23244 comments found.
Dear Author, I am totally unable to add any Category ID or any Product ID when I’m configuring the widget. It just shows this message—> “The results could not be loaded”. I have cleared all the cache, deactivate all plugs, but still unable to select any Category ID nor Product ID. Already reached out to support, but got a template answer, and took awhile to get back to me. Was hoping to get a more instructive reply here.
Please see error here. https://plateful.sg/wp-content/uploads/2021/10/Porto-Error-2.jpg
Hello, @felixlu,
Have you imported your products or categories? or created them manually by yourself?
I have tested it at my end on my test site and working fine for me with the very latest version, it clears that the issue is not because of the theme.
Regards, P-THEMES.
Hello, I got this message on my admin dashboard:
Porto notice: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Can you unblock/reset my Code?
Hello, @snodigital,
d68d73da-**
I have found and whitelisted your IP, Please try again now, I am sure you willnot finds this issue anymore.
Regards, P-THEMES.
Hi, I wanted to know if it is possible to have the mega full page menu. Ok the maximum is six columns, but the side size can’t be wide? if so how? I hope I was clear.
Thanks.
Hello, @Thompson1977,
Yes, you can set the Mega Menu as of 6 columns, https://pasteboard.co/nV9YIZyys0EC.png and I am sorry but I am not able to get your point (but the side size can’t be wide) can you please explain it if possible with the help of a screenshot for my better understanding.
Regards, P-THEMES.
Hi, what I mean is to have the dropdown stretch line, that is ok maximum 6 colenne, but can the side space in addition to the menu be understood?
I attach image.
https://ibb.co/9TCQPGyHello, @Thompson1977,
You have to set the popup position as Full Width: https://pasteboard.co/1r3gs47mvw63.png
Regards, P-THEMES.
Ok, but the dropdown is at most as big as the menu, it doesn’t cover the entire header space sideways.
Hello, @Thompson1977,
This will cover the entire header part, otherwise, no option for it, you have to try with Custom CSS.
Regards, P-THEMES.
Hello friends, Please may you help me? I have two questions…
1- In the related post how can I put for all pictures the same size?
Image: https://i.postimg.cc/1RbwGd12/Captura-de-Pantalla-2021-10-13-a-la-s-3-19-37-p-m.png
Link: https://unidelafe.com/guarda-este-sabio-consejo/
2- How to translate “Related Post” to spanish?
Thanks a lot in advance.
Hello, @Tradingxtore,
1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-post span.post-image.thumb-info {
height: 230px !important;
}
.single-post span.post-image.thumb-info img.img-responsive {
height: 230px !important;
}
2. You have to translate it into the theme language files as per your requirements: https://pasteboard.co/sxSSPl3oaKFl.png
Regards, P-THEMES.
Hello, Impressed by the theme, but I would nee some more menu display options – could you please let me know if your theme is compatible with plugin like – https://codecanyon.net/item/groovy-menu-wordpress-mega-menu-plugin/23049456 or any other alternatives, that have been tested?
Many thanks in advance!
Hello, @denkisa,
First of all, thanks for showing your interest in Porto WordPress 
Sorry to say that but we have not tested such third-party plugins with our theme officially till now, so we are unable to suggest you on it, you can try with anyone which better meets your requirements.
But we have the in-built Mega Menu functionality, I have captured the videos for you, please watch it.
https://jmp.sh/x954ft8
https://jmp.sh/Zm1MlS7
Regards, P-THEMES.
many thanks for the detailed videos demonstrating the Mega Menu capabilities behind PORTO. We are looking for building a menu similar to this website – https://www.motocard.com/. I guess we can achieve displaying little icons next to each of the categories and sub-categories with Custom CSS, but is there an option to display categories not only in 1 single row with multiple columns, but also built multiple rows? If not is it something you can envisage in the theme development roadmap in the near future?
Many thanks again!
Hello, @denkisa,
Yes, you can achieve that little icon using Custom CSS and we have the option in Menu Items to set FontAwesome Icons beside it as well.
If you want something similar we have on our demo: https://pasteboard.co/ZDKwSiNaeHAk.png then you can achieve it using theme options, here is the Demo: https://www.portotheme.com/wordpress/porto/shop40/
Regards, P-THEMES.
There is no new user registration menu, how can I add it? There is only a menu to enter. https://bit.ly/3vggsAr
Hello, @Givegi,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" pageHope your issue will solve.
