100 comments found.
We care trying to change the color scheme using the Predefined Skin option but this option is not showing up in the Customizer. Do you have any ideas for this? We are using a Child theme
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
7a6106f0-affe-49fb-bf12-9bab8e66c7cb Miladance – I am her webmaster
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Sent yesterday
Hi.,
we did not receive any mail from your side.
Please send your request to us directly at this email support@wedesignthemes.com
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Have you ever read my message? Already told you at the end of this post that have sent the wp and ftp credentials… i need fast solution, thats why i have already did everything from.my side to avoid messages like: please, send your credentials… Also, this link is a staging site, so please, as always ask, provide me the details of how to fix that issue for my final website that is in process at this moment. Thank you!
Hi Snoepys.,
Sorry for the inconvenience. We fixed and updated your issue on the site. Added screenshot for your reference,
Kindly have a look into it, https://prnt.sc/26xgkfm.
The solution for this issue is,
1) Need to add is_countable condition for the font. Refer https://prnt.sc/26xgq9c
2) Need to add CSS for the customizer. Refer https://prnt.sc/26xgr6w
Let us know if you have any queries or issues. We are happy to help you.!
Your valuable rating is important to us. It will make us happier and more energetic to help and support valuable clients like you.
Kindly, rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Regards., DesignThemes Support.
Great!!! I will check it in the final website.
Thank you for your assistance!!! 
Hi.,
Thank you for your appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hello, on the top menu I have the social icons and a button for ‘book online’. How can I remove this?
Hi.,
Please refer to the videos: http://recordit.co/2KjIhVSnCx http://recordit.co/ynFxdTn5kj
Thanks! One more question. I’m using this code (dt-sc-bg-decor) to make the wave. How can I change the white color?
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.vc_row.dt-sc-bg-decor:before { background-image: url(data:image/png;); }
Note: You can change the background-image value as per your need.
I have installed BuddyPress and get this same error when I try to access to Notifications, Forums and Settings. It works only in Activity and Profile:
Fatal error: Uncaught Error: Call to undefined function bp_is_user_forums() in /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-content/themes/accu/buddypress/members/single/home.php:75 Stack trace: #0 /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-includes/template.php(772): require() #1 /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-content/plugins/buddypress/bp-core/bp-core-template-loader.php(222): load_template(’/home/customer/...’, false, Array) #2 /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-content/plugins/buddypress/bp-core/bp-core-template-loader.php(67): bp_locate_template(Array, true, false, Array) #3 /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-content/plugins/buddypress/bp-core/bp-core-template-loader.php(407): bp_get_template_part(‘members/single/...’, NULL, Array) #4 /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-content/plugins/buddypress/bp-members/classes/class-bp-members-theme-compat.php(212): bp_buffer_te in /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-content/themes/accu/buddypress/members/single/home.php on line 75
Video with the example: https://youtu.be/OVJ330NStGo
All plugins and theme updated. (2.7 in Accu)
P.D: Already sent my credentials via email months ago.
Thank you!
Hi Snoepys,
The login details that we have do not work. Please send us the updated FTP and admin login details via the right bottom form located @ http://themeforest.net/user/designthemes
Regards., DesignThemes Support.
Ok, done!
Please, send me the details of the changes that you have made in order to save it for future updates or if I need to revert back to an old backup.
Forgot to say that it still doesn’t work in the courses tab.
Thank you!
Hi Snoepys.,
It seems that you have removed all the contents on your site. The site is empty now. Please have a look at your site. Also the forums pages now are not showing any fatal errors.
Regards., DesignThemes Support.
