156 comments found.
Hi there,
Unfortunately, we are not able to open the screenshots you’ve send to us, so could you please send them once again? 
Also, I’ve check buttons on desktop and mobile device and I can not reproduce the described issue. Please check the following screenshots: https://www.screencast.com/t/kcumwTz2mUg https://www.screencast.com/t/vT5SKsBL3
We would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Elated Portfolio part of
Qode Interactive
This problem persists for dozens of iOS / Android devices, whether tablet, mobile or desktop. You can also check for example after an Apple 11 and the error will appear. I am attaching a picture taken on your demo site https://musea.qodeinteractive.com/ with the same error reproduced in you https://i.imgur.com/eV2c6fB.png
Hi there,
Thank you for noticing this, we managed to reproduce this behavior on our side and it can be fixed with a small piece of CSS code and we will add that as soon as possible.
Thanks you for your patience.
Do let us know if you have any additional questions.
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Hi,
Is the 1.4 version the most recent one. In the changelog it says that 1.4 was launched on April but on the sidebar widget says that last update was done on september.
Why don’t these two dates match?
Thanks
Hello,
Thank you for reaching us!
The latest version of the Musea theme is 1.4 (see this link).
The update from the September was for adding the GPL license (please see screenshot) and it didn’t affect theme files.
You should know that you can always turn to our support team and you are more than welcome to submit a request to our Help Center and our support team will be happy to help.
Support
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OK, thank you
Hi there,
You’re welcome!
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hello. I didn’t received the email concerning the update of september and in WP there is no indication about it. Some woocommerce need an update does the theme is ok now? Thanks
Hi there,
The latest theme update Version 1.4 was released on April 8th, 2021, there are some changes that have been changed by our marketing team which did not impose the theme files, and you will for sure be notified once the theme update is released.
Thanks.
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How do I report a bug after the support has ended?
Hi there,
Thank you for reaching us!
Please contact us through this email,include your purchase code in the email, and one of our support agents will check this and assist you further.
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Does the theme have a page template for a artwork itself? When I click on a image in the gallery, nothing happens. I need a page with detailed information about the artwork. The painter, the price, the technique.
Hello there,
Thank you for taking an interest in Musea theme.
You can use Portfolio items to display the artwork and create separate portfolio items for artwork pages. You’ll find more info about the portfolio module in this link.
Please let us know if you have further questions
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Hello, Does this theme use custom image sizes? If we upload a large image will it automatically make smaller ones for custom sizes in the theme?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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Some options in sliders like image position, size, etc, doesn´t appears in slider revolution. How can I achieve to modify the size of backgrounds pictures or position? thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hi there,
I think that 97$ is excessive. this is not an application like Divi or Elementor.
Hello,
This theme was made for select audience groups. The amount of attention we devoted to every single element, the special design approach as well as the advanced theme functionalities, set this item apart and make it more exclusive.
You can always subscribe to our newsletter to receive notifications about the latest news and discounts.
If you have further questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi, Before buying your template, I wrote you emails with the Themeforest contact form.
Thanks
Hi there,
We hope that the email was responded to and feel free to contact us if you have any additional questions.
Thanks.
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Hi! Is this theme compatible with Elementor?
Hello there,
Thank you for reaching us!
Demo content of the theme is built using the WPBakery page builder which is included as bundled plugin with the theme. Unfortunately, the theme is not compatible with Elementor.
If you have any additional questions please let us know.
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Hi, thank you! I do have another question: how can I remove the search icon from the main menu header? Thank you in advance!
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Thank you.
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hello, made few tickets for some issues, thanks
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Hello, I created a ticket last night, if you can check it
thanks
Hi there,
We do see that your ticket is assigned and you will for sure get an answer as soon as possible.
Thank you for your patince.
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thanks, all tickets got responded and fixed except this one # 123243
thanks again
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Hello, The theme is beautiful. But I have trouble installing it on Word Press. Error is ” The package could not be installed. The theme is missing the style.css stylesheet.” Please help to resolve this issue
Hello there,
Thank you for reaching us!
Please check this article – How To Install A Theme Via WordPress?. In this article it’s covered how to resolve the “The package could not be installed. The theme is missing the style.css stylesheet” notice.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Thank you very much for you response!
