2274 comments found.
Hi. I saw on the Frontend Theme Options video that there is a section “Layouts” and subsections Posts, pages, Categories, Tags, ... I’m interested withe de Page Layout. Is it possible to define a generic page layout which will apply to all pages ? I have dozen of pages on my site and don’t want to customize each with the tipi builder one bye one.
Another question, is it possible to read the documentation of the theme before buying it to see how the theme works and if it responds well to my needs ?
Thanks.
Hey Wonderwallbya,
Thanks for checking out Zeen 
The Pages section in the theme option does allow you to apply settings to all the pages. However, these are for normal pages, not Tipi Builder pages, as the Tipi Builder is a special type of page that takes over the output.
You can export/import layouts from the Tipi Builder to make it faster to use similar layouts. And sure thing, click here to read the docs
Hope this helps and let me know if you have any more questions.
Codetipi
Hi, What does ‘podcast mode’ actually do on the theme? I’ve activated it but it doesn’t seem to change anything or give me anymore options. There’s also nothing in the documentation about this feature?
Hi Mikeraven,
It changes some words in certain places to make it clear it is a podcast (such as in the by line). It is also the initial stages of the podcast functionality, there are plans to extend it further in a future update.
Codetipi
“Theme Options > WooCommerce > Redirect To External Link option”
What does this mean please? I can't find it in the documentation. Does it work for affiliates?
Thanks
Hi Alex,
If you have a WooCommerce product that is set to the “External” type, then when you see the product on the homepage (for example), then that option means that clicking on the product will redirect the visitor straight to the product external url, instead of opening the classic product page.
Codetipi
Thanks
No problem 
Great new update: Gutenberg Editor: Background color set to site now loads here – useful for sites with dark backgrounds.
Thanks
Happy you like it 
¡Hola Codetipi! ¿Es posible que haya problemas con la actualización lanzada hoy? Se ha roto todo el diseño nada más actualizar. He desactivado el plugin de caché, y he ido probando uno a uno, hasta que visto que tiene que ver con el plugin EWWW Image Optimizer, pero ha empezado a funcionar mal justo tras actualizar a Zeen 4.0.9.8.
Tras actualizar Zeen, tuve que desactivar EWWW, pues por alguna razón rompía el diseño (la única actualización que apliqué fue la de Zeen). Hoy ha salido una actualización del plugin de caché y todo está ya bien. Así que duda autoresuelta 
Solo a modo informativo, no es una consulta: estoy últimamente optimizando bastante Zeen; nuestra web es muy pesada, tiene mucho contenido, y hemos logrado en móvil estar en PageSpeed entre los 67-77 puntos, y en PC sobre los 94-95, tras aplicar un buen montón de optimización. Hay alguna cosa que debo ver cómo optimizar, como la caja de comentarios (comment-reply.min.js?ver=5.8.1) de los artículos, pues aconsejan ““Does not use passive listeners to improve scrolling performance.” ¡Seguiré avanzando!
Hola Alias,
Nadie a reportado problemas con la ultima version, le hiciste el update al Zeen Engine tambien? Se hace en Aparencia > Instalar plugins.
Saludos
¡Hola! Creo que no leíste el segundo mensaje
Al parecer, fue un problema de los plugins que utilizo para sacar el mayor provecho a Zeen. Hoy he logrado sacarle 83-84 puntos en móvil en PagesSpeed al home (94 en PC), pero todavía necesito optimizar los artículos; al parecer hay algo que hacer con la caja de comentarios para optmizarlo aún más (lo que comentaba de “comment-reply.min.js?ver=5.8.1” de los artículos, pues aconsejan ““Does not use passive listeners to improve scrolling performance.”). ¡Un saludo!
Ah eso no es del theme. El comment-reply.min.js es un archivo que controla los comments de WordPress, y ese problema lo tienen que arreglar a traves de un update de WordPress.
hi, do you have a subscription only or members only content view, content access?
Hi Felipesosa,
Thanks for the interest in Zeen.
