73 comments found.
Can we download and use the exact demo for our site? Thanks
Hello,
Thank you for the interest to our item. Yes of course. Our developer can provide sample data (database).
Best regards
Do you have an elementor builder we can use? I’m having a hard time with the current builder.
Hello,
Unfortunately not. We are working on such update right now. We are using WPBakery page builder.
Best regards
Just need license stopped for deifiedrecordings.com the site isn’t up anymore as we changed our studio name.
email sent
replied
Hi, please respond to my ticket. It’s quite urgent. I deleted the old website files before freeing the license and now I’m unable to activate after re-installation. Thanks
Hello,
Thank you for your purchase. As far as i see you are in touich with our deveoper. Was your issue resolved?
Best regards
Hello,
Any update since August 2021? WPBakery 6.9.0? Last WP update compatibility?
Thank you
Hello,
Our theme is fully compatible with the latest actual WP version. WPBakery is also actual.
Best regards
It does not respond completly to my question 
I’m ok with the fact everything works well but I would like to know if you can make the necessary to upgrade the WPBakery to its last version just to be sure everything is updated and based on the good security assets? That is something you did before, but since the 6.6.0 version, there’s no update anymore from your part. There are in 6.9.0 version level nowadays. It’s embarrassing.
Thanks
updated
You’re the best, as always
Thanks
thank you
My license key isn’t working and I can not get your support team to respond. I submitted a support ticket via your support portal and now the support portal is deactivated and no longer working so I can’t even check the status of the ticket I submitted.
Every time I place my license key inside the license code area in WP it does not recognize the license key. I’ve copied the key exactly how it’s written and get nothing.
Hello,
Thank you for your purchase. I rechecked our support system – https://softali.ticksy.com/ it is ok. May be there was some temporarily problem with the server.
What is the link to your ticket?
Best regards
Hello This is a Pre- Purchase Question
Is the theme updated with the lastest in terms of Wordpress 5.8x and PHP 8
When is the next update expected
I want to purchase but my question is does the theme demo import come with all the text write up and the images like I see it now in the demo or am I going to just receive grey boxes for the images and junk as text
Is there and specials or discounts available on the price for 2022
Please advise as soon as possible as I have also seen the Recond theme with later updates but would prefer to use your one
Anyway I must just add that the theme looks great !
Regards
Hello,
Thank you for the interest to our theme. Yes of course, our theme is fully compatible with the latest actual WordPress version and PHP. Next update will be related to planned plugin update for Visual Composer.
Referring your second question about demo import – you will get everything that you see on our demo.
Referring discounts – may be next sale will be on June 2022.
Best regards
Thank you for your reply !
thank you
When if at all do you plan on updating WPBakery Page Builder? Do we need to purchase and upgrade directly? Theme stays on 6.0.5 where the latest is 6.8.0
Hello,
We usually update WPBakery by ourselves.
Best regards
Do you mean the end user does or softali?
softali
I would like to ask what is the latest wordpress version that supports your theme? It is also compatible with wpml plugin?
Hello,
Thank you for the interest to our theme. Our theme is compatible with the latest actual WP version. Unfortunately, we haven’t tested the theme with wpml plugin. We’ve tested it with the plugin Polylang – https://voicer.softali.net/wordpress/voicer/docs/#translation
Best regards
Hi, I just updated the theme, and all kinds of things are going wrong.
1 – My menus got switched 2 – The Slider on home page now does not work correctly, it spends only 1/2 second on each slide. 3 – Editing slider (on Text tab), when switching to Text tab, nothing shows up in edit box. I have to go out of Text module and go back in for text to show up.
Please help. ( DaveGarnerVoices.com/voice-talent)
Hello, Dave.
Please, submit your request in our support system – https://www.softali.ticksy.com Our developer will be glad to answer your questions.
As far as I see your support period was already expired. Please, renew it (https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support) if you want to get support from our side.
Best regards
Have just discovered why some forms or links don’t work properly. There is no documentation on using what I just found in the html. A js plugin called Magnific Popoup. Where in the theme documentation is this found for clarification?
Also, there is no documentation on the classes or IDs used for Voicer backend editor. Where in the documentation can classes be found?
Hello,
Thank you for your purchase.
Please, submit your request in our support system – https://www.softali.ticksy.com Our developer will be glad to answer your questions.
As far as I see your support period was already expired. Please, renew it (https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support) if you want to get support from our side.
Best regards
Your technical writers excluded the fact that it uses a 3rd party library to achieve the pop-up functionality, for example in the templates. Having weeded through the code, I’ll just study the Magnetic Popup docs and all other undisclosed 3rd party critical information not provided. Maybe consider updating your docs to include this information or direct link customers to it instead of charging more for expired support after it was discovered.
ok, thank you for your advice
No matter what I do I cannot find the Booking form location. Is it Contact Form 7? Where on earth is it?
please, renew your support license https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support if you want to get support from our side.
Best regards
What is the current version of the Voicer Theme updated on 19 August 2021?
Hello.
1.4.1
Nice theme but its speed is not good in google page speed & GT mertrix. Please check and let me know.
any update?
Hello,
Thank you for your purchase. Your website speed may depend on many factors: your specific content, 3rd party plugins that are installed with our theme and may cause some compatibility issues, errors that we done during customization on your side. Each case should be investigated.
Please, submit your request in our support system – softali.ticksy.com Our developer will check your issue.
Best regards
Is WordPress 5.7.2 supported?
Hello,
Thank you for your purchase. Yes, of course.
Best regards
Revolution Slider plugin disappeared crippling my website. What happened?
Hello,
Please, submit your request in our support system – softali.ticksy.com
Our developer will be glad to answer your questions. But as far as I see your support period was already expired. Please, renew it.
Best regards
support multivendor wcfm ?
Hello,
We didn’t test our theme with this plugin.
Best rgeards
We have built our site on a DEV server and moved the site to the live server, but now the activation key doesn’t move over. The live site says the theme needs to be activated. I tried removing the purchase key from the DEV site and then seeing if that worked, nope. I went to your forum to see if you could reset the key, but when I try and create an account with my purchase code it tells me the code is invalid. Please let me know how we can get this resolved.
Hello, how can i feature posts on the homepage as displayed in the demo because according to what i see after installing the demo i realised that the content under latest News are not posts but just blocks created using the builder
Hello,
Thank you for your purchase. Please, submit your request in our support system – softali.ticksy.com Our developer will be glad to answer your questions.
Best regards
I purchased and installed the theme, but the song does not come out http://gl-uniquemusic.com/
Hello,
Thank you for your purchase. Please, submiot your request in our support system – softali.ticksy.com Our developer will be glad to answer your questions.
Best regards
when i try to install the template on a local server i get that the link is no longer available.
Hello,
Thank you for your purchase. Please, submit your request in our support system – softali.ticksy.com Our developer will be glad to answer your questions.
Best regards
