600 comments found.
Hi there, I tried to update the theme today because of WPBakery error (couldn’t modifiy any of my pages, it doesn’t show..). But when i tried to set the new Jacqueline folder, i get a “critical error”. Anyone knows why ? Thanks !
Hello,
Thank you for getting in touch with us!
Would it be possible for you to submit a ticket into “Pre-sale questions” category at https://themerex.net/support/ (it doesn’t require support renewal)? Our Tech Support team will be glad to help you with the issues. Thank you!
Regards.
i can not change hover color in main menu.
Hello,
Thank you for choosing our theme!
To change the hover color of the main menu please navigate to Appearance > Customize > Colors > Color scheme editor > choose Light > Simple > Link – https://prnt.sc/1xaf9lo
The hover color of the submenu can be modified under Advanced > Link hover – https://prnt.sc/1xaf0gq
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
please i m waiting replay about TICKET #53199
Hello,
Thank you for getting in touch with us!
Your support ticket has been updated. Please check it.
Regards.
pls last question in same ticket, waiting replay
please this TICKET #53821
Our Support Operator has updated the tickets. Could you please review them?
Thank you!
i don t find the disconnect button to install v2 and i am not able to report this via your support – ticket – system.
So if i try to enter purchase code it says Product in use with another domain. I d like to disconnect the Domain, but i do not see a Button.
you may reset the domain so that i can retry entering purchase code?
Hello,
Thank you for contacting us!
“Disconnect domain” button is in the Theme Panel > Theme Dashboard > General. We have manually disconnected the license key on our end. Feel free to activate the theme again. In case you come across any further questions on the theme activation, feel free to submit a ticket using option “Pre-sales Question” at https://themerex.net/support/. This does not require support renewal.
Regards
Please respond to my ticket thanks #53364
Hello,
Thanks for reaching out to us!
Our Support Operator has replied to your ticket. Would it be possible to check?
Thank you!
Hello, some one can help me please? My website just broke after the update : TICKET #53281
Regard,
Hello,
Thank you for contacting us!
Your support ticket has been updated. Could you please review it?
Regards.
hello please waiting replay TICKET #53199
Hello,
Thank you for getting in touch with us!
Your support ticket has been updated. Please check it.
Regards.
yes , and i send u credinals and screen shot, thank you about your quick replay
Thank you for providing the requested information. Working on your request. Please expect a reply shortly.
Have a nice one!
What is the best and easy way to make the update to 2.0?
Hello,
Thank you for contacting us!
Please use this guide to update the theme to 2.0 properly – https://jacqueline.themerex.net/doc/#installation_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ Our Team will be happy to help you.
Regards.
After following the update procedure, and the system installing the new Jacqueline a got a Critial Error Page https://saltspapr.com/
Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/52858
Regards.
Developer shame on you! Made change from wp bakery and all sites are broken. What are you thinking? We have emailed Envato for this issue. Please make a change to it.
Hello,
We are much concerned about your review as the new version still has basic compatibility with WPBakery page builder.
Also, you may continue using the previous version of the theme since it is fully functional. To restore the site please activate the previous theme version or restore the website from the backup. Our Tech Support team will be glad to help you with that. Just submit a ticket into “Pre-sale questions” category (it doesn’t require support renewal).
Regards.
Please note that we still support all our customers with the previous version of the theme. In case you need a fix or the latest version of the bundled plugins, please submit a support ticket at https://themerex.net/support/ using the option “Presales Question” without support renewal. Our Team will gladly provide them, and you will be able to keep the website secure.
Regards.
Hello,
Unfortunately I am not happy with the latest theme update 2.0.0 at all. My client’s website has only been up and running since January and I don’t have time to rebuild the website.
Unfortunately I will not be updating the theme anymore. But what are the consequences of not updating?
Will the “old” theme version (in a few years’ time) no longer work with the latest PHP version and WordPress?
You put a lot of companies in trouble this way. How are you going to solve that?
Regards,
Claudia
Hello Claudia,
Thank you for taking the time to write. We would like to let you know that we fully understand your concerns. In case you need a quick fix for the old version of the theme, Our Tech Support Team will be able to provide it after receiving your support request at https://themerex.net/support/ and thorough investigation.
