450 comments found.
Hello dear, nice to meet you, my name is Matteo and I am the owner of www.studemme.com
I created this site about 2 years ago, using masterstudy education wordpress theme (https://themeforest.net/item/masterstudy-education-center-wordpress-theme/12170274), but I would like to change the theme because Masterstudy is bad, they have horrible support and every time they release an update my site doesn’t work as it should.
So, I noticed your theme and I have some questions for you:
1) is your theme designed like Udemy? Can users register and receive payments based on their courses? Can they see their earnings?
2) Will it be possible to transfer all my current courses automatically to your theme?
Please answer me these questions without attaching any guides. Thank you very much
Thanks for your interest. 1) Yes you can do using TutorLMS Demo. 2) No, you have to transfer content manually.
If any more questions you can ask here.
Thanks
Thank you too. I wish some details for the second answer. There is not a way to migrate contents from my old web site?
No way. You can do it manually. We always try to keep our updated. For getting better you have to do some extra work. If you want my support team will help you – but you have to pay for it. Thanks
hello rs-theame, when i want to use Licence key is give me nothing is not accepted.
Can you try to share your purchase key and admin access to support@rstheme.com so that I can check it for you? Thanks
Hi rs-theme – I have a “Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Typography’ not found in” on https://redondocuevas.es/ ...? I have disabled all plugins and only when I disable RSElements .. the web works BUT without the RSelements … addons … what’s wrong Thanks
Please rollback your website elementor version to 3.5.6. Within next week we will make compatible the theme to latest version. Thanks
After the learnpress and themes update, when someone clicks on a single lesson of a course they are NOT enrolled in, nothing happens. Previously, he entered this lesson, did not see the content, but received a message that he must be logged in / buy a course to see the content. WHAT to do to get this option back? It was very, very important.
Download latest version of the theme and update it. otherwise try to renew your support and send your site admin access so that my support team will help you for updating your website. Thanks
I have lastet version instaled: both theme, plugins, wordpress
In the example course, I see that the lessons for those who are not logged in do not click https://keenitsolutions.com/products/wordpress/educavo/courses/artificial-intelligence-fundamental-startup-learn/lessons/computer-fundamental-science-copy/
After hovering over the link, the information javascriptvoid (0) appears on the function bar
Is there any way to restore the old functionality, i.e. entering an unavailable lesson, and show the information that you need to be logged in / have a course purchased to see the content?
Example of the page after clicking an unavaible lesson: https://akademia.fotografwpodrozy.pl/kurs/kurs-adobe-lightroom-od-podstaw/lessons/lekcja-01/
Can I count on any answer? Yes, my support is over, but I still spent money on the theme. This functionality is absolutely essential. Why did you resign from it?
Sorry for late reply. I didn’t resign it. Learnpress plugin updated that’s why it’s happened. Thanks
After installing the latest wordpress, updating plugins and themes, when trying to edit, for example, lessons, pages – a fatal error (without additional parameters) is shown and wordpress sends an e-mail with the information that the fatal error concerns the “Slider Revolution” plugin. I am asking for a diagnosis.
... deactivating the plugin helps. But I need this plugin …
Download latest version of the theme and update it. otherwise try to renew your support and send your site admin access so that my support team will help you for updating your website. Thanks
I have lastet version instaled: both theme, plugins, wordpress
Did you active your license in “About Educavo” tab??
Licence of Educavo? Ofcourse.
Try to renew your support and send your site admin access so that my support team will help you for updating your website. Thanks
Hello I have two issues after installing Tutor demo data. When I choose Tutor section, (url – https://domain.com/courses) there has no filter sidebar for course category as like your demo website. Another issuse is in mobile view, missing enroll button for course using tutor section. Can you please help me for this issue. sorry for my bad english. Thank you.
Thanks for contacting. Send your site admin access so that our support team with look the issue. Thanks
Can you give me your support team email please?
send e-mail to support@rstheme.com
activation code isn’t working please help
Can you try to update following setting of your server:
Allow Url Fopen (allow_url_fopen) – ON
cURL library** – your server must work with curl or url_fopen. OpenSSL must be enabled.
PHP memory_limit = 256M
PHP max_execution_time = 300
PHP Post_max_size = 54M
PHP upload_max_filesize = 128M
After updating the server config try to add the purchase code again. If still facing issue try to send me admin access to support@rstheme.com.I will try to help you.