In one of the upcoming Zeen updates one of the new features will be “official full compatibility with Restrict Content Pro”, which is a premium plugin, but is the best for subscription functionality 
Hope this info helps.
Codetipi
Can you create inside post adzones for each post : above content, after paragraphs, end of content ? And also archive customizer for each archive.
another option is if you can make also the post editable with tipi
can you also add the valenti megammenu?
Hey Danutz78,
Please open a ticket at http://codetipi.ticksy.com and someone from support will gladly give you a hand 
Codetipi
Hi Roman,
I tried having a look but the image seems to have been deleted. I imagine the issue was fixed already? If not, please open a ticket at http://codetipi.ticksy.com and someone from support will happily investigate what is going on.
Codetipi
Superb theme. The attention to detail is exceptional. Unfortunately, latest update or updates appear to have interfered with Apple Pay via the WooCommerce Stripe plugin. Have spent the day trying to isolate the issue, working with Automattic and stripe. No issues they can identify. Turns out that when I use the TwentyTwenty theme, Apple Pay works. Hopefully this theme’s developer can update it so Apple Pay via Stripe works again.
Note from WooCommerce/Automattic:
“When testing the Twenty Twenty theme using the Customizer, the [Apple Pay] buttons are being loaded.
Your site is set up for the buttons, as you found when trying to set them up again.
This would indicate that your theme is hiding the payment request buttons. I don’t see any console errors or CSS that might cause the issue specifically, but it seems as though these are being hidden by the theme.
I would recommend working with your theme developer to get help with this. It is possible that others using the same theme are having the same issue, and they will be able to help you resolve it.”
Hey Speedracer33,
Thanks for choosing Zeen and for the kind words 
Which update version did you have the issue with? Are you able to downgrade to confirm it is 100% the theme update? Because I can’t remember any significant WooCommerce changes in recent updates that could affect something like this.
Please open a ticket at http://codetipi.ticksy.com and include the relevant site url (product page) so the support team can investigate and see what’s going on.
Don’t worry though, if it is a theme quirk, it will 100% be fixed promptly via a theme update.
Codetipi
Hello,
I opened a private ticket (#2902381) on Tuesday and the issue still has not been resolved. The Apple Pay and Google Pay buttons do not show up on the product page.
I provided your support representative with a temporary login. On Wednesday, he deactivated the official WooCommerce Stripe plugin I was using and installed an unofficial WooCommerce payment plugin for Stripe without my authorization and somehow using my Stripe API keys.
I asked for an update on Thursday and details on the changes to code, plugins, and settings he made, but have not heard back since. This is highly unprofessional and, more importantly, also potentially exposes me and my customers to security risks.
Hi there,
I’m sorry to hear this, but Codetipi support are trained to never make changes on a customer site without prior permission. You didn’t mention this happening in the ticket though – is there a reason you didn’t bring it up there? If not, please do mention it so it can be officially investigated.
Re: Google/Apple Pay – please in mind that if something changes after a big update (WooCommerce, WordPress core, theme, third party plugins, etc) then investigating it, finding the cause and implementing a fix is not often quick.
If you haven’t received a response yet, it’s because it’s still under investigation/escalation to the Codetipi dev. But rest assured you will get a response as soon as it is possible.
I have seen users using Apple pay buttons on Zeen shops, so as far as I know it should be working fine it set up properly. If something has changed, then it will 100% be patched up for it.
Codetipi
I did not mention it in the first ticket because I was expecting a response from your support staff and was going to mention it in our next interaction.
Unfortunately, I never heard back from them. Since the first ticket was being ignored, I created a second ticket and mentioned it there.
After creating the second ticket, your staff then responded to my first ticket and this comment of mine here.
Gotcha, don’t worry though, we’ll get to the bottom of the issue 
Unfortunately, it’s been three weeks and the issue has yet to be resolved. On top of that, despite repeated requests, no one has told me what changes to my site were made by the initial support representative. That’s a simple ask. It is my right as a customer and site owner to know what changes were made. My permission was not even asked.
