420 comments found.
I need to get this site done and I can’t fill out a support ticket because it says my purchase code is invalid but IT IS VALID! Your support process takes forever to fill out and the documentation for the theme isn’t very good. How do I remove the search from the header? How do I edit the Quick Contact Info area?
Hi there,
Thank you for reaching us!
To remove search widget from header please navigate to Appearance > Widgets and remove Wilmer Search Opener widget from Header Widget area (please see screenshot).
Contact forms are added using the Contact Form 7 plugin and you can find more information on how to edit these forms in this link.
In case you have multiple themes it is necessary to submit a request for the new theme for it to be listed in supported items. To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
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QUICK CONTACT INFO isn’t a contact form it is a button on the right in the header. When I go to widgets there is a whole bunch of errors in red from your theme such as: The “mkdf_separator_widget” block was affected by errors and may not function properly. Check the developer tools for more details.
When I open your widgets the loader just spins and spins. Everything in Wordpress is working but that and it is on a good GoDaddy hosting plan. I need to get this done!
Hi,
Please note that block based widget feature added in WP5.8 requires a bit more dedicated resources. You can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
Alternatively, you can try using this plugin which reverts widgets back to classic.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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The last Update 2.7 after I install core Update Broke all my site!!!!! I Had to use my back up to make my Page work again
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
It is necessary to update the plugins as well. We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hi, of course I update all the plug-ins and I have the latest WordPress i am experience user and i have done this more than once your update has issues Unfortunately I can not send you photos to see your self
Hi there,
Since it is a bit hard to tell from here, and since everything works fine on our testing installation we would kindly ask you to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hi I tried already my support is expired and is not possible to open ticket
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end?
Thanks.
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I need general support but can’t raise a ticket since the support period expired. I wish to have my website licesne reactivated Wilmër – Construction Theme so that I can use it with a different website
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Before I purchase, can I check if the outline titles (behind the main titles) can be removed if I didn’t want them?
Hello,
Thank you for taking an interest in our theme!
Yes, you can remove Background text from Row or Section in Elementor (see this link).
For more info about theme options, feel free to take a look at theme docs.
If you have additional questions, let us know.
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Hello, does this theme offer a sidebar navigation? For instance, the ability for the viewer to click between Service pages without leaving the Services section. If so, can you please send a link to an example. Thank you.
Hi there,
Thank you for reaching us!
There is an option for vertical navigation in Wilmer Options > Header (please see screenshot 1 and screenshot 2).
If you have any additional questions please let us know.
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Not the main navigation but a inner page vertical navigation. The horizontal header navigation will stay as it is but the pages will have a custom vertical navigation to click between pages that share similar info. Does that make sense? Here is an example – https://www.mascariwarnerdinh.com/client-experience/
Hi there,
The example you sent to us is from our other theme Ambient. That is a navigation menu that is added in the sidebar. You can achieve that if you navigate to Appearance > Widgets and add widget Navigation Menu to Sidebar Area.
Let us know if you have any further questions.
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Yes, I know its from Ambient, its the example of the sidebar navigation that I’m after. Does Wilmer have the same in-page sidebar navigation capabilities?
Hello,
You can create sidebar navigation in the Wilmer theme as well, see this screenshot as an example. To achieve this, you need to set the sidebar on page and choose a custom widget area with Navigation Menu widget.
If you have additional questions, let us know.
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Excellent, that is what I was looking for, thank you.
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hi, i have a query. Why doesn’t my theme apply some color changes to some sections? And I can’t change the font size in the product category either, it’s too huge. I need help.. 
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Demo import does not work!
Hello,
Thank you for reaching us!
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully. You can also try the XML import, which is lighter and can be performed with less than required server resources.
If you still can’t handle this yourself, you could always submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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how can I remove “Wilmer Options” from the admin bar at the top
Hello,
Thank you for reaching us!
The option to remove “Wilmer Options” from the admin top bar, unfortunately, doesn’t exist within the theme. You would need to edit template files to achieve this, however, as an alternative, you do have an option to disable the entire admin top bar for each user in Users > open user profile > disable Show Toolbar option (see this screenshot).
If you have further questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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How do I change primary colors at once?
The blue and orange color?
I couldn’t do this easily!
Hi there,
Thank you for reaching us!
Please note that theme elements like header, footer, buttons, fonts, page and section background etc. have their own separate color settings so they are more customizable.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi, I would purchase your theme, but before I will do one question: Can i have Fullscreen Menu and Standard Menu both active? In the demos I see standard menu and side menu (attachment: https://prnt.sc/1u79l9p)
Hi there,
Thank you for taking interest in our theme.
Unfortunately it is not possible to have fullscreen menu with standard menu. These are two different header types and for fullscreen menu it is necessary to set header type to “Minimal” (please see screenshot).
