55 comments found.
Hi, how do I change ONLINE ORDER link on the top right hand?
Hello,
Please navigate to Appearance > Widgets and check the header widget areas (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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How do I edit the product description? Even though I edit the content for product, the content doesn’t update?
Hello,
Please navigate to Elementor > Settings and check if the Elementor is enabled for Products. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, we are located in Turkey. For this reason, we want to make our website in Turkish. But after installing the theme, everything was in english. How can I convert all english words to turkish.
Hi there,
Thanks for taking an interest!
The theme is fully translatable and you can always translate it to your language. Feel free to check our tutorial about it here.
If you need any further assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi again, Unfortunately, translation was not done with Loco. I can’t change Cart and Admin section in Header. I couldn’t change the text inside the dropdown cart either. Can you help me please? Website: sliwe.com . Thanks
Hi,
Please submit a ticket at our Help Center and one of our support agents will gladly help you to locate labels. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, I can not import the demo it blocks between 12 and 20%, I can not increase the post_max_size which has a value of 128m to 256m because of the shared hosting, can you import the demo and I will give you the access to admin . thank you
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Updating the product description is not working ( Not showing up on the live website).
1- Edited on the editor.
2- When clicking on the preview or the live website we can’t show our updates.
-> Notes
- We are using one of the ready-made product posts/pages.
- Our change was just a text changes
It’s looks like a bug
Hi there,
Could you please at least provide us with your website URL so we can check this.
Thank you.
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sure, www.MistoChocolate.com + if you have like a visual chart on how to control the template from a high level, that would be very helpful
Hi there,
Thank you, could you please try to deactivate all your third party plugins that did not come along with the theme to see if there is a possible conflict between the theme and the plugins.
Keep us updated on this please.
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Wow, the layout is absolutely stunning !
Really want to buy this theme, but why are all these comments so bad…
Hi there,
We are glad that you like our theme.
If you have any doubts or questions please do not hesitate to ask us, we will do our best to assist you.
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Hi, the filter bar for woocommerce product (elementor) is not working 
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Hi there,
I’m interested in purchasing this theme. However, I see that this theme has not been updated for almost one year now. Can you assure that there won’t be any issues or compatibility problems with the latest versions of WordPress, WooCommerce & different browsers etc.?
Moreover, is this theme fully Elementor or partially Elementor?
If there are any issues after the purchase, would you have any problems with the refund?
Thanks
Hello,
Thank you for taking interest in our theme!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however it will be listed in the change log.
We haven’t tested our theme with WP 5.9 yet, however you can use this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Demo content of the theme is built with Elementor and all of the features displayed in the demo can be achieved with theme options and free Elementor version. For more detailed overview of theme’s options please check the documentation in this link.
Since our themes are sold exclusively on ThemeForest, refunds are handled on Envato Market directly as explained in this article, and we do follow official Envato Market refund policy which you can check in this link.
Do let us know if you have any additional questions.
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Thanks a lot for the quick response!
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Hi, when installing, I get the code ‘Code is already registered for other domain’ the other domain with install was deactivated, so how can I proceed with this registration?
Instead of getting ‘Code is already registered for other domain’, there should be a way to unregister the domain name, since the basics of theme install is not possible with demos.
Hello,
Thank you for reaching us!
You should know that you can deregister theme via Help Center, and you can also send us a mail providing your purchase code in it and our team will help you with this.
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Excellent, thank you for your fast and prompt help.
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Hi there..lovely theme..
Does it come with a psd version of the logo so I can edit it a bit? If no then I guess there maybe some sort of text editor to change the logo? Instead of the est. 2021 I’d like to change to to an image there..is this possible? Thank you!
Hello,
Thank you for taking an interest in our theme!
If you decide to purchase a Swiss Delight theme, please note that our support team can provide you design files, see this article for more info: General Info On PSD Files
For more info about theme options, take a look at official docs.
If you have more questions, let us know.
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Hello,
okay so the logo that is featured in the demo is that a text logo or is that an image? I was just curious as to how fast I could get the theme up and working if its a text logo its so much easier.
Thank you.
Hi there,
The logo is uploaded as an image, see this link.
We’re here if you have additional questions
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Okay so just to be clear if I wanted that logo created like that it would have to be done from a psd file provided by you ..its not styled that way from like CSS or anything?
Hi there,
Once you import the demo content you will get all the content that you can see on our website demo, and you will be able to customize the logo to your needs on your end. If this is what you wish. To customize our themes demo logo to your needs.
It is not styled with CSS and it is an image that you upload. You will have to edit it yes.
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Hello there,
so I like this theme..and another of your themes..lol is it possible to mix elements from both on one site?
Hi there,
We are glad that you like our themes.
