116 comments found.
Not good support. I have emailed and created a ticket but cant get an answer from support. I had a simple question, what wordpress editor can i use for the template that i purchased. its not good when you cant get an answer from support, what a joke
Hello,
Sorry for the inconvenience. Due to the weekend you get a late response. But we checked and found that our team already replied to your ticket. Please check it and reply with a support ticket if you have any query.
Thanks, Mark
Is everything included that shows in the theme. Slider revolution plug-in and all other plug-ins. Is everything included to make it operate just as I see in the preview
Hello,
Yes, All demo content and slider and plugins included in theme purchase also our team already replied for your ticket please check it and reply in support ticket.
Thanks, Mark
Initially, I had a minor issue loading the shop demo but the support was brilliant. They help me straightaway after creating the support ticket. It is a beautiful theme and ticks all the boxes. I love it – even better with this fantastic support Thank you!
Thank you so much 
sebastiangal
Just installed this theme and got great support from the ThemeTechMount team. Needed a few clues about installing the demo data, and they got right back to me and fixed me up. It’s a very elegant theme, my customer is VERY happy. Now I have to get to work and put in her assets and content…
Hello,
Glad you hear you like our theme and service
Thanks, Mark
Hello guys, Can you please tell me how to activate the dark mode of the theme?
Hello,
Just go to Admin > Inoterior Settings > Layout Settings and select Dark Layout Options in Layout options as described in the screenshot. https://prnt.sc/1s1xq9h Save your changes and it will be done. Feel free to contact us via https://support.themetechmount.com/ if any query.
Thanks, Mark
Are we talking about the same theme? I have no option for dark mode. and my Layout settings page does not look the same as yours.
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with admin login details in support ticket so our team will help you on this.
Thanks, Mark
Hello ThemetechMount. We have some problems with the theme: 1. We can’t change the portfolio link from theme options. 2. Yesterday some strange blog articles appeared on our blog section and we didn’t installed any additional plugin. the website is not even registered in google – it looks like someone posted these articles (porn related articles) What is going on? Thanks!
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this.
Thanks, Mark
plz look this domain https://infinity.robertshakir.com
I installed the demo content, and activated all the plugin that the theme recommended, what is the problem, please help me
Hello,
Sorry for the inconvenience. Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with admin login details in support ticket so our team will help you on this.
Thanks, Mark
I have already opened a ticket, thank you for a quick reply
Hello,
Our team already replied to it. Please check it and reply in support ticket if you have any query.
Thanks, Mark
okay thanks
Hey there! installed your theme on the server and ran into a number of problems. 1.when installing demo content on elegant theme, error 400 appears 2.the awesome font is not installed 3.It is impossible to change the header style to transparent
Hello,
Sorry for the inconvenience. Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with admin login details in support ticket so our team will help you on this.
Thanks, Mark
how to hide back to top button ?
Hello,
There is no direct option available to hide it but we provide you custom css code below just copy it and paste it in Admin > Inoterior Options > Custom Code > CSS Codebox. Save your changes and it will be done.
#totop{display: none !important;}
You can also contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this.
Thanks, Mark
Hi Ive just installed and activated the theme and all plugins on a brand new installation of WordPress. I want to import the demo content, however, when I go to the Theme Option page it doesn’t look right and the page just keeps on scrolling. Ive opened a ticket with back end access so you could see and fix the problem. THank you
Hello,
Sorry for the inconvenience. We received your support ticket and our team has already replied for it so please check it and reply in support ticket if any query.
Thanks, Mark
does this theme allow for a payment portal? I want my clients to be able to pay for my services from my website. I know there are ecommerce capability with this theme but idk if it is the same as having a payment portal
Hello,
Thanks for taking interest in our theme. We are not managing any payment portal in our theme. So sorry there is no option available for display payable services.
Thanks, Mark
Hello, your demo Preview is erroring (SSL) – are you aware of this?
https://themetechmount.com/wordpress/inoterior/ https://preview.themeforest.net/item/inoterior-interior-design-wordpress-theme/full_screen_preview/32583618?_ga=2.99771294.1009140292.1628125525-1474505179.1612845765Hello,
We updated SSL on our server and now the demo is working perfectly. Please check it and feel free to contact us via our official support system at https://support.themetechmount.com/ if any query.
Thanks, Mark
Hi there – I know this does not come with a centered logo options for larger logos – but let me know if its possible in your opinion (if I hire a developer etc) – cheers! J
Hello,
Thanks for taking interest in our theme. Yes, it is possible to display the center logo with our theme. Please contact us via our official support system at https://support.themetechmount.com/ so our team will show you a demo on this.
