23207 comments found.
Can you please remove my current website so i can use the theme on other.
Hello, @ahmadbasit,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Porto, Is possible to select the number of Posts i want to show? I have insert in my Home Page the blog.
https://www.candleart.es/ at the bottom partthanks,
Hello, @Joaquim_,
Yes, you can, you have to edit the Porto Blog element, and set the “Post Count” as per your requirements: https://postimg.cc/Js2kYr3L
Regards, P-THEMES.
And do you have something like an insert button. Example “click here to see the blog”.?
Hello, @Joaquim_,
No, Sorry to say that but we do not have such button functionality, this requires Customziation.
Regards, P-THEMES.
Hello, I used this command on a client’s website, and on the computer it was ok, but on the mobile it still appears, see: https://imgur.com/ckUD2BU How to solve? I already cleared the cache. https://www.lowbrazilmotors.com.au/
This code below is only hiding the featured image for the computer, on the mobile it still continues.
.page-image.single {
display: none !important;
}
I put this other one and the cell phone still shows:
@media(max-width: 991px){
.page-image.single {
display: none !important;
}
}
Hello, @lowbrazilmotors,
The code is working fine for me, Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Request ID #16215
Hello, @lowbrazilmotors,
Now, please be patience, once your support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
After setting the Products Selector multi order, occurir below error.
WordPress database error: [Unknown column ‘wp_term_relationships.term_taxonomy_id’ in ‘where clause’]
SELECT wp_posts.ID FROM wp_posts LEFT JOIN wp_wc_product_meta_lookup wc_product_meta_lookup ON wp_posts.ID = wc_product_meta_lookup.product_id WHERE 1=1 AND (
wp_posts.ID NOT IN (
SELECT object_id
FROM wp_term_relationships
WHERE term_taxonomy_id IN ( 7,9 )
)
AND
wp_term_relationships.term_taxonomy_id IN ( 8 )
AND
tt1.term_taxonomy_id IN (607,617,653)
) AND wp_posts.post_type = 'product' AND ((wp_posts.post_status = 'publish')) GROUP BY wp_posts.ID ORDER BY wp_posts.post_date DESC ,wc_product_meta_lookup.product_id DESC , wc_product_meta_lookup.total_sales DESC , wc_product_meta_lookup.product_id DESC LIMIT 0, 6
After review the code, your function in porto-shortcodes.php line 999-1006 modify as below will be solver the problem:
public function wc_multi_order( $args ) {
if ( empty( $this->product_mult_sort_args ) ) {
return $args;
}
$final_args = $this->product_mult_sort_args;
$this->product_mult_sort_args = '';
// return array_merge( $args, $final_args );
$args['orderby'] = $args['orderby'] ? $args['orderby'] . ',' . $final_args['orderby'] : $final_args['orderby'];
$args['join'] .= ' ' . $final_args['join'];
return $args;
}
Hello, @edwinhuish,
It seems you are using the old version of the theme, please update your theme to the very latest version and plugins as well and check back your site after removing the browser cache, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
The theme I just downloaded from themeforest, and the plugin installed from theme setup wizard. I think it’s the latest.
Hello, @edwinhuish,
Then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi Porto, I want to have the blog in my home page for better seo. How can I insert it with the Porto shortcode and how / where is better ?
thanks,
Hello, @Joaquim_,
You can use Porto Blog element and set it on your site anywhere as per your requirements: https://postimg.cc/MXm1sbr0
Regards, P-THEMES.
HI, I bought 3 license keys and those keys are all blocked “This purchase code was used too many times. Please contact us from Porto support to reset it.” please reset
Hello, @10ten92,
Can you please contact us via our support system with those purchase codes and the site WP Admin Login details so that our experts will check it for you and help you out.
Regards, P-THEMES.
Hi, my all support got expired, please reset license keys and we will try to figure
Could you reset please?
Hello, @10ten92,
I am not able to locate your purchase codes with your Envato name (10ten92) activated on any of the sites into our database and that is the reason I need the purchase codes for the verification purpose and the sites WP-Admin Login details as well.
And you can contact us via our support system for license-related issues when support expired as well. So please generate a support ticket: http://portotheme.com/support
Regards, P-THEMES.
