485 comments found.
Remove 5.9.x from the compatible software version on the right side of the Themeforest page if the latest WordPress version isn’t supported. I only upgraded because of this.
Hi,
We have released the new version of the theme with the fixes for the Logo displaying issue. Please update the theme on your website.
regards
Theme has a logo issue but stylemix doesnt fix it. it has been 20 days but no fix. 3 days ago i opened a ticket but no answers.. Technical support of company is bad.
Hi,
Please try to temporarily downgrade the WordPress version on your website. The update with the fix will be released soon.
Moreover, our support team replied to your ticket.
regards
slider revolution now not working properly not re-zing to full screen correctly. i have have wp 5.9 to fix the logo issue your currently having and i have the updated slider revolution
Hi,
The theme has no control over the Slider Revolution functionality. Please make sure that you stretched the row where the slider is included on the page.
regards
Any news with logo problem ?
Hi,
You will be notified by email once we release the new version. The new version is in the testing stage.
regards
When will we get the new theme update? I need to fix the logo issue fixed.
Hi,
We are working on the new version at this moment. Once everything is ready, we will release the update.
regards
The logo disappeared from header. https://venturefoodtrucks.com/ WHY?
Hi,
Please try to downgrade your WordPress version. The problem will be fixed in our future updates.
We are working on this issue at this moment.
regards
My logo suddenly disappeared from the header. It shows in customize as my logo but it’s not showing on the site. WHY?
Hi,
Please try to downgrade your WordPress version. The problem will be fixed in our future updates.
We are working on this issue at this moment.
regards
When I try to change the logo of the website from custom page it’s not getting reflected on my website www.lexgloballogistics.com. If you inspect you can find the URL of the logo. Please resolve this issue
Hi,
Please try to downgrade your WordPress version. The problem will be fixed in our future updates.
We are working on this issue at this moment.
regards
Wordpress was updated automatically and now the logo is not displayed on the site, do you plan to release an update of the theme
Hi,
Please try to downgrade your WordPress version. The problem will be fixed in our future updates.
regards
Logos on your theme stopped working completely, mobile and desktop, will you be releasing new version to address the issue?
Hi,
Please try to downgrade your WordPress version. The problem will be fixed in our future updates.
regards
Yes, I’m having the same issue. The logo is not displaying at all. Please help
Hi,
Please submit a ticket on our support website and our technical experts will troubleshoot the problem on your website.
regards
Logo stopped showing on the header of the theme. Tried everything out but still having this issue. Any suggestions?
Hi,
That kind of unexpected issue may appear when you updated plugins or their settings on the website. So please check your last actions before the logo stopped displaying.
regards
I figured it out. But the issue for me is the latest WordPress version. Had to roll back to an older version.
We will check the issue on our side and include the necessary changes in future versions of the theme.
regards
Hello, work with Wordpress 5.9?
Hi,
Sure, the theme works with WordPress 5.9. Let me know if you have additional questions.
regards
do you have a screenshot of the backend builder?
Hi,
The theme comes with the WPBakery Page Builder plugin. Here you can read more about that plugin – https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
Cheers
The icons on my site do not display, I do not know is what is going on, please can someone help with this issue? After importing the demo the icons have not been displayed.
hello? please can someone help?
Why your customer support so poor?
Hi,
Almost all your requests were answered. Our agents are working on your website and reply to the rest of your requests.
Please note, the full resolution time depends on the nature of the issue.
Cheers
Moreover, the problem with the icons occurred due to the incorrect SSL settings on your website. Our support agent has already replied to your ticket and provided instructions. Please do not duplicate your tickets.
Cheers
I have bought your theme installed and imported the demo but it comes with a host of problems, my footer is broken, there are missing icons, contact and sign-up forms do not work (they show an error when you fill them and try to submit ). Some texts are not displayed as it shows in the demo so please i need someone on my site as soon as possible to fix all these hosts of issues.
Hi,
Our support team will check your website and reply back to all your tickets ASAP. Regarding the demo forms, you’ll need to set up them before using them. Ready settings can not be included since the forms require personal data.
Cheers
How will they reach out to me? No one has gotten to me yet.
Almost all your requests were answered. Our agents are working on your website and reply to the rest of your requests.
Please note, the full resolution time depends on the nature of the issue.
Cheers
Hello, please can someone reply me, an email will be nice?
If you have additional questions, please contact our support team using the Support button (below).
Cheers
I installed your the theme but the footer is broken, please I need help.
Our support agent is working on your request and will reply to your ticket ASAP.
Cheers
I have an issue importing my theme data, they are asking me for a “Token” and I do not know what is talkless of having it so I really need some help.
Hi,
Please follow the instructions in this manual – https://docs.stylemixthemes.com/transcargo-theme-documentation/getting-started/activate-the-theme-and-import-the-demo-content
Cheers
Video player not show, https://vinasc.vn/
Hi,
The video player is properly working on your website – http://joxi.ru/J2bzVPpTg1QBZ2. Have you fixed the problem?
Cheers
hi Does this theme provide backend for customers that they can login see their shipment detail & checking shipping tracking status?
Hi,
The theme doesn’t contain shipping and tracking systems by default. You’ll need to integrate your custom systems separately.
Cheers
