39376 comments found.
Kind staff, I’m experiencing a problem with the function “Featured Images Slider”
I state that I have the Avada version updated to the latest edition V7.4.2, and all plugins are all up to date. I tried clearing the cache, but the image is not seen and I keep getting the following error message.
type="image" link="" linktarget="_self" lightbox="no" image_id="0|full"]https://www.sitoalfa.it/enerpetroli/wp-content/uploads/2021/01/news-enerpetroli-nuova-apertura-metano-.jpg[/fusion_slide][/fusion_slider]Can you help me solve the problem? Tks in advance for your reply. GC
Hello @gianforest
We will gladly assist you with this query, however as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
We want to sell books by different authors. Is it possible to create authors’ name and category of the book with this theme like Pustaka or Kalium theme?
Hello @Adarsha_como_bd
You can use ACF plugin that we ship with our theme to create additional fields on any post type and then use them in our layouts to show the author name or any other field you want with any of our post type such as portfolio or you can also create a post type of your own.
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
I bought 2 themes the first one has run out of support and the second one I just bought so the support should be able to be used, but it doesn’t appear on the account on the web theme-fusion and I can’t make a ticket for some problems with the license in this theme
And the old first license also cannot be used. “This purchase code has been locked, as it was used in a manner that violates our license terms. Please contact ThemeFusion to resolve.”
Hi
Can you please logout from your support account, clear all cache and then try to login again and create a ticket. I can confirm that you do have valid support
We look forward to helping you!
Thank you
Hi, I’m having a problem with the mobile menu – it keeps showing up UNDER the page content when it’s collapsed and so the links partially show but don’t work. I’m not finding an option to put it on top of the content so that the links actually work. Please help.
https://unitybiofeedback.com/Hi there
The Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Please submit a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Avada Support
Thank you, MB
k, thanks, I just submitted a ticket.
We see have your support ticket and a member of our team will assist you as soon as possible.
Thank you kindly, MB
When I click on “menu” and hover over each menu, a background image appears. Where do I change this image? Photos attached to email. Thanks.
I sent an email.
Hi there
We have replied to your email and will continue communicating there.
Thank you, MB
Hi, A patch of color is showing in the header. How to remove? It got weird. Before it was transparent, without this color appearing behind the icon. I sent a photo by email.
Hello @Icaroferreira
We can not receive attachments here on comments section, with that being the case please know that you can open a support ticket with us following the instructions below.
Click Here to Get Avada Support
Thanks
-Ammar
I sent an email.
Hi there
We have replied to your email and will continue communicating there.
Thank you, MB
Hi how can I import Avada Live Demo? İ see Avada live İn demo page but I can’t see in my own site demo page.
Hi,
Some of the pages on our site are not part of the downloadable demo content.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
A bit frustrated because Avada seems to be incompatible with RankMath, here the answer from RankMath support:
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience caused.
I believe that your theme comes packaged with the Fusion page builder which is not fully compatible with content analysis in Rank Math. If you are using this to create your frontend content, then I can suggest that you get in touch with the guys from Avada and show them this link: https://rankmath.com/kb/content-analysis-api/Hi,
This is already on our to do list but we do not have a timeframe for when this’ll be implemented.
I’ve passed on your feedback regarding this to our team internally.
Thank you. – Abbas
Hi, Does this theme supports any of the membership plugins? and which? specially for memberpress / paid membership pro/ any other?
Hi
While we do have users making use of the Membership plugins(like memberpress), we have not really tested this in depth to guarantee 100% compatibility. I would request you to please check with the plugin author if they do have any details on this
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hi, my CSS on desktop is broken. Mobile version is fine. Please help. The domain is https://bornholmmedfly.dk/
Hello @Mikeydenmark
It appears that there is some issue with your caching on the site which we we will need to check this further so can you please open a support ticket with our team as you have a valid support with us, also your comment has been marked as it contained external link that is not allowed in comments but here is your original comment => https://share.getcloudapp.com/geuA52O2
Click Here to Get Avada Support
Thanks
-Ammar
I can not open a ticket, but i still have 15 days of support remaining.
Hi
Can you please logout from your support account, clear all cache and then try to login again and create a ticket. I can confirm that you do have valid support
We look forward to helping you!
Thank you, Shaminder
TY – works
Hi
We are happy to help
Thank you
Hi,
I’m looking for Resolving Bootstrap conflicts with “WP Customer Area” plugin.
But, even if I used “wp_dequeue_script”, it doesn’t work.
Any idea ?
Thanks, Charline
Hi
As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello, I wonder if this theme has money back guaranteed?
Hi
Envato has a certain conditions set for refund. You can refer them on the link here
In case you are facing any issues with the theme, ensure to contact support by creating a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’ve inherited a site that has Version: 5.4.2, with no way to obtain the original account information. If I buy the latest version will upgrading cause any trouble with the current design, layout and configuration settings?
