4641 comments found.
The “Show dynamic checkout button” is enabled (Shop Pay is also enabled), however, only the unbranded “Buy now” button appears. When activating checkout with G pay, the G pay branded button appears but still the Buy with Shop pay does not. What is missing for the “Buy with Shop Pay” button to appear on the product page? – please advise.
Hello,
You should recheck your setup on Shop Pay. If your setup is correct, you should contact Shopify to get their help.
Thank you.
Hello there. Please can you assist with the following questions? I want to purchase a few more licenses but I just need to be sure about these points urgently:
1. Are certain headers/menus as seen in all the different demos limited to those certain demo pages or can all the headers/menu designs be applied or configure to any of the demo pages within the theme settings?
2. Relating to main menu submenus/child items, how many levels can the main menu be navigated or dropped down?
3. Is it possible to add custom colour codes and create our own colours for products and to be used in the filter? If so, how many custom colours can be added?
4. Is it possible to use different demo pages for new pages on the site?
Thanks in advance!
Hello,
1. Are certain headers/menus as seen in all the different demos limited to those certain demo pages or can all the headers/menu designs be applied or configure to any of the demo pages within the theme settings?
=> Could you please let us know which header and theme you want to combine so that we can give you the exact answer?
2. Relating to main menu submenus/child items, how many levels can the main menu be navigated or dropped down?
=> Shopify only allows user to set up 3 levels of menu.
3. Is it possible to add custom colour codes and create our own colours for products and to be used in the filter? If so, how many custom colours can be added?
=> You can follow our instruction here to set up custom colors in filter: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/product-filter
https://nimb.ws/tI9JDrYou should use below 1000 colors for filter.
4. Is it possible to use different demo pages for new pages on the site?
=> Could you please let us know which demo pages you want to combine?
Thank you.
The add to cart button doesnt work in the Belle Dolls skin. Screenshot: https://ibb.co/zZJrC8M
you can see this error in the demo
Hello,
We checked our demo site and did not find this issue: https://nimb.ws/zgrCEL
Could you please send us the video showing this issue to support@halothemes.com, our technical team is glad to support you.
Thank you.
I love the theme but the color showing next to the title is terrible for business. People are confused about it and we dont know how to turn it off. Can ysomeone ehlp with this??!
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
Is there a place to enter a license code? I’m trying to edit the footer credits and didn’t know if that was somehow attached.
Hello,
Our theme does not have the place to add license code.
If you want to edit payment icons on footer, you can change them here: https://nimb.ws/RgcLA4
Thank you.
presale question
Hi, is it possible to adjust the position of title 1 and title 2 within a slider? I need to specifiy positions like
top (left, center, right) middle (left, center, right) bottom (left, center, right)
my current themes have only horizontal alignment options in the slide options.
thanks for your feedback
kind regards
Hello,
Right now, the slideshow of our theme only have the option for horizontal alignment: https://nimb.ws/yb8LUH. If you want to add vertical alignment, we can add top and bottom option for slideshow. However, this work will require us to change code a lot so we might consider it as customization work.
If you want to know the fee of this work, please send this request to support@halothemes.com.
Thank you.
thanks for your feedback. I think this should be a standard feature for a theme with your huge sales. In this case I prefer css adjustment than.
Hello – quick question 
When I use my chromebook the theme editor thinks I’m on a tablet because of the small screen size, so it makes editing and live viewing changes really difficult (particularly the header/menu). I know it’s just a quick change to the code, which I’m completely comfortable doing… I just need to know where and what please.
I’m guessing theme-settings.css.liquid or theme.liquid?
...or would it ave to be done in header-8.liquid? (I’m using header 
The “curwidth” and “winwidth” < and > statements are confusing, so I didn’t know a safe px size to enter to make sure my chromebook screen (roughly 1320×620px) would register as a “desktop” when viewing during editing.
Please let me know, thanks!
Hello,
Do you mean that you want to adjust css code?
If yes, you can go to this file: https://nimb.ws/PUdD6j
If not, you should let us know the exact section/function you want to make change so that we can check. Because the liquid and js code is in many files, we need to know your request exactly to support you.
Thank you.
Thanks for the reply.
No, it’s not adjusting css code. My question isn’t about adjusting certain sections or functions in the theme… I’m referring to the Shopify Theme Editor (drop-down Display options – “Mobile”, “Desktop”, and “Full-screen.”) and how it interacts when I try to edit your theme on a small screen device (Chromebook).
Please see this screenshot showing the Display options and Editor/Panel I’m talking about: https://paste.pics/45562ce4f02686d3f4ab05c9b2c1f7b4
I have been unable to even edit my store when I use the theme if I’m on my Chromebook (because it has a small screen). Ella theme thinks I’m on a tablet or mobile device, so everything I see while editing is in a “mobile view..” For instance, I can only see the “hamburger” style navigation menu, when I’m on my Chromebook, but that’s supposed to be displayed on “Mobile” devices only.
I need to know where in the theme code I can change the display parameters (px size) of what screen size is “Mobile”, “Desktop”, and “Full-screen” display.
Thanks!
Hello,
Thank you so much for your explanation.
Ella theme is using mobile layout for the screen size below 1199px. Therefore, when you use Chromebook and the screen size is below 1200px so it will show this style:https://paste.pics/45562ce4f02686d3f4ab05c9b2c1f7b4.
You should use desktop with bigger screen size to edit your site easily.
In addition, when you view site in Shopify editor, the sidebar on editor also takes up space on screen.
Thank you.
