254 comments found.
Good afternoon. In the settings of the Product Authors component I have selected only the authors that I want to show (inside the “Including the authors” option), but the letters relating to the authors that I do not show appear in the filter. Is it possible to remove them? Thanks.
Can you create ticket on our help desk at https://sp.g5plus.net? We need to check reason why it won’t display to fix. It will help for other customers in the future. Hope you do it. Thanks
You can visit our website using this theme and get an idea. https://www.fcr.com.tr/
Thanks
Hi, I’m searching for a way to show all authors in a page (with pagination or infinite loading). The widget Product Authors shows only a limited number of authors and the filter, even with All option, filter only the names that are displayed in that page. Thx
Hi, please go to my help desk at https://sp.g5plus.net for further support. Sometimes we need private information to check, which can’t public here. Thanks
Hello, a client has purchased yout theme and I am the developer.
My question is: when I change the main menu items, the changes don’t show up on the site. It remains the same, even though it appears altered within Appearance -> Menus.
Is it a bug in this version? Do I need to downgrade to a previous version? Thanks for listening.
Please ask your client, get purchase code then go to our help desk https://sp.g5plus.net for premium support. Thanks
Is it possible to remove comments and ratings from product pages? How can I do? Thank you very much.
Hi, you can do follow: https://iconicwp.com/blog/disable-woocommerce-product-reviews/ In case you can’t do, go to my help desk at https://sp.g5plus.net create ticket there for further support. Thanks
Thank you very much. I thought it was a theme option. Sorry for the question.
No problem, you are welcome.
Hi I’m looking but this theme. I’ve check out you guys’ demo sandbox and everything looks well down expect that the header flickers when loading the page. Why does that happen and how to fix it ? https://imgur.com/a/ARa0IY7
you should check on device like mobile and tablet, when you zoom browser => it doesn’t work as it is. Please re-check. Thanks
Do you provide the layered PSD files of the demo pages?
Unfortunately, i don’t provide it. Sorry for that. Thanks
Hello,
I would like to buy your theme. But want to know if it’s compatible with Polylang because I need to build small multilingual website. I’ve tested with your sandbox demo but there wasn’t an option to install more plugins for tests. 
Thank you! It’s very nice and simple for administration with lots of settings theme.
Thanks for your interest my theme. Yes, it have to working with Polylang. If any issue, you can create ticket on our help desk at https://sp.g5plus.net , we will check and fix it. In case i can’t fix, i will refund no questions. But don’t worry, we haven’t yet refund for these issues like that. Thanks
Great, thank you very much!
You are welcome.
Hello, I want to ask the functionality there is in the product page which the book it’s flip that can be used and to other pages except shop page?
Thanks for your questions. It use for product only. Thanks
Hi I already sent a tycket about my problem concerning my menu….I would like to change my menu, but whatever I do, even using the theme option or add a custum HTML code, it doesn’t work. I want to figure out why I can’t change my menu ? For information I paid ur support for 6 new months so I am waiting a quick answer from your team. They already got my id and password to go on Website. That’s become urgent. Thank you very much Alex.
I am stuck with the old menu…the menu I want to add is called “Pascale Baussant” and for information….Yes I updated everything.
I saw you create ticket on our help desk, please follow there. Thanks
Everything is perfect now, I figure out the problem…......Problem solve. Thank you.
Glad to hear that, any issue, please create ticket there. Thanks
Please activate your copy of WPBakery Page Builder. ? how to activate
Hi, Can’t active to live update, if you want do that, you have to buy directly from author. In our theme, about license WBBakery Page Builder, please read more here: https://g5plus.net/knowledge-base/where-do-i-find-visual-composer-license-key/ And view here to know how is Bundled Plugins included in our theme: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins Thanks
Hi, I just created a tycket. I have a major issue on my website due to your theme. Resulting a PHP error who prevent me to create another menu. This error is due to your plugin auteur-framework. I hope u can help me. Thank you very much for your help.
Thanks & wait us on help desk.
Yeah thank you…I am waiting for a solution to the problem.
Thanks
requested a demo couple times, but still no link to access the demo site
Hi, thanks for your interest my theme. What channel you want to view demo? Did you try this: http://sandbox.g5plus.net/auteur/ ? If yes, you are not receive email or other problem? Let me know to fix. Thanks
yes, i tried this URL but never received and email
Thanks for let me know, i fixed it. Please try again. Thanks once.
Hello, I want to buy your theme But I have two questions 1- Does the theme support the Arabic language? 2- Can I touch a picture of a book that rotates 360 degrees on the product page? To show the back cover of the book?
Hi, thanks for your interest my theme. 1. Unfortunately, my theme doesn’t support Arabic language. 2. My theme can’t rotates 360 degrees, but you can use feature Flip To Back to do it: https://gyazo.com/e1441dcf58f575eec650d3e4487b8da5 or use Look Inside to view short book. Any questions, feel free let me know. Thanks
1- if i use “Polylang” plugins Can I make a multilingual website that supports rtl? 2- Are these plugins?
My theme doesn’t support RTL at this time and i haven’t yet test with Polylang to ensure 100%, but i think it can work 99%. Thanks
love the theme, just one question, can I add or replace the add to cart bottom to custom buttons like Amazon, Ebay etc?
Can you take screenshot where you want to change here? and send url on my demo here, i will check and answer can or not. Ps: you can create ticket on my help desk https://sp.g5plus.net for further support. Sometimes, we need private information which can’t public here. Thanks
Does it support RTL?
Unfortunately, my theme doesn’t support RTL, sorry for that. Thanks
Hi, is this theme compatible with WordPress 5.8?
Hi, We checking and update my theme, but it have to compatible with 5.8 soon. If you buy it, any problem with 5.8, you can create ticket on my help desk https://sp.g5plus.net => high priority process. Thanks
Thanks!
You are welcome.
Hi, I am using this theme and I would like to import products with WPAllImport. However, I can not find how to import additional details and back image of the book. Can you please help? Thanks
Hi, my theme haven’t got feature to import these factors, sorry for that. By the way, you can create ticket on my help desk at https://sp.g5plus.net for further support. Thanks
I want to buy this theme, but I have some questions as below : 1- This theme can support Arabic language 2- I do not want any user to copy or take the content even this is registered user 3- Shared buttons to the social media 4- let the registered users to browse the books via PDF but without copping any content Thanks for your cooperation
Thanks for your interest my theme. 1. My theme doesn’t support Arabic language, just provide po/mo file which you can translate easy 2. You can restrict register via WordPress. 3. My theme already have share button, here: https://gyazo.com/a16333b4428429f8e5fa66fd09f3564e 4. Haven’t got this option. Have option upload book summary. Any questions, let me know. Thanks
Hello, I have a pre-sale question about the theme. In the book store demo, it looks as though all the book cover images are the same size/ratio. We have some books that are portrait and some that are landscape. Will having landscape covers make the product layout grids look off centered or staggered when they are all lined up in a row. So for example, on the demo page under ‘Best Sellers’ in the 4 column layout what would happen if there was a cover image that was portrait, one that was landscape, and two more in portrait?
Just curious about presentation, or if we would just have to drop all of our cover images into a transparent square png to make them all evenly spaced.
Thanks!
Hi, thanks for your interest my theme and questions. Unfortunately, my theme can’t process as you want. They are the same size for all images. Thanks
