501 comments found.
Hello, I have a problem with the Product Thumbnail preview of items even tho on theme options I press hide for many options. The page is not hiding what I select to Hide. Could you please help me through this step please?
Thank you, Mario Tostado.
Hi matm98,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information. Our support team will help you check it.
Best regards,
Hi ! I would like to change the instagram account that is linked, in the bottom of some pages, but I can’t find how to do it, thanks !
Hi studio-topo,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information. Our support team will help you check it.
Best regards,
Hi, is awesome theme really… but i have issue with the products carousel…. i set to 1 row and this show me 2 products in a 1 row in mobile view… so, how to solution that?... best regards.
Hi omar_marketify,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hello, we use your theme one year ago and really is fantastic, after the last two updates, seems to be an issue on translations. The site is in Greek but some words are in English, even they have been translated in Loco Translate plugin, for example the “Categories” inside the product or “Prev Product”, is anyway tip on that?
Thank you in advance!
Hi aristeaevato,
Thank you for your compliment! 
Please try updating the .pot file and check your words again. Please watch our tutorial video https://www.youtube.com/watch?v=hR20GiWFaDE&list=PLbyF_EROfxJSN_w2Wn_LeYFh6LmyMvhSL&index=11
If you still can not resolve it, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hello again,
Thank you for the quick response, really you deserve any positive rating, I have followed your video, without the expected results, therefore I submitted a ticket with some more information.
Have a nice day!
Hi aristeaevato,
I have replied to your ticket. Please check it again.
Best regards,
Do you have a suitable mold for the mattress store?
Hi Ahabibullah,
You can preview our demo here – https://demo.theme-sky.com/drile/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Great template quality, it works very well. Works perfectly on WPML. Special thanks for professional support and help!
Hi toxroom,
Thank you for your compliments!
Have a nice day!
I take it that the theme is fine for 5.8.x? I don’t think there was much changed from 5.7.x thanks
I forgot to add, this was an awesome theme to work with, very well put together, thanks for saving me time
Hi johnmc65,
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hola, espero que todo el equipo se encuentre bien. Necesito soporte para poder configurar el modulo TS Countdown.
Hi grupogalaxia,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hello, I’m selling office equipment (offices and chairs). While I have used the “color” and “material” attributes for chairs, I want to use separate attributes for offices (front color, detail color, base material).
When I create new attributes I don’t have the option to add swatches / images. Any workaround? Thanks
Hi gullwing,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi, Can you help me to fix something in Home-6? In Best Seller Items section, I want to remove list categories bar and display top 10 of all products. How can do it? Thank you.
Hi steve_lepham,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
i bought this theme around a year ago but not activeting any plugin with premeum but now when i useing this its said “slide revulation – your licence locked”, wp bakery said no activation code now what to do
now i want to use this theme please tell me what i have to do.
Hi BBF1989,
About the license of the WPBakery Page Builder and the Slider Revolution, you read the article at the link https://skygroup.ticksy.com/article/10856/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello,
Does the search function include searching on product tags?
Hi ocmwbrugge,
You can use the Advanced Woo Search plugin. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello, i want to translate button “LOAD MORE” and the text “You’ve viewed ….... products ” but cannot find this option. Please help.
and in product details: SKU, Brands and Categories
Hi dionisy,
You can use the Loco Translate plugin. You go to Loco Translate > Themes > Drile > search and translate your words or you go to Loco Translate > Plugins > Themesky > search and translate your words.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi there. I when I try to update changes through wp bakery it gives a “404 page does not exist page”
Hi Curtleroux,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello, why after installing, and importing demo there is no any photos in the page?
Hi BabajanyanSipan,
- If you upload the Drile theme and import demo content, all images are replaced by the placeholder images because of themeforest’s policy.
- If you want to set up exactly the Drile full package demo, you will go to our downloads page . You input your purchase code . It will give you the links to download the full demo package.
You can read article at link https://skygroup.ticksy.com/article/5489 so information.
If you do not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello,
I have purchased another license for the same theme, but the footer block not working. please help for the same
Hi Mxadvtthemes,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello, for home page i used home 3. I whant to change product category pictures (Table, lamp chair etc.) and links, but can not find this options. Please help me. Thanks in advance
Hi dionisy,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information. Our support team will help you check it.
Best regards,
Hola, nose como hacer para poder agregar el carrusel de categorías dentro dentro de mi home. dejo donde lo vi: https://demo.theme-sky.com/drile/shop/
Hi egolatra67,
You go to Appearance > Customize > WooCommerce > Product Catalog. You change the Shop page display option to Show categories & products. For more information, you can read WooCommerce’s documentation https://docs.woocommerce.com/document/woocommerce-customizer/#section-7
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/
Have a nice day!
Hello, could you say please, why my theme doesn’t have register page, you can only log in, but not register.
Hi BabajanyanSipan,
You go to WooCommerce > Settings > Accounts and Privacy. You enable the Allow customers to create an account on the My account page option. You will see the registration form on the my account page. For more information, please read WooCommerce’s documentation https://docs.woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/
Have a nice day!
Hello, I tried to import demo data, but there are many errors. See log file.
https://demo.edev2014.com/wp-content/uploads/2021/10/log_file_2021-10-04__18-08-57.txtHi dionisy,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information. Our support team will help you check it.
Best regards,
