602 comments found.
I went to update the tem this saying that my key is not valid
hello i need to know how to display gallery images on single product page horizontal and not vertical. Is there any simple css customization??
Hello,
Thank you for contacting us!
Changing the position of the product gallery requires additional customization of the theme files, including responsive styles. If there’s a need our Customization studio can create them for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Regards.
Hi there. My client purchased this theme, and is having a problem with revolution slider. When we installed the theme and skin, the home page was giving an error about main-slider missing. How can I import the slider that was in the demo?
We temporarily created a slider, however, the top navigation menu is not above the slider like seen in one of the demos – https://air-conditioning.qwery.ancorathemes.com/ I believe the navigation menu in the demo is above the revolution slider right? How can we have our navigation menu above the slider?
Many thanks.
Hello,
Thank you for contacting us!
You may import the slider under Theme panel > Theme dashboard > Demo data – choose Partial import and import the slider. Header position “Over” should be set in Theme options of the Homepage in order to be displayed over the slider.
Technical support is provided via ticket system at https://themerex.net/support/ – please submit a ticket in case you need further assistance. Thank you
Regards.
Thank you. It worked.
Another question is that I have deactivated the mailchimp plugin but the website is still showing a popup box for subscription. How can I disable this popup?
You’re welcome. You can disable it under Settings > Popups tab.
Please note that technical support is provided for verified buyers only. Your current account doesn’t have a “Purchased” badge. Please submit your further questions via ticket system at https://themerex.net/support/ and provide your theme purchase code to verify your order. Thank you for understanding.
Hi, I am not able to customise the Product Page, even using Elementor Pro it does not allow to over write the theme settings. Is it possible customise Product page using Elementor Pro Theme Builder?
Hi,
Thank you for choosing our theme!
Yes, you may use Elementor PRO to customize the product page. Please submit a ticket at https://themerex.net/support/, provide your WordPress login details and specify the issues – we’ll take a closer look. Thank you
Regards.
I have raised a ticket. Thanks
Hello,
I am in need of the promised XD-Files for the Theme.
Unfortunately did neither the masks for a “normal” support ticket nor the pre-sale support ticket work. Atleast there is no indication that an Account was created or that the ticket was send out.
Is there any other way to receive help?
Greetings and thank you in advance.
Hello,
Thank you for choosing our theme!
Technical support is provided via Helpdesk at https://themerex.net/support/ – please try another browser to submit a ticket (“Pre-sale questions” category doesn’t require purchase code verification, you may try choosing this category).
Please let us know if the issue persists. Thank you
Regards.
Hello,
The problem persists. I have tried multiple browsers and on all of them (Firefox,Edge,Chrome) neither the support ticket nor the pre-sale question ticket are not being submitted.
Is there any chance for us to receive the files as soon as possible and preferabely before the weekend?
It is a good thing you offer support for the theme. Its just sad that it doesn’t work. I have tried what other users were told to do, went through all questions. Everything that was suggested by the support doesn’t work.
Please get back to us!
Best
I have a pre-sales question: if I don’t install the demo content, using your general theme, would it be pretty easy to recreate the style of this demo https://education.qwery.ancorathemes.com ?
We have an existing website using the LMS theme but are considering changing it to yours. Currently contemplating whether to switch to your theme without demo content or to do a fresh Wordpress install and the build up from scratch. What would you suggest?
Hello,
Thank you for your interest in our theme!
When you install and activate the theme, the theme styles (colors, fonts, etc) will be applied to the existing pages, however, you may need to make additional adjustments to the Theme options.
In case you want to import some demo pages, you may choose the partial demo data import, the new content will be added to your existing data.
Regards.
Hi, pre-sale question here. Is there a way to purchase this theme outside envato or theme forest? I’ve been trying to purchase the theme but PayPal doesn’t work in my country and Skrill will not accept Mastercard.
Hello,
Thank you for your interest in our theme!
This theme is available for purchase on Envato market only. You may contact Envato team at https://help.market.envato.com/hc/en-us/requests/new in case you have any issues with the payment and purchasing the theme. Thank you
Regards.
Hello, I just wanted to ask how can I hide Portfolio category and change blog post link?
Thank you.
The support team is awesome!!
Hello,
I bought your theme to build a multilingual site.
I’m trying to install the latest version of WPML plugin, but when I turn on the plugin I get the following error.