Thanks, Mark
May I ask when the shop layouts will be ready, please? I need it for one of my projects. I love the theme, I would buy it right now but not without the shop.
Hello,
Shop layouts will be ready in the next 2,3 days. We will inform you as the layout is ready.
Thanks, Mark
Hello,
We added shoppage demo in our theme. Please check it and feel free to contact us via our official support system at https://support.themetechmount.com/ if any query.
Thanks, Mark
Hey guys, I am trying to get support for the theme,. but when I make a ticket and enter my purchase code it says the api is down? I need to know how to fix the home page boxes to overlap the header slider the the demo…see here: https://cuhacidev2.wpengine.com/
Hello,
Sorry for the inconvenience. If you are getting issues with product tickets then please use I have a general inquiry ticket while creating a new ticket otherwise send us your query directly on our support@themetechmount.com email. So our team will help you on this. Also send us your site admin login credentials in support ticket.
Thanks, Mark
Sorry still having problems with entering the purchase code into the support system, will nto allow me to make an account when entering int he purchase code. “
Error – 401 – api-down
Missing or malformed API token: You need to provide an API token to access the API. The token must be a 32 character long alphanumeric string. See https://build.envato.com/api/#token"
Hello,
If you are getting issue with product ticket than use I have a general enquiry. while create a new ticket as described in screenshot below. https://prnt.sc/1g03h88Thanks, Mark
The Inoterior Options in the backend is not working fine the way it should work.
Hello,
Sorry for the inconvenience. I think you install SSL in your site after theme installation. So Theme Options CSS & Js didn’t get loaded in your site. But you can easily solve this on your site. Just go to Admin > Setting > General setting and set ‘https’ instead of ‘http’ as described in the attached screenshot. https://prnt.sc/1ay9ead
If still not solved please contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this.
Thanks, Mark
Is it same https://sharewordpress.net/product/inoterior-architecturer-wordpress-for-interior-designer Will I get same?
Hello,
We are selling theme only on the Envato platform only. So we recommend you to purchase this theme from here. We are not about that website how they can sell this theme there but we will look for that.
Thanks, Themetechmount Team
Hello,
Your theme is really good.
Two things / suggestions,
1) It would be nice to have more service icons
2) At the page https://themetechmount.com/wordpress/inoterior/header-style-02/ under the “Completed Projects” there is a sliced image into four vertical pieces that changes when you mouse hover. The widths of the sliced vertical images are not the same, but they depend on the text size.
Regards
Hello,
1) Yes, We are ready to add your custom icons please contact us via our official support system at https://support.themetechmount.com/
2) No, you need to upload some larger size for this. We recommended you to use 1920*726 size images for this section.
Please contact us via our official support system at https://support.themetechmount.com/ so our team wil lhelp you on your any query with detailed screenshots.
Thanks, Mark
Hi,
I imported the demo. Why it asks to choose between Default, Classic, Elegant? I imported elegant and all 3 home pages have been imported.
Thank you
Hello,
Yes, with one click demo data you get all pages which you see in our demo site. You can set any page as your homepage from Admin > Settings > Reading settings. If you have any query then feel free to contact us via our official support system at https://support.themetechmount.com/ so our team will help you on your any query.
Thanks, Mark
Thank you
Glad to hear it helps
Hello,
I cannot find where is the import data. If I go to Tools -> Import, is asking me to upload a file. But there is no a data file in the download package.
There is in plugins a plugin named “ThemetechMount Inoterior Demo Content Setup”, but it hasn’t any settings button to get me to importer.
I followed the steps as in the documentation. It asked me to install the importer, so I did. In the ducumantation is written: “Just click on the Demo Content Setup button and read the instructions:”. But where is this one? There is nothing in the “Inoterior Options”.
Thank you
Hi,
Please ignore my question, I found it in the “Inoterior Options”
Regards
Hello,
Glad to hear you found a solution for it. If any query then feel free to contact us via our official support system at https://support.themetechmount.com/
Thanks, Mark
I purchased this theme today and the slides of the revolution slider are missing. I tried to create a ticket but its not accepting my purchase code. Please help!
Hello,
Sorry for the inconvenience. If you are getting issue with product ticket than we recommend you to try a general inquiry ticket. So when you create a ticket than select i have a general inquiry. otherwise send us your query on our support@themetechmount.com email so our team will help you on this.
Thanks,Mark
