Hi,

It should be working fine without the woocommerce plugin. Please check our docs: https://docs.goodlayers.com/setup-the-payment/ – https://docs.goodlayers.com/payment-api/ .

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Hi, You are right. it works without woocommerce. I didn’t notice it. But it needs some improvements. 1) Stripe creates an incomplete every time when a customer click the payment button (before input the card details). It will create too many waste entries in Stripe payments records (and it seems no way to delete those incomplete records) 2) Theme’s own card payment page needs serious styling. Thanks

Hi,

Thank you for your suggestion!

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Hi,

First of all, thank you for your interest

1. I don’t understand it clearly, I guess you can add the tour time in the package description, and with the multip tour in a single day, you can create a tour package for each time you want.

2. Yes, you can set it as you wish.

3. You can set the price of the tour for the adults and children differently. Please note: it doesn’t apply to the room base price. In the tour system, we have tour price and room base price.

4. No, we don’t support woocommerce payment in the tour master.

5. Yes, it’s compatible with WPML.

6. In the tour custom post type, you can add custom fields as you wish. We don’t have activities and hotel custom post types.

7. You can set different prices per period and you can set a different price for tour service. I’m sorry but I don’t understand what’s quests in your question.

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Many thanks!!! I can remove WPBakery now.

Hi,

Glad it’s working fine for you now.

=================

If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.

However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )

Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.

Hope you understand this.

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Thanks. I will wait for the stripe update and then purchase the support extension again.

Hi,

Thanks for coming back!

Unfortunately, currently, we don’t have the cart feature for tours :/

Hi,

We have our own page builder in our theme so we can’t confirm the compatible with elementor page builder.

Thank you for your interest by the way.

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Normally, this will be the server performance issue. However, we will take a roughly look into it to see anything is wrong with the theme or not.

Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?

Please also copy the message into the form as well so we can recognise your case.

thanks for the reply. I checked it with the server provider and they said it is the security issue. it has been sorted. thanks.

Hi,

Could you try increasing the “max_input_vars” php variable from 1000 to 5000 and see if this helps. ( If you aren’t sure how to do this, you may ask your hosting provider about this. )

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Hi,

First of all, thank you for your interest .

1. Yes, you can set the max amount of people per custom package.

2. You can increase the dropdown from 5 people to a custom number in each tour (not each package).

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We don’t have the promotion on this one at the moment.

Thanks for your interest by the way

Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here

Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )

Thank you very much!

Hi,

Thank you for your suggestion.

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Hi,

Unfortunately, the price can’t work like this at this moment. Thank you for your interest by the way .

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Hi,

You can disable the booking form in: Tour Settings > Tour Settings > Reservation Bar.

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Hi,

You can try to disable the relate tour in: Tourmaster > General > Single Tour.

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Hi,

Thank you so much for your suggestion.

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Hi,

First of all, thank you for your interest

1. I guess you can set it like our demo: https://demo.goodlayers.com/traveltour/tour/finland-helsinki-santa-claus-town-8-days/ .

2. Our theme is fully compatible with WPML.

3. I’m sorry but we don’t do a benchmark for it, so I can’t give you an answer about it.

But we create the theme following the best practice of theme creation here.

Please note that the most important part of site speed is mainly from web hosting ability & location of access point. And it also depends on some more factors such as internet speed connections, speed of devices etc…

BTW, about the theme, we have been trying our best to minimize the code but you have to keep in mind that we can’t disable all un-used code as the theme has many features and it’s created for many people to use so each people use different feature but the theme still has more feature that there’re using. (it’s difficult to explain but hope you got the points). But after all, as I said, This take really(really) little effect on site speed. The main part is from hot provider ability.

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Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here

Please also provide wp access + site url so we can check on it directly.

Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )

Thank you very much!

But I have seleted the same menu for both https://snipboard.io/otFxQL.jpg

Hi,

Please try disable all the plugins that not relate with our theme so we can check it again.

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Hi,

For the alt text, you can try to check the detail in here to add it in your image: https://make.wordpress.org/accessibility/handbook/content/alternative-text-for-images/ .

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sorry, the issue is because my website www.pacificadvent.com look into www.w3.com domain

Hi,

You’re welcome.

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Hi,

I’m sorry but we don’t have an option to send the email to all the clients, the booker is the only person who will receive the email.

For your question, you can try to use enquiry form for your purpose: https://demo.goodlayers.com/traveltour/tour/italy-6-days-in-rome-venice-milan/ .

With the enquiry form, the client needs to send an email to ask about the tour then the admin can arrange for them as requested.

Please note: The admin is the only one to receive the enquiry email.

Thank you for your interest by the way.

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thank you for your reply. setting it up in the backend is fine for the travel agent as not every holiday is the same and can be quite custom depending on what the client wants booked. I need something that will give the option or ability for travelers to split payments with their fellow travelers? Even if website admin sets this package up in the backend after adding relevant info to the tour booking? Is this achievable?

Hi,

Unfortunately, we don’t have an option to split the payment.

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Hi,

You can disable it in: Goodlayers > General > Top Bar > Enable Top Bar Login.

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Hi,

That’s not the solution. I wanted to disable it for one language, not for all.

So for the ones that are looking for an answer, this is what you do:

line 57 of top-header-bar.php

if(ICL_LANGUAGE_CODE === 'en')
{
    echo tourmaster_user_top_bar();
}

Hi,

Thank you for your sharing

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