96 comments found.
Is there a way to remove the target=_blank setting for links? In general added links open in a new window and I see no way to remove the open window target.
any answer?
Helloe Peter,
Could you provie a page that has these links?
hi Thanks for your fantastic theme Issues / Multiple H1 tags I have multiple h1 tags on all my pages I have 2 H1, and both are the same. And those are set for all my pages. I can’t change those
Hi,
Having multiple H1 tags is not an issue anymore, I know it was, a few years ago, but according to Google, it’s not anymore. You can have multiple H1 tags without any negative effect on SEO. The reason for having multiple H1 tags is that the logo is wrapped in an H1 tag, so if your page doesn’t have a heading, you at least have one H1 tag.
Hello,
A pre-sale question, is this a wordpress website?
Yes, this is a WordPress theme.
Let me know if you have any other questions.
Thank you!
You’re welcome!
I have purchased your theme however i have a number of challenges. I cannot edit with Elementor as it says the kit was deleted and must recreate the kit. Secondly my logo does not appear when I insert it under customise. Any reasons why?
Hi,
Regarding the Elementor message, check out this Elementor’s documentation .. https://elementor.com/help/how-to-fix-default-kit-missing-error/
Regarding the logo, what kind of image do you use for the logo? Is it an SVG?
Thank you for response. The logo is a PNG and not SVG.
OK, then just make sure if you’re using the light skin, set your logo under “Dark Logo Image”, and vice versa.
The best thing is to create a dark and light version of your logo, and set them both, so if you switch skin color for individual pages, it will work anyway.
Don’t forget to check out the theme documentation, and if you have any questions don’t hesitate to ask.
Thanks!
You’re welcome!
Hi Ahmed,
I’m considering this, but wondering if this theme has an option for opening up the images in the grid/masonry section in a lightbox rather than linking to a page. I noticed the images from the respective projects do open up this way.
Is this a feature that’s present here? Thanks
Hi Ludnid,
Yes you can set the portfolio items to open image in a lightbox.
Hello, having some trouble locating the linked text options. Whenever I assign a link to some text it turns grey color, I’d like it to be clean white. Thanks so much!
Hi, could you provide a link to a page so I can take a close look?
Hi there, I’m trying to change Footer Text from ‘Contact Us’ to ‘Contact Me’. Would you kindly explain how to do this?
Hello,
I cannot edit the footer, where the social media links are. And I can’t change them in the menu also.
Thanks
Hi,
The socia media links are just navigation menus, you can access and edit them by going to your WP admin then (Appearance > Menus), then select the social menu to edit it as you do with any other WP menu.
Let me know if you need further help.
When you click on the work image can it open in a light box or instead of the big image It shows a Vidoe or Audio?
Hi, thanks for reaching out!
- Yes, the work image can be set to open in a lightbox, you can test this in this page … https://premitheme.com/rouben/light/portfolio-grid-3-col/
- The next update will have 2 new features (1) The work image (thumbnail) can be a video. (2) When you click the image it can open a video in a lightbox. These 2 features are already finished and will be available in the next theme update that is a lmost done.
Let me know if you have any other questions.
Best regards, Ahmed
Hi Ahmed,
Do you know when you will have that update? My work is mostly all video no photos.
Hopefully before the next weekend, we have no christmas off days.
[PRE SALE] Hi, I would like to ask if your theme is compatible with the 5.8 version of wordpress, then I would like to ask if it is compatible with revolution slider, thanks
Hi, Yes the theme is compatible with WP 5.8. I didn’t test Revolution Slider but I cant see any reason it will not work. Anyway, if any issues rais we can fix it as we regularly update the theme.
Let me know if you have anyquestions.
hi I wrote to you in the support but two days have passed and no one has answered me from your assistance, then I should send you the screenshots of the things to be corrected or other info, can you provide me an email from you to attach screenshots of the things I need? Thank you Best Reguards
Hi, I have replied to your email.
hello dear, i want to add logo with inscription. how to change logo size in the theme
Hi, do you mean you need to make it bigger than the available space?
yes, bigger in size of width and height
Could you provide a link to the website with the mentioned logo, so I can test on it?
Hey there! Lovely theme. I just have one question about the social media icons in the footer area. Where can I hide them? I’ve checked everything but I can’t find it anywhere.
OK! I found it in the footer-content.php. Now it’s gone.
You mean the link sin the footer? It’s a WP menu and it’s better to remove it from the WP admin, go to (Appearance > Menus) and remove it from the footer menu location
The way you did it will be overwritten with every theme update.
Hi I am commenting for the second time as I have not received a response. How do I add content to the portfolio, I’m using the hero front page template
Hi Jay,
Please accept my apologies for being late.
