175 comments found.
The plugin that makes the Theme work does not exist. I have tried contacting support and no response.
I need to know how to apply a refund of the money since I cannot use the Theme.
HI,
thanks for let me know, don’t worry you will receive your answer directly on our support forum.
Have a good day Bye
There is an error with the plugin required to install the template.
I wrote to support and they don’t answer me.
I can’t use the theme and there are no solutions.
I need the money back if they can’t figure it out.
Thank you
HI,
thanks for let me know, don’t worry you will receive your answer directly on our support forum.
Have a good day Bye
Hello! When I want to install the plugins required by the Template, an error appears.
When I want to install the “Booking” plugin, I get the following error: “Something went wrong with the plugin API”
In this way, I can not continue with the installation of the Theme.
I am looking forward to your response!
Hello. I need to resolve this issue urgently. I can’t install the theme without that plugin. I need a refund of the purchase money if there is no solution.
Thank you!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello!
The client is receiving booking emails when the booking is finished. But the admin is not getting any email. Can you check this? Thank you!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi! Should I pay again (support renewal) for a function that should already be implemented in the booking platform? Really? A hotel booking platform where only the client get an email when a booking is made but the admin don’t?
Hi,
the features of the theme work correctly, otherwise the theme would not be available for sale. The support service has the task of finding out where the user has made the wrong settings or if there are any errors external to the theme (plugins installed by the user, server settings, etc.) caused by the user that do not allow the theme to work correctly.
Have a good day Bye
Hi we raised a request through the ticketing system friday morning till today no feedback.
Hi,
thanks for let me know, remember that we do not work on Saturdays and Sundays and that waiting times also depend a lot on the difficulty of your ticket.
Have a good day Bye
hi im aware about the expiration of my purchase code
i need help where can i turn off other payment gateway for marina wordpress
i want to use bank transfer only
there is no turnoff off on booking plugin
edit: its okay now
hi can this template be used to create a range of villas, rtaher than rooms ?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
need urgent support on how to configure to use elementor with the theme? one of the main reasons why i bought this theme was hoping for the customisations that come with Elementor Pro.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I have done that already yesterday, havent got a reply yet.
Thanks, you will receive your answer as soon as possible.
Have a good day Bye
I want to remove the booking part completely. please let me know how to do it. I won’t be able to raise a support ticket since my license has already expired.
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
Have a good day Bye
already post on forums please help to fix this asap thanks
Thanks, you will receive your answer directly on our support system.
Have a good day Bye
there is still no update thanks
Hi,
this is very strange, we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Please send me the link of your ticket? in this way I can see the response time of my team. Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
Thanks 
I didn’t receive any notification in emails while I am booking. Can you please help me to fix this issue asap?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, this is Pre-Sales question. May I ask what are the differences between this theme Marina and your other theme Hotel booking?
Hi,
thanks for the interest, the difference is on the design, as you can see the design is difference ( photos, colors, fonts etc.. are different )
Have a good day Bye
Hi,
My client is not receiving booking emails when a customer is making the booking. The customer is getting the confirmation email but the admin is not. How can this be fixed?
I have checked your forum and FAQ’s and settings are correct. Thanks,
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
We have raised an issue in nick dark themes support but it has been 7 days since their last response came we request the author respond fast.
Hi,
this is very strange, please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
We got a reply on 30th December but now again awaiting response. Probably because of weekend and new year. Please look into the matter for quicker resolution of problem it started from 18th December.
Hi,
we have already answered to your ticket, please check your profile directly on the support forum.
Have a good day Bye
Hi there,
I have already sent you some messages, please kindly check them out
- Do you have any documentation related to this template? - I found some issues when installing the Cost Calculator plugins because it is closed per November 2021, how can I handle this issue?
Hi,
thanks, we have received yesterday your message, the dedicated team will reply to you as soon as possible.
Have a good day Bye
thanks, I’ll be waiting
where can i put a simple html code on home page
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
is there a feature to compare rooms?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
still no answer on my ticket? 3 days wth
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day
Answering some of these questions here on themeforest may help increase sales. I also want to know this answer!
Hi,
the comments section is not suitable for support or pre-sale questions either. Some users may see some responses from our team and arrive at some wrong choices. This is an added value that we give to our users.
Have a good day Bye
