So I’ve tried installing the template and load the demo data for the ‘Personal – Albert Walkers’ demo, but the site is not looking anything like it. The menu looks the same, but the front page is almost empty. The rest of the site is also not looking anything alike.

I’ve followed the instructions exactly as mentioned. Is this a bug or did I do something wrong?

I’ve sent an email two days ago, but am still waiting for a reply.

I have just been notified that a new update is available for download for this theme. How do I update the theme without losing my customizations?

Hi! I am trying to position my Logo in the center of each page, included with the other menu items… I have tried several things but nothing worked. I cannot see an option for changing the Logo position in the Customize section either. Please advise.

Update: I have figured out how to move the Arlo logo into the center but when I try to replace it with my own logo, it goes back to the left.

Hi, how can I change the original name of theme “Arlo” to something customized? I have tried various ways but I am faced with lots of problems… Please advise

I am very dissatisfied with this theme and the lack of support. We’ve had several exchanges over e-mail, the latest one being a request for a refund. I am still waiting for a reply.

Hello, I sent you a message yesterday I downloaded the theme again, and installed the theme again but the porfolio images are stil not showed. Is it normal? This the is it supposed to be empty of images? Thank you in advance

Hi, I have purchased this theme a long time ago and I am only installing it now. I was trying to install “the interactive 2” and is all blank I can’t find any of the portfolio. Do this theme comes with the porfolio ? Thank you in advance

Hi frenify I purchased this theme for the portfolio design, but it’s not useful at all, since I can’t edit existing portfolio items nor duplicate them without breaking the design.

I have previously reached out to your e-mail support who said it was “fixed”. It is not however, and I am not getting a response.

I’d like to request a refund.

Hi I have sent numerous emails in regards to a blog meta question and no replies for about a month or so. I sent a message today on the same email tread, can you let me know how we fix this pressing problem. Thanks

Can’t use the theme , when I activate the Arlo core plugin, I have an error message showing that there is an issue with my website

Hey. So I purchased this theme thinking that the ease of use for building the site would carry over into the portfolio item aspect. turns out there’s no builder for that. Am I missing something?

When I go into a portfolio item, the interface looks very wonky. And when I copy and paste and existing one for testing…it doesn’t turn out looking the same. Also, anything new I create doesn’t show up (and, yes, a category is applied).

Documentation doesn’t cover this aspect.

Is it possible to translate The website in another language or I have to do it manually?

The svg logo won’t show on mobile. please look into it.

Hi, I can’t upload my logo in svg format. I can upload it to files but it won’t show on the website at all.

Hey there,

I’m still expecting a reply for the email I sent you guys.

Hello, I have emailed today please let us know of a fix. Cheers

hello, the elementor free version is enough or you need the paid version

hi!

Is it possible to change the header in the mobile version? The style, layout or font?? To have it in the center?

If not: Is it possible to disable the header in the mobile and i make my own one?

Best regards

My logo doesnt appear ? Do you have an idea why? Thank you

Hello there, hope all is well. Can you please let us know and other purchasers any answers, fixes? Cheers