Hi again,
I had a look and see that your have received a response that finally cracked the issue.
Most bugs can be identified/fixed quickly, but it is important to know that this isn’t always the case and some bugs can take weeks to solve, there is no way to rush it as code is very complex – this one was particularly complex as it was due to the code logic from the Stripe Gateway plugin you are using.
Hope this helps.
Codetipi
Hello friends. I use ZEEN with text logo feature. Is possible to add this text logo in the AMP as well? If yes, can you add in the next update? Thank you in advance. Best regards, David from https://youfit.cz
Hey David,
That is possible, but the issue is that AMP doesn’t give much freedom with loading specific Google fonts to make it nice. Would you be happy with the logo appearing in the default font on AMP?
Codetipi
The font family is not important in AMP for me
, so I (other users) will be happy with default font on AMP 
I hear you
Will see what can be done!
I use “Grid Mix B” from tipy builder on my homepage and that makes Cumulative Layout Shift go bad. Maybe you could adress this in the next update.
Hey Arrok,
Please open a ticket at http://codetipi.ticksy.com and make sure to include the relevant url showing it, and someone from the support team will gladly help you sort it out 
Codetipi
Hi, i use GRID CLASSIC MIX and i have add image 1920×1080 but the image is cut
pls check screenshot
https://prnt.sc/1w3zqwdWhat can i do?
PLS SUPPORT IS EXPIRED – I CANNOT CREATE TICKET
If its something easy i would be greatful if you could help?
Thanks
Hi again,
Come on Xrisxal
We’ve intereacted about 20 times over the last few months via email/comments. You need to have valid support on Themeforest (and any digital service out there to be honest) to ask for support :/
Codetipi
Great theme,
Please update google fonts for this font: https://fonts.google.com/specimen/Kaisei+Tokumin
Regards
Hi CDBoyer,
Thanks for the kind words 
Google Fonts are due to be updated in one of the upcoming updates.
Codetipi
Hi this is urgent, I submitted a ticket as well. Just trying my luck to see if anyone can reply me here.
My website is https://www.visionawards.com.sg/
I have a drop down menu for my “Features” page, but as you can see, when my mouse hovers over the “Features” button, the drop down menu blocks everything. How do I make the drop down menu appear BELOW the secondary menu? Please help. Thanks.
Hey Icezcupe,
Thanks for choosing Zeen, hope you enjoy using it 
Please avoid duplicating tickets/comments though and only use the support system, as duplication slows down everything!
I had a look too and your support ticket already has received a response. Hope it helps 
Codetipi
Hi there, we have the Zeen theme installed and use the Tipi Builder. It appears that there is a bug that is causing error when we try to click through to other pages like “about” “contact.” When we click those pages all that we see are white pages with nothing on them. Please advise on how we can resolve this issue.
Hi there,
Thanks very much for choosing Zeen, I hope you enjoy using it 
However, all theme support is done on the official Codetipi support platform: https://codetipi.ticksy.com
Please open a ticket there and someone from support will happily give you a hand. Best,
Codetipi
Hi, on the posts the author’s name at the bottom of the article shows their name and links to their other posts when clicked, I would like their Avatar and description to load up at the bottom instead of only the name. I have tried making them a user and then linking the other bio to that user but then the articles do not show, I have turned the option to show avatar in the customise, posts section and it does not work. There is no added css blocking this from showing either
Hi there,
Thanks very much for choosing Zeen, I hope you enjoy using it 
However, all theme support is done on the official Codetipi support platform: https://codetipi.ticksy.com
Please open a ticket there and someone from support will happily give you a hand. Best,
Codetipi
Dear sir,
For each blog post, in the desktop view, the theme can be configured to display the hero image with Full width feature image + transparent header
However, on the mobile, I notice that we can only use the full width image but not the transparent header.
May I ask you if the theme can be configured to display the blog post with both full width feature image + Transparent header?