We would still recommend you updating the theme to 2.0. It has significant advantages: theme core update, better security, compatibility with the latest version of PHP and Elementor builder, one of the most powerful solutions, the new plugin compliance. Besides, Our Team will help you switch to the new version without renewing the support. To get more details, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ We will be happy to help you update your site.
Regards.
Claudia,
You may keep using the previous theme version. It is fully functional. If you come across any difficulties, please submit a pre-sales ticket at https://themerex.net/support/ It does not require support renewal.
Regards.
Hey there, Before I update. I got this message: Starting from version 2.0.0, there was a major theme update and migration to another page builder.
Now i do really love elementor. But this means i need to completely build up my site all over again. Is the visual composer fully fased out (not usable anymore/supported)?
If so, are you going to compensate these hours of work, as this is not something that i can expect my customer to be charged for.
Hello,
Thanks for reaching out to us!
Please note that theme update is optional. You may continue using the previous version of the theme since it is fully functional.
If you are ready to switch to Elementor, you need to set up the website again and re-build the content using it. Please follow the guide to update the theme to 2.0.0 properly – http://jacqueline.themerex.net/doc/#update_to_v2
Regards.
So you will be still supporting the visual composer in the future for the newer versions of wordpress? Or are you going to stop that?
.
Nice one, avoiding the question. 
But I still need a concrete answer. Will you be ending the support for visual composer for future updates?
The new theme updates will be for Elementor-version only. However, if you need the latest version of WPBakery page builder, Our Tech support team will be glad to provide it whenever you need the update. Just submit a support ticket at https://themerex.net/support/ using the option “Presales Question” without support renewal.
Regards.
With the last update my website broke. I think is because the last update shifted the page builder to Elementor and I was using WP bakery. Please help me as I dont know how to get my website back on track. Thanks
Hello,
Thank you for contacting us!
Starting from version 2.0, there is a major theme update and migration to Elementor page builder. Here is the notice – https://prnt.sc/1txiyae If you choose to update the template, you need to set up the website again and re-build the content using Elementor. Please follow these steps to update the theme to 2.0 properly – http://jacqueline.themerex.net/doc/#update_to_v2
It is possible to restore the site by activating the previous theme version or restoring the website from the backup. Our Tech Support team will definitely assist you with it. Just submit a ticket into the “Pre-sale questions” category at https://themerex.net/support/ It doesn’t require support renewal.
Regards.
Hello I want to activate the previous theme version but nobody is answering. I even paid for thee support renewal but no answer…
they did reply now, thank you
Please note that the Standard Ticket Response time is within 24 hours. But we will do our best to assist you as soon as possible.
Regards.
Your update broke all my website, the worst update i ever seen for old users on approximatevely 30 websites and templates that i have. It’s a shame to not respect your users and change everything without taking care of compatibilities. You seriously thinked that your users will rebuild all their websites without saying nothing ??? Honestly it’s a shame !
Moreover, i paid one year ago for development by your team to match my requiremenets, and now these implementations are gone ! So i paid for nothing, really disappointed
Hello,
Take our apologies for any inconvenience caused. We have posted a warning to check the documentation guide before updating to 2.0 on the item description page: https://prnt.sc/1txiyae and have sent email notifications to the customers whose email we have.
To be more specific, we have updated the theme core to ensure better security and compatibility with PHP 8.x. The new theme version is set up with Elementor so you could take advantage of all its widgets and options. However, the new version still has basic compatibility with WPbakery Visual page builder. Feel free to use it on the site.
In case you are not willing to re-build the website, you may restore the site by activating the previous theme version or restoring the website from the backup. Our Tech Support team will help you with that for sure. Just submit a ticket into the “Pre-sale questions” category (it doesn’t require support renewal), and our team will provide you with further assistance.
Regards.
I just updated the theme to 2.0 and it broke my whole website, apparently it no longer supports wpbakery?
Hello,
Thank you for getting in touch with us!
Starting from version 2.0, there is a major theme update and migration to Elementor page builder. If you choose to update the template, you need to set up the website again and re-build the content using Elementor. Please follow these steps to update the theme to 2.0 properly – http://jacqueline.themerex.net/doc/#update_to_v2
Please contact Our Technical Support Department at https://themerex.net/support/ Our Team will be glad to guide you on how to restore your website.
