262 comments found.
check these theme mobile speed while buying.
Hello, thank you for your purchase. What is your issue with the speed?
Best regards
Hello I am interested in this theme – however do we need a separte plugin for the BMI Calculator? How is this made?
Hello,
Thank you for the interest to our theme. Yes, you will need to buy separate plug-in.
Best regards
hello, please is the fifth time that happens in a year and we have read in comments that is a general problem that happens to all customers who buy this theme, we have been 24 hours with the web without access and we have active google campaigns and networks that are damaging the reputation of the company and are losing money, activate the theme, the license is this code is
0dc00291-4875-4d49-8b4b-1c100c1f83ac website:https://barcelonarinoplastia.com/
THEME bought:https://themeforest.net/item/medin-medical-center-wordpress-theme/23229383
We have always same problem , as MedicaMarketing
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
As far as i see your support period was already expired. Please, renew it – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
THEME bought:https://themeforest.net/item/medici-health-medical-wordpress-theme/22719562 IS NOT OUR THEME. Please, contact other developer.
Best regards
Or do we have to pay 40 dollars to solve the problem that comes from your template?
Best regards
sorry, it was https://themeforest.net/item/medin-medical-center-wordpress-theme/23229383 and its yours, now work again, thanks so much
Thank you.
Hello, we bought the theme in 2020, we have a license, but at the moment a message appears on our website that the theme is not activated. Please help! Website: rentgenvarna.com
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
As far as i see your support period was already expired. Please, renew it – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards
Yes, our support period is already expired but the problem is with the license, please check if everything is ok with the license code?
Yes, everything is ok with the code. Your problem requires manual investigation by our developer. Usually such problem is caused by errors in default js functionality.
Best regards
Hello, I want to remove a license from a website to different one. Can you tell me how to do it? Thanks.
Hello,
What is your purchase code?
Best regards
Deactivated. You can assign this purchase code to other domain.
Best regards
Thanks… I appreciate your help.
Hi, I tried to activate the code in the new website, but it did not work.
Hi, your code was activated today here – www.bariatricsurgery-tijuana.com
Is this correct domain?
Best regards
No, I wanted to remove the code from that domain to use it in a different one -> paindoctorssandiego.com
Can you please help deactivate the code, so I can use it in a different domain?
Please, remove our theme on old domain. I made deactivation again.
Best regards
Thank you.
Does this work with shopengine?
Hello,
Yes of course. It is integrated with woocommerce.
Best regards
When I try to go to the support system it goes to the support system of another theme “Porto”. Is that correct? Can I makre questions about this theme in that support system? It’s a bit confusing. Thanks.
Hello,
It’s ok. Don’t worry. Thank you for your purchase.
Best regards
Hi pre-sales question. (opthalmology clinic, demo5) After you click on a blog post, the menu links on top are not working. Can we apply a new menu on Blog Post pages? George
Hello,
Thank you for the interest to our item.
The home page is created as a landing page. Each item in the Top menu is linked with the section from the homepage. The menu is the same for all pages – either home page or blog page. Unfortunately, the landing menu is connected with parts of a page and there is no sense and logic of using it in the same mode on a blog page. You can just hide the menu fully on all pages except the homepage. Our support team will help with the CSS of doing this. Or you can set the usual menu, not Landing menu. So, the menu will be linked to the corresponding pages.
Best regards
Hi. how i can do this theme header mobile contacts widget https://pastenow.ru/EWLF5 in another. not surgery demo. https://pastenow.ru/EWLH3
Quick links i dont use
ThankYou
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
As far as i see your support period was already expired. Please, renew it – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards
Hi, these are prepurchase questions? 1) when I go to the services page, the sidebar show itself first then I can see the content, can I put the content first then the sidebar comes in mobile? 2) Location, working hours, etc on the header can be editable, I want to edit icons? 3) And the last question is there a language plugin included so I can start to add language immediately? Thank you.
Hello,
Thank you for the interest to our theme.
1-2) customization can be done only via source code. We can help you with customization. You should contact pthemeshelp@gmail.com for estimates.
3) our theme isn’t packed with such plug-in. But you can install any of them.
Best regards
Hello, I bought your great theme a long time ago, I used it on my test site and now finally it’s time for migration to the actual domain. Would you please reset my licence code as soon as possible? Thank you in advance. Zorouviv
PS. Do I really need to renew support for this? I just saw an automated message under this post comment box.
Hello,
Your purchase code was resented. You can use it with other domain.
Best regards
Thank you for your immediate response!
Best regards
Hi, I am having problems to activate the Medin Quick Menu. I have 3 other licenses and never had any problems before. This time I am using the ‘Surgery Layout’.
Thanks
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Okay.
I want to change hosting from A to B. On hosting A the theme is activated. Will I need to reset activation code for hosting B? Domain name won’t change, only IP of server. Thx
Hello,
You shouldn’t have problem. If you have it, please contact here – pthemeshelp@gmail.com
Best regards
Hi i got to licenses and they both are not working i am using them on my website can you please fix this
Fatal error: Cannot use Automattic\WooCommerce\Admin\Features\Features as Features because the name is already in use in H:\wamp\www\ali\med\wp-content\plugins\woocommerce\packages\woocommerce-admin\src\API\OnboardingTasks.php on line 10
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
I have posted. I am waiting for the answer since yesterday.
What is the link to your ticket?
My Slider is not working, it keeps loading. I just purchased the theme yesterday.
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
hello, pls we need help urgently, we show these on website
” PLEASE, ACTIVATE OUR THEME! Thank you for interest to our product. If you don’t want to see this block you should ENTER YOUR CODE in Customizer or BUY LICENSE at Themeforest” can you help me?
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
As far as i see your support period was already expired. Please, renew it – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards
Hi,
I managed to translate the website using WPML but for some reason I can’t find the “Home” Breadcrumb string to translate.
Thank You
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
As far as i see your support period was already expired. Please, renew it – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards
Hi, a client of mine is using this theme, is there any way to show the author’s gravatar on a blog post? I’m not seeing an option for that anywhere or seeing it on the demo site. Thanks!
Hello,
Thank you for the interest to our theme. Can you show some live example or screenshot for better understanding.
Best regards
Here’s a screenshot from the Demo site: https://imgur.com/grrj5FH
It just shows the author’s name. How can we get the Gravatar to also show up here or is it possible to add an “About the Author” section at the bottom of a post that shows both their Gravatar and author bio?
Thank you. Our developer can give you correspondent recommendations after purchase.
Best regards
Hi, we’ve already purchased the theme. I tried signing up for the support site but it said the license key was already used on an account. I think the developer who made the site long before I took over created an account there. Is there a way to unhook the key from the account and make a new one? I tried emailing the generic help address on the support site but didn’t get a response.
Please, send mail request with your purchase code here – pthemeshelp@gmail.com
Best regards
Email sent, thanks.
If I want to install it on a subdomain and then migrate it to another domain, does the same code work?
Hello,
Yes of course. It will be ok.
Best regards
