39 comments found.
Hi, im interested in purchasing, is the theme supports RTL?
Hi,
Yes, the Privsa theme supports RTL languages. There is no ready-made RTL demo available to import; however, the theme fully supports RTL, and you can customize your site for any RTL language as needed.
Best regards
Hello is there another place where documentation for the theme can be found? Currently the link provided produces a 404 page. Thanks so much for your help.
Sorry for that. Link Updated on landing pages. Here is again. https://support.themewinter.com/docs/themes/docs-category/privsa/
For further assistance you can use our support desk : https://themewinter.ticksy.com/submit/
Regards.
Hello,
I currently have the Elementor extension on my site which cannot be updated because it breaks the whole theme. The problem is that the current installed version of Elementor has a security flaw, so my site is vulnerable.
Can you please help me?
My support has just expired and unfortunately I can’t renew it.
Hi,
Thank you for reaching out to us. Please email us at team.themewinter@gmail.com with the details of your issue and temporary login credentials. We will investigate the issue and get back to you as soon as possible.
Regards
Hi,
Ticket opened. Please check.
Thanks !
Hi Alexis,
Sorry for the delayed response due to the Eid vacation. We are currently reviewing your email. Please give us some time to check it.
Regards
Hi Alexis,
Please check the email; we have fixed your issues. For further assistance, please extend the support period and open a support ticket here: https://themewinter.ticksy.com.
Regards
I can’t even import demo content on the privsa theme, and I am d one holding my team back, yet the support doesn’t respond to ticket
Hi,
Our support team is currently working on it. Please give us some time to import the demo content.
Regards
The Theme doesn’t have Privsa Essential Plugin and Unyson Plugin included, and i get this error message when trying to install it. “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” I need you to install it or send me the correct zip file, the one i downloaded from my account is not working. URGENT
Hi Kinglaak,
Sorry for the inconvenience. Please open a support ticket here: https://themewinter.ticksy.com/ or email here: team.themewinter@gmail.com.
Then our support team will check and install the plugins on your site.
Regards
Ive been 2 days now, I have sent my wp-admin wordpress login details for you guys to Install theme and activate the demo content since your theme is broken but no one has responded or fix it. This isn’t funny at all and it is really frustrating.
The Theme doesn’t have Privsa Essential Plugin and Unyson Plugin included. Please and please Install theme and activate the demo content so that I can complete my site on time, I am behind schedule. I have sent my wp-admin login to your email team.themewinter@gmail.com
Hi Kinglaak,
Sorry, we didn’t get any email or support ticket from you. Please check your site, we have installed and imported the demo content on your site.
Regards
Hello i have problem with a slider. I can’t open a ticket on your website because privsa theme is not avalaible.
Error is : Uncaught ReferenceError: Swiper is not defined at Main_Slider (elementor.js?ver=2.2.3:50:17) at _runHook (frontend.min.js?ver=3.20.3:2:35277) at Object.doAction (frontend.min.js?ver=3.20.3:2:35879) at e.exports.runReadyTrigger (frontend.min.js?ver=3.20.3:2:3966) at frontend-modules.min.js?ver=3.20.3:2:1107
Hi,
Go to the Elementor -> Settings -> Features tab and inactive “Improved Asset Loading”. Screenshot: https://prnt.sc/TWOwmShaHkiv.
If you still have an issue then extend support period and open a support ticket or mail here: team.themewinter@gmail.com
Regards
Hello sorry this not work
For fix this, i had downgrade elementor to version 3.20.4. Is not serious.. Because elementor have a multiple serious fail of security
Hi,
Please use an updated version of our theme. We have fixed it and released our theme. I hope your slider issue will be solved. If you still have an issue then open a support ticket.
Regards
Hello my theme is already up to date.
Hi,
If you have an issue with the updated theme, then we need to check it from your site. Please open a support ticket here: https://themewinter.ticksy.com/ with temporary admin login details for checking the issues.
Regards
Hi Guys, I have a problem with the slider. Graphics and text doesnt showed up. All is updated. Whats the problem? My support ended some time ago. Dont wanna to buy another extension for $40 to ask about a bug which should be repaired. Can you help with that here? www.testamenty.uk – d.bazaniak@creative-solutions.com.pl
Ok, got it. For the future people looking for solution. Elementors cache and optimalization functions blocked it.
Hi,
We have checked our site and the slider is working fine. Maybe it happened on your site for caching.
Regards
This theme is in the envato elements catalog but you can’t install it without a license code.
Hi,
After installing the theme, you need to activate the license from the Appearence -> License. Otherwise, you will not get the theme settings and demo content.
If you face any issues then open a support ticket here: https://themewinter.ticksy.com/ with temporary admin login details.
Regards
It’s there a license with Envato Elements?
Yes, the purchase code is used as the license code.
Regards
Hello I’m having problems with Privsa Main Slider. Basically the content is not displayed in the loading of the home banner. How to get help? I downloaded the theme from envato.elementes.
Hi,
Please open a support ticket here: https://themewinter.ticksy.com/ with temporary admin login credentials. Then our support team will check the issue.
