1093 comments found.
does this theme work with PHP 8.0?
Hi,
Thank you for purchasing.
Yes our theme works fine with PHP8.0 however please also make sure that other 3rd party plugins work with PHP8.0 as well.
Yesterday my hosting upgraded to PHP 8.0 and wordpress stopped working. I disabled all plugins from FileZilla and it kept giving me error 503. I contacted my domain support and they told me the theme did not support php 8.0. I put PHP 7.4 back and everything started working again. I can’t figure out where the problem came from
Could you please provide error messages from your server error log please?
Sorry, I’m not able to find the error log messages. At the moment in the “Site Health” page on my WordPress dashboard it is written “A PHP session was created by a call to the session_start () function. This interferes with REST API and loopback requests. The session should be closed by session_write_close () before making any HTTP requests.”. In my Aruba hosting error log I can see this other error that it is repeated every minute “WARNING: [pool www.azalai.it] child 937 said into stderr: “NOTICE: PHP message: PHP Warning: session_start(): Cannot start session when headers already sent in /web/htdocs/www.azalai.it/home/wp-content/plugins/booked/booked.php on line 369””.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi! Are there any news on WPBakery Visual Composer support? There’s still an error with hamburger menu. I purchased Grand Tour theme after I’ve been told here in comments that it’s compatible with Visual Composer. But nearly a year ago theme update broke the menu.
Hi,
Thank you for purchasing.
Really sorry we have no plan to integrate with WPBakery Visual Composer plugin. But we have a plan to integrate with Elementor instead. It will be ready soon. Thank you for your patience.
Can you please just check this error? Perhaps it could be fixed easily. Here’s a site: https://weheart.moscow/
Hello?
Really sorry we have no plan to integrate with WPBakery Visual Composer plugin. But we have a plan to integrate with Elementor instead. It will be ready soon. Thank you for your patience.
But here https://themeforest.net/item/grand-tour-tour-travel-wordpress/19264426/comments?page=24&filter=all#comment_19972479 you said it’s possible.
Hello! Is it possible to reduce the number of output blocks in comments: comment_rating_wrapper. By default, there are 6 pieces, I would like to reduce them to 3.
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Good afternoon. I would like to reduce the filling of the fields when making a comment as in the screenshot (according to the standard, 6 pieces are output). Found the comment_rating_wrappers function in the file comments.php which is responsible for their output, but when deleting blocks, changes do not occur. Can you tell me in which file I need to edit this? Screenshot – https://pastenow.ru/FGOLC
You have to edit theme’s file comments.php code for that.
Hello
I have got some issue on woocommerce linked to tours
1- book now button not working see there https://haimajwa.com/tourism/tour/combo-tour-northern-lights-and-sky-lagoon/2- I want to add date and time option after the child and adult option…how to do this ?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
here is ticket #2939505, please check
We replied your ticket. Could you please continue there.
Hi,
Is there a way to make the booking form on tours pages to come after the tour description on mobile devices.
At the moment, when one opens the tours pages, the form is displayed first then you have to scroll to read tour details, which isn’t ideal.
Ideally, I would want the tour description to come first, then the form below.
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hi, I’m trying to create the new website for the T.O. where I work. It is the first website I create so I am not an expert on this. I would like to know if the normal license is enough to build a website and if we have to pay 60 € per year or just the first time. I would also like to know if there is a way to put a hover with detail text on an image when passing on the image with the mouse. Thanks
Hi,
Thank you for your interest.
There is no need to pay annually. When you purchase the theme, you will own 1 regular license which you can use for 1 website forever.
Thank you. And with the regular license will there continue to be updates even after the first year?
Yes you will get life time free update when you purchased the theme.
Hello! The delete button for Source and destination disappeared today!!!! after updating the Grand Tour Theme Custom Post Type plugin!!! Please solve this problem in the update!!!!!!!!
Hi,
Thank you for purchasing.
What’s “Source” you mentioned please? We don’t have anything related to “Source” you mentioned.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
As you can see, the DELETE button disappeared after updating the Grand Tour Theme Custom Post Type plugin to version 2.4 (https://pastenow.ru/F5MT9)
Please make sure your user account has the permission to delete custom post type “tour”. This is standard WordPress custom post type functionalities.
Please see screenshot here https://snipboard.io/sJRSpZ.jpg from my local server. The delete button is there.