I suppose you have installed & activated the “Rouebn Core” plugin, when you do, you should have “Portfolio” item appears in the admin left navigation, there you can add, edit or delete portfolio items as you do with posts or pages…
After you add some portfolio items, they will appeare in the portfolio carousel that you have added to the hero page.
Just let me know if you have any other questions.
Best regards, Ahmed
Hi, before I buy questions: - Do you have RTL demo? - Can I switch the order of product image and short description on mobile? - Can I disable the preloader? - Can I make any page full width? - Can I change products image ratio to square? - Are all pages layouts created by elementor? - Which section in a product page can be edited by elementor?
Thx!
Hi, thanks for your purchase!
Let answer your questions:
1. I don’t have an RTL demo, but the theme is RTL ready.
2. Yes you can switch the order on mobile, go to Appearance > Customize > Theme Settings > Shop…
3. Yes you can disable the preloader, go to Appearance > Customize > Theme Settings > General > Page Preloading Animation…
4. Several elements and page templates are full-width by default, but if you want more full-width things, supposing that you’re using Elementor page editor, you can make anything full-width.
5. Yes you can change the product’s image ratio to square, go to Appearance > Customize > Theme Settings > Shop…
6. Most of them are created using Elementor, the rest use either the WP block editor or the theme’s page templates.
7. If the product page is built using Elementor, then you can edit any section of it in Elementor but the header, title layout, and footer. these sections can be edited via the normal edit screen on the right sidebar…
Let me know if you have other questions.
Best regards, Ahmed
In settings,The tab of “template settings” is disabled and there is no other parts to define this template in; While in the previous updates there were no such problems.
Hi,
Are you running the latest theme and core plugin version?
If so, can you try to change the page template to any other template > save the page > then set the the templae back to your preference > save the page > reload the page and see if the template settings appeared?
This have added a fix for this issue in a previous update, so I need your feedback to make sure if it’s realy fixed or not.
We are using the latest theme As per the solution, we tried what you suggested but it didn’t fix our problem and it still exists. Therefore you are requested to help us solve this problem.
Could you give me an admin access via Email to check the issue closely?
Site access information was emailed to you
Hi,
I have checked your website, and I found that you’re using an old version of the “Rouben Core” plugin, yo must make sure that you’re running a version of the plugin that matches the theme version, if the theme is 1.4, the the core plugin must be 1.4 … so everytime you update the theme, go to “Appearance > Install Plugins” and update the core plugin …
There’s a notification in the admin pages to remind you anyway.
Now I checked the “Template Settings” panel and it looks fine. Let me know if you have any other questions.
im using the hero page as my landing page and i added the carousel block in elementor, how do i add photos to it?
I have replied to your newer comment. Sorry for the late response.
We have a problem with the website preview on mobile/tablet. Regarding the Mobile version, home page of the website isn’t responsive completely and the main cover doesn’t show all the pictures on it while in the demo version of it this problem doesn’t exist.
Now you are requested to help us solve this problem.
Hi,
I have replied to your last 2 emails (Jul 12 and Jul 18), I felt like you didn’t receive my replies for some reason, please check your spam folder.
Anyway, here’s my reply again…
I sent you a screenshot of how they may get smaller on tablet & mobile…
If this is OK with you, kindly do the following: 1. Renew your item support. 2. Remove any edits that are already made to achieve this result. 3. Send me temporary admin login information (privately by email).
I will add some custom CSS under “Appearance > Customize > Additional CSS”.
Best Regards, Ahmed
any idea of how to speed up the loading time, am using the dark theme and the website is slow somehow
Use a caching plugin, I personally use W3 Total Cache, but get familliar with it first as it has many settings, I can give you a settings import file to use it, they’re the same settings I use on the demo sites.
i have new problem – when i want create or edit page. i dont have template setting in template setting section write this : The selected page template has no settings. i cant use page template options – for example i canot change the big titel in hero page
What’s your current theme version? I have added a fix for this issue in a previous update, so I need your feedback to know if the fix is effective or not.
Waiting for your reply.
Hi Premitheme, love your work. 
This is a support question but thought it might be useful for pre-sale as well so asking here – if I’ve installed the version without the WooCommerce store and built my site, but then decide I want to add woo afterwards, is there any way to do that without reinstalling and starting from scratch again?
Thanks!
Hi, thanks so much!
WooCommerce is a plugin and you can install and start using it at any point, just install it, and start adding your products and adjust your shop page …etc and it will work without any problem.
The only difference, is that you will not have the dummy products that the theme demo adds when you install it, not a big deal since you will add your own products anyway.
Let me know if you have any other questions.
Best regards, Ahmed
Hey Ahmed, just a quick question for update v1.4 – could you give us a changelog so we know what the updates involve? Thank you
Sorry, doing this today check the theme page (scroll all the way down) on ThemeForest later for it.
