1298 comments found.
Does the Os 2.0 version still support filter by tag? Thanks
Hi, the new version for Shopify 2.0 still supports Filter by tags. Thank you!
Awesome, ive tried setting it up now, however it appears to be somewhat different from the old version. is it no longer possible to filter both by variant options (size and color) aswell as tags at the same time? this was possible pre os 2.0. having to add all the sizes/colors as tags as a workaround isnt exactly ideal as they wont auto update according to stock. Thanks
Yes you can only choose one of them to display. it not allowed mixing between those two filter types
Oh really? One of the main reasons we decided to switch from our previous theme to kalles is the fact that our old theme only supported filtering by tags. Where kalles could do both. it’s a real problem if this can no longer be done on the new os as the new os has a lot of important new features. Is there really nothing that can be done regarding this issue? How come it was possible on the old os but not on the new one? is it impossible to implement similar functionality?
In today’s updated version, can I add custom content under the Collection page? Just like magento, it can customize the text content at the bottom of the “category”.
You can use custom liquid section to call a metafield data, please buy it and we can provide a guide soon. Thanks
Hello, i just bought the theme. however i was under the impression i was buying a 2.0 ready version of the theme, as 2.0 is listed on your main page (this is misleading as the 2.0 version isnt public yet). Are updates to 2.0 version included with this purchase?. if not i would like to request a refund so that i can buy correct version instead. i really hope we can find a solution, Thanks.
Hello, please contact us to the4.staff@gmail.com or open a ticket at https://support.the4.co/ and give me ticket ID. We will give you the theme for Shopify 2.0. Thank you!
Is this theme actually Shopify 2.0 ready and suitable for production?
The new version support Shopify 2.0 will be on Themeforest in the next few days. Thank you!
Hi, may I have assistance with deactivating license so that may use it on another site – Thank you
I’ve done everything for you. Now you can use the license for the new domain. Thank you 
Thank you!
Hello, I use the Purchase Code for one shop days ago, but now I want switch to another shop, should I delete the first shop’s kalles theme? How I can reuse the Purchase Code for another shop?
Theme License allows you to use the theme on one domain only. So please delete the theme on the current domain and give me your license. I will help you. Thank you!
Dear Support Team,
How able to limit the products title in collections page and in product lists ?
I want to set the products title for example: 30 Character then the remaining characters should be shown as three dots like : Wooden Mobile Cases…
In the product page it could be shown the entire product title .
Thank you
Hi, theme hasn’t such feature. However we can customize theme, please contact us to the4.staff@gmail.com or open a ticket at https://support.the4.co/ and give me ticket ID. Thank you!
Hello,
I tried setting up the pre-order form but the button is not showing in the product page. I followed the instruction on the documentation using the transfer feature. But for some reason, no button comes out.
And I notice that if there are variants, the order button does not show too.
Please help. Thank you!
Please help me open a ticket at https://support.the4.co/ so our team can see what did you do and assist you better. Thank you!
Hello, i did but still waiting for a reply. hope you can help. thank you!
We will prioritize your ticket
Super thank youuuu!!
Do you have an estimate of when the Shopify 2.0 update for Kalles is coming out?
We are finishing the sample data. It is expected to be released within the next few days
i have already bought the theme and there are always errors when the customer clicks on a product. I don’t see any new support to buy for more than $ 60. I think that’s really unfair and not nice!
Hi, pleade email us to the4studio.net@gmail.com? Thanks
Hi, please update your problem to email to the4.staff@gmail.com , we will take a look at your store and assist you accordingly. Thank you!
Amazing Work, Good Luck With Sale 
Hi, is it possible to change the font in the dropdown menu? and is it possible to change your Home demo screen, without having to change the entire json?
Navigation font settings option will apply to menu. If you want to change demo without change the setting_data.json file then you will have to do it manually. Thank you!
Hello, My Collection Page is not opening? It refreshed the whole time? Support is bad… who can help? E-Mail no response?
Hi, Its on different time zones but we will try to respond as soon as possible. Please help me open a ticket at https://support.the4.co/ and give me ticket ID. Thank you!