Fatal error: Uncaught Error: Class ‘WPML_Elementor_Module_With_Items’ not found in /home/stoilovo/public_html/wp-content/plugins/trx_addons/components/api/sitepress-multilingual-cms/ate/class-wpml-elementor-trx-module-with-items.php:6 Stack trace: #0 /home/stoilovo/public_html/wp-content/plugins/trx_addons/components/api/sitepress-multilingual-cms/sitepress-multilingual-cms-elementor.php(1304): require_once() #1 /home/stoilovo/public_html/wp-content/plugins/trx_addons/components/api/sitepress-multilingual-cms/sitepress-multilingual-cms.php(170): require_once(’/home/stoilovo/...’) #2 /home/stoilovo/public_html/wp-content/plugins/trx_addons/components/api/api.php(146): include_once(’/home/stoilovo/...’) #3 /home/stoilovo/public_html/wp-includes/class-wp-hook.php(303): trx_addons_api_load(’’) #4 /home/stoilovo/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array) #5 /home/stoilovo/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #6 /home/stoilovo/public_html/wp-settings.php(556 in /home/stoilovo/public_html/wp-content/plugins/trx_addons/components/api/sitepress-multilingual-cms/ate/class-wpml-elementor-trx-module-with-items.php on line 6
Please guide how to fix this asap..
Best Regards, Kana
Thank you for your quick reply!
I updated the plugin and the problem disappeared.
Is it fully compatible with Learndash?
Hello,
Thank you for your interest in our theme!
We cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together. You may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Regards.
The Preview Item button goes to a 404 page guys
How to you change the main profile image for team member? I already submit 2 tickets but still have not got a response.
Hello,
Thank you for choosing our theme!
You can change the featured image of each team member in the single team post settings.
We have received only 1 ticket from you -https://support.themerex.net/ticket/55192 and it was answered, please check it.
Regards.
I need to deactive code and i reset the old domain, i tried the tuts and not working
Can you please reset my password?
Hello, I just purchase this theme yesterday. How can I change the banner and font. thank you
Hello,
Thank you for choosing our theme!
You can manage the fonts under Theme panel > Theme options > Typography. Please submit a ticket at https://themerex.net/support/ and specify the banner you want to change – we will provide you with further assistance. Thank you!
Regards.
hi, I already figured it out but my problem is when I submitting my ticket in your themerex.net/support it says license key is not valid. Can you please help how can I change the images
Hello i need your help. I want to modify search results. I used your theme with woocomerce and i want to search by ID. Can you please inform me how to do that?
How to integrate this plugin to the search results. Is there any way?
https://el.wordpress.org/plugins/advanced-woo-search/I bought Qwery when it was still in Version 1.03 (I believe in May 2021) and did not find the time to install it until now. But when I downloaded the latest version and tried to install it, I get an error message saying:
“The package could not be installed. No valid plugins were found.
Plugin installation failed.”
Tried to get support but found out that my support has expired ! What to do ? Did I just waste my money on this?
It doesn’t make any sense and to me, it seems intentional that the author has made it “uninstallable for those whose support has expired” to force them to pay $43.00 for support.
Hello,
Thank you for choosing our theme!
Please take my apologies for the delayed reply, we do not work at weekends.
We’ve tested the latest version of the theme and didn’t find any issues. The theme files are the same for all customers, it doesn’t matter if support is active or expired.
Please submit a ticket into “Pre-sale questions” category (it doesn’t require support renewal) and provide your website login details – we’ll take a closer look at the issue. Thank you
Regards.
I am working for a company that bought this theme and they seem to be having problems with team members. They tell me that when they want to create a team member, it does not appear to edit with elementor. Is there any way to enable editing with elementor? We have read the documentation but there it appears that you are editing with elementor, but it does not appear for us. I appreciate your help.
https://qwery.ancorathemes.com/doc/images/cpt_team_post.pngHello,
Thank you for contacting us!
You may enable the Elementor for custom posts under Elementor > Settings > General tab.
In case you have any other questions, please submit a support ticket at https://themerex.net/support/ and provide your theme purchase code. Thank you.
Regards.
Hi, this is a pre-sale question. Is it possible to install a demo (for example Agriculture), and at the same time import a page from another demo (About page from Woodworking demo)?
Hi,
Thank you for your interest in our theme!
Each demo has its own demo data, however, you can manually add the pages from another demo with the export/import tool in the Elementor. We may send you the page templates if needed via support ticket system at https://themerex.net/support/
Regards.
Ok thank you, a few more questions
1) If i install a demo other than the Default one, which pages will i get?
Just these? Home, About, Services, Blog, Shop, Contact.
2) All pages included in Elements menu are available in Default demo only?
3) If (as you told me) I import pages with the Elementor import tool, the result will be A) exactly the same of imported demo; or 
content like imported demo but with originale stylesheet (for example architect, medical etc.)?
I hope I was clear.
Hi, thank you! Where are showed icons font is it possible to replace them with png images?
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