3846 comments found.
hello, i try to add my license number but i receive this error message: Unknown Error, please contact adminiatrator
How i can solve it?
We will help checking on it. Can we continue in the ticket? https://goodlayers.ticksy.com//ticket/2933414/
Can admins upload bank receipts by themselves?
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
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Hello,
I wish to sell same tours B2C and B2B from same website with login restricted to B2B customers. Does this theme provide the option to offer a different price for the B2B customers?
Unfortunately, we don’t have that option in this theme. :/
Thanks for your interest by the way
Hi team! Do you know if WP Affiliate plugin will be able to track payments with your booking plugin?
Unfortunately, that won’t work :/
Hi, can tours be auto approved without payment, for example if payments is not being collected on the site?
Hi,
You need to customize the action in: wp-content/plugins/tourmaster/include/order.php.
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hi, thanks for the info. If i renew the support could you help me do it ?
Hi,
Unfortunately, it is customization. We don’t provide customization, so your request is beyond our support policy. Please hire a freelancer to do it for you.
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Yacht theme. On you phone (IOS) open any yacht, click Gallery. Slide photos down. Issue – back screen sliding with photos
Hi,
I will check it with our developer, thank you so much for your reported.
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Sorry, seems like the old lightbox has had the issues. We switch to the new one already, please check again.
Thanks for the quick reply. One more question : what plugins I need if i want to have just inquire sending functionality? (I don’t need a booking or payment functionality)
any paid plugins?
Hi,
You can disable the booking form and keep the enquiry form only.
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I bought a theme but can’t write in support. I specify the code that came but throws out an error – https://prnt.sc/21a41vh. How can i write in support?
Hi,
I guess you selected the tour master plugin not travel tour theme, could you try to check it again? Screenshot: https://photos.app.goo.gl/ycXPyvBJeKhTC5bu8 .
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hello
Hi, How can we help you?
hello.
how can i create one fishing-tour and set different tour times and prices.
half day trip – 4 hours for 80 euros. (shared)
half day trip – for 500 euro. (private)
full day 8 hours 800 euros. (private)
thanks.
Hi,
First of all, thank you for your interest .
You can create different package for each type with different prices.
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Hello Team, Kindly Check the link and please add these two options in your Tour Master Plugin, if you add both options this will be great…
https://prnt.sc/20xzg0eHi,
Unfortunately, at this moment, we don’t have a plan to add more fields for it. If there’re more request, we will consider it later.
Thank you for your suggestion!
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Hello Team, Kindly add Razorpay & Instamojo Payment Gateway in your theme…
Hi,
Thank you for your suggestion, have a nice day!
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dear team – my website i am paid member of Travel Tour theme – but issue is 4 year ago i buy this theme paid version and my developer is no more with me
if i edit any tour option – edit button not working
Please refresh the page to try again. If the problem still persists, please contact administrator for this.
this error come
i need support if paid option i will pay
please confirm
Hi,
You just need to purchase new license and update the latest version with your website, it will be back to how it would.
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Hi, is there any way to disable login page, so people can book witout registration, i dont find how to do it Thx Maria
Hi,
You can disable the membership in: Tourmaster > General > User/Template.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Hello, it seems that you template is in conflict with WooCommerce product variations. I ve met a conflict test and the problem is solved only if i set another template. Can you help me with that please? You can test here https://www.voyages-interieurs.com/produit/acompte-la-devotion-en-inde-une-seule-soif-de-multiples-voies-inde/
Hi,
I’ve replied to your ticket, please check it.
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Hi,
When the tour date is not available there is a notice below. Can we change this text?
“Sorry, the tour is now off for booking on the date/time you selected. Please select another date.
Thank you.”
Nevremind, I edited include/tour-util.php and all good.
Hi,
Thank you so much for your update.
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Hi, I need a booking form with variable price, is it possible to implement more fields in the form or they are fixed?
For example, the client choose a city to start and city to end, number of adults, number of childrens, date and hour, if he needs to return, if he have a discount coupon, and with this informations he have a price.
Thank You.
Hi,
Unfortunately, the form is fixed, if you need more fields, you need to customize it to achieve what you want and it’s beyond our support scope, sorry about it.
Support Policy: https://themeforest.net/page/item_support_policy#whats-not-included-item-support .
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Hi, I purchased this long ago and wondering how do I get the latest files for tourmaster without updating?
Hi,
Please download the new theme then open the theme folder and go to: /traveltour/admin/tgmpa/plugins to get the tourmaster plugin.
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Hi, I just found a major issue with the theme’s integrated Stripe payment gateway. It doesn’t have webhook endpoint configured in the tourmaster. Thus, it causes stripe webhook delivery issues all the time. So, for everyone using stripe payment, do check your account and setting. thanks
Hi,
I will inform our developer and get back to you soon, so sorry about the inconvenience.
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Thanks. Stripe payment is very important to this theme. No WooCommerce means this theme needs less plugins as result it would run faster. But if it doesn’t have a good payment gateway, I reckon many people would turn to other themes. So, hope this to be updated very soon.
Can you tell me where i can find all shortcake that can i add on email admin? Is it possible to add the number of people who have booked in the email? I would view order detail.
Shortcake = shortcode… excuse me for not perfect English
Hi,
Unfortunately, we don’t have a shortcodes to add the number of people who have booked in the email.
Thank you for your interest by the way .
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thanks, for your reply. Is it possible send invoice that arrive to customer also on admin e-mail address? Can you tell me in which file i can add another e-mail address?
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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Hello, I want to combine several pages and elements from different demos. Is it possible to download multiple demos without the new download affecting any of the changes I have done already?
For example I have built several pages using the Yacht demo, I would like to have a shop page like in the Travel Tour 2 demo. Can I download the second demo without it affecting any pages I have already done?
Thank you.
You can do that but I don’t recommend you to do because when you import new demos, it will override all your admin panel setting such as colors, fonts. So you may to set them up again.
If you want to import just the pages, you can actually import it from ‘Prebuilt Pages’ in the page builder directly.