Hi, i have 2 problem 1. Main Menu missing on mobile. 2. Line Height (Navigation Font) not working Please check your email address
We just worked for you. Check now. Thanks
How to reduce gap between menu Line Height (Navigation Font) not working https://ejoehosting.com/kias/wp-content/uploads/2022/03/gap-between-menu.jpg
Clear your browser cache and check again. If you will like our support try to give us 5 star rating and comments. Thanks
Line Height (Navigation Font) not working again after update theme
You can check again. Thanks
Hello, I purchase your theme and have two question: 1. When I try to save learnpress course it showing wordpress error; 2. How can I create category learnpress filter in sidebar in “All Courses Page”? I choose show all courses sidebar in Widgets Menu and on the page, but it does not work. Please, could you help to resolve this? Thank you, Best Regards.
Try to send your site admin access and purchase code so that we can check it for you. Thanks
Hello, how can I do this hiding access information. Do you have an email?
Send to support@rstheme.com. Thanks
Already sent you the email. Thank you.
Okay after checking i will send you reply. Thanks
Hello, I am waiting for two days already and it is no answer. Could you give me any feedback, please? Thank you.
I replied 28 Feb – but didn’t get reply with your site url and admin access. How can I get it and fix it?
https://prnt.sc/fCt99Ye3vXyKHello, I sent you access twice, please, see screenshot: https://drive.google.com/file/d/17Y2n_52VwgFl_LmAPOLbP4a2udSf_K9X/view?usp=sharing
Can you send again please to rashid.cse.05@gmail.com?
Resend to Gmail, thank you.
Yes, I got your email. We are weekend. Tomorrow office hours I will assign to support team. Thanks
Please, could you refund-me a money? Worst theme that I ever see. Nothing works, no support. Do not advise for anyone.
Sorry I forgot to update you – we already fixed your search issue. Tomorrow we will update theme – so that you can set separate image for all courses and single course from theme options. Please be patience till tomorrow. Try to check search point please. Thanks
Ok, I will wait until tomorrow. I saw the search, it is working now. I will wait for update. But I have to do this project urgently. Thank you.
okay thanks
Hello, I saw that the image of courses VS single course is fixed. Still have errors: 1. Do not show the category image in header, defined in LernPress categories. 2. Always give the Wordpress error when i try to save/update course. 3. Does not work All courses sidebar Can you see that is well, please. Thank you.
Hi, 1) It’s working. Try to check carefully.
2) Try to downgrade your php version to 7.4
3) We are working on it – tomorrow – we will update theme again.
Thanks for your patience.
Hello, 1) It is not working, for all categories pages is used “Single Course Page Banner” from Educavo Options, same as for All Courses page, and not Category Image or Illustration Image from LearnPress; 2) It is solved, thank you. 3) Waiting for sidebar then. Thank you.
We are working on it. Thanks
Hello, I saw that sidebar is done for “All Categories” page, but I still have two questions: 1. Course Category image do not showen in header, it is not done yet; 2. Is it possible to make a filter for course categories, same that you have for blog categories, to give for a client more course visibility and make it more user freandly. Thank you.
Great to hear – you got sidebar worked. 1) You have to add header banner image from theme options. 2) Filter categories we will add next month. Hoping you will get it.
Thanks
Hello, pagination is not working, when using your elementor template, it is on a top of courses and do not have a style, no borders and with a strange blue points between, please see on this page https://academiagarantia.pt/cursos-e-learning/. Can you rapare this, please? Thank you.
Your site is in coming soon mode. That’s why I can’t access. Send your site admin access so that my support will look it for you. Send access to support@rstheme.com
Hello, I sent you acess again. Please, can you rapare the error. Thank you.
You can check now. Thanks
Thank you, it is working now, but, can you remove blue points between pages numbers, please?
Check carefully after clearing cache. Thanks
Hello, I cleaned the cash, blue points is still there. Please see screenshot: https://drive.google.com/file/d/1GjGs7hQY2_bAknrqyGftZ1zTCotLLI7W/view?usp=sharing Thank you.
You can check now. If you will like our support try to give us 5 star rating and good comments. Thanks
Thank you, right now is good.