Made support ticket ty !!!
You’re Most Welcome!!
Hi Porto, I have installed last version of the theme 6.2.2. But I don’t see in Appearance – Install pluggins – the Porto functionality But I see in in my normal panel of pluggins of wordpress.
Maybe for this update has not been updated the Porto Functionality ?
thanks
Hello, @Joaquim_,
The latest version of the Porto Functionality plugin is: 2.2.1, If you have it on your site then it means you have the latest one, and yes we have not updated the Porto Functionality plugin with 6.2.2 version.
Regards, P-THEMES.
Hi – I’m having issues with variation products. When clicking on a variation – it highlights but doesn’t register so when you click on the variation and then hit add to cart – an error message appears “Please select some product options before adding this product to your cart” – Are you able to please assist?! Thank you
Hello, @ashgill19,
Please read and follow the below listed debugging processes one by one, it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/06/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello I use Default Product Layout, how i can copy this layout in new one to add a little customization for different products. Thank you
Hello, @Zkkins,
No, Sorry to say that but this is not possible, you have to create your own layout using Porto Template Builder, and Customize it as per your requirements with possible options: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-layout-using-porto-template-builder-and-with-wp-bakery-page-builder/
Regards, P-THEMES.
The education theme, the header does not work right. All content is showing on the header. Please help
Hello, @walterjoao20,
I have just checked your site now at my end and it is working perfectly fine for me, here is the screenshot: https://postimg.cc/Y4gb5Zc1 it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/11/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How do I go about changing the colour of the underline in the main menu when using “Thick Line Under Hover” option. Right now it is the same colour as the menu background, so I cannot see it. I would like the underline to be white. Thank you!
Hello, @radar50,
Can you please share the URL of your Live site so that I’ll check and help you out accordingly?
Regards, P-THEMES.
Hello, I want to use your theme for woocommerce and sell products. I have elementor pro and want to use it with your theme. Are there plugin requirement (list of plugins needed with your theme)? And what are those plugins? Also for example i dont wnt to use revolution slider or wp bakery, is this possible? I dont want elements that i dont use to slow my website
And also is it possible that the mini cart opens auto each time a product is added to cart?
Helo, @korhan,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can use our theme with Elementor PRO plugin as well, Elementor free plugin is pre-packaged with our theme, and you can turn OFF the WP Bakery and RS plugins elements CSS and JS using Porto Speed Optimization Wizard as well which will not slow down your site.
No, sorry to say that but this is not possible and requires extra Customization.
Regards, P-THEMES.
Hello, I am very interested in your theme and more precisely the demos: “Shop Demo 22 (Multi-Vendor, Marketplace, Dokan)” and
I find it difficult to make a choice. I would like to know, what is the difference between “Shop Demo 22 (Multi-Vendor, Marketplace, Dokan) and” Shop Demo 22 (Multi-Vendor, Marketplace, WCFM) ”. Thank you.
Hello, @CELINCO,
First of all, thanks for showing your interest in Porto WordPress
Dokan one, you have to use it with Dokan MultiVendor plugin, comes with the theme package.
WCFM one, you have to use it with the WCFM MultiVendor plugin, comes with the theme package.
Regards, P-THEMES.
Hello and thank you for your reply. Now I want to know: are these two plugins payable, I mean do they require additional costs? Do they need another license ?, or if I buy my theme, when installing my demo, all these plugins are integrated directly at no additional cost. Thank you
Hello, @CELINCO,
All those plugins are already pre-packaged with our theme.
Regards, P-THEMES.
porto’s support system not allowing me login when i reset password it i am not getting reset link
when i sent email i got response to ask your registered email id and after that complete silence
major issue is we made site live and inner pages header got disappeared asking for simple solution for that and we are getting zero response
i sent email on 19th nov 22nd nov 26th nov 27th nov 29th Nov 30th Nov 1st Dec
i got one response about asking for purchase code and register email id which i have already provided
so will you able to provide solution to this problem can u check your emails and respond ?
i have been having porto themes like 8 or 9 themes never faced such unresponsiveness
regards harsh shah
Hello, @web4india,
Can you please share your theme purchase code with me via my email aizazawan55@gmail.com so that I’ll check/verify and create the support account for you asap?
