67 comments found.
Hi I’ve been trying to get some questions answered that I’ve asked via the support channel prior to figuring out which theme I’d like to buy. Still waiting on a response going on a week I believe.
Hello,
Sorry for the late reply… please get in touch with us z konta from which you purchased the template and we will help you for sure.
Cheers from your Team Rascals Themes
Hello, can you put Vimeo embed instead of mp3 and have the same functionality? Thanks
Hello, We all thank you for your interest in our theme.
Unfortunately, this is not possible.
Drop me a line if I can do anything else for you.
Cheers from your Team @ Rascals ThemesI tried and tried and tried I can’t figure out how to set it up?
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
Hi, templete Angio’s “Dates edit” page doesn’t work properly, a blank screen appears when click on “Edit Dates” from WP, probably because the site is incomplete or missing files… After clicking edit, it jumps directly to the blank WP page.
I have tried following：
1. Change different browser 2. Clicking Edit from website (not from WP) 3. Updating WP version 4. Refresh WP
I tried all above solutions but no success. I have uploaded screen recording and images, please help
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
hello, I found another bug when i want to play track in album black screan appear and i cannot do anything .. .. also the album presentation like i wrote you is not fixed ..when I update websites..
Hello,
Thank you for your detailed reply. I will check It and back to you immediately.
Cheers from your Team Rascals Themes
Hi, Album slider for Home page doesn work properly, it is black without albums I dont know what is wrong but its fresh installed and imported from angio WP configurator. www.sunshineunderground.cz
ok i have to find a solution on fiverr which cost 21euro and it was simple as fuck with css code
Hi, just a pre sales question. Can the mouse hover over effect be changed or disabled easily? Thanks
Also sorry does the theme support the very latest version of WooCommerce 5.9.0? (the themeforest page says you only support 4.6.x)
Hello,
Sorry for the delay, glitch effect can be disabled by CSS. It is easy to do. We can help you if you want. Of course, it is compatible with WooCommerce, this has not been changed on the product page.
Cheers from your Team @ Rascals Themes
HI i love your work please i want to khnow if i can do video background on the home page thank you 
Hello,
You can do this via default Elementor widget (section) with video background. If you still have a problem with this, please let me know and I will be happy to help you.
Cheers from your Team @ Rascals Themes
Where is the installation and customization documentation?
Hello,
Documentation you will find in main theme package that you downloaded form ThemeForest. Also it’s available online here:
https://rascalsthemes.com/demo/angio/documentation/Kind Regards, Cheers from your Team @ Rascals Themes
How do I edit the AJAX text that come up underneath the promoted album cover in the intro http://blackheritagemusic.com/rgg_1/
I realise that this is something I have already changed but cant seem to find the history my support submission anywhere. Please can ou help?
Hello,
Please get in touch with US via contact form on our Themeforest profiles page https://themeforest.net/user/rascals. Cheers from your Team @ Rascals Themes
Kind Regards, Mariusz
Hi, thanks for your response. The link doesnt actually work. Were you referring to the ‘Contact Author’ button in the ‘support’ tab?
Hello,
Please go to the item page on ThemeForest and click on Support tab. This should work.
Kind Regards, Mariusz
It’s a great looking theme and the support is not bad, the problems i encountered with it is that it doesn’t work with any of the plugins like Name Your Price, Pay Your Price or depost plugins. These are key features of musicians / audio engineers / music producers to receive donations. So just to let anyone know if these functionalities are not your major concern than this theme is fantastic otherwise go for something that work with these particular plugins. Unfortunately I had to switch to something else for this.
Hello,
I’m sorry the template didn’t meet your expectations. Thank you for your kind words and feedback. In the future we will try to adapt ajax features to 3rd party plugins.
Kind Regards, Mariusz
Can you tell me how to remove the magic wave and leave the glitch effect on the full landing page photo? There is no option to remove wave itself without losing the glitch. I sent a ticket but no reply? thanks
Just remove this code from the “template-wave.php” if you are looking to do the same
<canvas id="magic-wave" data-col1="<?php echo esc_attr($color_one) ?>" data-col2="<?php echo esc_attr($color_two) ?>"></canvas>Hello,
Please make sure that you don’t have any Javascript errors in your console.
You can also hide wave via CSS:
#magic-wave { display:none }
If you still have a problems please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Drop me a line if I can do anything else for you.
Cheers from your Team @ Rascals Themes
Screens smaller than 15.6” cut the face off the artist on the front page. Fix it.
Hello,
It depends on what size you have your picture. You need to add a margin and move the layer a little lower. If you have a problem with this write to us and we will help you.