Thanks
Hello again, I installed loco translate plugin and translated almost everything successfully. Can’t translate just two things, please help: 1. Courses and Course on Home page courses categories count: https://drive.google.com/file/d/14HBQG5bF3aEfL3p5vfgjIhmZ7QAtxKqq/view?usp=sharing 2. Week, Hours, Minutes on single course page: https://drive.google.com/file/d/1AdBABPYSq-_G-kc48iJTdHA6xpfYlHLB/view?usp=sharing Did not find an LearnPress Plugin not in Educavo theme. Where is it? Thank you.
Please try translate those from our plugin rselements. Thanks
Hello again, translation of your plugin has been done, but it does not work. Please see the screenshot: https://drive.google.com/file/d/1-DRxDs4XzFOqs3AIdKvFTjTXLzNGDC_L/view?usp=sharing And it does not have second translation that i need: minutes, hours and weeks, where is located? Could you check, please? Thank you.
Update! Please see, that learnPress translation is working, but the theme translation of some words none. On this screen: https://drive.google.com/file/d/1Hx4RzEboNINR0X967ltJ5799D1R_MdLJ/view?usp=sharing
Tomorrow I will check language and update you. Thanks
Hello again, please, can you see the translation, that I ordered? Thank you.
Today we will update theme then there you will get updated translation file of rselements plugin. Thanks
Just update the rselements plugin for getting update. for installing RSElements updated version please try to uninstall the RSElements plugin and then go to Appearance -> Install Plugins – install the RSElements plugin again. Hoping you will get updated language file. Thanks
Hello, I did, as you told, but nothing happened. Still everything same. Translation for Courses do not work and translation for days, hours, minutes do not exists. Please, website is almost ready, I need translation urgently!!!
Please note, that Lessons, Students translation from same file is working, do not work just Course and Courses! I think they are hardcoded in template file, could you check please?
Send your site admin access so that I can check.thanks
Sent to support@rstheme.com Thank you
Course and Courses are coming from RSElemenent plugin. Please try to translate it through loco translate plugin. Thanks
Please, could you see my previouse comment, I sent you a printscreen 6 days ago, https://drive.google.com/file/d/1-DRxDs4XzFOqs3AIdKvFTjTXLzNGDC_L/view?usp=sharing Course and Courses are translated already in RSElemenent plugin, but it DOES NOT WORK!!!! DO NOT WORK AFTER UPDATE IS WELL!!! IT IS TRANSLATED!!! If you theme is done just for english language, you shoud share this with customers, before a purchase!
Sorry to hear it again. Tomorrow i will check again for “Week, Hours, Minutes”. Please wait – we are checking and updating you. Thanks
Hello, when will you resolve the translation of Courses and Days, hours … ??? I need to finish website today until the end of the day! Can you resolve it now? Thank you.
Send me screenshot so that I can get and resolve it. Thanks
It is a same coment as 9 and 6 days ago! Hello again, I installed loco translate plugin and translated almost everything successfully. Can’t translate just two things, please help: 1. Courses and Course on Home page courses categories count: https://drive.google.com/file/d/14HBQG5bF3aEfL3p5vfgjIhmZ7QAtxKqq/view?usp=sharing 2. Week, Hours, Minutes on single course page: https://drive.google.com/file/d/1AdBABPYSq-_G-kc48iJTdHA6xpfYlHLB/view?usp=sharing Did not find an LearnPress Plugin not in Educavo theme. Where is it? Thank you.
I just checked week,minutes, hours, days are already into learnpress pot file. Check screenshot:
https://prnt.sc/ETNSlVsIaXyGHello, it looks like you do not read my comments, you just repeat my answers, I already wrote it for you and sent screenshot! Ok, for better understanding I sending you the screenshots again, in this time with images and explanations: Course and Courses Translation do not work in frontend (THAT HAVE BEEN TRANSLATED IN YOUR THEME, BUT DO NOT WORK!): https://drive.google.com/file/d/1vkkNPdctp2nhysjH0i7ogxJ7N--moVO4/view?usp=sharing Days, Weeks, Hours and Minutes (THAT HAVE BEEN TRANSLATED IN LEARNPRESS, BUT DO NOT EXIST IN YOUR THEME!): https://drive.google.com/file/d/1m_CWR-Q3USfsxyryIC5AwVze4A28pqRO/view?usp=sharing Please, could you check, one more time, your templates, because it seems as it hardcorded! If so, please give-me the files names with url location, I will translate it via FTP, even it is not a best and easy solution. Thank you.