Hi
This would be depend quite a lot on how the site is made. If there is no customization done in the child/parent theme or no custom CSS used then this should not really cause any issue. You can however always test this on a staging site and then update the parent site
Thank you, Shaminder
If I purchase and use it on a staging site, then find it doesn’t work, can I get my money back?
Hi
That would mean the current issue sites will not get any future updates. Also, this should comply with Envato refund terms to be eligible for refunds. You can refer the documentation here
We look forward to helping you!
Thank you, Shaminder
Hey,
I was setting up a site on a subdomain as a testing version and then i wanted to move it to another one but now it says “The purchase code is already being used on another domain.” what do I do?
Thanks
Hello @MartiskaSon
You can simply reset the code from your support account, please follow the instructions ahead to reset your code. the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3FgBkMr
Thanks
-Ammar
I installed WordPress 2/3 times and my registration keys are locked on the same website. This is the worst nightmare you can imagine. There is no quick help, not no help arrived in the last 12 hours. this is complete bullshit. I am locked out and my job is at stake. This is a joke to block the keys and ask for support while there is no live chat.no help. If you cant handle this issue on time then you the person who purchased it is doomed just like me.
Hi there
You can log into your support account, navigate to the “Purchase Code” tab and deregister the sub-domains/domains there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Please see our registration Q and A help file for more detailed information > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
Thank you kindly
Hi I do not find any Purcahse code tab. Can you help please
Hi there
It is located in the support account Dashboard. Once you have registered a support account go here > https://d.pr/Cg0efO
I have also replied to your support ticket, please check your email inbox.
Thank you, MB
Hi. sorry for my inconvenience, but i need your help about Avada Law Theme. I need change css menu item (a: hover) color on main menu, but after one day i did not known how may to do this. Wich class i need apply the personalized css to change these colors? thanks. sorry my english.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
When I enable FAQ and I put different FAQs on each of my pages, but I have disabled search indexing of the FAQ custom post type via Yoast plugin, will there be a chance for Google to show some of my FAQs for the related pages’ search result?
Hi,
That’ll depend on the Yoast plugin’s configuration on your installation. I’d recommend checking with their support about how the search indexing feature works.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I can’t access the account that was used to purchase Avada, but my token is expired and I can’t renew. I can’t send in a ticket for help since I don’t have access to the account used for purchase, and when I try to send in a question using the ‘pre-purchase’ page, it says there was an error with my request. Any help would be appreciated.
Hi,
I’d recommend get in touch with the person who purchased Avada. If that’s not an option, please reach out to themeforest support because we as theme support do not have access to such information. All sales/licensing are handled by themeforest.
Thank you. – Abbas
Hey, thank you Abbas, When I try to submit via the get in touch/contact us page I get the following error: “There was an error trying to send your message. Please try again later.” I’ve gotten that error yesterday and today. I can’t submit a support ticket, it says I need a Purchase Code. I can supply the Theme Token that has expired if that would help.
Hello @gdunlop
In order to assist you or provide any support, we need to make sure that user have a valid purchase code, we suggest you to please get in touch with the person who worked on your site in this case.
Thanks
-Ammar
Unfortunately they’re no longer with us, is there no other way? If you can provide the standard subject line for the email I can try to look back to 2017-2018 in their email when they purchased it. So far nothing is coming up for Avada or Theme Fusion in our archives.
Hi,
Please look for any emails that might be sent from themeforest. If you still see issues, I’d recommend talking to themeforest support as we do not have access to any such information on licensing / sales. If you do not have access to the purchase info nor the person who made the purchase, then I’m afraid there isn’t much we could do in that case. I’d recommend making all purchases through an account that is accessible to all relevant parties to avoid such situations.
Thank you. – Abbas
Good morning,
I don’t understand why p tells me there are 4 licenses but I can only use one …
You have 4 licenses for this item
Hello @brandon_massy
We will gladly check this out for you further, can you please send us a support ticket with your purchase codes so our team can check and assist you with this issue?
Click Here to Get Avada Support
Thanks
-Ammar
ok thanks i will, it would be nice to have a subscription to get a license pack instead of buying the theme every time ….
ok thanks i will, it would be nice to have a subscription to get a license pack instead of buying the theme every time ….
Hi,
Unfortunately, we do not have any control over the terms and conditions for licensing, and/or which license types are available. It is solely controlled by Envato, and this applies to all themes sold on Themeforest.
Thank you. – Abbas
Hello,
Does this theme have snippet include or we need to add a plugin for ?
thx
Hi
It would depend on the type of code. Custom CSS can be added by going to WordPress admin panel dashboard → Avada → Options → Custom CSS. JS can be added by going to WordPress admin panel dashboard → Avada → Options → Advanced ⇒ Code fields
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
![https://www.sitoalfa.it/enerpetroli/wp-content/uploads/2021/01/news-enerpetroli-nuova-apertura-metano-.jpg[/fusion_slide][/fusion_slider]](https://www.sitoalfa.it/enerpetroli/wp-content/uploads/2021/01/news-enerpetroli-nuova-apertura-metano-.jpg[/fusion_slide][/fusion_slider]){kind=link}