472 comments found.
Hi, I logged into my website recently and I noticed that the content from the page, is being displayed in the Wordpress Dashboard’s “Publish” sidebar. It doesn’t seem to be causing a problem on the front end, but in the dashboard it’s very inconvenient when I have a page with a lot of content on it as it forces the “Update” button way down to the bottom of the page. Any thoughts on what might be causing this?
Hi there,
We know that this issue is caused by a plugin that don’t come with the theme and is called “Duplicate Page”. Can you check if you have that plugin installed on your website?
If so, please remove the plugin and install the “Duplicate Page and Post” plugin instead.
If you don’t have any of these plugins installed please send me a message through the contact form on our profile page with a login to your website and we will take a closer look to find out what’s going on.
Thank you.
Hi, thanks for the speedy reply. Yes that plugin was installed, once I disabled it the problem disappeared. Thanks for helping me get that sorted out!
You’re welcome. I’m glad to hear that 
Hi How to show sticky menu/header on mobile?
Hi there,
By default there is no sticky menu for mobile devices but our support could provide a few lines of custom CSS code that make this possible.
Please refer this to our support desk at https://qreativethemes.ticksy.com/ and we would be happy to provide you that.
Hi Is there a way to add a color overlay on top of the picture in page header?
Hi there,
For now you can add the following CSS to Appearance -> Customize -> Additional CSS:
.page-header::before {
position: absolute;
content: "";
left: 0;
top: 0;
right: 0;
bottom: 0;
background: rgba(0, 0, 0, 0.2);
}
The 0.2 value can be increased (e.g. 0.6) to increased to your own preference.
On mobile (tested on two iPhones) the ‘nav-toggle-mobile-submenu’ div with down arrow does not appear. This occurs on your demo and on my website. I’m talking about these: https://prnt.sc/1hilvow Please advise.
It seems like disabling ‘Enable doubletap touch devices’ helped. Can you confirm? Is there an issue with the theme?
Hi Natalie,
Thank you for mentioning this issue.
We have located the issue and are currently working on a fix. We will push a new theme update to ThemeForest as soon as possible. ( < 1 hour ).
Sorry for the inconvenience.
Thank you for the prompt response! I’ll await the theme update.
The theme update just went live and can be downloaded from the “Download” page of your account, or you can directly update the theme from your WordPress dashboard if you’re using the Envato Market plugin
Again, our apologies for the issue.
Hi, i updated the theme and now the oembed wp function doesn’t work anymore for youtube integration. It’s the theme because i tried to deactivate all plugins, same issue, and i change to wp default theme, it works with it.
Hi there,
Thank you for your message.
Could you send us the link to your website through the contact form on our profile page? We will take a closer look to figure out what’s going on.
Thank you!
Hi, my support has been expired, but I would have only one small question: In the css I have changed carousel-topheading and carousel-heading-tag text-shadow to none, but it still shows the shadow. What is be the problem? Thanks in advance.
Hi there,
Please make sure you have updated the theme to the latest available version from ThemeForest. Then add the following CSS code to Appearance -> Customize -> Additional CSS:
.jumbotron.carousel .carousel-topheading { text-shadow: none; }
Hi, I have the latest theme version. I did what you suggested, and it works for the topheading text. But the .carousel-heading-tag is still has a shadow. If I input .jumbotron.carousel .carousel-heading-tag { text-shadow: none; }, than nothing happens. 
Please send me a message with the URL to your website through the contact form on our profile page and I’ll have a closer look.
Thank you
I have sent the link. Thank you!
Hello, fa icons for the left and right arrows in the slider are not showing correctly (they display a square). Same for the left and right arrows for the testimonial and the arrow icon for “More News”, squares are displayed.
I believe I found the issue. For example with the slider, the i class=”fas fa-caret-right” should be i class=”fas fa fa-caret-right” for the right arrow icon. And the left arrow i class should be “fa fa-caret-left”. Adding the additional fa looks like it will resolve the issue for all the font awesome arrow icons showing squares for the slider, more news and testimonials.
Can you confirm if this is the case and if so, will there be an update to the theme to fix these issues?
Hi there,
Thank you for mentioning this.
The icon classes from these elements need to be changed according to the selected Font Awesome version within the theme customizer settings. It looks like there is, indeed, something going wrong with displaying the correct class.
We will work on it asap and push an update to ThemeForest this afternoon.
Again, thank you for mentioning!
The theme update, including these fixes, just went live on ThemeForest. Please update the theme and the “The Landscaper Toolkit” after and the icon issue should be fixed.
Everything is working now. Thanks for the quick fix!
I’m glad to hear that You’re welcome!
Hello,
We are experiencing an issue with the new theme update v2.6. We just recently updated the theme and now the QT: Opening Hours doesn’t show correctly in the front-end.
We have set the (–) as Time Separator and (GESLOTEN) as Closed Text. However, these options do not show in the front-end. In the page element and footer widget it just shows blank. It is also not hidden by CSS, it is just simply not rendered by the theme. The options just simply aren’t loaded on the front-end.
This issue happened after updating the theme, which makes me believe there is an error in the theme or The Landscaper Toolkit plugin.
If needed I can provide website login credentials.
Please be so kind to have a look at it. Thanks in advance.
With kind regards,
CoreTechd
Hi there,
Please make sure all plugins are updated to their latest version (including the The Landscaper Toolkit).
The best is to remove all the details from each “QT: Opening Hour” widget so all are empty and then add your opening hours to Appearance -> Customize -> Theme Options -> Opening Hours & Translation.
Now everything should be working properly. If not, please send your website link with a login through the contact form on our profile page and we will take a closer look.
Thank you.