Sorry to hear from it. I asked you to send access of your website – you didn’t share and cooperate. I want to help you please try to share your website admin access so that I can get those and how are you doing – i want to check. Waiting for your response. Thanks
Oh my God, is it some kind of joke? I shared access with you so many times already!!! Please, check you email! It has been sending to support@rstheme.com I can’t beleave, more then 40 websites done and I decided to try you theme … I sent you access just rigt now, one more time … with hope, that you, finally, will resolve the problems with translation! Thank you.
Please tell me what did you done? I am not able to edit with Elementor any page (Home, Courses) that have elements of your plugin RSElements. Just pages like contact, privacy policy? What’s happened? I asked you to repair pages numbers, but they again on the top of courses! CSS that you done disappeared!
We working on it. Please wait. You will get right solution today. Thanks
Can you check your website now??
It is still do not working!
which one not working??
Did you check your website??
Yes, I check my website, I can’t edit any page (Home, E-Learning Courses …) that has RSElements (Courses, Categories) with Elementor …. RSelements plugin give an error … P.S: Yes, I cleaned the cash …
Page numbers is still on the top of courses, style disappeared …
Today we fixed for language issues. Please bear till tomorrow for fixing on other things. Thanks
Hello, please, refund my money! Your theme do not serve for me, full of bugs. Almost one month of my work is lost and support is does not do anything. I want my money back! Thank you.
Please bear till tomorrow. I am checking the issues for you. Thanks
It is a final point. I have been waiting for a month now and I will not wait no one day any more. Please, refund my money today! Your theme is not ready, with a lot of bugs, I will not sell that kind of theme for my client, I do just a quality job. I want to buy new theme today, so I want my money back today! Thank you.
Our theme is working good – problem on learnpress updated with more things that’s why this issue happened – again – I am sorry for it. We are updating everything for you. I want to help you.Tomorrow is final – if everything will not update – I will approve your refund. Thanks
The problem is not in LearnPress update! It is so many bugs, in your plugin RSElements, in translation, in css. I do not trust your theme any more, I do not want to use it. In one month it is going to be new updates and what will be happened when my suporte will be finished? I will have to do new website? Resolve new problems? I do not want your theme any more, I gave you one month it is still not resolved. I want refund today!
I sent you refund request, please confirm it. Thank you.
We just worked on it. You can check your website – tried to fix all issues, Thanks
I removed your theme, I do not want it any more. I sent you refund request, please confirm it. Thank you.
I sent you refund request two days ago, please confirm it. Thank you.
Hello, I still waiting refund confirmation! Please, confirm it!
I fixed all issues and also I am ready help you still – if any issue still. Thanks
Thank you, but I do not need your help any more! I have been asking and waiting for one month! Your theme full of bugs! I removed your theme and bought Avada, more stable, no bugs. Please, confirm refund, I did not use and do not use your theme!
It was before now everything is fine of my theme. Thanks
I just refunded you – thanks for using rs-theme products.
Hi there, I get an error “Something Went Wrong.” each time I try to upload pictures on the profile. How can this be fixed, please? Thanks
Can you share your site admin access so that we can try to check it for you? Thanks
To where please. Cant send them here
Send to support@rstheme.com – Thanks
Sent please check
Thanks
Have sent the email but awaiting response.
I don’t know why I couldn’t access wp-admin?? Can you access?
Hi there, How do I change the appearance of a menu? I can choose a template, but where can I change the template itself? Thank you very much in advance, Best regards
Actually what’s you want can you try to tell me ??
Hello! When I try to enter the purchase code, it’s not working, nothing happen. I tried too install the template in the FTP, but no changes, the purchase code isn’t working. Help please!
Can you try to update following things of your server and try to add purchase code:
Allow Url Fopen (allow_url_fopen) – ON
cURL library** – your server must work with curl or url_fopen.
OpenSSL must be enabled.
