23207 comments found.
Hi, I was purchase a theme for a domain name. The domain is tidy.com.bd but now i want to use this theme my another domain because of tidy.com.bd domain is no more. please help me to change the domain name.
Hello, @miduldesigner,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I could not use opencart version, I bought it, but you uninstalled opencart version. our money wasted. What will happen if you deprecate this version now? I want to buy but I’m hesitant. otherwise my money wasted.
Hello, @ykilicaslan,
The Porto WordPress will not be deprecated and you will get the lifetime free update of the theme as well.
Regards, P-THEMES.
so how do i use the deleted opencart version? I paid for it. but i can’t download. can you send the files
Hello, @ykilicaslan,
I am sorry but this is Porto WordPress forum, please contact on particular CMS forum to get help on that.
Regards, P-THEMES.
ok but you removed that theme. where do i write
Hello, @ykilicaslan,
You have to write Envato for it.
Regards, P-THEMES.
I bought opencart version before. I didn’t download. and do not download size. will buy it now! what do you know about this stuff? we have given away money now. we could not use
Hello, @ykilicaslan,
Sorry to say that but if you want the refund, you should have contact to Envato for it.
Regards, P-THEMES.
Facing Error on Visual Composer when updating to Porto 6.2.2 and Visual Composer 40.0. Error: Uncaught Error: Call to undefined function VisualComposer\Helpers\get_plugin_updates() in /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/visualcomposer/visualcomposer/Helpers/Wp.php:68 Stack trace: #0 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/visualcomposer/visualcomposer/Helpers/Wp.php(79): VisualComposer\Helpers\Wp->getUpdateVersionFromWordpressOrg() #1 /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads/visualcomposer-assets/addons/pluginVersionCheck/pluginVersionCheck/SettingsController.php(44): VisualComposer\Helpers\Wp->isUpdateNeeded() #2 [internal function]: pluginVersionCheck\pluginVersionCheck\SettingsController->pluginVersionWarning() #3 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/visualcomposer/visualcomposer/Framework/Container.php(63): ReflectionMethod->invokeArgs() #4 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/visualcomposer/visualcomposer/Helpers/Traits/WpFiltersActions.php(46): VisualComposer\Framework\Container->call()
Hello, @airbaggy,
Please take the complete backup of your site and then please deactivate all the third party plugins on your site, and then follow the instructions written in this article the update the theme on your site: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data- and after that please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code and then you have to go to Appearance >> Install Plugins and update the plugins from there one by one, I am sure it will solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/06/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello , I want the search form pop up in mobile to be 100% , i am applying the css but it is not working :
@media (max-width: 575px) #header .searchform.searchform-cats input { width: 118px;—trying to change this to 194 padding-right: 10px; } or if there is any other way , please let me know !!
Let me know plz , how it can be done !!
Hello, @manishchahal,
Can you please share the screenshot of the search form that how it is and how you want? so that I’ll check and help you out accordingly.
Regards, P-THEMES.
Hello, @manishchahal,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media (max-width: 575px){
#header .searchform.searchform-cats input {
width: 150px !important;
}
}
And change the value in the given code as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired ffrom 27/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
After theme update the frontpage hides image carousel. I know there was a comment on this topic before but it still isn’t solved. When will new theme release appear?
Hello, @thewes1979,
I have just checked your site now and it is working perfectly fine for me, the slider images are showing and working fine, please see this screenshot: https://postimg.cc/7CNJNXnv it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/08/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, correct. I immediately restored my site to previous backup. I will do the updates again so you can check. To be honest it bothers me a bit that you do theme update, my site doesn’t show the configured images anymore and I have to pay for support. Is this fair?
Let you know when all has been updated to last versions. All works fine, but after theme update not anymore.
Hello, @thewes1979,
Ok sure, if that issue will appear again, please let me know at that time, I’ll check it for you.
Regards, P-THEMES.
Hi Support, thanks for your support already. I’ve done the updates again. Please check the site so you can see the issue. cache reset has been done, if you refresh the page the images appear and immediately disappear. IE shows the images as only browser!! Please let me know.
Hello, @thewes1979,
This is because of the minification of the Visual Composer CSS files, you have to edit your home page and copy and paste the below-given CSS code to the Home Page Custom CSS option and it will solve your issue.
.vc_images_carousel .vc_carousel-inner .vc_carousel-slideline .vc_carousel-slideline-inner>.vc_item {
visibility: visible !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/08/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
This solution is not completely correct. Images are back but all stacked under each other. No carousel anymore. Could you review your solution?
Hello, @thewes1979,
Then we have to debug your site, and for that you have to contact us via our support system with your site WP Admin Login details but after extending your support extension, and also you have take the complete back up of your site and provide us the permission to debug your site as well which includes deactivating all the third party plugins and on site customization as well.
Regards, P-THEMES.
Dev tools shows a crazy amount of css being loaded from the theme which is not being used on page. What is the best way to tackle this bloated situation. https://prnt.sc/20stp6k
Hello, @furnituresuppliesuk,
You can use Porto Speed Optimization Wizard and minify the CSS and JS and optimize images and content as well, and if after that you still wants to remove the unused CSS then you have edit those files and remove by yourself.
Regards, P-THEMES.