Regards, P-THEMES.
sent two emails kindly check
Hello, @web4india,
I have just replied to your email, please check back your email reply now.
Regards, P-THEMES.
Hi, I have enabled the “Show account drop-down list When the user is logged in, the menu found in the account menu will be shown.” but the menu is also shown to non-logged in users, how can I solve?
Hello, @dragonfra,
Can you please let me know from where you have enabled that option? If possible please share the screenshot.
Regards, P-THEMES.
Hello, @dragonfra,
Thanks for providing me the screenshot, I have just tested it at my end and finds the same issue, it means this is the issue in our theme and I am very thankfull to you for notifying this issue to me, I am forwerding this to our development department for testing it in deep and try to solve it in the theme with upcoming updates of the theme.
Thanks for your understanding.
Hello! sir how to hide “Display Site Title and Tagline” on the logo ?? any idea??
Regards!
Hello, @kashfulecommerce,
When you want to use the custom header that includes your site title in the graphic like Logo etc, you can hide your site title and tag line via the Customizer.
Go to your My Site >> Customize >> Site Identity and remove the check mark next to Display Site Title and Tagline. Then click the Publish button at the top to make those changes go Live.
OR
You can solve this by keeping the Tagline field empty. ( Settings -> General -> Tagline)
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi I download this theme: https://www.portotheme.com/wordpress/porto/shop27/ and in footer I have element with newsltter – https://ibb.co/pRvsfbQ how can I find this block. I check block / widget / theme footer… Thx for all info
Hello, @mimikss,
We have added that Footer top from Appearance >> Widgets >> Footer Top, and you will find the block set under it, https://postimg.cc/Jy5BKBW6 and Text Block and Social Share Block under it, so for editing the footer top block you have to go to Porto >> Template Builder >> Block and finds and edit the footer top block from there: https://postimg.cc/3WVWXZvr as per your requirements.
And further content you have to edit the Text Block under same widget and modify it as per your requirements.
Regards, P-THEMES.
Thx !!
You’re Most Welcome!!
Hi. Just a question. Is it include « Woocommerce notification » that display little window that inform public that « somebody buy this », « somebody show this » etc? If yes, where is the setting for this? Thanks
Hello, @lolilolhost,
Yes we have the setting for it, and you can turn it ON/OFF from Porto >> Theme Options >> WooCommerce as per your requirements: https://postimg.cc/7CMQVbRm
It is known as: Sales Popup.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/10/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Ok. Where can I translate the text for this ? (Can’t edit the text) on the panel you tell …
Hello, @lolilolhost,
You have to translate that text in theme language files using Loco Translate plugin, And if you will not able to, then please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Merhaba, bu paketi aldığımda bütün demoları kullanabiliyor muyum ? hepsini almış mı oluyorum 59 dolara ?
Hello, @serkangumussoy,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can import any of the demo after purchasing the theme as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hi
I would like to find out – my theme everything works fine -
But with the footer area (everything shows under Customize in the backend)
But nothing shows in the frontend??
I have checked under the porto – theme option – footer – all the colors are set. (not plain white)
My site is www.skyphoto.cc
Hello, @charlescheng719,
I have just checked your site now and the footer is showing and working fine for me: https://postimg.cc/Vd64CK1G it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Porto
Thank you for you have a look at -
But i have cleared cache on my Google Chrome and Microsoft Edge -
I still see blank ?.... https://ibb.co/grsJS3c
it weird – u can see what it shows – i cant see what it does.
So i dont know how to edit on the backend…
Hello, @charlescheng719,
You should have to try on any other computer or on a fresh new browser, it is just the cache issue at your end nothing else.
Regards, P-THEMES.
Hi Porto
But i tried with 3 different device.
Surface ; Desktop ; Iphone -
https://ibb.co/fYZ3vFD https://ibb.co/H7BvXBf https://ibb.co/1T0BxSCAll shows different to what you see on your side….
Hello, @charlescheng719,
Then how it is showing fine at my end, I already provided you the proof screenshot as well, that is just the cache issue, you have to remove the server, site, and browser cache, otherwise, until and unless I’ll not be able to face the issue at my end I’ll not be able to help you.
Regards, P-THEMES.