If you have any additional questions please let us know.
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how can I add filter to Masonary style blog page
Hello there,
Such an option, unfortunately, does not exist within the theme.
You should know that you can always turn to our support team for any theme related question and you are more than welcome to submit a request at our help center and our support team will be happy to help.
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unfortunately we tried this very late and our support expired. any other way you can help?
Hi,
For more general questions regarding theme you can ask us here.
In case you wish to extend your support please check this article – General Info On Support Expiration. You can also check what is covered by the support in this article – this linkWhat Does Item Support Cover?.
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Thanks for letting me know, to never purchase a Mikado theme in future
Hi,
We are sorry that you’ve got this impression or if there was any misunderstanding, but we have replied to your question in the first comment, so in case you have any additional questions please let us know.
Please understand that the free support period is included 6 months from the purchase date. We are also available here on theme’s dashboard or via this email for theme related questions.
As we mentioned in our first comment, unfortunately category filter for blog lists does not exist as an option within the theme.
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how to remove cart and search from the menu?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Im really dissapointed. I had question and got default copy-paste answer on your support forum. So decided to write the question here, coz nobody responds to my issues (first time in my life for the mikado themes). The questions is simple, how does the file is called and where does it put to change “NEXT” and “PREV” button text mannualy without any translation plugin. I want to change it MANNUALLY, pls tell which file it is! ASAP this is very urgent, cant wait anymore for your answer, coz it already took me 3 days to reach to you.
Hi there,
The reason why our support instructed you to translate the labels instead of changing them directly in the theme files, is to avoid having them overwritten with the default text every time you update your theme. Please check your ticket again, our agent provided you with the path to the file where this can be changed.
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Hi,
I have registered my theme alright but still got this warning:
Your copy of the theme has not been activated. Please navigate to Wilmer Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.
Why would that be ?
Thanks.
Hi there,
Please make sure you have the latest version of Wilmer theme and its Core plugin. If the issue persists, please send us a mail and include your purchase code and one of our agents will assist you.
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When it will be updated for the latest wordpress?
Hello,
Thank you for reaching us!
We are working hard on adding compatibility with the WP 5.8. The update will be available soon.
If you have further questions, or you need additional help, feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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This theme is not compatible with Latest WordPress. Please check before buying, and there is no option for a refund!
Hello,
Thank you for reaching us!
We didn’t include compatibility with WordPress 5.8 yet. It would be best to wait until we release an official update, but you can also try using Classic Widgets plugin as a temporary solution if you run into issues with widgets on the latest WordPress version. We are working hard on adding compatibility with WP 5.8, and update will be available soon.
If you have further questions, or you need additional help, feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello, Pre-sales – i notice this theme hasn’t been updated in a few months – is this compatible with the latest version of Wordpress?
Hi there,
We haven’t tested our theme with WP 5.8 yet. You can try using this plugin as a temporary solution if you run into issues with it, or wait until we release an official update.
Let us know if you have any additional questions.
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I have purchased the theme and i cannot install the demo content. I have signed up to your site but have not recieved email confirmation to activate my account?
Hi there,
Your account has been verified, please try logging in now. See this article about importing the demo: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older- If you need further assistance with this, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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The social icons on the site demo are broken and are also broken on the content i had imported.
Hi again,
Please submit a request on our helpcenter and one of our agents will take a look. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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At the moment its not important as im working on the site so i will raise a ticket but i see you have released a website update yet the social icons are still not showing on my site or even you demo site.
Hi again,
Please provide a url and a screenshot so we can see what you are referring to. Thanks.
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I have tried to sign up on your site using the same username here however i did not get an activation email.
Hi,
We’ve checked and your account seems to be verified now.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you.
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I purchased this and have no idea how to get it live or how to make changes. Where is the template how do I make changes
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks
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Hi there, I have a question regarding support for multiple subdomains. My client would like to use this beautiful template for his website but it consists out of multiple subdomains. In is possible to use this template with one back-end in the following matter?
e.g. construction.mycompany.com -> color variation #1 with own menu and pages woodworking.mycompany.com -> color variantion #2 with own menu and pages … furniture.mycompany.com -> color variation x with own menu and pages
Hi there,
Thanks for taking an interest! Envato has its own licenses and we can’t offer any different buying options beyond their rules. At the moment, they don’t offer a multisite license and you can choose only a Regular or Extended license but as you can see, both licensees allow installing the theme only within a single app. By our understanding of both licenses, you can only install the theme on one installation and one domain. So subdomains can be allowed if the content of the main domain is related. However, as we do understand this is is not the case on your end since the content will differ and is not related.
Feel free to send us a mail to our help center for further information.
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Trying to get the cover block to work and go full width but I can’t seem to do it, the option is not there?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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