Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

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I don’t understand how the reservation system should work. From what I see, it’s just a simple Contact Form 7. Where should a customer add the data? What is the usefulness of the form on the first page below the slider (check in, check out, guests) as long as it does not take you to another page?​ (Luxury Hotel & Spa)

Hi, all of the demo forms can be easily integrated with the booking engine of your choice. Please contact us via our contact form at https://themeforest.net/user/codexthemes for further details.

Hi, when I create a new page, I find a background image by default. How can I change it?

Hi, please be so kind to contact us via codexthemes.ticksy.com and provide your purchase code, thank you

Hi, For some reason the new article not showing in the news tab, It was working before but stoped the work, Filter & setting is okay but don’t know what’s the issue. here is the page URL https://networkrv.com.au/news/

Here is the screenshot https://tinyurl.com/yf4qbjt2

Waiting for your kind response.

Thanks

Hi, no, it is not a theme issue, we cannot reproduce it on our end. Please use our contact form at https://themeforest.net/user/codexthemes and provide your access details so we can check

Sent in the contact form, Kindly take a look and waiting for your kind response.

Hi, please check mail

​Hello Support,

Subject – Blog Category Description not showing.

If i open any category from admin side and click for edit and add content into description into and save it.

After click on view – the description content is not show any where.

Please let me know how i fix this; i search lots in your theme but i unable to find category or archive.php file.

Please send me code.

i also send same email including purchase code via the profile. please check.

Waitign for your vlaube reply.

Thanks

Hi, it seems there is a license violation on your end. Please check mail for details.

Hello, we have a pre-sale question for https://codex-themes.com/thegem/shop/ theme: is it compatible with a WordPress/Woocommerce multisite installation? If yes, would it be 1 license we purchase, or is it a license for each subdomain? Also, we are an affiliate-based website – we use a plugin for mass import of products. Would the theme work for us (website is https://fashionfinder.online/ if you’d need to check it out)? Finally, is there a refund period if we see it is not right for us? Thank you.

Hi, thank you for your request. Yes, TheGem is 100% compatible with multisite installation. One license is valid for one staging and one final website/project. Yes, this will work. Would you be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes or https://codex-themes.com/thegem/pre-sale-question so we can discuss each point in more details? Thank you

How to make maga menu width to be full screen? currently it is not full screen and I my text cannot fit (under solutions menu) https://kloudstor.appdemo.sg/dev4/

Hi, please check mail

Hello, is there an issue with TABS? When I press fast two tabs, sometimes it gets stuck and they stay open at the same time.

Tested on your demo site – https://codex-themes.com/thegem/elements/tabs-styles/

video now set to publick.

Hi, we have replied on your email, please check.

I cannot edit the pages and content with elementor My Domain: https://orchidsretail.yaksteel.com/

Hi, please submit a ticket at codexthemes.ticksy.com and our support team will check it asap. Thank you

Hello, i deregistered one of the site i used the theme to register/activate another, but it still shows “You have exceeded the max. number of activations, allowed by this activation key.”

my license expired.

Hi, it seems there is a license violation on your side, please check your email.

Hello, is tabs and tours no longer working? I created them and they show up without the tabs when you save. I downloaded the latest theme and need this element.

Hi, everything should be working fine. Please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, we will check

Hi,

Can someone here please check my activation? I have changed the theme from local to production and my activation now fails.

I can’t use the support because my license has expired.

Thanks

Hi, please use TheGem license manager https://codex-themes.com/thegem/license_manager/ to manage your activations and installations

Are there any known issues with the latest version of the Elementor compatible them, and the latest version of WP? Such as if you try to change anything, the whole install gets wrecked and gives nothing but Internal Server 500 errors that can only be fixed buy rolling back to an earlier backup?

Hi, no, there are no known issues of that kind. Please provide your purchase code and URL via our contact form at https://themeforest.net/user/codexthemes , we will check

Hi, I’m an old user. After a long time I wanted to use your theme. But when I want to activate the theme, I get an error.

“You have exceeded the max. number of activations, allowed by this activation key.”

I am not currently using the theme anywhere else.. how can i solve this problem? Thank u

Please provide your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes

Thanks, its works!

You are welcome

Hi, I have sent 2 tickets regarding slide revolution issue but haven’t heard anything from you since a couple weeks ago. Please help.

Hi, all tickets replied

For mega menu, I have 3 layers of menu, however in mobile version, the menu is not able to open up the page of the 2nd layer if there is a 3rd layer menu there. We only experience issue in mobile, it works perfectly fine in desktop version. We can click the 2nd layer menu link on desktop

Hi,

Can you tell me how i can display 4 products per line in the products list page?

Thanks

Hi, you can set number of columns in Theme Options here https://prnt.sc/1vtd3t0. Also you can use “Products Grid” content element in your page builder and use the same control “Columns” to specify number of columns in your products list. For any further questions please contact us via our contact form at https://themeforest.net/user/codexthemes

The best theme ever ! Love it thanks for the update CodeXThemes

Hi, you are very welcome, thank you too! Do not hesitate to rate us here on themeforest, it will be much appreciated!

Hi,

Can someone here please check my activations? I activated this theme on two local projects and two live projects. Now my production website is not active.

I deregistered from the provided URL but it didn’t worked.

Thanks

Hi, please use our contact form https://themeforest.net/user/codexthemes and provide your purchase code and your URL

Hi, TheGem License Manager is not logging me in. Kindly assist as i need to see which licence is activated. Thank you

Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code

Hi, I need to sticky header to appear in the mobile but not in the desktop version. However, in theme options if I disable in desktop, it does allow me to choose for mobile. Please, could you guide me how to solve this. Thanks.

Hi, did you already contact our support at codexthemes.ticksy.com? If not, please submit a ticket there and it will be asap replied. Thank you

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