All plugins are up to date. Putting the Time Separator and Closed Text in the customizer settings seems to have done the trick.
Thanks for the supprt, much appreciated!
Great! You’re welcome.
The recent update fixes the mobile menu but on iPhone, the menu appears briefly by pushing down the content and then goes under the built in slider and content. The Z-index seems to be off or something. Is there a fix coming?
Hi there,
Could you send me the link to your website through the contact form on our profile page? Probably an additional installed plugin is causing the issue on your side because we did not changed anything to the mobile navigation within the last few theme versions. I’ll take a closer look to find out what is causing it on your website.
Thank you.
sent!
Thank you for finding the problem. Awesome!
You’re welcome!
After the recent update our site is not showing the logo or any Fa Fa icons at all. See here: https://patriziolandscaping.com/ All plugins are updated, including Advanced fields pro and the toolkit You can see the missing arrows in the slider. Also the logo is there if you inspect element, it just doesnt show anymore after the update along with the fa fa icons on the slider and the bottom section in client testimonials.
Hi there,
Could you send us a message through the contact form on our profile page. Our support will take a closer look to find out what is causing the issue.
Thank you.
thanks, just sent you a message
Will this theme support any payment gateway?
Hi there,
Thank you for your question.
By default the only payment gateway that can be used is from the WooCommerce plugin. Additionally you can install add-on plugins for WooCommerce that extend the payment gateway options.
Hi,
This is a pre-purchase question: is it possibile to set an autoplay for the “Project Galleries” displayed in home page?
Thanks.
L
Hi there,
Thank you for the interest in the theme!
There is no autoplay feature by default but with a few lines of code this will be possible. Our support will be more than happy to provide you that and help you to enable this feature.
If you have any other questions please let me know.
it looks like after updating the theme, woocomm 4.9.2 and wordpress to 5.6 I cannot upload any images and they won’t show in media library help and thank you!
https://imgur.com/a/FO3XcKT (screenshot)Hi there,
Could you send us a message through the contact form on our profile page, we will take a closer look.
Thank you.
Great theme. Love it!
Thank you for the compliment! I’m glad to hear that.
Hello i have lost my footer area from the website, can you help how do I fix it
Hi there,
Please make sure to update the theme to the latest version available. After the theme update also update the Advanced Custom Fields PRO and Essential Grid plugins under Appearance -> Install Plugins.
Unfortunately we don’t see a buyer badge on your account so we can’t help you further. If you need assistance please make sure to login to the ThemeForest account that purchased the theme and refer your questions to our support desk at https://qreativethemes.ticksy.com
Thank you.
I purchased this theme some time ago and I just started using it. I am struggling with an issue where the hope page is redirecting to the gallery page for no obvious reason. I tried to submit to support but it’s asking me to pay $41.13 to renew support. I’ve never used the theme before and I’d like to get help. Can you please help (see http://site.ostrowskilawnandland.com) and how it redirects to the gallery page I’ve purged the cache, there are no redirect plugins in place, and I verified the read settings are set to the home page.) can you please help?
Hi there,
I just checked your website by clicking on the added link but it don’t redirect me to the gallery page, it stays on the homepage.
Can you try to clear your browser cache and see what happens if you use another browser?
Hi there,
where can I download the newest versions of the bundled plugins? For example ACF Pro 5.9.3:
https://www.advancedcustomfields.com/changelog/Thank you!
Hi there,
Thank you for your message.
We will update the theme including ACF PRO version 5.9.3 very soon. The latest version of this plugin only contain two small bug fixes for functionalities (not any critical) that are not used in the theme so there is no direct need to update this plugin.
However, if you do want to update this plugin directly please send us a message through the contact form on our profile page and we will provide you the latest version.
Hi, thank you for quick response. It would be awesome if you clould provide a way to update plugins faster. If a critical security isse occurs for example.
Maybe a Dropbox Folder in Theme files or something?
We will always keep track of the changelog and if an update contain any critical bug fix we will update the theme including the latest plugin version directly, but I do understand your thoughts.
Because the plugin is a premium plugin from a 3th party developer we are only allowed to bundle it with the theme files. But you got me thinking and I will do some research about alternative ways of providing the updates
Hi there,
Unfortunately we’re not a member of Envato Elements and therefore we can’t add the theme to that website.
If you have any other questions please let me know.
Hi, it is possible to change the green color of the theme to blue?
Hi there,
Thank you for your interest in the theme.
Sure, you can change the entire color scheme of the theme with single clicks in the theme customizer.
If you have any questions feel free to ask.
We cant edit any page after latest wordpress update. It can be edited when disabling the plugin “Page Builder by SiteOrigin”.
Please advise a solution.
Hi there,
Please update the theme to the latest version and then update the following bundled plugins:
- Advanced Custom Fields PRO
- Essential Grid
That should fix the issue.
I can’t update Advanced Custom Fields PRO plugin. Whenever I try to update, it says “The plugin is at the latest version”. But the plugin is still Version 5.4.2 (Latest is 5.9.1).
Hi there,
Before you can update those plugins you need to update the theme to the latest version (v2.3.4)
In this article you can follow the steps to update the theme.
Theme is updated, it is version 2.3.4
Strange, you should be able to update the Advanced Custom Fields PRO plugin under the “Plugins” tab now.
If that don’t work please deactivate and delete this Advanced Custom Fields PRO plugin from your website and re-install the latest version under Appearance -> Install Plugins.
If you still experience any issues please send us a login to the website through the contact form on our profile page and our support will take a closer look.
Thank you.
I deleted the plugin and reinstalled. But still the pagebuilder is not working. I have sent you the details from your profile page.
Thank you. I have answered your message
Thank you for the support.
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