Regards.
This is really bad update. I use Wpbakery for years and now you do that?
We deeply apologize for any inconvenience caused. There was a warning posted on the item description page to check the documentation guide before updating to 2.0: https://prnt.sc/1txiyae We have also sent email notifications to the customers whose email we have.
You may restore the site by activating the previous theme version or restoring the website from the backup. Our Tech support team will be glad to assist you with that. You may use option “Pre-sales question” at https://themerex.net/support/ that does not require support renewal.
Regards.
How can I change the pink border color below titles
Hello,
Thank you for reaching out to us!
Please navigate to Appearance -> Customize – Colors to manage the theme color schemes. Make sure to switch to color scheme selected for the page (e.g. “Light” if you are using Home1), then edit the Main Link color as shown on the screenshot: https://prnt.sc/1tgl2yq
In case you still have any questions, feel free to submit a support ticket at https://themerex.net/support. Our Tech support team will be glad to assist you with any difficulties.
Regards
Hello, I bought the theme and I wanted to recreate titles like those for example in version 3 where it says “Premium Service WHAT WE OFFER TODAY ”, but I saw that the possibility is within the blog module or services, I would like to use that setting only as a title. Is it possible?
Hello,
Thank you for choosing our theme!
Could you please submit a support ticket at https://themerex.net/support/ ? Our Team will check whether it is possible to provide a solution for you.
Thank you!
The image cropping is not working with your theme. I have several other WordPress sites on the same hosting without any issues, but this theme cropping doesn’t seem to work – constant error cropping message. Please help!
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue as soon as possible.
Thank you!
Hello, I have some questions:
1: How can I change the icons here (Elementor homepage): https://prnt.sc/1iaryjz
2: I disabled the copyright info in footer (theme options), but it still shows up.
3: I want the contact form to show up just like in your demo, but it looks totally different: https://prnt.sc/1iau8t9
4: The widget area shows a lot of error messages and it keeps on loading… I can not edit any widget at all: https://prnt.sc/1iauhc2
Thanks!
5: How can I get the image up there? https://prnt.sc/1ib8aih
Hello,
Thanks for reaching out to us!
Could you please create a support ticket at https://themerex.net/support/ ? Our support team will gladly assist and guide you.
Regards.
This Plugin Bookly in https://jacqueline.themerex.net/bookly-appointment-booking/?lang=es
Have support of author included? You done support for plugin Bookly? explanate please
I write from Perú need this plugin work in Spanish too
Hello,
Thank you for your interest in our theme!
The FREE version of the plugin (Bookly Lite) is included in the theme package. Please check this link for more info https://jacqueline.themerex.net/doc/#bookly.
The Bookly form fields can be translated to Spanish, our support team will provide you with the instructions.
Best Regards,I am getting error message:
Parse error: syntax error, unexpected end of file in /home/tarot3450/public_html/wp-content/themes/jacqueline/fw/core/core.admin.php on line 1
I see on above comments that others have had the same problem. Please respond quickly or else I will need to purchase another theme. I have told my client i will have this done over the weekend. So I need a response by tomorrow, Friday 6/24/2021
Anyone else having this problem read this: So after about 3 hours of trying to fix this. Here is the solution.
In your ftp software change file transfer type to: binary and then reupload the jacqueline theme. It now works. Have no idea why this works, or what the issue is with the theme but save yourself hours of troubleshooting. and upload as binary
here is a tutorial on how to set Binary transfer mode: https://www.templatemonster.com/help/how-to-set-binary-transfer-mode-in-filezilla-totalcommander-and-cuteftp.html
Hello,
Thank you for contacting us!
File upload issue depends on the server settings. If you provide your website details (admin and FTP) in the support ticket at https://support.themerex.net/ticket/44598, the theme developer will have a closer look at the issue to check what server settings cause the problem.
Regards.
i fixed it. It is an issue with the theme. Needs to be uploaded in binary transfer mode if you are ftping theme files
We are glad that you have found a solution! Thank you for informing us! Your support ticket has been updated – https://support.themerex.net/ticket/44598 In case you have any additional concerns, please provide your website details in the ticket.
Thank you!
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