948 comments found.
Your product is very beautiful. But if it can use Elementor that would be great.
Hi,
Thank you for loving our theme.
We will consider adding support for Elementor in future updates.
Best Regards,
PenciDesign
I hope Elementor is in your plans. I will buy Pennew when Elementor is ready
I tried to install the theme but I got this:
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
—
What can I do?
Hi,
Thank you for purchasing our theme.Your installation is wrong, please extract the download package and open the folder you received – and use the pennews.zip file for your installation.
Please check more here: https://help.market.envato.com/hc/en-us/articles/202821510
Also, in the next time, if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Thank you, let me check that!
Been trying to make the site like demo Bitcoin News but not working not sure why. is there any support can help me?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Is it possible to display logo in sticky header ?
Hi,
Thank you for being interested in our theme.
Yes, of course you can do that. By default, the theme already display the logo on the sticky header.
Best Regards,
PenciDesign
Amp feature is not working, got an issue there https://search.google.com/test/amp/result?id=u88_tqlzu7tHJu1JiVAwGQ&has_paired_amp=true
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hello – Is there any experience with compatibility of any of the Business Directory plugins? Thanks!
Hi,
Thank you for being interested in our theme.
I have seen some customers using our theme with a business directory plugin before without any issue, so I think you can use it without any problem.
Best Regards,
PenciDesign
hello and good day,
Where can I translate “penci pennews review”? The PHP files say `for example (‘Points Review’,’penci’), but I can’t find a penci.pot.
Best regards
Hi,
Please change it via Customize > Posts Review Options.
Also, Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hello, I would like to do an update of my theme. How can I do it? Thank you. Jan
Hi,
Please use purchase account to get support from us. I don’t see your Envato account buy any theme from us.
Best Regards,
PenciDesign
how to create a Home page only for mobile version with Specific Content and plugins ?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
I wonder if WPBakery Page Builder works on project type pages. How to enable it there?
Ok, I have already found out 
Hi, I just installed this theme and it won’t allow me to install woocommerce because it says it’s not compatible with PHP version 7.3? What can I do to get it installed?
Winners!
Hi,
It’s required for the PHP version of Woocommerce, you need to contact your hosting provider and ask them to update PHP version from your hosting to version 7.3 or higher. I recommend you use PHP version 7.4. In the next time, if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
any update for WP 5.9
Hi,
We’ve tested the theme with beta version of WP 5.9 and didn’t see any problem. So you can go and update it when WP version 5.9 released.
Also, Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Will there be any updates for PenNews anytime soon? It has been almost 6 months since the last update. I noticed that WPBakery v.6.8 of their page builder is on their website and PenNews is using v.6.6. Just curious if there are any new developments coming soon with PenNews. Thanks!
Hi,
Thank you for purchasing our theme.
We still keep updating the theme if have any issues. We just updated the compatible also. The theme is still compatible with WPBakery Page Builder.
Also, Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Thanks!
Hi Penci-Design! 2 Questions: - Ist the gsap vulnerability patched? Lighthouse test shows me this (only!) using pennews. - To make the theme more fitting the european data protection what do you think about removing cloudflare references in javascript? Thank you for the great work (both themes)!
Hi,
Thank you for purchasing our theme and loving it.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Thank you.
Hello, is the theme pennews compatible with php 8.0? thank you
Hi,
We didn’t test it. But, we have some customers using this theme with PHP 8, so I think you can give it a try.
Best Regards,
PenciDesign
The alt does not appear in the avatar images in the author box in the articles and that lowers the SEO score on page speed
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
I wanted to do it that way but the evanto website gave an error. I try again
I have renewed the support, and when I click on verify license there is no way to send the ticket
Hi,
If you can’t create a new ticket, please send us an email via our contact form as I said in my previous comment.
Best Regards,
PenciDesign
ok sent
Hello, instagram is not working for me, it just redirects to smashbaloon and does not retrive api. Please help
Hi,
Please use the account you’ve used to purchasing our theme to get support from us.
Best Regards,
PenciDesign
The theme is not compatible with the new WP widgets. These widgets are of course a nightmare, but the theme is not 100% compatible – some widgets disappear, you cannot see their content, they are very slow. For example, a calendar widget, once added, is invisible and cannot be deleted!
Hi,
We’ve fixed it. Please update the plugin “Penci Framework” to the latest version by remove the old version of this plugin, after that, go to Appearance > Install Plugins > and re-install & activate this plugin.
In the next time, if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
It is not fixed! It’s a new install, 2 days ago, new hosting and just your theme and only your plugins! We don’t need help, but a theme that is 100% compatible with WP 5.8.1. This theme is not:
1: https://imgur.com/a/UuEHeTj
2: https://imgur.com/a/prHZVkq
3: https://imgur.com/a/W4yD6ZE
Hi,
You’re still using the old version of Penci Framework plugin, let do as I said.
Best Regards,
PenciDesign
Hi, I have bought your theme but the licence number is used for a website I don’t have an access to. Is it possible that you cancel/delete the old license code (because I cannot access the website) and provide me with another one so that I can use the theme for my own new project? I am a really happy customer! I use Soledad too Thank you so much in advance!
Hi,
Thank you for purchasing our theme and loving it.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi PenciDesign
Love your work!I have 2 questions for you!
1. On my mobile phone the I have the Penci Slider enabled and when I go to my site it’s very hard to scroll. The scrolling is not smooth at al. It’s very jerky to scroll. Can you have a look to help me fix this? I do have “Enable smooth scroll” on my site but, it’s very difficult to scroll using iPhone or Android.
2. My “Add-To-Cart” button is off centered. I want the “Add-To-Cart” button to line up with the “Make Offer” button. You can see it here: https://prn.sc/i/ybRntf
Is there a little CSS code you can give me to help me line both buttons up?
My site is: https://PremDoms.com
Thank you! Winners!
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hey PenciDesign!
Ok, will try and create a ticket right now!Thank you for your quick reply!
Best, Winners!
I sent the form here on TF!
Thank you, Winners!
