759 comments found.
Tabs no longer work correctly after updating the theme. Both YouTube videos and PDFs embedded in tabs are not displayed. Is there already a solution for this problem?
Hello,
please open a support ticket: https://anpsthemes.freshdesk.com and include a direct link to your issue.
Best regards
Do you guys still update and support that theme?
Hello,
yes, we are still supporting it. If you have any problems please open a support ticket: https://anpsthemes.freshdesk.com and we will help you.
Best regards
Is this theme compatible with WordPress 5.9?
Hello,
The package couldn’t be installed. The theme is missing the style.css stylesheet. Theme installation failed.
How to solve it?
Thank you
Hi,
thank you for contacting us.
Please check the next article: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
If you have any questions, please open a support ticket.
Best regards
Is the theme compatible with wordpress version 5.9.1? Thank you
Hi,
thank you for contacting us.
We tested on our server and everything was working fine. We are still suggesting you to try on test server first. If you will have any problems, please let us know.
Best regards
Hi, the theme has not been updated since July last year. When do you plan to release the new update? Thanks
Hi,
thank you for contacting us.
We are checking and testing with the newest version of WordPress and other plugins. If there will be critical problems, we will immediately update a theme. For new features, we are now in the middle of planning and after will start to work on it.
If you have any problems with our theme, please open a support ticket and we will help you.
Best regards
Ok ID support: #37681
Hi,
we just replied on your ticket. Please keep conversation there.
Best regards
I opened a ticket but you have not answered me WP version 5.9.1
Could you provide us with the ticket ID and i will try to ping the support team, sadly we dont work during weekends. Probably they did not answer because you do not have a valid support.
ERROR SITE When I edit site: ValueError thrown strrpos (): Argument # 3 ($ offset) must be contained in argument # 1 ($ haystack)
Hi, can you please open a ticket at support.anpsthemes.com? And which version of WP are you using?
Hi! I’m very worried about the team. no update since last year. what happened? cannot be edited under widget 5.9. when will there be a repair?
Hi, I am sorry for the delay. In the mean while, you can open a ticket if you need any assistance.
support.anpsthemes.com
I can not find where to import the demo
Hi, once you install the theme and all required plugins, you can go to appearance -> theme options -> dummy content and select demo content which would you like to have.
If you have any questions, please open a support ticket and we will help you.
Best regards
how to import Constructo Demo?
Hi, to notice you that your theme doesn’t work ! When i click anywhere, a black window open, we can’t navigate on pages https://concept-travaux-360.fr/ . Do you have a solution for that ?
I update the last version of the theme and WP : is still not working… I just install Enable jQuery migrate helper as i found on your website http://support.anpsthemes.com/support/home and that work. Its not normal that with the updates nothing works ! If i don’t have this plugin, the website don’t work ! Its a big problem. A solution ?
Hi,
thank you for contacting us.
It was fixed in our theme. Maybe it is causing some of other plugins.
You can try to disable plugins which are not coming with our theme and check if it is working or open a support ticket: https://anpsthemes.freshdesk.com
Best regards
Good morning, can I update the theme and the wordpress core at the last version?
Hello,
thank you for updating.
Our theme is working good with the latest WordPress version. Before updating I am just sugesting you to create full backup of your website.
Best regards
Hi, it seems the portfolio doesn’t work properly on Firefox anymore, the thumbnails appear stuck to each others without space between them horizontally. The spaces appear only after refreshing the page or when after clicking on a filter. No bug on Chrome, Safari, Edge. Can you have a look and correct the bug please? I have the last version of WordPress (5.8.2), all my plugins are updated, I have the last version of theme (4.2.2) and I have emptied the cache. Thanks in advance, Marianne
Hi,
thank you for contacting us.
Please open a support ticket https://anpsthemes.freshdesk.com/
Just please note your support already expired and by Envato rules we are only allowed to support customers with active support.
Best regards
I am not looking for support, just reporting en bug.
When you import dummycontent for the ‘iconic demo’ you instead get the ‘classic demo’
Hello,
thank you for reporting it. We will check on our server and if will be the same issue we will provide a fix and upload it on Themeforest in one of the next updates.
Best regards
Is there an update coming to support WP 5.8.x etc?
Hi,
thank you for contacting us.
We tested with the latest version and didn’t notice any issues. If you will have any questions, please open a support ticket: https://anpsthemes.freshdesk.com
Best regards
Hi, our header and footer disappeared after some days of work with the template. We were working with wp bakery in the Home and after some saves: puf, they’re gone. Can you help us?
Hi,
thank you for contacting us.
Did you maybe change the theme during your work? You can check in appearance -> widgets under inactive widgets if are there. Another thing could be that you set the Coming soon page in appearance -> theme options -> page setup.
If it is something else, please open a support ticket: https://anpsthemes.freshdesk.com and include the site URL and wp-admin login data.
Best regards
hello, does it support elementor page builder ? thanks
Hello,
it is not supported. WPBakery page builder is supported and included with our theme.
If you have any questions, do not hesitate to contact us.
Best regards
hello i just installed this theme and when i tried to install demo data i got error , what shall i do please ? thanks
nevermind i have it fine now
That’s great. If you will need any help, just open a support ticket and we will help you.
Best regards
Hello how can i edit portfolio text change/add, cause from wordpress edit page i get shortcodes and i wonder if i can edit by visual editor like other pages but i can bot, wish u help please, thanks
You just need to enable WPBakery on all other pages. That means go to WPBakery Page Builder -> Role manager and set Post types to custom and enable all post types where you want to have them.
If you have any questions, please open a support ticket: https://anpsthemes.freshdesk.com
Best regards
HashThemes OneClick Demo Importer It looks like the config file for the demos is missing or conatins errors!. Demo install can’t go futher!
whats wrong?
Hi. Please do open a ticket on support.anpsthemes.com. Our support will be glad to help.
