994 comments found.
Hi there, I purchased your theme 3 times, everything worked well until few weeks ago. My website isn’t working properly on firefox and safari only (https://domarine.fr/). I know my licence has expired, but I never used it…. Can you please help me ? Thanks in advance.
Hi,
Unfortunately, we are not able to see any the issue.
Additional screenshots or console errors where we will be able to check that will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I have a problem on my site. If the size of the device is 768px the style is not loaded correctly. Regards
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Great theme guys. I’ve got A pre-sale question. I am intending to use your theme for a project and based on my experience with the demo I really like it.
I am still skeptical based on previous instances I’ve had with themes. I would explore demo versions of themes, like it and finally make a purchase. However after installing and importing demo, the structure is different from what was on the demo version.
I just want to find out if I would get everything exactly as it is on the demo (pages, landing page, menu structure, theme settings etc) to make modifications easier and faster.
If not would there be any possibilities?
Thanks in advance and GLWS. Ciao
Hi,
Thanks for reaching out.
You will be able to install all the demo 1-30 templates, about us and contact us pages with the same appearance and theme settings that you see on our demo website, except the main menu, as we expect our customers to make their own ones.
As for the main landing page, unfortunately it’s not available as an importable demo.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I purchased the theme some while back, but i have just installed it… I am trying to add a single image to my page (using the wpbakery single image), however all the images are not showing. I have image object there but no image inside <figure class=”wpb_wrapper vc_figure”> </figure>
Hi,
Thanks for reaching out.
Unfortunately, we are not able to see the issue.
Additional links, screenshots, console errors where we will be able to check that will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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The single images stop showing when activating Polylang
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! I would like to know how I can put a shortcode or code to display the date post on post headers (subtitle). There’s an option on ‘Blog settings’ > ‘Custom subtitle text’ but I need show only the date post on every post. Hope your help.
Regards
Hi,
Thanks for reaching out.
You just want to leave the post date with any other data, don’t you? Check the SS below:
https://prnt.sc/26ie1viIf so, you can use a child-theme solution to override the standard post template. Open a ticket with your inquiry at our help center or send us a personal message and we will help you with that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for your answer. I need exactly that you show in the screenshot. I messaged you!
We’ve already sent a solution for you.
Hi! There’s a way to update fontawesome icons? or incorporate the fontawesome account to add more? Thanks
Hi,
Thanks for reaching out.
Font Awesome icon pack updates from time to time. So if there’re some missing icons in our theme, then we will be able to update them. However, we won’t be able to add icons from the premium package, only the free ones.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for your answer. It will be fantastic if you update the fontawesome icons, because they are so limted and custom images doesn’t work on buttons.
Regards.
Hi again. I would also like to know how update the WPBakery Page Builder and others required plugins by the theme.
First of all, thanks for notifying us of an issue with custom images. We’ve already fixed it, you can just remove and install the Norebro Extra plugin from scratch.
As for the bundled plugins updating, here’s the guide:
https://docs.clbthemes.com/ohio/#bundled_pluginsSincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, since your lastest updates, the icons next to icon cart in the menu, doesn’t see well, www.cowine.es, there is a question symbol, can you tell me. it happens in all the browsers.
Thank you.
Hi,
Thanks for reaching out.
Contact us via email and provide your Licence Code. So that we will be able to check the issue.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Scrolling is not working as seen in the demo. Please help me to solve this ASAP as this is an urgent matter.
Hi,
Ensure that the mouse wheel scrolling option is enabled for Recent Projects shortcode: https://prnt.sc/21pgeuiSincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you so much for your quick response. One more question. Can I show here custom images or custom links instead of portfolio pages?
I want to put custom links or custom images/contents with the same template instead of projects.
https://demos.doqleserver.com/zenith4I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I opened a ticket recently.
Hi,
Thanks for your patience.
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! Please tell me where is the option to edit the bar on the left of the page where it says “ © 2020, NOREBRO THEME BY COLABRIO”.
Thanks
Hi,
Navigate to Theme Settings > Panels and look for Panel content field option.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there, thanks for your help, is there any way to get the menu fixed, I mean, I need this menu to be totally fixed in the top of the web page. Thanks!!
Hi,
Thanks for reaching out.
Currently, there is no such an option.