Each theme has it’s unique framework, options and shortcodes which can be used only with that theme so unfortunately it’s not possible to mix elements from different themes.
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Hi I purchased the theme and wanted the design files but for some reason I am unable to create a support account can you help me pls?
Hello,
You can reach our support team via Help Center, please check this article on how to submit a ticket.
You can also send us mail providing your purchase code in it and our team will help you with this.
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Thank you I think it was because I used my personal email to setup the account and not the email that envato has? I am not sure but its working now I filled out a ticket. tysm
Hi there,
Glad to hear this is resolved and our team will for sure help you as soon as possible!
Thank you for your patience.
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The reason most people purchase themes is so they wont have to build a website from scratch..I can’t even believe that you would suggest that the theme is compatible with wpbakery and then tell me that the demo is not I would have to build the entire site from scratch..How exactly is that compatible if i have to rebuild the site? I want you to process my refund immediately if I can’t edit pages with wpBakery then its not compatible. I will take up my grievance with not just Envato but my bank if need be!
Hi there,
The native import method comes with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead, all the same shortcodes are included as well. So this is how it is compatible with the WPBakery plugin, since you can use all our themes shortcodes with WPBakery, however it does not come included within our theme, nor it is stated differently, and you will need to build your content from scratch if you intend to use it.
Thanks for understanding.
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hello i sent yesterday a ticket can you check it ?
Hi there,
Please understand that our average response time is around 24 hours on weekdays and that our support agent are trying their best to answer all of our users.
Your ticket should now be updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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hi i sent another ticket but you take many time to answer
Hi,
Please understand that our average response time is around 24 hours and that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue. Your ticket should be updated now.
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How can I change the display mode in a simple product: When I click on the thumbnails of the product, it expands, and what I want is to show it to me in the main image
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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The ticket has already been generated but nothing that gives me an answer about it, ticket no. 140422
Hi there,
Once we check we do see that your request has been answered to. Please understand that our usual response time is within 24h and our team is doing their best to help all our customers.
If you need any further assistance please feel free to continue the conversation with our support team.
Thank you for your patience.
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I had an issue where - when I try to go into wigits it says: cart
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
Any advice?
It also gives a laundry list of errors: under widgets The “search” block was affected by errors and may not function properly. Check the developer tools for more details. The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details. The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details. The “text” block was affected by errors and may not function properly. Check the developer tools for more details. The “text” block was affected by errors and may not function properly. Check the developer tools for more details. The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details. The “text” block was affected by errors and may not function properly. Check the developer tools for more details. The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hi Team,
I have recently purchased your item. I am unable to save menu items. I have tried adding below 2 lines in php.ini & user.ini files too.
suhosin.post.max_vars = 5000 suhosin.request.max_vars = 5000
Still no luck. Additionally, I also tried installing it on the local server wamp, xamp, still no luck. Can you please provide a fix to it at an earliest.
Regards, Nish
Hello Team,
I also raised a ticket, please help me.
Hello,
Thank you for reaching us!
Please provide your ticket ID here so we can check.
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Your request (132913: helpcenter.qodeinteractive.com/hc/requests/132913) has been successfully submitted
Hello,
Your ticket is answered, so feel free to check the ticket status now.
Please continue the conversation on our Help Center. Thank you
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kindly check one more ticket, still puzzled with issues
- 133325 Not able to access widgets section
Hi Team,
Any update ? Please look into this on priority,
We are not even able to start our work
Hello,
Your ticket is answered now. Please continue the conversation on Help Center. Thanks
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Very disappointed theme does not work and help desk does not respond.
Hello,
Thank you for reaching us,
We have located your ticket at HelpCenter, and it has been answered. Our usual response time at the help center is 24 hours.
Please continue the conversation on the ticket. Thank you.
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is elementor compatible?
Hi there,
Thanks for taking an interest! Yes it is compatible with the free version of Elementor and the native import method comes with Elementor, so when you run import tool you will get Elementor content.
Do let us know if you have any additional questions.
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Hello We have a problem with the chrome browser for your theme or the elementor plugin. On the other hand, on Safari or edge, it’s good the problem is that we cannot open Elementor
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Please I need someone to help me I created one request and till now no body answer me! I really need immediate action.
Al most 48 hrs and no action from support team to my Ticket! to whom shall i complain? who is gunna help me and answer my questions!!? poor support ! and poor services! I wish if i can make a refund for the amount
Hi there,
Once we check we do see that our support team has responded to your request so please continue the conversation with our team for further assistance.
Thank you for your patience.
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Congratulations! Nice Work, GLWS
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Please reply to ticket # 122294 , its very urgent, thanks
Hi there,
Once we check we do see that your request has been handled, so if you need any further assistance, feel free to continue the conversation with our support team.
Thanks.
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