691 comments found.
Guys I wrote my support req here 6 days ago and you replied me to send a support message 5 days later. Then i’ve sent you my support req yesterday 2 times still haven’t got any reply from you. How lond does this will take a reply from you?
Hey there,
With respect to your query here, unfortunately we do not provide support over the weekend. If you tend to send multiple replies prior to us replying to your ticket, then your ticket gets’ pushed down the queue, causing a delay in reply as tickets are replied to on a first come basis. Please do not send multiple replies to your ticket. We have also replied to your latest ticket. Kindly check into it and should you have any questions, please get back to us within the ticket.
Regards
John from Fox Themes
Support Team
Hello again, I really don’t understand what you are trying to do? I wrote here my issue 10 days ago then you replied me 5 days later to ask my question to your support team. Then I asked you and sent you an e-mail your support forum doesn’t work. How can I create a support ticket. You haven’t replied me. Then I’ve sent you another e-mail yesterday still no answer. What kind of support service do you have or what to do to fix my troubles in your theme!
Hey there,
Sorry for the late reply
We have replied to the tickets.
Kind Regards,
John from Fox Themes
Support Team
Hi! How can I change the location in the projects? I already tried in project fields but in work category list the changes are not seen. I have already sent tickets about this problem and tried your advice but it didnt work. Regards
Hey there,
With respect to your question here, we have replied to your ticket on how to go about this.
Kind Regards,
John from Fox Themes
Support Team
Does this theme support elementor?
Hey there,
Unfortunately as for now the theme does not support Elementor.
Kind Regards,
John from Fox Themes
Support Team
hey reply your mail or should i ask my doubts here .??
Hey there,
Sorry for the delay
Usually we don’t provide support over the weekend hence the slight delay. However, we have replied to your ticket.
Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Weekend is for 2days and you haven’t replied me for last 5days.
either provide me a video or setup process if your aren’t able to reply. I am already 1week late for my project.
Hey there,
We have replied to your ticket
Kindly check into it
Kind Regards,
John from Fox Themes
Support Team
How can we change preloader text?
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Support
Kind regards,
John from Fox ThemesSupport Team
Hey! I would like to know how to loop the youtube video selected for the “Video background” page. Right now it just cuts to random music mixes and looks highly unprofessional. Thank you and best regards
Hello there!
Sorry for the late reply
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Support
Kind regards,
John from Fox ThemesSupport Team
Hello How can i access to shortcode menu as you explained in documentation but there is no screenshot or anything how to access that menu https://prnt.sc/1zwhz4e
Hello there!
Sorry for the late reply
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Support
Kind regards,
John from Fox ThemesSupport Team
Hi, I just installed the theme and while importing the demo it says recommended php version is 5.6 while my server is running on 7.3+ version. After importing demo I get error on wp customize page in appearance menu. Please help
Hey there,
We have replied to your ticket. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hey, I already sent a request to foxthemes.com@gmail.com and opened a ticket here but did not receive any reply yet. The rev slider used in demo is not included with the theme files. Thank you.
Hey there,
We have replied to the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hey,
I have a question concerning the “light slider”: Is there any possibility to link the images in the slider as well?
Thanks! Best, Lisa
Hey there,
While this is possible, I’m afraid it would entail custom work to implement.
Kind Regards,
John from Fox Themes
Support Team
Hello, how can i add the Instagram share button in the projects page? Only Facebook, twitter, Pinterest and LinkedIn are available in theme options….
Hey there,
With respect to your question here, unfortunately Instagram does not offer an open sharing endpoint to receive arbitrary URLs or media.
Kind Regards,
John from Fox Themes
Support Team
Hello,
Is there any way of using a translator plugin on this theme?
Thanks!
Hey there,
We recommend using the Loco Translate plugin.
I hope this helps
Kind Regards,
John from Fox Themes
Support Team
Hi, Haven’t purchased this theme as yet… there are afew thing I would like to know… firstly; 1. Which theme has he 3D virtualization installed in them? 2. Is that 3D feature a plug in that’s in the store or is in a exclusive plug in that comes with the theme? 3. What format does the 3D file require to upload?
Hey there,
With respect to the questions here:
1. Prague theme has one demo in place. As for the 3D visualization, you will just need to insert your project’s iframe
2. Sorry, it isn’t a plugin feature. The option is integrated into the theme
3. The option the theme provides within your project, required you to add your projetcs’ iframe for 3D code.
I hope this information helps
John from Fox Themes
Support Team
Hi. Is it possible, in projects, add a “previous and next” button?
Hello there!
In regards to the query here, it would be difficult to properly address this via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Support
Kind regards,
John from Fox ThemesSupport Team
ok
Is there a way to remove the automatic connection to YouTube that is always running in the background? It might cause problems in regards to GDPR compliance. The theme automatically adds the following script in the footer: <script type=’text/javascript’ src=’https://www.youtube.com/iframe_api?ver=1.1.1' id=’prague-youtube-js’></script>
Hello there!
In regards to the query here, it would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Support
Kind regards,
John from Fox ThemesSupport Team
Has anyone else been having trouble installing the demo data for certain pages? I imported everything looking forward to using the gallery and diagonal slideshow features. However, after installing, the pages seem to exist on my wordpress yet are completely empty with the exception of the header menu and footer. I already imported those specifc pages once again, but it makes no difference. Thank you for reading!
Hello there!
In regards to the query here, it would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Support
Kind regards,
John from Fox Themes
Support Team
Hi, is this theme wpml compatible?
Hey there,
In relation to your question here, unfortunately there are currently no official compatibility tests with WPML multilingual plugin hence we may not be in a position to provide a full compatibility guarantee
I hope this information helps.
Kind Regards,
John from Fox Themes
Support Team
Hi. Is it okay to use this theme with latest PHP version 8.0.11? the recommended 5.6.0 version doesn’t have a risk of security? it’s very early version…
Hello ,
Thanks for reaching out to us
With respect to your question here, we will be adding full compatibility with version 8.0.11 in the near future. I would suggest using versions 7.2 or 7.4 in the meantime.
I hope this information helps
Kind Regards,
John from Fox ThemesSupport Team
I started building with this theme and realized the portfolio project pages offer no navigation like a ‘back to’ button or ‘next’ and ‘previous’ buttons or arrows. This is a critical oversight in a theme that has included so many lovely details. If I can’t find a solution to this issue I am going to have to purchase a new theme and rebuild. With countless projects for visitors to browse, the site needs to include project page navigation so visitors can easily access the next project within a category. I have written you about this and am awaiting a reply but thought it was worth asking publicly since it is a standard feature that seems to be missing from the theme and others might like this information prior to purchase
I look forward to hearing your suggestions for a solution
Hey there,
With respect to your question here, unfortunately this feature is not available by default in the meantime. It would entail some custom work to integrate it as for now, but this is a nice feature suggestion.
Kind Regards,
John from Fox Themes
Support Team
Problems with filters and multi language options? If I change a text in language One, it will change also in language Two, making both articles/pages equal.
And there’s also a Filter problem, not filtering. Any one had this issue?
Hello there!
Sorry for the late reply
In regards to the queries here, it would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Support
Kind regards,
John from Fox ThemesSupport Team
