383 comments found.
In the last update the banner option to load individual image of each page disappeared
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue. Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.
Regards.
We have issue with the download certificate on desktop. And its working on mobile. Kindly help.
Which LMS are you using
Why my additional css code don’t take effect ?
Please, open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue. Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.
Regards.
How do I remove the “Title” widget from my pages and blog posts? I find it too long and too distracting for the content itself. Thank you very much for your response.
Hi,
For removing the banner title, kindly add these CSS lines in Dashboard> Appearence> Customize> Additional CSS.
.banner-area .banner-title { display: none; }
For further assistance, please open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Regards.
Thank you very much for your fast response! I’m very happy with the support and the experience of this theme.
You are Most Welcome. Let me know If we can be of further assistance.
Regards.
How to change the logo in the top mobile menu ?
Hi,
For changing the mobile menu logo, open the header with Elementor> go to the mobile device and change mobile menu logo. See the screenshot: https://prnt.sc/24lilp6.
For further assistance, please open a support ticket here with site URL & admin access https://support.themewinter.com/support-center/.
Regards
How to hide the header Login/Register button with css code ?
Hi,
You don’t need to hide the login/registration button by custom CSS. you can hide it from the Elementor. Open the header with Elementor and hide the button from the advanced tab. See the screenshot: https://prnt.sc/23tgdxq.
For further assistance, please open a support ticket here with site URL & admin access https://support.themewinter.com/support-center/.Regards
Having serious issues re-skining the site and remove your branding from the footer.
The templates use of green as a main colour is considerably difficult to remove.
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue. Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.
Regards.
Hello Team,
We are using Tutor LMS Pro and BuddyPress add ons which is inside Tutor LMS. BuddyPress group name is not showing in the forum(group) banner. Can you tell me any suggestions for displaying the BuddyPress forum(group) name?
Thank you.
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue. Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.
Regards.
Anyone know how long support take to get back to you once you’ve purchased? I’m waiting on a answer for a problem.
Our support team will check the issue, as early as possible. Can you please share your ticket no. here.
Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.
Regards.
Wow you’ve already replied I see where I went wrong. Thanks!
Thanks, we replied within very short time on our support ticket. As you our global satisfaction rating is : 4.80 average based on 880 ratings.
Please, use our support desk or reply the ticket if you need more query. One of our support member will reply you as early as possible.
Regards.
Hi, I updated theme and it needs database upgrade. So, when I try to upgrade, shows an error like this: https://ibb.co/Ky69yLY
Could you give any advicei please?
Best regards.
.
It’s from LearnPress LMS Update. LearnPress 4.0 added lots of new features on version 4.0. I see you updated themes and plugins after long time. Also your support period expired.
Now you have to purchase extended support then please open a support ticket here : https://support.themewinter.com/support-center/
Please, make sure you have backup of your whole site before update anything.
Regards.
Hello, I want to buy the FrentedEnd Editor plugin, can you give me a discount coupon?
Sorry FrentedEnd Editor is not build from US. Can you please check again.
Regards.
Thank you anyway, I changed my choice, I will use the LearnDash plugin.
LearnDash Definitely a good choice.
You can use LearnPress or Tutor LMS. The free versions are enough also.
Regards.
Halo, before buy this template, can I use Woocomerce Checkout/Payment in this template?
Sorry directly no. You have purchase Woo Commerce Payment Addon from LearnPress LMS.
We have dedicated demo for WooCommerce like LMS : https://themeforest.net/item/courselog-education-wordpress-theme/29889145
So, you don’t need purchase any extra thing. Regards.
how can I edit the text on the apartment profile, check out, register? I need to do it in Serbian. Please help.
Hi jovicluka,
The comment section for the general queries & pre-sale questions.
Please open support ticket here with site URL & admin access https://support.themewinter.com/support-center/
Thnaks
When buying a theme, what will I get? What plugins do I come with the basic theme and what plugins should I buy next? Will I get the LearnDash plugin or the tutor lms pro paid versions?
All the demo included with the theme.
For LearnDash and TutorLMS Pro you have to purchase separately.
Regards.
1-Is this a theme like udemy
2-Is this a theme that I can upload pdf e-books
3-Does it support Arabic language
4-Is it possible to add a course from another site, add an affiliate link, such as placing a link that transfers a buyer to Udemy?
1) We have features like Udemy but if you want the exact design, we wouldn’t have it. Kindly check our theme demo’s from here https://demo.themewinter.com/wp/turitors/
2) There is no option to add the pdf e-books to the theme. You need to use any third-party plugin or you can use the add media section. See the screenshot: https://prnt.sc/1vqchjv
3) Yes it’s supported. Please check our RTL demo: https://demo.themewinter.com/wp/turitors/learnpress-rtl/.
4) You can use the External link option for any external linking in the courses. See the screenshot: https://prnt.sc/1vqcvfd.
When buying a theme, what will I get? What plugins do I come with the basic theme and what plugins should I buy next? Will I get the LearnDash plugin or the tutor lms pro paid versions?
A question, If I want to use another lms other than learpress, I must install learnpress, it seems to me that it says required …
You don’t need to install Learnpress.
Hi, my country has just entered another lockdown and my teachers and I are very frustrated. We now have no choice but to offer our classes online. Pre-sale questions please:
1. Does your theme allow us to offer users to register and pay on a subscription basis (for example, monthly amount) and they can enter and have access to any class inside the website after payment? I read somewhere this is the Pro Membership plugin? If yes, is this included in the theme?
2. Does your theme allow registered users to manage classes using their own dashboard (front-end) only but not start courses (they are just students and have student front end dashboard).
Thank you.
Hi homme143,
Thanks for your query.
Question 1: Pro Membership plugin is not included with our theme bundle. If you want to use the Pro Membership plugin you need to buy it seperatly.
Question 2: No, Only instructor can manage classes but the student can manage their own profile from the frontend dashboard.
Let us know further assistance.
Regards
Selling courses – Does Turitor work with your CourseLog product?
Turitor looks really good but there are two things I need which I am not sure it has:
1> The ability to sell courses. 2> Certificates (with student’s name on it) for passing exams at the end of courses.
It would be great if you could give me some info on those two points
Hi,
1) Yes, you will be able to sell the courses.
2) For certification, you need to use Learnpress addons. Link here: https://thimpress.com/product/certificates-add-on-for-learnpress/
Regards
Hello , Team, Facing bug in Turitor Topic Item, Item itself move to new window even it’s not checked from the back-end. Site URL is https://dev7.bamdc.edu.pk/international-student/
http://prntscr.com/1qyb5bj http://prntscr.com/1qyb8pcThis is pre-sale questions and general query section. All support requests like this are handled via our support desk. Please, open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Hello, team, the new interface of the theme is very nice! I can’t see the login / register button in popup, can I help me? Thanks
Hi, The login / register button in popup should work. Can you please provide your site URL for checking the issues? Then we will give you the solution as soon as possible.
Regards
