165 comments found.
Hello, I purchased the theme but I need to work it first on a development site before moving it to the final hosting and domain, how does the license work in that case? At what moment should I activate the theme? Thank you very much for your prompt reply.
Hello,
Thank you for reaching us!
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
Also, you should know that you can deregister theme via Help Center now, and if you have additional questions, feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Is it possible to edit the pages using Elementor?
Hi there,
Thanks for taking an interest! The native import method comes with Elementor, so when you run import tool you will get Elementor content, so indeed this is possible.
Do let us know if you have any additional questions.
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Hi Team, I submited ticket #155109. Could you please help reply soon.
Thank you
Hi there,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Hi! The responsivity on the ‘SEO Agency landing page’ does not function the same, or at all as well as it does on your demo. (Compare with this link: https://cb.bravecommunication.se/ with this one: https://borgholm.qodeinteractive.com/seo-agency/) I would like it to function exactly the same as your original demo in regards to responsive scalability. My support has expired and I wonder if I have to pay the renewal fee for this to work? Best Regards, David
Hi David,
Thank you for reaching us!
We inspected both sites, and the only thing that’s different on your website’s responsiveness is the slider revolution section (1st section). This is probably happening because global responsive breakpoints for Slider Revolution are not set on your website. To set global breakpoints, go to Slider Revolution > Globals > set the following values and save changes. After this, responsiveness should be the same as on our live demo.
For more info about Slider Revolution, check the following article.
Hope this helps
Support
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Qode Interactive
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Thank you very much! The only problem now seems to be that the headline will not change it’s size from the style area in Slider Revolution.
You’re welcome!
These titles are added with “Section Title” shortcode (please see screenshot) so it is necessary to set options inside the shortcode itself.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Thank you.
Support
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Thank you again for your answer! Could you just post another link to the screenshot, since the current one just displays: “Gyazo image is not found”. Best regards, David
You’re welcome.
Please check this screenshot.
Support
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Did you use framework REACT in this theme? We would like to buy and transform your theme, because of that really interesting which technologies you used.
Hello,
Thank you for taking an interest in our theme!
We are using our own framework, note that we’re focused on developing WordPress themes only, and if you decide to purchase theme, you’ll get PHP, JS, and CSS files.
If you have additional questions, let us know.
Support
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Hello,
In your theme, slider revolution is included, but i can’t access “addons”. You need a license for that.
So, how is it possible to make the “Typewriter” effect that you use on your demo presentation page?
https://preview.themeforest.net/item/borgholm-marketing-agency-theme/full_screen_preview/28482027?_ga=2.250426822.1332518061.1638121765-823191002.1630518497Thank you for your help and well done for this wonderful theme!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will take a closer look.
Support
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Qode Interactive
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Is it possible to customize the 404 template in a child theme? This doesn’t seem to work ”/wp-content/themes/THEMENAME/inc/404/templates/”
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Qode Interactive
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Hello! I tryied sending a ticket, but it says that support expired… the problem is with your theme, so I am kindly asking you for advice and/or help. I’ve got some header problems: 1. While on the horizontal version on mobile, the menu is broken (the white background is only until 50% of the menu, not full). 2. While on the horizontal version on a tablet, the menu overlays the logo. It should’ve been the mobile menu. Give the ability to set when the mobile menu should come. 3. On the following pages, where the title has been removed, and because you don’t give the option to exchange the image with a video, we had to create a slider revolution and implement it with Elementor, there is a distance between the header and the video, and we can’t solve it in order not to crash the desktop/tablet version also. We would need it to work fine. The problematic pages for this are: brands, influencers, community and events. 4. On the page influencers, the last item is an orange section, just like we have on the page Team, yet on Team, there is no space after the orange section, but on Influencers, there is, and we can’t get rid of it. Please help! Thank you!
Hi there,
We haven’t experienced any issues with responsive layout on our demo or local installation.
Please understand that author’s dashboard is meant for general inquiries and pre-sale questions, so we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will check this and assist you.
You can always extend your support. Please check the article in this link.
Support
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I had raised the support last week back and still yet there is no response from you my request id is 2517858
Hi there,
Thank you for reaching us!
We could not locate any request with your Envato username or with this request ID. To submit a ticket at our Help Center please follow instructions from this article – How To Submit A Ticket.
You can also contact us through this email, just include your purchase code in the email, and our support agents will gladly help you.
