39376 comments found.
I constantly get the following error message when accessing the backend of my website. I don’t understand why I have to pay for support when this looks like an error from avada theme.
Warning: unlink(/usr/www/users/—-/wp-content/uploads/fusion-builder-avada-pages/data.zip): No such file or directory in /usr/www/users/—-/wp-content/themes/Avada/includes/avada-functions.php on line 880 Warning: fopen(/usr/www/users/—-/wp-content/uploads/fusion-builder-avada-pages/data.zip): failed to open stream: No such file or directory in /usr/www/users/—-/wp-content/themes/Avada/includes/avada-functions.php on line 881 Warning: Cannot modify header information – headers already sent by (output started at /usr/www/users/—-/wp-content/themes/Avada/includes/avada-functions.php:880) in /usr/www/users/ecatjihfue/wp-includes/functions.php on line 6712 Warning: Cannot modify header information – headers already sent by (output started at /usr/www/users/—-/wp-content/themes/Avada/includes/avada-functions.php:880) in /usr/www/users/—-/wp-admin/includes/misc.php on line 1310 Warning: Cannot modify header information – headers already sent by (output started at /usr/www/users/—-/wp-content/themes/Avada/includes/avada-functions.php:880) in /usr/www/users/—-/wp-admin/admin-header.php on line 9
I am not tech savvy but this looks like an avada theme issue as the file does not exist. Must I reload avada. I am using avada 7.5 and wordpress 5.8.1. Could this be a database issue?
Hello @Steven66
There should be no such error while trying to use Avada, can you please try to reset your Avada Cache from Avada > Global Options > Performance Tab, if however the issue persists please send us an email via the contact form here => http://bit.ly/2NJoU51
Our team will get back to you as soon as possible.
Thanks
-Ammar
HI. I have bought avada and was using on website which I deleted, now it wont let me register with another website saying I have used it too many times. I have no active website with this theme. I have sent you an email, can you please sort this issue for me. Thanks
Hi,
If you don’t hear back from us on Monday, please reach us via the form on this page: http://bit.ly/2NJoU51 and we can assist further.
Thank you. – Abbas
Hi,
We have purchased the theme last May and the support just expired last week and we have not used the support once, was trying to submit a ticket but says support already expired. Would like to check on how can we get license for staging website
Hi,
For that please reach us via the form on this page and we can guide further: http://bit.ly/2NJoU51
Thank you. – Abbas
This template promises to be marvelous but please clear me the following: 1. Are the resources available or they are just links to add ones own? 2. Can I get demo content for all the pre-built sites? 3. Can I deactivate any block or part of the site I do not need immediately? E,g ‘Trusted by the world’s ….companies’ section in About us’ page? Thanks
Hi,
What resources are you referring to?
You can import and use any of our pre-built sites or even import parts of specific demos using the individual demo page imports or with our new Studio feature.
You can also remove/modify any section on any import page/demo.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
I mean the resources like calculators as in https://avada.theme-fusion.com/accountant/resources/. Are they available to me for use on the website or they are just there for me to link with my own? Will they be there after purchase for my site users? Also when you say wordpress hosting, is it different from installing wordpress theme on a hosting account or just using wordpress theme? I really need this theme so please respond quickly.
Hello @Abanye
I am afraid those calculators are not an option in our theme, those are there for showcase purposes to match the demo niche.
Regarding the WordPress hosting, no, it is not different from any other hosting that has WordPress setup on it 
Thanks
-Ammar
Are there suggestions or services that can provide me with those resources that i can link the site to?
Hello @Abanye
You can get in touch with our customisation partners to know about this further and see if they can provide you with any information on this => https://theme-fusion.com/theme-customization/
Thanks
-Ammar
Hi,
How can i change the follwoing info on the top of the Hosting theme demo page / site?
Call Us Today! 1.800.555.6789|support@your-domain.com
I have searched every site but no luck.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
How do i change the footer copyright ? i have been searching for hours now but could not find it, i have a avada hosting theme and i don’t see it under global footer.
IMPORTANT NOTE: The options on this tab are not available because a global Footer override is currently used. To edit your global layout please visit this page.
Hi,
Please edit the footer content section for that under WP dashboard -> Avada -> Layouts page.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
With Avada, can I create a platform like eventbrite?
Where can people create events, and sell tickets within my platform?
With the possibility of QR Code by email, QR Code checkout and several other things, through plugins?
Is there any website or platform that used Avada for this?
Hi,
We do support WooCommerce and Events Calendar plugins that let you sell products/services/tickets etc. But for offering a way for people to sell tickets/products, you’d need to use a multivendor Addon for WooCommerce / events calendar for that. I’d recommend asking their support about the full feature set regarding that.
