Hi.

On our demo use cache and minify plugin. In the distributed package you will receive an un-minified theme-functions.js file with comments in code https://jmp.sh/S97haOR

Best Regards, Alex

Hi,

No, you can’t reuse the license for multiple websites. One license can be used only for one website.

Best regards, Crumina

Hi Is there any discount for theme? Thanks

Hi.

Sorry, but we haven’t planned to run any sales or discounts at this moment.

Best regards, Crumina

Hi.

Included theme support – 6 month.

Theme license and updates – for theme lifetime.

Best Regards, Alex

Hi,

Most likely you should flush the cache of the browser and in the cache plugin, if you use some. Also, please make sure that you have updated all plugins and Polo Extension. If it doesn’t help, try to upload the latest version again.

Thanks!

Best regards Crumina

Hi Jimmy.

I just checked Our support portal and I found user “AlexJin”. And tickets from you.

Yes you are totally right – you have active support till 2021-07-15. So you don’t have to register another account.

Please open the following link and click the button “Sync Purchases” https://support.crumina.net/account/settings

Could it be that you have another Envato account?

Also you can always write to our email info@crumina.net

Best Regards, Alex

Thanks Now it’s all sorted and yes you are right I have 2 Envato Accounts

^^; I already use it as you advice. But I need more icon for menu and would you please recommend best way for this. Is it good way that I subscribe font-awesome pro ?

Thank you in advance

Hmm..

It’s not Very simple process to add new icons. But also that process not very hard )

You need to edit functions.php file of Polo Child theme and add your own icons classes list with follow function:

if( ! function_exists( 'my_custom_icons' ) ) {

function my_custom_icons( $icons ) {

    // Adding new icons
    $icons[]  = array(
      'title' => 'My Custom Icons',
      'icons' => array(
        'my-icon my-icon-heart',
        'my-icon my-icon-star',
        'my-icon my-icon-gear',
      )
    );

    // Move custom icons to top of the list.
    $icons = array_reverse( $icons );

    return $icons;

  }
  add_filter( 'csf_field_icon_add_icons', 'my_custom_icons' );
}

in this function you need to create icons array with you own icon classes

 'my-icon my-icon-heart',
 'my-icon my-icon-star',
'my-icon my-icon-gear',

 'fas fa-angry',
 'fas fa-anchor',
 'Other Icon Classes',

Best Regards, Alex

I’ll try. Thanks a lot.

Hi,

No, unfortunately, we don’t have any examples of using BuddyPress with this theme.

Best regards, Crumina

Hi Steve.

Thanks for your reporting that bug.

I submitted it to our bug tracker. Our coders will check it and hope we release next theme update with fix for that issue.

Best Regards, Alex

Also, the “circle” team member elements are now broken. They put a square box inside the circle instead of the circle becoming the masking object.

One more minor cosmetic issue that seems to have been the result of the update: tags on the blog index page “post info” meta block have lost the space character if there are more than one word for a tag. For example a tag of “health and fitness” looks like “healthandfitness” in the meta block. It’s good on the single post page, this only affects the blog index page.

Hi,

Please, make sure that your Polo version is 2.1 (you can check it via Appearance > Themes https://jmp.sh/oG663wb ). If you have any other versions, you need to update to the latest one. Please, check out this video tutorial on how to update a WP theme correctly https://youtu.be/z5m9tC3SAFg

Best regards, Crumina

Hi,

Thanks for your question! Generally, the theme is supported until it’s available for purchase. Recently we’ve upgraded the Polo theme and have no plans to stop supporting it.

Best regards, Crumina

I’m sorry not to be clear enough, so I’d like to extend my reply! In the last update, we upgraded all the theme components, fixed all the known bugs, improved demo data import functionality, adjusted the theme to all the recent Envato requirements, and made many other small improvements. Taking into account all these factors, we hope that the Polo theme will be available not less than for a few years, but more Unfortunately, we can’t predict the existence of this theme that further.

Best regards, Crumina

Hi Jimmy,

For editing the color of hyperlinks you need to add an extra class here https://jmp.sh/TEVAkDd and then use the following CSS code:

.custom-links-colors a:hover {  color: lightblue; }

Of course, the color value can be changed according to your needs

BTW, usually, we don’t provide support in the comment section, so it’d be great if you contact our support team about such questions at https://support.crumina.net/.

Thanks!