But you can use a custom CSS solution. Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
#masthead {
position: fixed;
}
I would kindly ask you to contact our help center with all your further support inquiries.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I’m wondering why they say this theme claims it’s “well documented” when half of the documentation is far from finished, and is not all that useful. Many missing areas, including widgets.
Hi,
Thanks for reaching out. I would kindly ask you to contact our help center with and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Currently I am creating a child theme and modifying woocommerce templates.
I want the parent theme to use the default single product page woocommerce theme, what source files do I need to replace? I have tried changing but no success.
You do it on the phone it’s great, but it’s not suitable for me to use with the computer.
Hi,
Try to replace the content-single-product.php in the following directory:
.../wp-content/themes/ohio/woocommerce/content-single-product.php
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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In the mobile interface, when scrolling back and forth between product images, a JS error occurs. At first I thought it was my website until I went to your demo site.
https://2.pik.vn/20218aab7d46-46f2-4f98-9266-35f6c2069653.pngHi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team which is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
I know that my support has expired, but I have not encountered any problems so far. Please help me with a solution to the problem below. I created the page of a project, I inserted the images and the text with the wpbakerybuiler, and when I want to see what it looks like. I get loading, do you have any idea why it doesn’t work?
I also attached the page from a project. https://ibb.co/D4XYJcp https://ibb.co/X71bR68Thanks
Hi,
Send us a personal message and provide your WP credentials, so that we will be able to check the issue.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hi, I have a problem with importing data. I have installed and activated all the plugins, (including contact form 7), but when I import the data (I tried with the import of “comming soon” and “contact – Agency”) the forms are not imported. What should I do?
Hi,
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there. A pre-sale question.
I see in your portfolio that you can use it to filter by categories. Great, but is it possible to add extra filters? For example to search for a project by year, author, client, skills…
If it is not possible, maybe you can recommend a plugin?
Hi,
Thanks for reaching out.
Unfortunately not, currently only filtering by categories is available.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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How to fix Missing field “itemListElement” ?
URL erro product category and product tag? EX :https://norebro.clbthemes.com/demo27/product-category/living-room/
Pls update theme norebro/parts/elements/breadcrumbs.php.
it’s
Two itemtype=”http://schema.org/BreadcrumbList” and it’s erro
Go to: norebro/parts/elements/breadcrumbs.php Find: div class=”breadcrumbs” itemscope itemtype=”http://schema.org/BreadcrumbList”
Edit: div class=”breadcrumbs”
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team which is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there, I am having issues with a grouped product where the + or – buttons do not increase or decrease the quantities. You can type in the quantities okay, or if you generate an error message by not adding a quantity and adding to cart the buttons work.
Any ideas on how to fix? Link to the product is: https://www.artesuave.nz/product/weekly-membership/
Hi,
Thanks for reaching out.
Seems like you use a third-party plugin for your products. I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Bugger my support has expired. I tried un-installing all plugins but still not working.
I will need to re-new supports unless you have any suggestions to fix? New test grouped product is: https://www.artesuave.nz/product/grouped-product/
Hi,
Thanks for your patience. We will be able to help you with third-party plugin via our help center.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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ISSUE with contact form C7 styling – - Error appears by wrapping checkboxes or radio buttons with <label></label>
https://contactform7.com/configuration-errors/multiple-controls-in-label/Contact Form 7 provides a use_label_element option for labeling checkboxes and radio buttons. Use this instead of label elements.
Please note use_label_element can’t be style on norebro with class=”col-6” it breaks the form’s style
This causes a form error but it keeps the form styled <label class=”col-6”>Are you the decision maker? [checkbox decision-maker label_first exclusive default:1 “Yes” “No”]</label> <label class=”col-6”>[text your-position placeholder”If No, Please provide decision-maker’s name”]</label> 00000000000000000000000000000000000000000000000000 /**/ 00000000000000000000000000000000000000000000000000 This fixes the form error but the form style breaks Are you the decision maker? [checkbox decision-maker label_first exclusive default:1 “Yes” “No”] <label class=”col-6”>[text your-position placeholder”If No, Please provide decision-maker’s name”]</label>Could this be update?
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team which is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hello, iam trying to edit the widgets and blocks but i am unable to that for some reason, it keeps loading or its somewhere else?
Hi,
Thanks for reaching out.
We are really sorry for the inconvenience you have. I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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