Regards, P-THEMES.
Hi Team, I am facing errors in page layouts (failed to open stream: No such file or directory) under Porto menu. I have the current update from Envato Market Plugin – 6.2.0. And I think you have recently updated the theme. When can i expect the latest update so that i can update it via envato market plugin.
Hello, @manishchander,
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/08/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for the reply. Ya my support has been expired but it’s an issue from the theme and if its an issue from my side I can pay and request the support but it’s from the theme. Also if the update is available through Envato market then it is not a problem at all.
Hello, @manishchander,
Envato Market update plugin already has been removed from the theme for last 3+ years, and you can update the theme by following the above article or simply from Appearance >> Themes, so this is no more the theme issue now.
Regards, P-THEMES.
Hi there, I am looking to buy this theme. Am I able to easily add a shop page to the following particular theme where the shop page will follow the look and feel of the theme? https://www.portotheme.com/wordpress/porto/startup-agency/
Hello, @kyletorrington,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can install the WooCommerce plugin from Appearance >> Install Plugins with the particular demo as well and set the Shop page as per your requirements.
Regards, P-THEMES.
Thats fantastic, thank you!
You’re Most Welcome!!
Hi, I am using WpBakery. I can only edit blocks for desktop. Isn’t there a separate regulation for mobile and tablets? I did not see this option. I will be glad if you help.
Hello, @squrtle,
No, sorry to say that but the blocks will appear on both Mobile and Desktop…
Regards, P-THEMES.
the text on the slides is distorted. How can I edit them separately?
Hello, @squrtle,
Which Slides are you talking about? Can you please share the screenshot and also the URL of the Live page so that I’ll check and help you out.
Regards, P-THEMES.
Is there a setting for mobile that I can edit separately?
Hello, @squrtle,
Unfortunately, there is no separate setting for mobile, it is responsive and it squeezes as the screen size shrinks, so the only possible way is to use Custom CSS in media queries and set it as per your requirements as for screen sizes.
Regards, P-THEMES.
Hi Dear,
alphastore.com/ar
menu dropdown position not showing exactly starting from example: mac comparing with English website.
Screenshot here :https://prnt.sc/1vz9srd
Hi Dear,
alphastore.com.kw/ar
menu dropdown position not showing exactly starting from example: mac comparing with English website.
Screenshot here :https://prnt.sc/1vz9srd
required your kind support to fix.
Appreciate your support,
Thanks for understand.
Hello, @alphastorekw,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://pasteboard.co/5CShQDvvP5nQ.png it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
how do i remove H1 tag from logo ? because its appears multiple H1 tags. its in your all demos.
Hello, @pixel2urlpk,
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/4402453825425--62-How-to-change-Logo-h1-tag-in-Porto-WordPress-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/06/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi good morning. I have acquired the theme and I would like to know how I could leave the site entirely in Spanish. Thanks!
Hello, @jyvf2694,
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/4402459936785--61-How-to-Translate-Porto-WordPress-using-Loco-Translate-Plugin-
Regards, P-THEMES.
Thanks!
When installing the theme and its plugins, wordpress throws me an alert message between “WCFM Marketplace” and “Dokan Multivendor”. Which of these should I use?
Hello, @jyvf2694,
Yes, because those both are MultiVendor plugins and you can only use the single one on your site at the single time, otherwise both will conflict with one another.
And you can use any one which better meets your requirements.
Regards, P-THEMES.
Perfect!!
I just realized that when entering “blog” I have this error “Uncaught TypeError: $ (...). Yithautocomplete is not a function”, I have installed with the child theme. What could i do to adjust it?
It is possible to change the url so that they are in Spanish. Example, change: / customer-logout
Hi,
Can you please send your site admin login details with your issue details through our support system so our support staff will check and solve the issue on your site.
Regards, P-THEMES.
hi , I am not able to change the Shop Newletter Pop Form Background Image , in the custom Css also , css code of background URL is not there . Also , i could not find the General Newletter pop form in the porto Theme customization and this shop newletter form , background image is nowhere to find . Please help !!!