We do have several prebuilt sites for WooCommerce / Events Cal but do not have a multi vendor demo/prebuilt-site like that.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hello recently, we’re having trouble updating Avada on the subdomains
We use the subdomain as showcase of Avada demos and fit within guidelines of themeforest.
I have sent the couple of emails to support@theme-fusion.com but unfortunately still no response.
Can you please help?
Hi there
I have just double-checked and there is not an email that I can see that was sent from your email address or associated with your username. Please make sure you contact us vias this form > https://theme-fusion.com/contact-us/ – and we will gladly help
Thank you, MB
Hello,
1 // Woocommerce is included in this prebuilt site : https://avada.theme-fusion.com/fitness/?
2 // The “Request a Quote for WooCommerce” module compatible with your theme and woocommerce?
Hi
1) Yes, Woocommerce is part of the given demo
2) I am afraid we have not tested this plugin. Please do try reaching to the plugin author to check if they do have any information on the same. However we do support all official Woocommerce plugins/addons
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
WHat Prebuilt Websites use revolution slider and woocommerce ?
Hi,
If you click the demos button on our site here you’ll be able to filter the pre-built sites based on categories like ‘shop’ or plugins like ‘Slider Revolution’ to see which demos fall into that category.
Thank you. – Abbas
How many sites can I use it on after purchase.
Hi
A single purchase code can be used only on a single site. You can find more details on licensing here
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Where I can change the logo near the Menu?
Hi,
Under Avada’s Global Options > Logo or in your custom header under Avada > Layouts page.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
hello it is possible to send a conditional email.
Example, if the user selects option A, it will be sent to an email.
if the user selects option B, it will be sent to another email
Hello @sopoteagencia
Yes, this is a possibility using the placeholders in our Avada Form builder, if you need assistance with this setup please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks, Shaminder
duplicate
slider revolution showing blank on my website with all the plugin are up to date and avada is up to date. how can i fix this?
some reason it show up on preview the slider images but on the live website shows nothing but a blank white area.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi there I purchased this Avada theme a while back now its not even listed in my themeforest account anymore? I see there are 3 licenses listed but not for this website https://www.mathesonfab.co.nz/ There should be 4. Can you help me please? I must have missed the grace period.?
Hello @eDesignHawkesBay
All of the purchased licenses can be found in your ThemeForest account, if you want to check and download them please follow the instructions here => https://bit.ly/3pZ7nv9
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here to Get Avada Support
Thanks
-Ammar
Is there a way to use “Live Edit” on a tablet. I am not able to scroll down.
Hi
It will be difficult to use any editor on a tablet/mobile. We do recommend using this in desktop/laptop mode. If you are having issues then please try to use the backend editor. Our live editor does allow the option to emulate tablet/mobile mode (even when using the desktop mode)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’m getting this error message on my dashboard ” This purchase code has been locked, as it was used in a manner that violates our license terms. Please contact ThemeFusion to resolve.”
Could you please resolve that now?
Thank you
Hello @firistan
We will need to check your purchase code against the domains in this case, please send us an email from the page here => http://bit.ly/2NJoU51 with your purchase code so we can assist you further.
Thanks
-Ammar
Hi there,
I have sent the message.
Kindly check your message inbox.
Thank you
Hi,
Thanks for sending in the message. We’ll get back to you shortly.
Thank you. – Abbas
Guys, everything is broken with 7.5.0 and after purchasing more than 5 licences with more than 6 months of support left, on your website says my support is expired. Please advise ASAP.
Hi there
You can log into your support account, navigate to the “Purchase Code” tab and deregister the sub-domains/domains there.
If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Thank you, MB
Hello. I have been using The Events Calendar tickets with your theme for several years, and recent updates have broken the layouts and functionality for event tickets on pages (tickets on the event post type still work, this is only applicable to tickets on pages). I believe this issue is related to the block editor, which does not work well with your theme. Do you have any recommendations on how to fix this? I have an event in progress and am currently unable to sell tickets due to this problem. See this issue here: https://handmademusicschool.com/old-time-music-get-together/registration-tickets/
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here
For the issue there, please see that you’re on Avada 7.5 and have the latest patch applies.
If you see issues still or have any further questions, as this is not a support platform, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you. – Abbas
Hello, I need to figure out how to get the theme’s default padding and background color for the the widget area. i did something that removed the formatting. The footer I am referring to is “https://avada.theme-fusion.com/sports/”. I cant get the footer back to the 3 column sandwich Grey, White, Grey like is use to be. Can you please paste the footer custom HTML so I can reformat it the way it comes from the template. Thanks!
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