Hello. Is it possible to make a “custom tab title” appear only for particular products that have a particular product tag assigned to them? Some of my products have shipping delays and wish for something to indicate/tell to the customer of possible delays, for only those products. Hope this made sense.
If you have any other ideas what I can do, any info is gladly appreciated. Thanks!
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
Okay thank you.
Hello. Am I able to make a mix of all the demo looks using just option settings or does it require installing different theme versions?
Hello,
Hello. Am I able to make a mix of all the demo looks using just option settings or does it require installing different theme versions?
=> Could you please let us know if you want to combine layouts of Ella demo together: https://new-ella.myshopify.com/?fts=0: https://nimb.ws/PjCNrB
Or you want to combine the layout of Ella theme with child themes: https://nimb.ws/baWYzx?
In case you want to mix the layout of Ella demo together, you can do it by choosing the sections you want.
If you would like to combine the layout of Ella theme with child themes, you cannot do it by choosing sections. This request will be considered as a customization work.
Thank you.
Hello, There’s an error for the theme “Jewel Sections Ready 1.0.2” when i’m about to edit the Product page it’s only loading there’s no tab to customize it. I hope you can fix it in the next update. Also please add a tiktok icon for the social media. Thank you
Hi,
Could you please send us an email to support@halothemes.com with a video or image + your website so we can test it? Thank you so much
Sent an Email. Thank you
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
Please answer my support email.
I cannot install the Fashion 3 skin, becouse of this error: Error: Block count exceeds maximum of 6 for section ‘163584382932592b1d’.
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you
Hello, I Purchased theme online for 89$ and thought the Theme will be same as it is in the Preview. I was looking to hook up Super Market 02 theme but there is no theme with Super Market 02 & all the rest of the themes doesn’t even have the same footer that we can see in the Preview that u attached. I didn’t get for what I paid so worst experience for me after getting this… My Email Address is ingeniousdigi@gmail.com so I won’t recommend any one till I see the things done for me & I got the same theme I saw in the Preview or kindly refund me my money. TIA
Hi sovsfso01,
We have instruction to guide you apply the preset of homepage you want to use into your site, you only need to apply it after you upload theme source. When installing, theme only can show default homepage, theme comes with multiple homepages so you need to follow instruction to apply: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html
Also we don’t see your “Purchased” label of your account for our theme.
Dear Team,
Need your help to know how to enable the one page checkout. There is nothing in documentation. Also how we can setup product category wise size chart. Can you please suggest how we can enable mobile number login instead of email?
Best Regards,
Hello,
Need your help to know how to enable the one page checkout.
=> Do you mention this button: https://nimb.ws/kucTRF? If yes, you can enable it here: https://nimb.ws/wtkLzp
Also how we can setup product category wise size chart
=> You can follow our instruction here to set up size chart: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/sizechart-product
https://nimb.ws/HNVq6XCan you please suggest how we can enable mobile number login instead of email?
=> Which feature do you want to add this field?
If you have any questions for us, please send your request to support@halothemes.com so that we can support you.
Thank you.
Hi, I’ve installed Gymuso theme. How can i hide “Shipping calculated at checkout.” and “ PREV NEXT ” in product page? More info: https://photos.app.goo.gl/8DpHLU2FMwu8FW1y6 Thank you.
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
Hi, The previous problem has been solved, but I have a new problem, the sideshow video doesn’t work when I put the YouTube video ID on it.
While updating the Ella theme and making the changes to the settings_data.json file, I get an error message invalid value for type in the block ” ” Type must be defined in schema. Please help to resolve this.
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
I’m very disappointed with the Hot Stock that does not work properly and the product page is very static 
I wrote to support@halothemes.com but their help is very poor.
Hi lilianamoreno,
Sorry for your experience. Let us check again with support team and get back to you ASAP. Thank you for your patience.
Hi, is it okay to use the demo stock pictures indefinitely? My client is interested in using them until they can take their own.
Hello,
If you are interested in using our demo banners and text for your site, you can use our basic install service.
For more information about this service, you can send your request to support@halothemes.com so that we can support you.
Thank you.
Basic install service? Is this an extra fee? Cause if I’m allowed to use the images then I can just get them from the demo, right? I just need to know if I have permission to use them or not. I was hoping for a yes/no answer.
Hi,
Sorry, the answer is no. Images used and included in this theme are for demo purpose only. They are not a part of the theme and NOT included in the final purchase files. Our demo images have license. We don’t take responsibility if you use it on your website without having license or permission.
For the basic install, it is only allowed you to have permission to use images from us at the first stage of setting store, then you also have to replace by your own images.
Ok, thanks for letting me know!
Hello, trying to reach support via email but no response… I would like to delete the “terms and conditions” section that appears on the product page. I don’t want my customers to check the box “I agree with terms and conditions” on product page, only on the checkout. Can you please help me?
Hello,
Hello, trying to reach support via email but no response…
=> We see that you sent us the email on January 1 and 3 when we are in the holiday. We have sent the auto email to notify you this already. Hope that you can understand us in this case.
I would like to delete the “terms and conditions” section that appears on the product page. I don’t want my customers to check the box “I agree with terms and conditions” on product page, only on the checkout. Can you please help me?
=> Our technical team replied to you, please help us to check it and confirm our question via email thread you sent.
Thank you.
how can I change the add to cart color on collection page? I can’t seem to find it
Hello,
You can change the color of the add to cart button here: https://nimb.ws/dKUBJv – https://nimb.ws/QtqTH3
Thank you.
hey, do you have any one product demos please apart from soun1 and soun2
Hi,
We only have Soun 1 and 2 for one product. Actually you can set up with ella for your one product store. It has blocks you can mix and match. Thank you
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