I’ve been sending several tickets to the4 support portal, and no one responds. only once have I had a response. I need help with something and I’m quite disappointed with the lack of communication.
If someone could help me on here? I am having issues where everything works on desktop, and on the back end everything is set up good for mobile, however when you open the menu on our live mobile site it is just blank. Why?
Sorry for any inconvenience may caused, I see you opened two tickets on the support system a few days ago and we replied immediately but didn’t get you reply on both tickets. Please open your ticket and check again. Thank you!
Does the builder allow to create Landing Page? Or maybe copy templates (files) and build them “semi-manually” ?
That could be possible with kalles theme version OS 2.0 and it will be soon available. Thank you!
How do I get square image swatches to appear on product page? I went through the instructions but they aren’t clear. I’m also not seeing anywhere to select that function in the settings.
Hi, you can go to Product page->Product summary->Product Form set PRODUCT SWATCH like this:
https://prnt.sc/1ybtuqdThank you!
Yes I’ve done this before and still nothing
Please help me open a ticket at https://support.the4.co/ so our team can see your store info and help you better. Thank you!
How do I get the Delivery Time feature to show on specific tags or collections?
Hi there
No option for this, you can only set different on each product via Metafields : https://prnt.sc/1ybu2xd
Thank you!
Can I pay you to customize it for me? I need the delivery time feature to show on a specific tag/collection
Yes please update your requests here: the4studio.net@gmail.com . Thank you!
Hello There I need to know something before, is it possible to make all the buttons in your theme with rounded edges? Can you do it for me after I purchase your theme? Thank you
Hi, yes that could be possible with some simple changes and we can make it for you. Thank you
Thank you for responding
You are so welcome!
Sorry my bad!! The button style rounded corners is available in theme settings
There is no need anything for you to do with code. Thank you!
Hi, I want to remove the payment icons like Amazon, apple pay, amex, from the product page, as it might confuse our customers because we are only offering cash on delivery. kindly advise.
Hi, you can go to Product summary->Trust Bagde to remove the icons. Please see screenshot for reference: https://prnt.sc/1xt9zxe
Hi, I want to remove categories list from the collection page. Kindly advise.
Hi! Do you want to remove the collection in collection list page? If right you can choose “Selected” option:
https://prnt.sc/1yf6lziThen you can add and remove collection for page here:
https://prnt.sc/1yf6qfnHope it helps
Hi, in the empty cart the “Return to Shop” button takes the customer to unlimited product page, which doesn’t look nice. I want the customer to be directed to the home page. Kindly advise.
Hi, I want to customise the customer account registration page. Can you please advise how to do it?
We offer customization services to customize Kalles by follow your requirement. Please update your requests here the4studio.net@gmail.com . Thank you!
Hello, is there any update on when this theme will have the Shopify 2.0 update? I was told originally beginning of October. Thanks
Yes there are some problems so it took more time than expected, we are trying to complete and will inform the customer accordingly.Thank you!
Thank you, also I’ve tried to change the background colour of the Cart Timer from orange but it doesn’t change, I’m able to change text colours and other things but not the background, where in theme files is this code please? Thank you.
Yes you can simply add this below custom css code into Theme settings->CUSTOM CSS,JS to change the background color of cart_countdown element:
.cart_countdown {
background: red!important;
}
Hope it helps
Perfect, worked a treat, thank you. Is is also possible to change the logo size within the header for tablet view, as with the tablet view taking the mobile style header and the desktop size logo it makes the navigation bar on tablet look over sized. Happy with the look on mobile and PC and that can be changed easily. Thanks
Add this code for tablet device please:
img.w__100.logo_mobile.dn_lg {
max-width: 200px!important;
}
Please see screenshot for reference :https://prnt.sc/1xhwmkk
It will be much better
Thank you its much better now, another question is it not possible to have collections show within search results? As since move over to this theme I’m now noticing shopify telling me customers can’t find certain things they search for mainly collections. Also when search results show, is it just by name or is it also by product tags also, thanks
Hi, this is Shopify’s limitation for the theme so the search works by default, you can search by product name or search by product type. I would recommend you to find 3rd search& filter app that meets your needs. This one is good app (https://apps.shopify.com/flash-search). Thank you!