You see, if I have been using the theme for 3 years and have not found or changed such settings, then where could the delete button go? Can you tell me where I can find these: permission to delete an arbitrary type of publication “tour”???
Could you please also try to disable ALL 3rd party plugins to see if it fixes the issue?
I deactivated absolutely all plugins, except from those installed from the theme, it didn’t help ((((
Could you please provide WordPress account here https://themeforest.net/user/ThemeGoods I will check the issue for you.
Sent. I would appreciate your help. Thank you for taking the time!
The problem was solved, another thanks to the author of the topic from the buyer of the topic!!!
to to test or view the admin backend? thanks
Hi,
Thank you for interesting.
Backend demo access is not available publicly. I can send screenshots of backend if you like that. Please let me know.
yes please.
Could you please contact us here https://themeforest.net/user/themegoods
So we can send screenshots to you.
Hello with your recent update, my site is no longer functioning properly. Im getting a lof of “undefined” field when I update something it deletes all the info I can’t make any changes, can’t add anything. Please advise.
Hi,
Thank you for purchasing.
Please update to the latest version of theme and all required plugins.
Here is detailed instruction about how to update theme https://themes.themegoods.com/grandtour/doc/how-to-update-the-theme/
Hi author, I had made the home page mess, how to set it back to original style? www.beijingtourcompany.com
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi author, I had made the home page mess, how to set it back to original style?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello! I would like to know if your theme and the combined plugins you are using for the theme are fully translated in French? That’s is very important for me to know that before to buy it. Thank you very much for your reply
Hi,
Thank you for your interest.
Yes you can translate all theme and plugin strings to French using LocoTranslate plugin here https://wordpress.org/plugins/loco-translate/
I am happy to read that! Thank for your quick reply. Another small question, can I customize the buttons colors or do I have to choose between the 8 predefined colors? Thanks
Technically you can customise it using color picker from theme backend. It’s totally flexible.
The menu button on mobile devices dont work anymore after update the theme! We have renewed the support, but your ticket system still gives an error that we have te renew the support.
Hi,
Thank you for purchasing.
It might take some time before Envato API server to refresh your support extension. Sorry for any inconvenience.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello,
Great theme! I’m looking for a travel agent site for group bookings with an online app. I’m looking for a theme with the following functionality:
website visitor to book the event or travel package online for a group booking ie hens or bucks holidays, football trips etc etc.
The main person organizing might request a package for 10-30 people. Once the booking has been placed the travel agent can set up an itinerary for the group package and various add ons that a client may request ie mini golf, ocean cruise etc. Upon entering each email address for each person attending and the travel agent has added all extras to the booking each person will be sent an invoice for their amount of the trip with the ability for them to view itenary and pay for their % in the booking. is this possible with your theme?
Thank you
Hi,
Thank you for your interest.
Unfortunately the theme isn’t built for the requirements you mentioned.
Greetings, my licence is registered under a url which i don’t further use and i need to tranfer my licence code to another domain. Can you please help me?
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to mange/remove your purchase code registration there.
I bought this theme after activating it in my wordpress, its asking to install newer version of Revolution Slider plugin v6.5.8 which i check in wordpress but i didnt get from there. so i have not been able to use the theme. I need to know when are u updating this plugin
Hi,
Thank you for purchasing.
We will provide an update for Revolution Slider plugin soon. You can use the version which is currently included within the theme without any issue.
WordPress was demanding from to install a newer version of the Revolution Slider when I tried to install what is included then it gives me an error message
Can I install the theme without Revolution slider. If yes will I get all the theme features and when is the update coming?
please when are you going to update this theme with Revolution Slider v6.5.8
Hi,
Thank you for purchasing.
We will provide an update for Revolution Slider plugin soon. Thank you for your patience.
My hosting does not support Contact7 form, how to fix it ? Here is message form server.
However, our servers don’t support emails being sent without SMTP authorization and by default, Contact Form 7 doesn’t use SMTP. I highly recommend using WP Mail SMTP instead
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
hello, I’ve submitted a ticket has the number #2870319 could you reply to me?
Hi,
Thank you for purchasing.
Our support staff replied your ticket. Could you please continue there. Thank you for your patience.
Hi guys, if using the booked plugin is it possible to remove time slots and just sell the date, I run multi day tours. Also, how do you take payment via booked
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