Hi;
Yes, I have no content at this moment, because I have made a reset to a fresh install in order to see if everything will get fixed. For this bug, no content is needed and the forum error is still the same, because I did not refer to the forum itself, I talk about the BuddyPress user dashboard forum:
https://fusion.elencuentrohumano.org/members/designthemes/forums/ https://fusion.elencuentrohumano.org/members/designthemes/courses/ https://fusion.elencuentrohumano.org/members/designthemes/notifications/ https://fusion.elencuentrohumano.org/members/designthemes/settings/In these 4 links the bug is the same:
Fatal error: Uncaught Error: Call to undefined function bp_is_user_forums() in /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-content/themes/accu/buddypress/members/single/home.php:75 Stack trace: #0 /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-includes/template.php(772): require() #1 /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-content/plugins/buddypress/bp-core/bp-core-template-loader.php(222): load_template(’/home/customer/...’, false, Array) #2 /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-content/plugins/buddypress/bp-core/bp-core-template-loader.php(67): bp_locate_template(Array, true, false, Array) #3 /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-content/plugins/buddypress/bp-core/bp-core-template-loader.php(407): bp_get_template_part(‘members/single/...’, NULL, Array) #4 /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-content/plugins/buddypress/bp-members/classes/class-bp-members-theme-compat.php(212): bp_buffer_te in /home/customer/www/fusion.elencuentrohumano.org/public_html/wp-content/themes/accu/buddypress/members/single/home.php on line 75
Kind regards.
Hi Snoepys.,
The issue has been resolved. Please have a look. We will update the issue in our theme asap.
Regards., DesignThemes Support.
Hi, thanks a lot! Could you mind to share the solution, like you have done before with another fixeds, please? I need to reset today in order to install all pages and post again.
Hi Snoepys.,
We have removed the following code shown in this screenshot https://prnt.sc/22fouon
Regards., DesignThemes Support.
Thank you a lot!
Hi.,
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hi! Already voted a time ago.
I have been working on my website this week and have found other problems:
1.- Framework didn’t show properly: https://imgur.com/am1NL9z It happens sometimes when I reinstall the theme and plugin. Is there any way to avoid this? What can I do to repair it? I need to know the process in order to fix it by myself in the future.
2.- Everything in Buddypress and BBpress works fine except these 2 pages:
https://fusion.elencuentrohumano.org/groups/nivel-i/admin/group-settings/ -> https://imgur.com/zuQiseL https://fusion.elencuentrohumano.org/groups/nivel-i/forum/test/ -> https://imgur.com/7p7r7YXPlease, as always ask, tell me here what is the process to fix it, because it is a non-live website. I am working on it until everything works fine.
Thank you and have a nice 2022!
Hi Snoepys.,
1) Only if some files are missing from the theme, this error should be coming. So please make sure all the files are uploaded correctly.
2) Just rename the 2 folders shown in this screenshot https://prnt.sc/24rm0hj and check the forum pages.
Regards., DesignThemes Support.
Hi and thank you for the fast answer!
1) I have reuploaded 2.8 Accu theme folder downloaded from Envato today and still have the same issue. 
Maybe is because I didn’t have installed the demo content?
2) Thank you a lot! It works great and the design is better now!!!
Hi Snoepys.,
We need to check the backend and the files to debug the issue, so send us the updated FTP and admin login details via the right bottom form located @ http://themeforest.net/user/designthemes
Regards., DesignThemes Support.
Please check your inbox, already sent it 20 days ago, and haven’t changed it.
The login that we have does not work. Please send the updated one.
Ummm, I didn’t change it since the last time. Don’t know what happens. I have sent it again then. My apologies.
Hi.,
The issue has been resolved. Please have a look.
Regards., DesignThemes Support.
Ok, thank you, what files are the ones that I am missing?
The issue was not due to missing files. Only the https call was updated. No other files were changed.
Ah, ok. And where I can change the https call if it happens again in the reinstall?
Dashboard > Settings.
Ok, great, thank you a lot!!!!
Hope your issues are solved. If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Menu Missing
Hi.,
Thank you for contacting us.
Please refer : http://docs.wedesignthemes.com/dt_articles/header-layout/
If the issue persists, please mail us your site credentials (WP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
how much to create elementor version of the theme?
Hi.,
Thank you for contacting us.
The elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default Visual composer page builder will work with dummy pages created with the Import Option.
