.,
Thanks for the interest!!
Sorry, we do not have these features.
Regards., DesignThemes Support.
Hello Team, In my build, places module gallery is not showing recently. I couldn’t place multiple images as early as like. How could I fix it.
Hi poojachameli.,
We tried to add gallery images to your places module and it is working fine. Please have a look at these screenshots.
https://prnt.sc/zkymif https://prnt.sc/zkykl7Regards., DesignThemes Support.
Thanks for your wonderful support and fast
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
