670 comments found.
Hi, I am facing a licensing issue with the purchase. I bought this theme and worked on a dummy server offered by siteground with address kevine17.sg-host.com.
I activated my license on that server. Later today, I changed the domain to the official one which is kaikouraqualitysuites.co.nz
However, I was not able to activate it because the license was already activated with the dummy domain kevine17.sg-host.com.
The real problem is, I can’t get back the dummy domain kevine17.sg-host.com to deactivate it from the backend.
How can I activate my purchase code on kaikouraqualitysuites.co.nz instead of kevine17.sg-host.com
Thanks.
Hello,
I have reset your license, and you can now activate it on your new installation.
Best Regards,
Jomin
Greeting, I updated my theme two days ago, but eagle-booking has not been working. I don’t know if I am having this issue alone.
Hello,
please follow your support ticket, the comments section is used only for pre-sale questions only.
Best Regards,
Jomin
OK, Thanks
Hi, congratulation fot this theme. I have some presale questions. I need to know if I can set: 1) price according to the number of people and according to the season 2) the minimum and maximum number of occupants 3) restrictions for minimum and maximum number of nights according to the season 4) seasons as valid every year (for example from 01 to 06 January)
Thanks a lot and best regards
Hello,
first of all, thank you for your interest in our theme & glad to hear that you like it.
1. You can set the price per guest and set seasonal pricing but there is no option to adjust the price per guest based on the season.
2. Yes you can set minimum and maximum guests per room.
3. The minimum and maximum guest options can’t be adjusted based on the season.
4. At this stage seasonal period is not repeatable but this is something that we want to add in the future.
Let me know if you have any further questions.
Best Regards,
Jomin
In point 3 do you mean nights or guests?
Hello,
You can set Maximum Guest Per Room.
You can also set Minumun and Maximum Booking Nights.
Regards,
Redi
I can set Minumun and Maximum Booking Nights but I can’t modify them for specific seasons: did I get it right? 
Hello,
Yes that’s right.
Regards, Redi
Hello,, please how do I change the message that appears after someone finished booking?
And how can I redirect customers to a different page after booking?
I also want to as if it will be possible to add number of rooms during “Check availability” so that group of persons can book more than one room at once
I sent this message 2 days ago through the support tickect but got no reply.
Our response time is up to 2 business days so please be patient.
We’ve replied to your support ticket.
Best Regards,
Eagle Themes
OK, Thank you
Hii, After checking so many themes my search stopped at zante theme. This theme has all features for a perfect hotel booking system. But, there is one lack that it doesn’t have no. of rooms option during booking or in search. Looking for this feature so if it can be incorporated into the theme soon it would be of great help.
Hello,
thank you for your interest in our theme.
Booking multiple quantities of the same room is not possible at this stage however this is a feature that we are looking to develop in the future.
Best Regards,
Eagle Themes
Best regards.
Hello,
thank you for your interest in our theme.
Our header does not support a centered logo at this stage.
Best Regards,
Jomin
Pre-sale question. How integration with booking.com is working? I have some stuff there. I would like to syns calendar so to avoid double bookings. Can it be done and can you explain it?
Hello,
We are grateful for your interest in our theme.
Using Eagle Booking you can link your Booking.com accommodation via the Booking.com Link section that redirects your client booking selections to your Booking.com checkout.
Unfotunately calendar synchronization is a feature we do not support in our theme yet.
Regards, Redi
Hi Eagle Themes, I am verymuch impressed in your theme Hotel Zante. I am ready to purchase your theme. before that i need some support regarding your payment gateway support in theme.
Hello,
first of all, thank you for your interest in our theme.
The supported payment gateways are:
PayPal, Stripe, 2Checkout, PayU (India), Paystack and Razorpay
The suggested payment gateway for India is Razorpay
If you have any further questions please open a presale ticket using the support tab and we will be happy to help you.
Best Regards,
Jomin
Thank you for your reply, Is it possible to get a presale demo of backend
Hello,
This is technically not doable.
Regards, Redi
Hello, please is it possible to use regonal payment gateway here in Rwanda (East Africa) like DPO or Flutterwave
Paystack works only in Nigeria, Ghana and South Africa.
Please if possible, help those of us in East & Central Africa. The most popular payment gateways here are; DPO (Direct Pay Online) and Flutterwave. Including any of the two in your THEME in your future updates will greatly help us here and will as well make your theme popular here.
Without them one can’t operate an online booking business in Rwanda as it is required by law to link our booking site to a local bank account here. Thank you
Hello and a Happy New Year,
As we saw you opened a ticket via the support tab having the same request as here, the answer is in the support ticket.
Regards, Redi
Ok, thank you. My questions in the support ticket were NOT ALL answered/attended to. Please I need a way out of my current issue. Thank you
How we can change domain fro license? becuase first domain it’s local, current dev domain, and then we move production?
Thanks
Hello,
As we saw you opened a ticket for your questions so your answer is there.
Regards,
Redi
It’s fine, but I am afraid I haven’t aswer in your titcket system, because I am created ticket befor (two days ago), and nothing 
Please give me feed back
Hi,
According to our support system, your first ticket was submitted 2 hours ago, however, we have answered you there, so the conversation can continue using the support tickets.