Best regards, Crumina

Hi Crumina:

I have an issue with font. I created an onepage website based on one of the polo template called Fashion and I changed the original font to some other font which is already in the font sets that come with the Polo theme baiscailly its not the default font.

what happened after I changed the font is that the font I would like to change to can only be seen on my desktop browsers like Google Chrome, Microsoft Edge and Mozilla Fire Fox but strangley when I tried to view the website on iPad in Safari where I cound’t see the font I have changed to and it doesn’t even show the orignail font that is set by default in the template and its the same with the iPad version of Google Chrome ?

Can you please tell me what may have caused the issue with the font and let me know how I can resolve the issue ?? Many thanks

I am looking forward to hearing from you soon.

Kind Regards Jimmy

Hi Jimmy,

I’m sorry but I’d like to remind you that we don’t provide support here. If you need our assistance, please, submit a ticket at https://support.crumina.net/help-center/tickets/new and our support team will try to help you.

Thanks!

Best regards, Crumina

Hi,

Please, make sure that your theme version is 1.9.9 because this is the newest version available. If you have another version, you need to update it. To get automatic updates, you need to enter your Envato Token here https://prnt.sc/uapn1i Then, please follow the steps from this video tutorial https://youtu.be/z5m9tC3SAFg0

If you can’t manage to make it work, please, contact our support team at https://support.crumina.net/ and enclose your site URL and WP-admin so that we can help you.

Best regards, Crumina

BTW, I forgot to mention that you need to make sure that all your site customizations were made in the child theme! In this case, you don’t need to wary about updating the theme as your customizations won’t be affected. Please, check out this article https://support.crumina.net/help-center/articles/28/29/87/polo-child-theme

Best regards, Crumina

It’s very simple. That happened because you forgot to update theme. We added compatibility with WP 5.6 mare then 2 weeks ago.

Here is tutorials how to update your theme: https://support.crumina.net/help-center/articles/28/29/88/theme-updates or https://www.youtube.com/watch?v=z5m9tC3SAFg

Best Regards, Alex

I already update to v.1.9.9. I’m pretty sure still white blank, already do the usual drill, disable all plugin. Still same, I found the solution, downgrade to v.5.3.3 and it’s work.

That’s can be some cache? On your server, or plugin, or browser?

Please provide the address of your website and I’ll try to check your issue.

Best Regards, Alex

Hi,

Thanks for your interest in our product! This was a temporary measure until improving some theme features. Now the support for the Polo theme is again available. However, as we see, you’ve probably known about this as you purchased this item already

Best regards, Crumina

Hi,

We’re sorry for this inconvenience, that was our fault! Recently we’ve released an updated version of the Polo theme, where this issue was fixed. To fix this issue, you need to update your Polo theme up to version 1.9.9. Please, follow this link https://www.youtube.com/watch?v=z5m9tC3SAFg to found out how to update a WP theme.

Best regards, Crumina

Hi. In a few days we will release an update that will make btheme fully compatible with latest WordPress release.

Ok thanks

Hi,

No, our Polo theme has nothing to do with the mentioned theme, except for the name. These are totally different products.

Best regards, Crumina

Hi,

Please, pay attention that WPBakery is a bundled plugin, which you didn’t buy separately. We have an extended license for it which lets us include this plugin into a theme package, but unfortunately, it doesn’t allow us to include purchase code for it.

So, to get the update for WPBakery you need to update the theme firstly. For automatic theme updates, please, make sure that you entered your Envato Token here https://prnt.sc/uapn1i

BTW, check out a short video tutorial about making correct updates here https://youtu.be/z5m9tC3SAFg0

Thanks!

Best regards, Crumina

thanks it worked

Hi,

As far as we see, you have active support now. Please, try to update your purchase info under your account settings https://support.crumina.net/account/settings , it must help

Thanks!

Best regards, Crumina

I did what you said bu It’s not work , I still cannot issue ticket at the support site. Error message is “Your support period for thi item has expired, Please renew support to create new tickets”

Please advice ?

We’re sorry for this inconvenience! Honestly, we have no idea why you can’t log in. We noticed that you used several of our products and registered with the purchase code for a different item… Anyway, we deleted your previous account in order to you can re-register and renew your support in this way. So, please, register again with your current purchase code and then you must be able to submit tickets

Thanks!

Best regards, Crumina

Hi Daniel,

Unfortunately, there is no easy solution to add a Yelp social media link right now. I’ve already passed on this issue to our developers and we’ll try to add it in the next theme update.

Please, clarify your last questions. It would be great if you provide more details to https://support.crumina.net/

Thanks!

Best regards, Crumina