123 comments found.
hi there, before I buy, can the white background parts be changed to black?
Hello,
Thank you for your interest in our theme!
Absolutely! The template offers a user-friendly and intuitive Color Scheme Editor. Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors – http://autoparts.themerex.net/doc/#customizer_settings_color_scheme
Regards.
Figured out the issue with broken display ,I had to deactivate LiteSpeed Cache plugin.
Hello,
We cannot guarantee full theme compatibility with the third-party plugin since we have not tested it with the template. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
website theme isn’t displaying properly when not logged in as a admin.
Hello,
Thank you for contacting us!
Looks like you have managed to solve the issue. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi there, I launched my new website using your excellent theme a couple of weeks ago, however Google have crawled the site and flagged some mobile usability issues which is a surprise as I thought your responsive css worked really well.
The key areas are:
- Text too small to read - Clickable elements too close together - Content wider than screen
Please can you advise how to resolve this? Thanks
Hello,
Thank you for getting in touch with us!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
I uploaded a new logo today and it is VERY small in the header. I looked through the options but cannot find a place where I can specify the header logo size?? My support has run out, but I only have this one problem. Can you help me? Thank you!
Hello,
Thank you for contacting us!
You may add this CSS rule to Customize > Additional CSS:
.sc_layouts_row_type_narrow .sc_layouts_item .sc_layouts_logo img, .sc_layouts_row.sc_layouts_row_fixed_on .sc_layouts_item .sc_layouts_logo img { max-height: 40px !important; }
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, I have a problem with my theme the homepage don’t appear on version mobile i don’t know why and also on deskop when I am logged in with a user account
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
I have send it on support if U can respond now it’s can be good thank U
TICKET #55036
Hello,
Thank you for providing the requested information in the support ticket! Our Support Operator is working on it. Please expect a reply shortly.
Regards.
Hello, I bought your theme Autoparts. And I had a problem when installing the theme. I wanted to install your home page 4 but I couldn’t install it. Can you please help me
Hello,
Thank you for choosing our theme!
Please use this guide to install the theme – http://autoparts.themerex.net/doc/#getting_started_theme_installation
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Thank you for your reply. I have managed to install the theme but I still can’t choose the home page of my choice (home page 4) thank you for helping me
You are always welcome! Thank you for specifying!
To set Home 4 as a homepage for the website navigate to Settings > Reading. Please check the screenshot – https://tinyurl.com/yjt25vum
Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/.
Regards.
Hei,
after update to latest theme version i got this error:
Uncaught Error: Syntax error, unrecognized expression: function(a) { return this.filter(function(i) {return a.indexOf(i) < 0;}); }:not(.prepared)
at HTMLDocument.trx_addons_ready_actions (trx_addons.front.js:680)
Error is present even I don’t use menu cache because using wpml.
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at the issue. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Thanks! Already raised ticket.
Thank you for submitting the ticket! Please expect a reply shortly.
Regards.
Why your theme is taking too much time to load?
Hello,
We appreciate your interest in our theme!
We have not optimized our demo site speed to show all the possible features our theme offers – so there’s a lot of content.
Website loading time depends on many factors like your server response time, image optimization, caching etc.Please provide your website url in the support ticket at https://themerex.net/support/ – our tech support team will point you to steps on improving website performance.
Regards.
.sc_layouts_row_type_narrow .sc_layouts_logo img { max-height: 16px; } this doesn’t work to resize my logo it still stays the same small size. please, help thanks!
Hello,
Thank you for contacting us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
I have updated to the new version of the theme released a few days ago, but since doing so, the page numbers in the shop have gone, so I can’t move to the next page of products when viewing categories etc.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
http://autoparts.themerex.net/home-4/
Select Make > Select Model – doesn’t work?
I pick Audi it throws Escalade at me…
Hello,
Thank you for your interest in our theme!
Please note that this is just the demo version of WooCommerce Products Filter. You can easily add the right category for each product in order to see the proper results.
Regards.
Support
Themerex Portfolio
Website
Hi,
I’m trying to import demo but the option doesn’t show. Please help.
Hello,
Thank you for contacting us!
For Demo data import please use this guide: http://autoparts.themerex.net/doc/#getting_started_demo_content
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Support
Themerex Portfolio
Website
hi sir i want this theme . can i make catalog mode , because i don;t want online sale
Hello,
We appreciate your interest in our theme!
