thanks

Is it posible, in the product page , to change the grey background of products picture ? I prefer that box white so I do not need all the pictures to be with transparent backround.

Hi. If we can use the purchase code for only one account, how can we setup the theme on a staging site and test it out before rolling it into production?

Hi! I opened 4 tickets on Nov 13 and had no answer so far!

I’m about to use Advanced shipping packages plugin to separate packages by shipping class.

I have set up package names, but at checkout page it shows “Calculate shipping” instead of package name where client usually choose shipping method.

There should be package names: “Package 1: (Shipping methods)” and “Package 2: (Shipping methods)” but it shows “Calculate shipping: (Shipping methods)”

Hi support team, I have been waiting for long time and nobody to resolve my ticket ??

Hello, I have a Ticket from 7. Juli that I have open that the theme menu and the filter menu ist not working on all Samsung devices (smartphones) if you slide in the menu up and down, the theme broke. You write me that you have find the bug and you will fix it. I have send 8 emails to the ticket but now is 23. November and this is not fixed. Theme don’t work withe Samsung browser on all Samsung devices. Can you give me please a feedback… I don’t receive answer on the ticket and is long time and the bug ist not fixed.

Would appreciate a reply on our support tickets and comment.

Hello, we have purchased Riode, but after installing it, i get “This theme requires the following plugin: Riode Core.” on the welcome page

Where can i find that plugin ? Thank you

Pre-purchase question. Can I have this theme installed on my server and on locally in order to develop the site and the publish it? Is it possible?

Thank you.

Hi,

Does the banner function also support slider functionality? So that it moves to the next pictures after couple of seconds? It has all the features, even arrows to the left and right it is just that the pictures don’t move automatically…

Esta mensagem sempre aparece ao tentar importar um item, como Cabeçalho ou rodapé do RiodeStudio: Problema de segurança encontrado! Por favor, tente novamente mais tarde. Oque devo fazer?

I’ve contacted you on email. I still didn’t receive a response from you guys. It’s been a day now. Also, Your support link is not working at all. Am I at right place for getting my issues resolved for themes?

This message always appears when trying to import an item, such as Header or footer from RiodeStudio: Security issue found! Please try again later.

PRE-Purchase question: Hello, the theme looks very nice, i have a few questions before purchasing please.

-Can we add text (or content) in the product category page, in the top but also in the bottom? -Can we import only one or a few elements only from a demo?

Best regards

Hello! Is there an option to include Size Guide on the product page – same as in your other theme Molla? Or somehow else?

I’m really sorry that my client chosen this theme so I had to buy it. This theme is really heavy and all “shortcuts” that it has, in 99% times doesn’t work. Installing plugins must be tried 99 times that in 100 try success, same for importing demo content. Some features I had to find alternative way to install or import, pure waste of money. Also, better not to mention how slow it is when doing some basic stuff…

I sent you many times that I have had problems with your theme, but no answer. I cannot import your template and blocks when I design pages. Even though you did not give me any answer, the supporting center remains with comments “solved or waiting for your reply”. It is really ridiculous action. I hope you contact me and solve the problem and answer my question.

This theme has a big issue. If i decide to change theme to debug any issue all the configuration from the theme is lost. The configuration is supposed to be saved after i switch back to the theme.

Last time i took like 12 hours doing different modifications on the site with child theme activated. Then i decide to change back to original theme to see if some issue was related to child theme.

My suprise was after make the switch all the work done was lost.

i think this should be solved in comming version

in mobile web how i create a menu that deploy only submenu instead of redirect to a page ?

clicking on marked menu should deply sub menu only.