Hello, @manishchahal,
Please read and follow the instructions written in our theme documentation here:
https://www.portotheme.com/wordpress/porto/documentation/faq/home-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-wpbakery-page-builder/
https://www.portotheme.com/wordpress/porto/documentation/faq/home-page-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-visual-composer-page-builder/
https://www.portotheme.com/wordpress/porto/documentation/faq/home-page-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-elementor-page-builder/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi , I am talking about the shop Newsletter Popup , and it does not come from templated builder !!
Also , the basic newletter pop up is not coming in the porto stuido , please guide !!
Hello, @manishchahal,
Can you please share the Shop Newsletter Popup screenshot for my better understanding?
Regards, P-THEMES.
Hello, @manishchahal,
That is what you can modify and remove using the above articles and if you are unable to then please purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will check and help you out.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2021. According to Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
Hi there! Has anyone changed the side where the sales popup content is displayed? Instead of appearing from the right, I want it to appear from the left. Could you share with me how you did it? Thanks!
Hello, @sam-hain,
No, Sorry to say that but there is no such option to change the place of that sales popup, you can configure it from Porto >> Theme Options >> WooCommerce only.
So this requires Customziation.
Regards, P-THEMES.
missing field position
Hey guys is there a fix for this as i had already updated my theme to 6.2.0
Hello, @daschenbrener,
Which field position is missing? Can you please explain it in more detail, if possible with the help of screenshot so that I’ll check and further help you on this.
Regards, P-THEMES.
BreadCrumblist Missing Field ”position”
Hello, @daschenbrener,
I am sorry but still not able to understand you, please share some screenshot of your issue and explain in detail.
Regards, P-THEMES.
here is another post that has the same issue.
https://themeforest.net/comments/27314453 https://themeforest.net/comments/27316223your last update has broken the breadcrumbs schema and when you check the page with google (https://search.google.com/test/rich-results)
you get these results of missing field position.
https://prnt.sc/1w0b47v https://prnt.sc/1w0b0doHello, @daschenbrener,
And we have already released the new version after that as well in which we have solved that issue, so please reupdate your theme again and it will solve your issue.
Regards, P-THEMES.
Hi ! Is it possible to use custom product tabs on variation level? It’s very important for my client, cause he used it for ingretients, and each variation had different ingredients. Thanks for your help ! Regards
Hello, @ilovetablette,
Porto has no option to create tabs for each variation but you can use our attributes description feature to solve your issue.
For that please go to Porto >> Theme Options >> WooCommerce >> Single Product and there enable the option to show description of the selected attribute as shown in this screenshot https://postimg.cc/w7j9Dk8R
Then go to Products >> Attributes and edit attribute and set its description as shown in this screenshot https://postimg.cc/bd3hY2Dy
If you need further help on this, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Follow…
“Hi, there is a delay until the menu appears, when you hit the menu icon only on mobile view. Is it by default like that or there is an option to disable it? I saw that this exist and on the shop demos you have. All cache are disable Thanks!”
Hello, @Thompson1977,
It is only with the very first attempt because it works on Ajax and Ajax response time is based on the site speed and server performance, when you click on it, the very first time it loads a bit, and then other times it will not load again, this is the default behavior and sorry to say that but there is no option in our theme to disable it.
Regards, P-THEMES.
Hi, there is a delay until the menu appears, when you hit the menu icon only on mobile view. Is it by default like that or there is an option to disable it? I saw that this exist and on the shop demos you have. All cache are disable Thanks!
Hello, @goustas,
It is only with the very first attempt because it works on Ajax and Ajax response time is based on the site speed and server performance, when you click on it, the very first time it loads a bit, and then other times it will not load again, this is the default behavior and sorry to say that but there is no option in our theme to disable it.
Regards, P-THEMES.
I just updated my site and its crashed due to woocommerce. I deactivated woocommerce and the site reloaded. I deleted woo and reinstalled and it still will not activate and causes the site to have a 500 internal server error.
Any help?
Hello, @JLProphet,
I have just checked your site now and the WooCommerce is Installed and Activated on your site and the site is working fine too: https://pasteboard.co/Y2e4FNCXH7QV.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/06/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, i would like to update my website to newest version! i have created a duplicate site to do the changes first and do the same on the live site! the problem is with “Porto Theme – Functionality” i can’t download it for my dev site so i cant make the tests… is there a workaround, or do i have to disable the licence and put it under the dev site and then do the oposite??
Hello, @tsoumpos,
Yes, You have to reset your purchase code and then reactivate the theme again, and it will solve your issue.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