To have catalog mode implemented you need to use additional plugins, for example, a free plugin WP Catalog Inquiry https://wordpress.org/plugins/woocommerce-catalog-enquiry/ Please note that it is a third-party plugin. But there should be no issues using it.
Regards.
Support
Themerex Portfolio
Website
I have a pre sale question. i looked at the theme and we like it but i wanted to know if the options like “Make, Year, Model” can be removed or made to show as a text not a select option..
The reason is we are using to sell heavy machinery like excavators and customers won’t be required to select model, year or make on a product
15hrs no response
Hello,
Thank you for your interest in our theme!
My apologies for the delay! The Standard response time is 24 hours.
You can easily delete this section with the help of WPBakery Page Builder. Please review the screenshot – https://prnt.sc/w30sk9
Regards.
Support
Themerex Portfolio
Website
Hello Support,
one question please. At my blog main page there is empty <title>, it shows only the website name, and i have no description on the blog main page. How can i add a title which is the page name and the description i have added with Yoast?
Many thanks Benny
Hello,
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Thanks and sorry, the site is in maintenance and official published in some weeks.
I tested it with the settings at the WP Backend. If i choose Settings > Reading > Staty Post page > My Blogpage name … I see at the frontend the normal excerpt blog site with correct <title>. But then i can´t switch to the blog style at the backend.
If i don´t set a blogpage name i can switch on my blogpage backend to any blog style i want but without the correct <title>...
Do you have choosen a special post page at Settings > Reading … for your demo at http://autoparts.themerex.net/blog-chess-6-columns/ or is there an empty entry?
I noticed that you haven choosen a individual category for your chess style? Is it correct, that i can´t choose the excerpt page in chess styling?
BR Benny
I think the problem is “Blog archive”. I need to choose the blog archive site at WP to have <title> and <description>. But then i can´t have fullscreen option if i manage the page with your Customizer > Blog archive. Or can you tell me to have fullwidth with Chess 2/4-column without sidebar?
I would love to help you, but the Themeforest comments section is meant only for presale and general questions. For this reason, our support assistance is provided via support tickets only. Please create a support ticket at https://themerex.net/support/ , and our support team will gladly assist and guide you.
Regards.
Hi Support, i have installed your great theme.
I have one small problem, i can´t find the WP Bakery Button at pages and posts, although i have activated it at the Role Manager.
A the backend at the pages and posts i see only the WP code not the WP designer view.
At the frontend WP Bakery is working well.
What can i do?
Many thanks Benny
Hello,
Thank you for contacting us!
Essential Gid plugin should be updated to solve the issue with the editor. Please use Themerex Updater plugin attached to the ticket at https://support.themerex.net/ticket/25027
Regards.
Many thanks it will work!
You are welcome!
Hi, I installed the theme, I want to import demo, documentation says “Navigate to Appearance > Install Demo Data:” I go to Appearance, there’s nowhere ” Install Demo Data” Also I submitted the Purchase code and still asks for it
Hello,
Thank you for getting in touch with us!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Ok sent website details there, thanks
Hello,
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/23625
Regards.
Hi,
1. Downloaded & installed wordpress on my web hosting
2. Logged in into the wp-admin
3. Purchased and download the theme from Envato.com
4. Installed on wordpress
5. In wordpress I now see notification saying “Please activate your copy of the theme in order to get access to plugins, demo content, support and updates”
6. I enter all information like in my Envato account, including the Purchase code that I downloaded as a TXT file, at the same location where I downloaded the theme ZIP file.
7. I click SUBMIT on wordpress to activate, but it returns an error saying: “Your purchase code is invalid! Theme is not activated!”
8. There are no white-spaces nor special characters in my copy-paste of the purchase code
Please advise ASAP, as my client is waiting.
Thanks
I contacted Envato support and tried again, and now the activation worked!
Hello,
Has this theme been tested on WooCommerce 4.4.1 and/or WordPress 5.5?
Thank you.
Update.
Great work on the theme.
Everything is installed and I have not encountered any errors on WooCommerce 4.4.1 and WordPress 5.5 thus far. So far so good!
Hello,
Thank you for your interest in our theme and we are glad to hear you liked it.
Please do not hesitate to contact our support team at https://themerex.net/support/ if any issues arise. They are always happy to help!
Best Regards,