Thanks & best regards, Jakapong
Hi there,
Thanks very much for choosing Zeen, I hope you enjoy using it 
However, all theme support is done on the official Codetipi support platform: https://codetipi.ticksy.com
Please open a ticket there and someone from support will happily give you a hand. Best,
Codetipi
Hi codetipi, not long ago consolidated some content to pages designed with Tipi Builder, and all have been completely wiped from Google search results. For example, created a brand specific page including unique copy about the brand, appropriate H1 an H2, product grid products from the brand, posts grid for relevant articles about the brand, etc. Every page on the site has SEO being handled by All in One SEO and the plugin is working correctly (verified in source code). It could be a bad coincidence, but it really seems like Tipi Builder pages are struggling to get ranked recently. Is there any known reason why Tipi Builder pages would be so badly indexed? It is JS or something else blocking search engine bot from correctly scanning the content?
Also, Tipi Bulider pages that do show up on Google (the homepage) show the original published date on the SERP. Must be in the Schema. Any tip on getting rid of that or would you consider adding more Schema options and toggles in the Customizer?
Hi Codings,
Nah, something like that would 10000% be nothing to do with the builder. The builder is a backend thing. Once you create a layout with it that page simply outputs the content on the frontend. The builder doesn’t load any JS/CSS on the frontend.
Lots of big sites use Zeen and rank really well too – SEO is much more nuanced than just what theme you use. I coded Zeen (I’m Chris, hi!) and I’m an SEO expert (Been ranking sites since 2010), so you can trust it all follows top practises. The biggest thing that will affect your rankings is still the quality (and quantity of high quality) relevant backlinks to your site and the quality of your content. Google claim a million things, but that’s still the real truth. Other factors, such as site speed, structure hierarchy, schema, etc (which the theme does do well too), are just minor ranking signals – they barely make a difference in competitive SEO keywords.
If a page is being blocked to bots, a builder can’t do that, that would be done at robots.txt level or an seo plugin. Use your Google site console to test urls and you’ll get more info on what might be going on.
Re: Schema – If you use All in One SEO, the theme doesn’t output any schema as it lets the plugin do it. So whatever schema you have on your site isn’t from the theme 
Hope this helps.
Codetipi
I noticed your “Zeen | Next Generation Magazine WordPress Theme” uses Infinite Scroll. Does your theme produce a paginated series (component pages) to go along with your Infinite Scroll?
Reason I ask is because as I am sure you are aware, Infinite Scroll can be a problem when it comes to SEO. Paginated series can solve this issue since each component page has a similar <title> tag declared in the <head> tag on the page.
Can you clarify?
Thanks!
Hey JackieBiz,
Thanks for checking out Zeen.
Yes, Zeen comes with 4 different pagination styles:
- Infinite Scroll
- Ajax Load More Button
- Ajax Load More Button that turns into infinite scroll after first click
- Number Pagination
You can see the number pagination style on some of the demos, including this one: https://demos.codetipi.com/zeen-science/
Hope this helps.
Codetipi
I’ve been trying to get AMP to work and continue to get errors (support has been unable to assist):
Fatal error: Uncaught Error: Call to a member function isMob() on string in /www/public/wp-content/themes/zeen/inc/classes/class-zeen-mobile.php:47 Stack trace: #0 /www/e_648/public/wp-content/themes/zeen/inc/core/scripts.php(72): ZeenMobile::is_mobile_or_amp() #1 /www/_648/public/wp-includes/class-wp-hook.php(292): zeen_enqueue_scripts(’’) #2 /www/_648/public/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array) #3 /www/e_648/public/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #4 /www/_648/public/wp-includes/script-loader.php(2027): do_action(‘wp_enqueue_scri…’) #5 /www/_648/public/wp-includes/class-wp-hook.php(292): wp_enqueue_scripts(’’) #6 /www/_648/public/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array) #7 /www/_648/public/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #8 /www/_648/public/wp-includes/general-template.php(3009): do_action(‘wp_head in /www/_648/public/wp-content/themes/zeen/inc/classes/class-zeen-mobile.php on line 47
Hey Ebike,
Can you please share the exact ticket number to take a look?
Codetipi