Support
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I tried registering my purchase code and e-mail address; and Wordpress is saying I need to de-register the theme elsewhere to register. I’m not using this theme on another hosting plan or domain. I just sent an e-mail to support. Any chance support can check on this and release this purchase code, so I may register it for my domain? Thanks so much!
Hi there,
Thank you for reaching us!
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Select Portfolio part of
Qode Interactive
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We are very disappointed about speed performances… !! Our client find his new website very very slow. So we tested it with Google Speed Insights. And the results are… awful ! I buy a lot of templates with Themeforest, I found this one beautiful, but I am so disappointed with its performances. The GSI results here : https://developers.google.com/speed/pagespeed/insights/?hl=fr&url=https%3A%2F%2Fvigo-avocats.com%2F
Hello,
When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also, you can check our article here as well as about the recent changes in GTMetrix.
You should know that you are more than welcome to submit a request at our Help Center and our support team will be happy to help and provide you with guidance on what you can do to improve your site performance.
Support
Select Portfolio part of
Qode Interactive
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Hello
Thanks for your quick answer… I am ok with you, but how can you explain, your own results are as bad as mine, with your own server? https://developers.google.com/speed/pagespeed/insights/?hl=fr&url=https%3A%2F%2Fborgholm.qodeinteractive.com%2Fvertical-showcase%2F Anyway, thanks a lot for your help! We’ll try to improve following your recommandations…Hello,
Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos.
We always give advice to our users on our Help Center when they build a site in our theme, what steps they should take in order to improve the speed.
Support
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Hello! Again, the demo importing doesn’t go past 48%. Something’s really wrong with the theme. The server has the following specs: https://ibb.co/VmsH0zs
Hello,
Thank you for writing in!
You could try the XML demo import, which is lighter. You can find the instructions for it here.
If you are still not able to import the demo, feel free to submit a ticket to our Help Center, and our agents will be happy to try and import the demo for you.
Support
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Hey there,Thanks for this amazing theme, very easy to use I want to create 3 pages and each one will show one blog category only. Can i do that with the “blog list” widget ?
Hello,
Thank you for reaching us!
You have an option to choose only one category for the blog list, take a look at this option.
If you have additional questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Qode Interactive
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A great thanks for your help and quick answer !
Support
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Hi! The preview link of this theme is not working. Its giving error: Error 521 Web server is down
Hello,
Thank you for reaching us!
Please try to access the live demo now, it’s possible that there were some temporary interruptions that have been resolved in the meantime.
Support
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I am interested in purchasing your theme but I can’t access the preview anymore. Theres an error 521 screen.
Hello,
Thank you for reaching us!
It’s possible that there were some temporary interruptions that have been resolved in the meantime so please try it out to access our demo once again.
Support
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Hi, I’ve recently purchased the theme and everything working good except when i go to the ‘widgets’ I’m getting all kinds of errors. I’ve reached out on your support forum and attached a screenshot.. waiting your response/help, thanks!
Hi there,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
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It has taken over an hour so far to load demo content. Is there a faster way to get it to load? Is this normal?
Hello there,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
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Hello, I just install the theme and want to use the slider-revolution silider plugin but in the licensing file, Item Purchase Code is blank. Can you help me, please?
Hello there,
Thank you for reaching us!
Slider Revolution in a bundled plugin. Bundled plugins do not come with licenses for end-users hence they do not have access to automatic updates. However, we release the latest plugin versions with our theme updates, so you will have access to them by updating your theme. You can read more about bundled plugins in this article: Activating Licenses For Bundled Plugins
If you have further questions, feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi team,
we have purchased the theme, and activated it with purchase code and email id, when it’s importing demo templates it’s getting stuck at 4%. Please help me on this. Please contact me if you want a purchase code. farshan@erisn.comThanks and regards farshan ak
Hi there,
Thank you for reaching us
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
Prior to that, we always recommend checking your server resources. You can read more in this article.
You can always try to import our demo content with our XML file
If you still can’t handle this yourself, you could always submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Qode Interactive
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Hi!
We are interested in buying your template. But we have some questions to ask you.
Is there a possibility to test the template first? We have ideas of how we want the design but we would like to make sure it works.
Thanks!
Hi there,
We can’t offer testing. Let us know if you have any questions, and we will be happy to answer them.
Support
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