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hello,
how we can get custom css added in the theme?
we tried /wp-admin/customize.php but no luck.
Hello there,
Thank you for reaching us!
You can add custom css in Appearance -> Customize -> Additional CSS ( please see screenshot ).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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thanks,
do you have any email that i can send a request? already signed up to your support site but cannot submit a request somehow.
thank you
hello, do you have email to contact you?
Hi,
There were some minor interruptions which has been resolved in the meantime so please try it out to access it once again.
You can also reach us through this email, include your purchase code in the email, and our support agent will assist you further.
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thank you, email just sent
Hi,
Our support agents have been informed. They should be replying to you shortly.
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thanks,
tickets created
117125
117103
117121
117101
if someone can check would be great
hello, the ticketing is down..
Hi there,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. There were some minor interruptions which has been resolved in the meantime so please try it out to access it once again. Thank you.
Support
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hello, can you check your tickets? i sent 3 times the same email and i dont get reply, something is wrong with masonry element i need to resolve this asap
hello?
Hi there,
Once we check we do see that your request has been answered to so please continue the conversation with our support team if you need any further assistance.
Thank you for your patience.
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presale questions:
1. Is it possible to generate and archive Events without having the checkout option? Just to have events with information, nothing more.
2. is this theme compatible with WPML?
thanks
3. how are past events archived? is there any Calendar tool to display them?
Hi there,
Thank you for taking interest in Musea!
1. You can hide the Get tickets buttons for the events, so that they will only serve as a showcase. 2. Yes, our theme is compatible with WPML. 3. Regarding the past events, you can see this part of the Tickera documentation: https://tickera.com/tickera-documentation/additional-shortcodes/show-list-past-events-shortcode/
Let us know if you have any additional questions.
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Hello! I installed the latest update and now all the WP Bakery Elements by Musea are gone. Please help me to fix it. I used these elements on my whole website and I don‘t know what to do.
Update: All the Musea options are gone
Update: I‘v installed the purchased item but nothing happened. There ist still the whole Musea menue missing. Please, I need your personal help. I‘ve no clue what to do.
Hello there,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Hi, I have some pre buy questions: 1. I add separately the events and separate the exhibitions to the website? 2. Can add locations to events/exhibition?
Because I want to be visible the location (after the date) and the date as well on the homepage at the event/exhibition part.
3. Beside this the museum that I work with has 6 locations and I want to make page for every location I want to add the event/exhibition list at every page and there I want to be visible just that events/exhibitions that at that location. For example I have an “art building” and at the “art building” page I want to be visible just that events and exhibitions that will be in the “art building”. It is posible?
4. Can I customize the ticket text?
Thank you for your answer!
Hi there,
Thanks for taking an interest!
1. As you can see on our website demo we do have Events and Show presented and regular pages.
2. Could you please clarify this a bit so we can be sure what exactly you wish to achieve.
3. You will be able to categorize your events and display them on every page according to your specific location. So if you categorize your events
4. Yes, all our theme labels are translatable and this can be changed.
Do let us know if you have any additional quesitons.
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Hello there!
I’ve noticed several bugs on the header options. Whether I select any of the header types under theme options it won’t apply to the theme. The header just stays as default (on the left). The same applies to the top bar, I keep changing the background color but changes won’t apply.
Also the Top Bar Middle Column Widget, which is described on the theme document, simple doesn’t exist. It’s impossible to put info on the middle column, there’s just right column and left column.
All these bugs are very annoying as they are keeping me to design my site as I’ve planned. I’m very disappointed. I would like a real solution to these problems or my money back.
Thank you.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I’ve purchased the theme over a year ago. I’m just starting my website now, and Qode Help Center says my support has expired. So, basically, the theme is full of bugs, it won’t let me change features and I have to pay MORE to have support on this? Where can I write a formal complain?
Hi again,
if your support period expired, please send us a mail and include your purchase code and one of our agents will assist you.
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Hello, does anyone had it tested if all works with the newest Wordpress 5.7 version? Edit: Sorry, I’ve missed the previous comment regarding this topic. thank you!
Hi there,
Our theme works fine with the latest versions of WordPress. See this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-Them
Let us know if you have any additional questions.
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