Thank you, we look forward to helping you!
okay how much to recreate the dummy content in elementor?
Hi DMDwapps.,
It is impossible to create the dummy content in elementor in this theme. We have a elementor framework, but the whole theme needs to be built with that and it will take lots of time (200 hours) So it will be impossible for you to pay.
Thank you!! Please, another. Does this theme come with any appointment plugin?
Hi.,
Thank you for contacting us
Theme support Ultimate Booking Manager plugin: https://wordpress.org/plugins/dt-booking-manager/
Hi! I have found that you have created 4 users on my website on the past 15th July. Also, I have updated the Contact Form 7 plugin and now it works, but nobody tells me what changes have been made in order to get it working. I need to reverse to previous backup data but I don’t want to lose the changes that you have made in order to have the compatibility between the updated Contact Form and Accu Theme that I have been waiting for several months. Please, will be so kind to tell me what changes have you made it one month ago?
This is why I always ASK to tell me what changes have been made to my website, to avoid ask later for it.
I need to make my revert data today.
Thank you.
Hi.,
We just deleted the “Contact form7” plugin and reinstalled it again that’s it.
Regards., DesignThemes Support.
Hi! Thank you for the answer. I have tried to do the same in a fresh installation of Accu, but it prints the same error. Have you tested in your demo? Maybe is there another customized change in my installation that are we missing.
I will try then another plugin like WPForms because the 5.4.2 version of Contact Form 7 is not compatible with ACCU.
I am still waiting too for the update from your last version (2.5) since January. Hope it will arrive soon with the fixes.
Best Regards.
Hi.,
If you want, you can use some other plugin and while updating our theme we will check this.
THANKS!!
Regards., DesignThemes Support.
Please, can I work with editor WPBakery? Thank you!!
Hi.,
Please refer : https://youtu.be/kvJ6HUraYf8
your theme is imported but your theme also has out dated plugins.
also Special Pricing how do i add products here? for services?
Hi.,
1) Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
2) Please refer : https://youtu.be/ON9T0CK29Ko
here i looked no category or section on how to display here.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
can you send you send a document of how that section works.?
Hi.,
Please refer : http://recordit.co/eFRMcDxqxI
Find category id : https://support.wedesignthemes.com/knowledge-base/how-to-find-category-id/
Hi! I have seen that Envato says that this theme have been updated today (4 august 21) but when I update the theme still appears 2.5 version and no changelog in item details. What changes have been made to the theme?
Hi.,
https://prnt.sc/1jfbaji You can find our changelogs here. Please check it and proceed.Regards., DesignThemes Support.
Hi! Thank you for the answer, but I am still confused. Maybe is a envato error, because in the theme ítem details show this in Last update 4 August 21: https://prnt.sc/1jfmgmg And, in the top of the page, it prints this (Recently updated): https://prnt.sc/1jfnca2 Changelog says 23 january 21, 8 months ago: https://prnt.sc/1jfbaji Thats why after checked yesterday the Changelog, I have find out that the dates doesn’t match.
Hi.,
We just update the theme description.
We are in the process of upgrading our theme so we will be able to provide an update next week.
Thank you, we look forward to helping you!
Hi! Great!!!
I will wait for the update then. Hope that the bugs with the contact form 7 and with the event calendar will be fixed in this update.
Hi.,
Ok, thanks!!
Regards., DesignThemes Support.
Any news about the update? I was waiting for it the last week, as you promise. I am still facing the Contact Form 7 incompatibility with your theme in the last update: https://contactform7.com/faq/after-submission-my-contact-form-redirects/
Hi.,
Sorry, We are working on it. Please wait for our theme updates.
Regards., DesignThemes Support.
Ok, thanks. Hope it Will be arrive soon!
Hi.,
THANKS!!
Regards., DesignThemes Support.
Hi! Any news about the update? You say next week 2 months ago:
“Hi.,
We just update the theme description.
We are in the process of upgrading our theme so we will be able to provide an update next week.