Regards
NEED HELP
Fatal error: Uncaught Error: Class “Elementor\Scheme_Typography” not found in /home/u668668062/domains/medinarivera.com/public_html/wp-content/themes/privsa/components/editor/elementor/widgets/service.php:198 Stack trace: #0 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2327): Elementor\Privsa_Service_Widget->_register_controls() #1 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(496): Elementor\Controls_Stack->init_controls() #2 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls() #5 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(66): Elementor\Core\Files\CSS\Global_CSS->render_schemes_and_globals_css() #6 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/core/files/css/base.php(651): Elementor\Core\Files\CSS\Global_CSS->render_css() #7 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/core/files/base.php(180): Elementor\Core\Files\CSS\Base->parse_content() #8 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/core/files/css/base.php(130): Elementor\Core\Files\Base->update_file() #9 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/core/files/css/base.php(217): Elementor\Core\Files\CSS\Base->update() #10 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/includes/frontend.php(1048): Elementor\Core\Files\CSS\Base->enqueue() #11 /home/u668668062/domains/medinarivera.com/public_html/wp-content/plugins/elementor/includes/frontend.php(670): Elementor\Frontend->parse_global_css_code() #12 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/class-wp-hook.php(308): Elementor\Frontend->enqueue_styles() #13 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #14 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #15 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/script-loader.php(2194): do_action() #16 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/class-wp-hook.php(308): wp_enqueue_scripts() #17 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #18 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #19 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/general-template.php(3049): do_action() #20 /home/u668668062/domains/medinarivera.com/public_html/wp-content/themes/privsa/header.php(12): wp_head() #21 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/template.php(783): require_once(’/home/u66866806…’) #22 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/template.php(718): load_template() #23 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/general-template.php(48): locate_template() #24 /home/u668668062/domains/medinarivera.com/public_html/wp-content/themes/privsa/template/homepage-template.php(6): get_header() #25 /home/u668668062/domains/medinarivera.com/public_html/wp-includes/template-loader.php(106): include(’/home/u66866806…’) #26 /home/u668668062/domains/medinarivera.com/public_html/wp-blog-header.php(19): require_once(’/home/u66866806…’) #27 /home/u668668062/domains/medinarivera.com/public_html/index.php(17): require(’/home/u66866806…’) #28 {main} thrown in /home/u668668062/domains/medinarivera.com/public_html/wp-content/themes/privsa/components/editor/elementor/widgets/service.php on line 198
Hi, we are in vacation till 26 April. But special support team members will reply you as early as possible.
Please, help us in this matter. Regards.
How to enable rtl ?
Hi,
When you select the RTL language as site language, the RTL is enabled automatically. Then you have to customize your site with your RTL content.
Regards
Hi, I cannot use support because the PRIVSA theme isn’t available as an option int he dropdown…I cannot seem to access the demo import – get the message: Demo Content Install works only in Staging. Please let me know how to access. Thanks.
Can you please check now : https://themewinter.ticksy.com/
Regards.
Hello, I had to reinstall my theme and now my purchase code for support does not want to work. Please help
Sorry to know. Can you please mail us here : help.themewinter@gmail.com
Regards.
I have installed the demo as well as opened a support ticket already. The service and team sections aren’t appearing in the dashboard area and I have no way of adding or editing services or team member. Please let me know what I need to do.
Nevermind. I see I needed to download the most updated Privsa Essentials plugin and now the service and team areas are showing.
Great. For support you can use this support desk : https://support.themewinter.com/support-center/
Regards.
[16-Apr-2022 17:00:48 UTC] PHP Parse error: syntax error, unexpected token ”\, expecting in /home2/abogaana/medinarivera.com/wp-content/themes/privsa/components/editor/elementor/elementor.php on line 175
Please, tell your PHP version, Elementor and WordPress Version.
PHP version: PHP 8.0 (ea-php80) – Wordpress Version: 5.9.3
Hello granedoy,
Please open a support ticket with admin access here at https://support.themewinter.com/support-center/
Our support staff with check the issue and fix it for you.
Regards
Also, we have checked the theme with PHP version 8.0.13 and in Elementor version 3.6.4 and have not fund any issue.
“Hi granedoy, Thanks for buying with us. Below is a summary of your recent order. Support has been extended until 17 Oct 2022 “
BUT, i dont received the envato purchase code
Please, go here for purchased code : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Also, check your mail from Envato. Regards.
Item Purchase Code: 9fac9ba5-0f09-4e0b-8ce3-9ae8a1a71ac3
Purchase Date: 2020-08-29 20:50:24 UTC
and i bought the license today
please open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/ With this purchase code.
Regards
Does the theme support RTL plz ?
Sorry no. We didn’t added RTL support Yet. Let me put it on our Task list and hope will release RTL version as early possible.
Regards.
Can I lock, make the tom Menu bar not disappear when scrolling?
Hi,
For making the top menubar sticky, open the header with Elementor> click on the top menu section and set the section sticky from the Advanced tab. Please follow the screenshot: https://prnt.sc/20xnzci.
Please, open a support ticket here with the site URL and temporary admin access: https://support.themewinter.com/support-center/.
Regards
Privsa essential plugin activation is breaking my website. I created a ticket a ticket since yesterday . Please assist urgently. Ticket No #22425
Let me check the issue please.
okay
Will you guys be adding woo commerce
Do you need WooCommerece Demo like : http://demo.themewinter.com/wp/autrics/shop/ or WooCommerece compatibility will enough for you.
Regards.
I just need the website to be woocommerce Compatibility.
Thanks, we will release an update on Next Monday with WooCommerece compatibility.
Best Regards.
Hello,
Is there a need for the Unyson plugin if using Elementor? I ask because WP Site Health showed it causing a problem. Thanks for your response.
Yes, it’s needed for Customizer Option.
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
So, that our support team can check the issue.
Regards.
Thanks for a quick response. There isn’t a need for a ticket but there is a critical error caused by Unyson plugin that shows up in the Site Health Status. Here there is a notice about it https://github.com/ThemeFuse/Unyson/issues/4048. Thanks again and hopefully those who develop Unyson will fix their error.
1) Can you please make sure you are using Unyson version 2.7.24. Recently we didn’t find any issue like that.
We need temporary admin access to check the server environment. But
2) You can check the Minimal requirements from here : http://demo.themewinter.com/wp/docs/privsa/#line2_3Let us know the update.