Regards,
Redi
Hello, if i use this theme does it have a feature for people to reserve my hotel facilities. eg Conference rooms
Hello,
Facilities such as conference rooms can be included in the booking of a room as an additional service (paid).
We do not have a feature in case the client wishes to book only the conference room as it is not in our vision of the theme.
Regards, Redi
Hello friend, I like this theme. I wanna ask few questions.
1. Our hotel has 3 branches and we want to have each branch of the hotel website on a subdomain. That’s it will look this:
ourhotel.com/branch-a
ourhotel.com/branch-b
ourhotel.com/branch-c
Hope the theme can be used like this?
2.From the demo, there’s no way a group of people can book many rooms at once. Is it possible for someone to select 2 or more rooms during booking? And if it’s not available right now, can you add that?
3. Also, when creating room, is it possible to add the number of rooms for each room categories. Eg, we have 5 number of Luxury rooms, 4 number Of deluxe rooms etc. Is it possible such that when one Luxury room is booked another person will be able to know that 4 Luxury rooms are available for booking?
Thanks
Hello,
first of all, thank you for your interest in our theme.
1. Having a separate subdomain for each branch is not possible.
However, what you are describing is possible as you can see in our demo.
demo.zantetheme.com/branch/zante-greece/ demo.zantetheme.com/branch/zante-italy/ demo.zantetheme.com/branch/zante-uk/
So you can have the below URL structure.
ourhotel.com/branch/a ourhotel.com/branch/b ourhotel.com/branch/c
2. No we don’t have such an option and we don’t have any plan to implement it any time soon as booking multiple rooms at the same time requires something like a “cart”. This is against our vision about how the booking process and the user experience should be.
3. Yes this is possible, each room has a quantity option. The room will be available until all quantities get booked.
Let me know if you have any further questions.
Best Regards,
Jomin
Thanks for your response but considering the question 2. it doesn’t necessarily require cart system but having the ability to select more than one room of the same room.
For instance, I want to book 2 standard rooms, I don’t need to hold one in a cart in order to add another room since I am booking the same standard room. It is just an option in the booking form to select the room quantity of same room. One should be able to book up to 2 or more of the same room. I hope you it get.
Thanks once again and I look forward to that.
Hello,
To start with we appreciate your optimistic request.
Any request from our clients is seriously considered by the development team.
Multiple booking of the same room is on our to-do list but at this point is not our priority.
Regards, Redi
Does it support multiple selection of rooms
Hello,
Unfortunately, booking multiple rooms at the same time is not possible.
Regards,
Redi
Hello, Is it possible to integrate this theme with booking.com or other similar websites?
Can customer make payment via using their credit card? VISA/MasterCard
Hello,
Integration is possible but I want to specify here that integration with booking.com will only link our search forms with booking.com.
Synchronization between our built-in booking system and booking.com’s booking system is not available.
Regards,
Redi
Hello, do you have any plans for adding viva wallet as payment method?
Hello,
Viva Wallet payment gateway is in our plans but not our priority at the moment.
Regards,
Redi
Thanks for the answer, I look forward for the future!
Hey, was checking out your demo and thinking about buying and noticed this bug in the user dashboard after creating some random account and reservation on it, it’s displaying same values for 3 different columns and it’s showing date for “guests” columns, I don’t think it’s correct? https://i.imgur.com/WEiZzpo.png
Hello,
To start with, we want to thank you for informing us about that bug, we have detected it and it will be fixed by the next update.
Regards,
Redi
Thank you, this theme looks really promising but I always look everything through so I know what I am buying. I noticed that specific branch pages have some issues with responsivity too. Image is cropped and thin.
I am also interested in how reservation form works with WPML integration. If someone sends the reservation I could see that the one who sent it received email confirmation. Will admins receive them too? And are those 2 different email templates translated separately (1 for admin, 1 for customer), so when I translate the email in french for customer, form details in admin mail will stay in english for example?
Hello,
We are aware of the responsivity issue and it will be fixed by the next update.
As for the reservation, our Booking Plugin is compatible with WPML, and you can have multilingual rooms
Confirmation E-mails are sent to both the client and the admin. I would like to specify here that the language that the confirmation email will display depends on the language the client/admin chose on the front-end/back-end.
For further questions please open a presale ticket using the support tab and we would gladly help you through.
Regards,
Redi
not able to load the theme on server… was originally tried on local server
Hello,
Please for further details navigate to your open ticket on the support panel as we have responded there.
Regards, Redi
Sir the file has been opened I was opening another file
Hello good afternoon, before buying the template I need to see how the admin works, I am interested in knowing how the prices are configured by season if it is similar to booking (group of rooms or categories) or is individual for each room. Is it possible to have access to the admin demo ???
Hello,
Unfortunately, we can not provide access to the admin dashboard. As for the sessional prices, our Booking Plugin includes exceptions that can be assigned in one or more rooms to override the normal room price.
Regards, Redi
Correct the Changelog on your site. To make it clear what the update is from 11/23/21
Hello,
there was no update on the theme on 11/23/21. The mentioned update was about the Cyber Week banner according to Envato guidances.
Any theme update is always reflected in our changelog.
Best Regards,
Jomin
