182 comments found.
Hello I emailed you 2 days ago and got no response. I’m posting my question here hoping to get an answer.
I went back to the previous version of the WP Hotel Booking plugin but I still have the same problem, a new user cannot make a reservation. Everything hangs on this page: https://bnbparisanastasia.fr/hotel-account-2/ I can’t connect to your support. Thanks
can you please mail me at relstudiosnx@gmail.com along with your site URL and login details, I will take a look
Why its no possible update WP Hotel Booking? There are a lot of security fixes from 1.10.9 version.
We will be updating our theme probably in next update with newer version of WP Hotel Booking pluign
Hi there´s a critical error that not allow me to login to dashboard. ErrorMessage: Uncaught Error: Call to undefined method WPHB_Meta_Box::instance() in …/wp-content/themes/luxe/wp-hotel-booking/extend/wphb-template-extend.php:76”
Can you please open support ticket at https://gfxbucket.freshdesk.com our team will assist you
Hello,
is there an interface with Booking.com and other online providers?
Sorry, we don’t have that for now
my purchase code is not working when i wanna activate the theme, is there any way to fix this ?
please open support ticket at our support forum our team will assist you promptly
hello, I purchased your product Luxe – Hotel WordPress Theme but I can’t redeem the template download code
request (2754954)
Hello,
I can’t find any ticket associated with that ticket id? did you create that ticket at https://gfxbucket.freshdesk.com ? please let me know
Thanks
we can not download the template itself, please return the money
Luxe – Hotel WordPress Theme was purchased, but so far I cannot activate the license, it constantly throws it back.
please open the refund request we will process your refund
Hi, the live preview is not working, is showing a FATAL ERROR. By the way, I want to know If I can translate the booking system. Thanks
fixed!
I purchased and installed thema but I have a problem with the validation of the license. Can you help me please? Have a great day! Ticket id: #456610
It looks like your ticket has been already replied
Good evening, I purchased and installed thema but I have a problem with the validation of the license. Can we do a check? Best regard Foffo75
Hello,
Your ticket has been replied
Thank you
i have lisence but not working / Help me.
please open ticket at our support forum our team will assist you promptly
our support forum is https://gfxbucket.freshdesk.com
Hi! Love your theme. Does it come ready for RTL as well?
yes it does
Pre-sale question. Does the booking includes price variation for the number of days.
Our Accommodations prices change if guest rent more than 2 nights. For example if a Guest books for 2 nights the room price is US$ 400/night but if he books 3 nights the price became US$ 350 DH/night.
Can this be accomplished ? Thanks
Sorry, this is not possible right now
Hello I want to buy the Panola theme. I don’t see the payment page? Is it possible to see the entire reservation process? Thank you
Hi! I need my page to work in Finnish and in English. How can I have the front page booking additional translate automatically between these languages? Right now if I translate it in “Appearance” -tab, it just automatically translates it to both language versions.
please open ticket at https://gfxbucket.freshdesk.com our team will assist you
i reinstalled wordpress and i can’t activate the theme, the page just refreshes, and i can’t submit a ticket your site keep saying “Captcha verification failed, try again!”
Can you please try it again, thank you
i tried multiple time within 5 days and with no result the theme isn’t activating, and it’s not even displaying an error message, the page just refreshes after i put the license
please mail me at relstudiosnx@gmail.com along with your purchase code and wp login details, thank you
i have sent, please check
I haven’t received any mail regarding this issue, what’s your email ?
theme activated !
Are you serious ? all you did is disable the banner the requires the activation. the theme is still disabled. i can’t access any theme options and i can’t do anything with it
did you activate all of our required plugins ?
am facing this error if i try that “Something went wrong with the plugin API.”, And i can’t even go to theme options as it’s saying “Sorry, you are not allowed to access this page.” it still requires activation.
fixed please kindly check
thanks, it’s functioning now
awesome!
I’ve just bought the Luxe Them, how can I install it on WP?
please open ticket at https://gfxbucket.freshdesk.com our team will assist you
Hi,
Is an HTML version available?
Thank you
Sorry, there’s no HTML version available.
Hi, is this theme support wordpress 5.8?
Yes
I did a very BAD review initially because we started on the wrong foot. But honestly since then, the customers service have been; promptly, helpful & Amazing! Apologies for the earlier burst up!
Thank you, Could you please re-write the rating ?
Pre purchase question – Pls does it comes with child theme?
Pre purchase question. pls does it comes with child theme?
Helloooooooooo I need to make this decision ASAP! if the theme includes child theme i want to buy now, if not i am out. For the fact that you do not answer me as soon as possible will give me impression of your response time when the issues arise for support from your end. Pls I need answers ASAP!
Yes, theme includes child theme.
I just purchased this theme. Pls where do i go in order to receive support so that i can get started. Thanks
I have been trying to activate the purchase code now but it ain’t working. Could you pls help a brother out?
please can you open support ticket at https://gfxbucket.freshdesk.com our team will assist you
Your customer services are DISASTER! the most unreliable I have ever seen!!!!! I have opened shit loads of Tickets today but none has never been responded to. It looks like you guys are on Holiday! Bloody Hell! SO SO UNRELIABLE!!!!!!!!!!!
It is damned a disgrace having have come out here to vent my anger because some people failed to do their job! I am absolutely disappointed!
what’s your ticket id ?
Response started flowing in after i gave a negative comments about your services. Do people need to be pushed before they moved?
That’s not correct, it’s timezone different, and we are not ignoring and don’t have to be pushed to reply your ticket. Also please remember that our support response time is 1 business days, which we have clearly mentioned.
I did a very BAD review initially because we started on the wrong foot. But honestly since then, the customers service have been; promptly, helpful & Amazing! Apologies for the earlier burst up!
Thank you, Could you please re-write the rating ?