Hello, thank you for replying. I already ran Speed Optimization Wizard prior to making contact, I hear you say manually remove CSS from those files, wont it reinsert or create the unwanted CSS again when CSS is regenerated? If so how can I permanently remove the none used CSS that the theme is generating? If the CSS was over a number of separate CSS files I could prevent them from loading but all CSS is compiled into a single file. Can we force the theme to output numerous CSS files instead, is this an option?
Hello, @furnituresuppliesuk,
No, Sorry to say that but this is not possible and requires extra Customization which is not included in the theme support policy.
Regards, P-THEMES.
share links need to be added to category pages too – I tried editing functions.php to add short code but couldn’t get it working – can you help? This is what I tried so far: // trying to add short code for Porto Theme share links to categories function post_share_links() { //$share_links = porto_header_socials(); // didn’t work //$share_links = ‘share links go here’; //$share_links = include ‘share.php’; // almost worked – got wrong image on category return $share_links; } add_shortcode(‘add_share_links’, ‘post_share_links’);
Hello, @Robert_ITman,
Sorry to say that but this is not possible using theme options and requires extra Customization which is not covered in the theme support policy, so if you want our paid customization services, you can contact our customization team as well or hire any developer.
Regards, P-THEMES.
latest update does not use blocks as before and our website is now garbage – if you fix this we will pay to renew support
Hello, @Robert_ITman,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/ we have changed the position/place of the Blocks in 6.0 version of our theme.
Regards, P-THEMES.
How do I request assistance? I enter my license code and it says: Purchase code already used. thanks
Hello, @insight,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello, I have a problem on my site, my server is constantly overloaded (even when there are literally several traffic jumps to the site), all due to the fact that there is a constant request of this type: “my.site/product-category/namecategory/images /ajax-loader@2x.gif ”. I know what the animation looks like ajax-loader@2x.gif and I know that the location address looks like this “porto/images/ajax-loader@2x.gif”, but for some reason some requests still go to the wrong address, there there is no file and, as a result, it heavily loads the site (server processor) for no reason. Tell me, maybe you know what is the reason for this? Maybe it’s some kind of bug inside the theme that the request is going to the wrong address?
Hello, @max_z1,
Please follow the below listed debugging processes one by one, hope this will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.Regards, P-THEMES.
Porto Hi!! When 50% sale?))))
Hello, @fgter,
First of all, thanks for showing your interest in Porto WordPress 
We are sorry but we do not have any discount for now, you have to purchase it on its regular price.
Regards, P-THEMES.
I am interested in your theme but will you give any discount for this like Black Friday or Christmas ?
Hello, @backpackflyers,
First of all, thanks for showing your interest in Porto WordPress
We are sorry but we do not have any discount for now, you have to purchase it on its regular price.
Regards, P-THEMES.
I’m having problems getting the ask a question, upload a video and upload a photo tabs to work on the discussion tab on a product page when using the Product Review Pro plugin
Hello, @chrism2013,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and if possible help you out.
Regards, P-THEMES.
I want to display/show products(NOT selling online), should I use the Porto theme built-in portfolio feature or use the woocommerce plugin? which one has the best advantages? thanks
Hello, @jefferyzheng,
You can go with Portfolio and also with WooCommerce as well, our theme provides Catalog functionality as well with which you can turn ON/OFF the Add to cart button as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Would the woocommerce plugin takes more server resources? will use the theme-built-in portfolio feature more lighter?
Hello, @jefferyzheng,
Yes, the Portfolio feature is more lighter then WooCommerce.
Regards, P-THEMES.
you do not join the cyber week sales?
Hello, @jefferyzheng,
Sorry, but we do not have any sale for now… 
Regards, P-THEMES.
Hi, how can I do to make the sub menus open up to the category and not every time it opens it opens from above? You can check it here in the blue button “categorie”
https://rc.comcart.itHello, @comunicasrls,
Sorry to say that but this is not possible, This requires Customization.
Regards, P-THEMES.
Hi, in woo commerce single product page when the product type is variable and choose the variation the image of the variation change but the zoom still take the first product image can you please help me thanks in advance .
Hello, @samann_h_mikhael,
That might be the cache issue nothing else, Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, is there an option to create something like this, in your theme? https://prnt.sc/20m6f73 (so adding content after the add to cart button)
Hello, @remonhendriksen,
You have to use Custom Product Layout Builder and create your own layout as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-layout-using-porto-template-builder-and-with-wp-bakery-page-builder/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/10/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello Porto People, I am facing annoying issue. I have set my own slug name through Theme Options for post type member to “seller”. But after the theme update all existing links to members (sellers) stopped to work even I saved settings in Theme Options section. And that is a serious content and SEO problem because seller’s sites have essentially ceased to exist. But after I delete Slug name (set it to default value “member”) then set it back to “seller” and resave, everything works perfect. Does anyone else have such a problem? Thank you very much for your answers and advices.
Hello, @yanito7,
This is not a big deal and not an issue, actually when you change the slug name of the custom post type then after that you have to save changes from Wp-Dashboard >> Settings >> Permalinks and then it will work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/08/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How can I install the demo content, when working in a local development area, where is no existing FTP service.
define(‘FS_METHOD’,’direct’); in wp-config.php
