Hi there,

Regarding activation, please take a look at the following article: Activating Licenses For Bundled Plugins

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

Thanks for writing in! Since there have not been any significant changes from WP 5.8.1 to WP 6.0 you can update your WordPress version without any issue.

If you have any issues, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

Thanks for taking an interest! The theme is compatible with WP 5.8.0 and it will work fine on the latest version as well, it will for sure be added to the theme’s changelog once a new update is out. This refers to WooCommerce as well.

We hope this helped and let us know if you have any additional questions.

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Hello,

We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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Hi there,

Please note that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

You should know that you can always deregister the purchase code through our Help Center.

So if you still need assistance with deregistering your purchase code, we would kindly ask you to send us an email providing your purchase code in it, and our team will help you with this.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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I need help please with the errors it have: Theme demo importer show a lot of errors after 8% and stuck (your server limits configured properly for theme import). This is a theme issue please report this to theme support.

Screenshots:

https://take.ms/CCVYA https://take.ms/F11O9W

Hi there,

If you are somehow having an issue with the demo import and registration we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hello there,

Thanks for writing in!

WPBakery is bundled plugin, and bundled plugins do not come with licenses for end-users hence they do not have access to automatic updates. For more info, take a look at this article: Activating Licenses For Bundled Plugins

To get the latest version, please submit a ticket to our Help Center and one of our support agents will provide you with the latest version.

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Your theme states: the author of the theme will provide the latest version of the bundled plugin with their next theme update. I just looking for the updated version that’s included with your theme. My current version of the WPBakery bundled plugin shows Version 6.7.0. I’m having issues with some of my pages and think this may fix the problem. I purchased this theme a month ago and it’s having problems with the new WordPress update. I know the developer is working on the update but it’s been a month and I haven’t been able to go live. How can I get an updated version of the Wpbakery bundled plugin.

Hi there,

If you need an immediate update of any of the plugins, please submit a ticket on our  help center  and one of our support agents will provide you with the latest versions.

Thanks.

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Hi there,

Thanks for taking an interest!

The mobile header has ”sticky on scroll up” behavior as you can see in our demo.

If you have any additional questions please let us know.

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Hi, thanks for reply, but the link you provided goes to 404 page.

Hello,

Sorry for the inconvenience, here is link to our demo.

If you have any additional questions please let us know.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

We do see that your requests were responded to so please check the requests on our help center. Also, you can always make a follow-up or create a new request if you need any further assistance.

Thank you.

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Thank you for you quick answer. I didn’t receive any answer on my request unfortunately…Request # 165687

Hi there,

Once we check we do see that your request has been responded to so if you need any further assistance please continue the conversation with our support team.

Thank you for your patiance.

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On my homepage www.jeilkwan.nl I have a video button with a youtube video. The pop-up on a smartphone is way to small. Looks like a bug. Am I right?

Hi there,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

We tested this on our local installation and everything works fine. As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hello,

Thank you for reaching us!

The usual response time on our Help Center is around 24 hours Monday-Friday, so please be patient. Also, we couldn’t locate ticket under your username on our Help Center, so provide us with ticket ID and we will take a closer look.

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not supported yet

Hi there,

Thank you for reaching us!

You can take a look at the following article on how to import missing sliders.

If you have additional questions, or you need further help, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

You should know that you can deregister theme via Help Center, and if you need additional help, feel free to reach our support team and we submit a ticket to our Help Center and one of our support agents will assist you.

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thanks!

You’re welcome!

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Hi again,

We inspected page source and it seems like the Open Graph image is changed – see this link, and this one. Try to clear caches in your browser and try again. Hope this helps!

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Yes, I checked the page source too. However, when pasting the URL to the Facebook post, the image still show as the default the theme. Can you try on your end?

Hi there,

If you have caching plugin enabled on your website, please delete caches and try to share again, and for more info, take a look at this article.

We checked your theme and plugin versions and it seems like they are outdated. The latest version of the theme is 2.6, and Core plugin 1.3.1, so please create a backup of your website and proceed to update theme and plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

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