461 comments found.
I see in the information that the PSD is included. Is there also a Figma file available?
Hi Kristof_76,
Thank you for being interested in our theme! 
This theme was designed with Photoshop, not Figma.
Have a nice day!
hmmm… that puts me in a difficult situation, Ps is so not done for UI design… files are way to heavy and just useless.
Thanks for the reply
Hi Kristof_76,
If you only use the theme for your WP website, you won’t need to use the PSD files
Happy New Year!
hello, i have a problem with my footer in my website(mobile), can you helpme pls
Hi jdcondor_20,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi- Trying to import demo content and getting this error
An error occurred while fetching file from: https://xxx/wp-content/plugins/themesky/importer/data/content.xml! Reason: 401 – Unauthorized.
Before trying to change any permissions 
can you direct me to what should I look, I am previously worked only on Drupal sites and dont know so well insights of WP.
Regards
Virgo
Hi Virgo_Jaani,
There may be a problem with your hosting configuration. Please read this article https://ocdi.com/import-issues/ and check it again.
If you can not check it, please try contacting your hosting provider and ask them to check hosting configuration for you (send them the link above).
If you still can not resolve it, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi, are there templates for the woocommerce emails that match the go store theme?
Hi awfmilton,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
buenas tardes, quiero usar el botón cargar mas que esta en la pagina de compras en alguna otra pagina.
como puedo hacer esto ?
Hi randressaavedra,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
HI, can you help me install it?
Hi namlobster,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
I have a ticket send to you, this id ticket 2937939 please check it
Hi namlobster,
We have install the Gostore theme for you. Please clear caches and check it again
Best regards,
Hi,
After Installation of theme to WP admin and importing demo data, most of items are look ok except theme header.
I am unable to find theme header layouts for editing. Also when I apply header layout from theme options it does not work.
Please suggest where to customize theme headers and how to set on home page. I am using electronics 07 as my home page.
Hi Wariz2021,
The header layout may be overrided in Page Options. You Edit page (not Edit with Elementor), you will see Page Options. After changing, you can switch to Elementor and continue editing page content. For more information, please read our documentation https://docs.theme-sky.com/gostore/#page-options.
About customizing header, please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you.
Have a nice day!
hello I bought your theme. it’s a pretty theme. On the other hand, the product detail page is not responsive and the images are not displayed in slide moreover the images do not have a fixed size
Hi prototypejean,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
I want to remove the top header area permanently, How i do it?
Hi domains2,
You go to Appearance > Theme Options > Header > Store Notice > delete the content.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi, the theme is so beautiful, although so interest, but if I’ll get few answer that metioned.
1. Is it include elementor pro page builder with your theme?
2. I want to create more page and also want to show by home page- like as “Smartphone & Tablet, Home Appliances, Games, Cameras, Accessories” that were already published.
Is it possible to create and publish more and more?
Thank you
Hi Aminurmollah,
1) If you want to use the Elementor Pro, you should buy the license of Elementor Pro
2) Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi, I need to change store notice image on my website Please send me what is the size of the image? I want know your sample page image size?
Hi virajniroshana,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi, I tried to register the license key of Slider Revolution, but it’s says that is invalid. Can you send me a valid one? Thanks
Hi chrismang2330,
Please read this article https://skygroup.ticksy.com/article/10856/
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, I am having difficulties with changing some colors of the theme. For example when i change the color of the buttons nothing happens. Why ?
Hi zyl3k,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
i purchased the theme GoStore. but now i install theme. after install theme i can not change header & footer, And product images, banner images missing.. So please help ne ASAP.
Hi johnfrmearth,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi,
I may purchase the gostore theme. I have purchased mymedi and I have been very satisfied with it. Does gostore use the same framework as mymedi? Does it have similar functionality and does it performs the same well (by means of speed) as mymedi does?
Thank you
Hi gneto,
The Gostore theme is another theme. It uses the Elementor ( instead of using the WPBakery Page Builder as the MyMedi theme ) to create or edit the page. You can preview the Gostore theme here – https://demo.theme-sky.com/gostore/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi there! Wonderfull theme, wonderfull support! Quick question. Can i add content between the product’s description (product page) and the footer? e.g elementor content??
Hi farmakeiopapandreou,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I need the current updated version of Go Store that I purchased to update my Wordpress Website
Hi y2kroger,
To update the Gostore theme, you read the document at the link http://docs.theme-sky.com/gostore/#updating-the-theme so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Nella configurazione Opzioni Tema per Header malgrado lo posizioni su header layout 3 non lo cambia.
Hi giovannapatane,
Please try clearing caches if you have.
Please also check Page Options https://docs.theme-sky.com/gostore/#page-options. You go to Pages > Edit Page to see Page Options. It may be overrided.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi ! Recently I purchase GoStore theme and I have a problem to load the shop page in elementor. Appears the message “Sorry, the content area was not found in your page. You must call the_content function in the current template, in order for Elementor to work on this page.” How I can solve this?
Hi Oxygene2021,
Because the shop page use the layout of WooCommerce when you configure the shop page in WooCommerce > Settings > Products > Shop Page Display.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
I want to translate left sidebars SHOP BY CATEGORIES and PRICE. How to do this?
Hi Oxygene2021,
You go to Appearance > Widgets > Product Category Sidebar > translate the title of the widget items.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
All Ok thank’s!
Hi! I want to edit appearance of product in shop page. Example1- I want to appears the word “SKU:” before the number of SKU. Example2- Products with variation price I want appears the first price and before the price appears the word “From:” Is it possible?
Hi Oxygene2021,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
I want to change ipad slider text part , how i do it
Hi domains2,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