Thank you, we look forward to helping you!”
Hi.,
You can use the older version of contact form-7 until we release our theme updates.
Regards., DesignThemes Support.
Done!
In version from 29 January 21 (and in currrent online preview) there are 2 major bugs with Mozilla Firefox. First is that every few times the loader icon doesnt disapear and page is stuck forever, in other cases it takes 10+ sec to load. Second one is that the testimonial part is displayed incorrectly (all at once).
Hi.,
Please send your WordPress & FTP login details we will check your speed issue.
Regards., DesignThemes Support.
Hi.,
We can not see your issues – https://prnt.sc/1ipfa6z
In our demo, we didn’t optimize images so that our site loads low.
Regards., DesignThemes Support.
How to remove book online button near main menu? I tried going into Admin Panel > Header > Edit Header but “Header” redirects me to “Customize” on the front and I can’t edit the header
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hi.
I bought this theme one year ago and I have found some bugs that aren’t yet fixed:
a) 7 months ago I reported in this link: https://themessupport.com/forums/topic/header-and-blog-issues/ in point 3 of the first reply, that the header disappears in month calendar page of The Events Calendar plugin although you claimed in the item selling page that: Managing events by day, week, month or list is a breeze in Accu theme. Since it’s fully compatible with the Event Calendar plugin. So that you can create your events in an attractive look.
b) 2 months ago I reported in this link: https://themessupport.com/forums/topic/incompatibility-with-updated-contact-form-7/ that your theme is not compatible with the new version of Contact Form 7.
Please, I have patiently waited for an update with these fixes. 5 months ago I renew the extended support. I want to renew it again, but I need faster solutions if I pay for these services in order to work on my web because I am stuck with these bugs.
Kind regards.
Hello, I’m going mad. I ‘m trying to change the image of the second block in the Home page of demo content. The image is on the right of tile “Frequently Asked Questions”. this is the file https://dev.monicarussi.it/wp-content/uploads/2018/07/Parallax-img.png.please How I can change this image? Thanks
Hi.,
Please refer : http://recordit.co/7NPL265VLR
Can I use the Divi Theme Builder Plugin instead of WP Bakery?
Hi.,
The Divi page builder hasn’t been tested with the Acupuncture theme, so I can’t confirm whether or not it’s compatible.
Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
Which plugin does it use for bookings? is it connected to WooCommerce (eg. booking with payment)? where are the WooCommerce pages on the demo?
Hi.,
Thanks for the interest!!
The “Booking plugin” is our own plugin and it’s not integrated with woocommerce. https://prnt.sc/126r4np these are the available payments
Regards., DesignThemes Support.
hello could I ask question for how to change the service price that marked on the pic?
Hi.,
Your screenshot is missing. Please send it once again we will help you.
Regards., DesignThemes Support.
Hy I have a bug when i activ ACCU theme, i going to personalisation of theme and i have this error “Non-existent changeset UUID.”, and when i activ pluging “Simply booking manager” i have a other error message : There was a critical error on this site”
Can you help me?
Hi.,
Sorry, we didn’t check our theme compatibility with any third party plugins like ””Simply booking manager”“
Regards., DesignThemes Support.
ok mais quand je désactive le pluging Gestionnaire de résevation simple, j’ai quand même cette erreur : UUID de modification inexistante
Hi.,
Can you please send some video references of your issues? We will help you.
Regards., DesignThemes Support.
do you have elementor version..
Hi.,
Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
do you offer dummy content in elementor? i don’t use wpbakery its bloated.
Hi.,
The elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default Visual composer will work with dummy pages created with the Import Option.
Thank you, we look forward to helping you!
so do you have elementor widgets to recreate your page in?
You need to recreate the pages with elementor
How to i globally turn off the wp bakery header and footer?
Hi.,
Kindly get into Admin Panel > WPBakery > Role Manager > Post Types > Custom > and enable the option.
Refer : https://prnt.sc/w54xfc
Thank you, we look forward to helping you!