Kind Regards, Mariusz
How do I upgrade from version 1.1.1 to 1.1.3? without loosing my data? I have purchased the latest template?
No worries Sorted
NOTE: Posting here as you have not replied to my last 3 private messages. Still issue with paypal button only apearing after refresh,video section not working since updated to 1.1.3. both issues are not plugin issues its the template.
Hello,
Please check your ticket,I already answered you for your problem. You can find more species on your mail.
Cheers from your Team @ Rascals Themes
Great theme! Great developer! Helped sort out a few issues I was having, now runs perfect
Hello,
Thank you for your kind words. I really appreciate that.
Kind Regards, Mariusz
Hello, I want to buy a theme for a website dedicated to a music group and the template of yours that I like the most is ‘Angio’ but reviewing it I have found a mismatch and I would like to know if it can be solved.
Viewing the mobile version of Chrome you can see how the covers do not fit to the full height of the screen and you have to do a small manual scroll, the same thing happens in the Firefox browser but it does not even allow you to do that scroll so I do not know can display the covers correctly.
I leave you a video where this problem is observed and also as with the theme ‘Vex’ also yours, this action is carried out correctly in both browsers.
In ‘Edge’ the same thing happens as in ‘Chrome’.
https://imgur.com/a/XQsMDu5Thanks for reading me and sorry for the automatic translation.
Hello,
You mean small scroll on home pages (firescreen pages). This is a mobile address bar issue. It’s going on because when the SCROLL Address bar disappears, you can stop it but you have to use JavaScript.
You can read about this here:
https://stackoverflow.com/questions/38031488/prevent-autohide-of-address-bar-on-mobile-browsersKind Regards, Mariusz
First of all, thank you very much for answering.
I think that the link you send me deals with a problem similar to the one I am trying to explain, but it is not exactly the same. The problem is not that the address bar is hidden or not, it is that when the page is loaded, all the content of the cover appears without scrolling (in the case of the mobile version of firefox it cuts the bottom content and not even allows you to scroll, so somehow the page is broken).
The ‘Vex’ and ‘Volve’ themes do not pose this problem (I have attached three screenshots to show this graphically).
https://imgur.com/IvIhu9d https://imgur.com/9ZCMH9n https://imgur.com/turJJRrThe theme ‘Angio’ is the one that I like the most but I would like to know if this small mismatch has a solution.
Thanks again for help and sorry for the machine translation.
Don’t worry:) thank you for coming back to me… I’ll check it out and let you know soon.
Thanks for taking the time to answer my questions. I love your work.
All the best
Hello,
Sorry for delay… Please check it now and please clear your browser cache.
Please, let me know if the above solution has helped you.
Kind Regards, Mariusz
Hello, all content pages on mobile are cut when smaller with 480px
Hello,
I will check it out and will let you know via ticket system.
Kind Regards, Mariusz
Hello, please have a look gallery pages on Mobile, it doesn’t work.
Hello,
Please check your ticket,I already answered you for your problem. You can find more species on your mail.
Cheers from your Team @ Rascals Themes
i am having trouble with the website not loading full page content, not allowing an item to be added to cart, or completing a successful check out, unless i reload the page… and this has cost multiple sales to the label can you help
Hello ,
Please select your product at https://rascalsthemes.com/support and send your ticket via product contact form.
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible. We will confirm your purchase and I’ll be happy to answer you.
Cheers from your Team @ Rascals Themes
i did the link is not working, once you click ticket it says account error
DevTools failed to load SourceMap: Could not load content for https://ignatsluefoot.biz/wp-content/themes/angio/js/ScrollToPlugin.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE DevTools failed to load SourceMap: Could not load content for https://ignatsluefoot.biz/wp-content/themes/angio/css/bootstrap-grid.min.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
this is my error on dev tools from chrome says
Hello,
Please create support ticket here:
https://themeforest.net/item/angio-creative-music-theme/28112718/supportKind Regards, Mariusz
Hello, how to disabled Glitch effecy & waves? and also for the support tickes not work. thanks
Hello ,
Please select your product at https://rascalsthemes.com/support and send your ticket via product contact form.
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible. We will confirm your purchase and I’ll be happy to answer you.
Cheers from your Team @ Rascals Themes
Hello, still have no answer.
Ehm… Guys?! I was looking your job probably 5 years! This theme is extraordinary! amazing! everything! I love that! This is the BEST! Wooow wooow wooow
Hello,
Woow! Thank you for your kind words! We are glad you like it!
Kind Regards, Mariusz