PHP memory_limit = 256M
PHP max_execution_time = 300
PHP Post_max_size = 54M
PHP upload_max_filesize = 128M
I gave up and bought another license…
Okay thanks – if any help needed try to send your site admin access and purchase code to support@rstheme.com
The theme has a header constructor, your examples do not suit me
The theme has a header constructor? your examples do not suit me
No, We have 5 default header. You have to use those. Thanks
Hi There.
I tried reaching out to support and posted a comment here. I am not sure if either reached you guys at the end of the day.
Please could you advise if the following is possible. 1) To hide the number of students that have taken a course. 2) Once in the course page, to remove the info on the right hand side of the page that provides a summary of the course.
Looking forward to hearing from you. Best Regards
Thanks for purchasing Educavo theme. If you will not add course meta then right side content will not show. But for adding introtext or summary of a course need to do custom work. That’s one not related to support.
Thank you so much for your reply.
In the interim I have run into a new problem. Learnpress is no longer sending emails to the owner of the site or the clients that purchase courses.
In the back end I found the following, please see link. It seems out of place and I am not sure if this may be causing the problem. https://drive.google.com/open?id=12k2qYa5uJ1Iv97vDgk82WbivlHKvKAZ_&authuser=jvorster34%40gmail.com&usp=drive_fs
Looking forward to hearing from you. Best Regards
Did you update the theme to latest version?
Yes, This has been done 
You have to enable learnpress emails from settings please follow following url:
https://wpmailsmtp.com/learnpress-not-sending-email/Just set your setting from admin
Thanks for your reply,
How do I remove the course meta? Particularly the following.
Lectures
Quizzes
Duration
Students
AssessmentsI would like to hide all of that information.
If you will not add values each courses meta fields – then these fields data will not show into course. Thanks
Duration is set to 0. Students is set to 0. How do I set the lectures and assesments to 0?
Send your site admin access so that we can hide those using css for you. Thanks
Where can I send the credentials privately? I don’t want to send it here for everyone to view.
I have sent the email. Please confirm receipt.
You can check now into your site. Thanks
Thank you. It worked. Is there a way to add add to cart button on the courses grid layout? I have sent an email explaining this.
I already sent you reply via email. Thanks
I got no reply on email yet.
Yes, you can add it. But need to more customization work. If want to add it – you have to pay us. Thanks
That is fine. Wil you please reply to my email so that we can talk about this.
Can you try to send email to my personal: rashid.cse.05@gmail.com
I did send you an email
Okay after checking I will reply you. Thanks
Hi. Any update??
You mean adding add to cart to course grid layout??
Yes, you requested me to send email. I’ve sent email two weeks ago. No reply
Somehow i missed it can you send email again please? Thanks
Sent again. Please confirm receipt
I just sent you reply. Thanks
why i can’t import your demo theme ??
Why issues are you getting? can you try to update following setting of your server and try to import again:
Allow Url Fopen (allow_url_fopen) – ON
cURL library** – your server must work with curl or url_fopen.
OpenSSL must be enabled.
PHP memory_limit = 256M
PHP max_execution_time = 300
PHP Post_max_size = 54M
PHP upload_max_filesize = 128MTry to send your site admin access to support@rstheme.com so that I can try to help you. Thanks
any option to disable slider revolutions on main page?
You can disable it – if you will go to edit page -> https://prnt.sc/26co2ek
Then under editor just choose “Select your revolution slider” https://prnt.sc/26co2pvHoping you will get it. Thanks
Hi, Is this theme support and compatible with Lifter LMS? Thank you
No Please – we included 3 LMS demos – Learnpress, Learndash, TutorLms
Hello, how can I remove the h1 that appears in the image? I can not find it. https://ibb.co/cFZKSVK
We have to update the code. Can you try to send me admin access so that we can try to help you? Thanks
To which email did you send the access?
sent
I just fix it for you. Please check now. If you will like our support please try to give us 5 star rating and good comments.
Thanks, 5* sure
Strange all text seems vanished from webm can see text in default editor but not in elementor. Any idea whats going on?
Send your access so that we can check what’s going on there.
Where I can send? Any email address please
Check now. Thanks
Perfect, thanks, what was the issue?
You disabled our core plugin. If you will like our support try to give 5 star rating and good comments. Thanks
hello where can i change the color link of navigation for mobile device please ?
Navigation colors for mobile are working with the menu styles in our theme options -> Educavo Options. Thanks
