The theme folder does not contain the pofo addons plugin subfolder

Hi enensa,

If your theme is updated to 1.4 (latest version) then it will download latest version of included plugins from our repositery when you reinstall those. Those plugins are not included in the download package.

If above do not help then please provide us your WP site url and admin access, so our technical team can check it and guide you as needed.

Thanks,

ThemeZaa

With my 1.4 theme update, your repository has failed to update my POFO Addons plugin, the consequence of which, I can not make changes to my website.

Hi enensa,

We have simply deactivated and deleted Pofo Addons old version plugin and installed and activated it again from Appearance > Install Plugins and it is latest version now in your WP site.

Thanks,

ThemeZaa

Now since I have several other POFO websites that will have the exact same problem, please add an explanation to our email thread as to what I need to do to replicate your solution on my other 9 POFO websites.

Surely, it’s simple for you b/c you have the plugin. But where do I find it, so that it is equally as “simple” for me????

Hi enensa,

Step 1: Update Pofo theme, which you had done already and know how to do. Step 2: Go to Plugins > deactivate Pofo Addons plugin Step 3: Go to Appearance > Install Plugins > update Pofo Addons plugin

OR

Step 1: Update Pofo theme, which you had done already and know how to do. Step 2: Go to Plugins > deactivate and delete Pofo Addons plugin Step 3: Go to Appearance > Install Plugins > Install and activate Pofo Addons plugin

As we have mentioned before Pofo Addons latest version plugin will get downloaded from our online repositery automatically when you will try to install or update it.

Thanks,

ThemeZaa

Why are we getting lost here?

I did all of what you stated above. I think I wrote that 5 times above

I deactivated, deleted and reinstalled the POFO Addons plugin several times

I also, then tried to just update the theme and wait for “your repository to automatically install the addons plugin”, which did not happen as you just described that it should.

Please note: I’ve been using POFO since its creation. And have been using WP Themes for over a decade. I am not new to this and know how to spot when a theme-author has simply made a mistake. If that’s what is happening now. Please admit it and post the solution so we all can move on with our business

Hi enensa,

Plugins will not update auotmatically after theme update, you need to update plugin manually after theme update as per the steps we have provided above.

This is standard process for almost commercial themes to update theme included plugins and all of our existing users are doing updates without any issues.

You can please follow that for your another website and if that do not work then please send us access details, we will do it for you with screen recording for your reference.

Thanks,

ThemeZaa

You insist on ignoring the part where I said I updated the plugins after updating the theme exactly as instructed here: https://pofo.themezaa.com/documentation/knowledgebase/theme-plugin-update/how-to-update-pofo-addons-plugin/

You say, “Plugins will not update auotmatically after theme update, you need to update plugin manually after theme update as per the steps we have provided above.”

Then I say, “I did that”

Then you repeat the same thing again, insulted our intelligence.

*insulting our intelligence

Hi enensa,

We do not want to insult your intelligence, we are sorry if you feel bad. But we have provided you the steps which have followed to update Pofo Addons plugin for you. Our team have already replied your recent email also, so please provide them required access details.

Thanks,

ThemeZaa

Do not address whether you think I “feel bad”. This is not an emotional support query. It is a Technical Support issue. Now that you have logged in and installed the plugin for me, the problem still continues today. I cleared my web-cache again, logged in and began editing my page. I still get the infinite spinning wheel, when trying to update the page after editing. Note: I am also running on WordPress 5.8.1 and on PHP 7.4.23

The theme folder does not contain the pofo addons plugin subfolder

Hi enensa,

If your theme is updated to 1.4 (latest version) then it will download latest version of included plugins from our repositery when you reinstall those. Those plugins are not included in the download package.

If above do not help then please provide us your WP site url and admin access, so our technical team can check it and guide you as needed.

Thanks,

ThemeZaa

NOTE: I have purchased 10 POFO licenses

Hi enensa,

Please make sure to update theme first as per this article – https://pofo.themezaa.com/documentation/knowledgebase/theme-plugin-update/how-to-update-pofo-theme/ and then you can deactivate, delete and reinstall theme included plugins to have their latest version.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

I am not going to pay to renew my support just to get an answer to this question. As a theme-owner, do I or do I not get access to the latest plug-in???? If I dont have access to the plugin just tell me. If I do, where do I get it

NOTE: I have purchased 10 POFO licenses

The question is – based on my previous purchases, do I have lifetime access to POFO Addons plugin without renewing support??

Your instructions say that by updating the theme, the plugin update is then automatically available. I have updated the theme via the Envato Market API. Afterward, when I re-install the POFO Addon plugin, it still only provides the old version. IT DOES NOT UPDATE as is promised on your posted instructions here: https://pofo.themezaa.com/documentation/knowledgebase/theme-plugin-update/how-to-update-pofo-addons-plugin/

The theme folder does not contain the pofo addons plugin subfolder

Hi enensa,

If your theme is updated to 1.4 (latest version) then it will download latest version of included plugins from our repositery when you reinstall those. Those plugins are not included in the download package.

If above do not help then please provide us your WP site url and admin access, so our technical team can check it and guide you as needed.

Thanks,

ThemeZaa

When I deactivate, delete, and reinstall, it just re-installs the same out-dated version

Hi enensa,

Please make sure to update theme first as per this article – https://pofo.themezaa.com/documentation/knowledgebase/theme-plugin-update/how-to-update-pofo-theme/ and then you can deactivate, delete and reinstall theme included plugins to have their latest version.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

I am not going to pay to renew my support just to get an answer to this question. As a theme-owner, do I or do I not get access to the latest plug-in???? If I dont have access to the plugin just tell me. If I do, where do I get it

NOTE: I have purchased 10 POFO licenses

The theme folder does not contain the pofo addons plugin subfolder

......Still no response…...

Hi enensa,

For your information our work timing is 9:30 AM to 7:30 PM IST, Mon-Fri.

If your theme is updated to 1.4 (latest version) then it will download latest version of included plugins from our repositery when you reinstall those. Those plugins are not included in the download package.

If above do not help then please provide us your WP site url and admin access, so our technical team can check it and guide you as needed.

Thanks,

ThemeZaa

My question was originally posted inside of your working hours. Your following business day came and went without my simple question receiving a conclusive answer.

As I stated MANY times, I updated the Theme to 1.4 following the instructions. I reinstalled the plugins following your instructions. It did not work.

Just to add, the site is on PHP 7.4 and no other plugins are installed which will affect the layout or functionality of the site

Hi rihacodebruin,

Please update theme first and then included plugins also as per the articles here – https://pofo.themezaa.com/documentation/knowledgebase/theme-plugin-update/. Then remove your server, CDN, plugin and browser cache and check your website and menu should work fine.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Thank you for the response, however, I have followed these steps accordingly. The hover over menu items does not work and the mobile menu. Any reason why?

The website in question is https://www.tygerbergartcentre.org.za/