287 comments found.
your theme is totally unstable, and you released it and then your support team is not replying for like 3 days what’s the use of 6 months support then? i have given you 5-6 bugs in your theme and still there is no update released
I hope you stay calm, things take time to sort out and make it better. Our team is working hard to make Kalles more stable and update soon. The update will affect other customers, so we will try to aggregate existing issues to update in a new version. If you are not satisfied, you can request a refund and we will accept it.
i think you are too calm even when someone tells you the bugs in your theme
and First of all tell me why do you keep telling me that i can claim a refund and you would accept it? i already know that you don’t need to tell me. if i wanted a refund i would have claimed it before you telling me but that’s not why i purchased the theme.
but that doesn’t mean i cant give my feedback and ask you to develop it properly as iam the customer using it and iam sure you know that customer feedback makes your product better.
and regarding the update iam sure you don’t ask every customer if you should release a new update or not you just release the update and the person who wants to update would download and update it and the person who doesn’t want to update would not update it
AS SIMPLE AS THAT
so there is is no point about other customers as most of them would be facing same issues of unstable them right? an update will be an improved version so its better for everyone you should understand that and be agile enough so that everyone can work on their website smoothly
I understand you’re looking for an update soon and we want it too, but we have to take the time to improve it. We will update soon. Thanks
Is your theme compatible with ShopEngine? If yes, i may consider buying it for my Site.
Most of the features of that plugin are already available in the theme so no need to install 3rd plugin, it will take up a lot of your server resources. Best regards!
your support representative are just wasting peoples time by giving shopify answers when i have bought woocommerce theme
https://prnt.sc/26hdzl5i have already selected the theme while creating the ticket so why do i get shopify answers instead of woocommerce?
this way you are just wasting time and the 6 months free support would be of no use if you keep wasting each day for such silly things
when i ask your representative that the popup login is not working on phone they say they was a video for that a screen recording video, https://prnt.sc/26he3h6 i mean don’t you guys have a phone to check it on your phone?
just increasing the solution time for such silly thing is only trying to waste customers free 6 months support
Sorry for the inconvenience caused and providing wrong information! Maria will assist you on that!
Enable Products Attribute On Product List is not working
Please help me open a ticket at https://support.the4.co/ Our team will check it for you. Thank you!
Do svg logo’s work with your theme?
Yes it does!
Well done! Amazing theme with great features and a supportive and creative team behind it. I’ve already bought 2 copies of it and now am thinking about the 3. one. I’m pretty sure that this theme will sell over 10000 in short time, if you keep improving it, especially if you work more on the speed of the theme. I am looking forward for the next updates. Best regards
Thank you so much for such nice words!!! Of course, we will continue to improve the theme’s features to be useful to the customers as much as possible 
why demo import show me “There are no predefined import files available for this theme. Please upload the import files manually below.”
Hi, can you please help us open ticket at https://support.the4.co/ so we can check it immediately.
Thanks
Please update the theme to latest version 1.1 then you can import the demo data. Thank you!
thanks for your reply after I enter my purchase code the import function works fine
Glad to hear that
how to move description blow addtocart , image right sidebar in accordion format
Our team will answer you on your ticket. Thank you!
When is the new update taking effect so that I can update my site?
The theme version 1.1 is available for download. Thanks!
I updated to the latest version and my site is now showing blank. please help
For any issues please open a ticket on support system. Thank you!
why dont you consider adding different visual hooks and provide Html box for writing them?
like on single product page user can add something before every product description gets started (but in the description box only) and after evert product description is over so the user dont have to do it on every product but have to do it only once and maybe also exclude some products or categories of products to show it or just show on some specific categories and products.
We will consider it. Thank you!
Hey I have a query about one feature in your theme which is the currency switcher. I want to choose INR as the default store currency but there is no country flag for that currency appearing and also there are no flags for some other currencies as well and on them by default US flag appears. So could you please explain how to fix this issue?
This currency is not in the list yet, please help me open a ticket here https://support.the4.co/. We will help you with this. Thank you!
there is no option to have different colors of button when hover, cant change the color of add to cart and buy now button hover color it just fades the actual color
with the new update i cant see the free shipping celebration animation if we select the upsell popup after add to cart its only working for mini cart there should be toggle to turn it on or off as per the user like
Your tickets has been received and is being reviewed by our team. Thank you!
why is it taking forever then? there is no reply on my tickets
Since everyone is in different time zones and we have a lot of customers, we try our best but reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend. Thank you for your understanding!
I am very impressed with the simplicity of using this theme. I love it!!!
What is the latest with the new update as you guys don’t give update log.
Thank you for your nice feedback. Please check the changelog here: https://help.the4.co/docs/changelog/ Stay safe!
Presales question : Do this theme supports any multivendor plugin effectively, any demos regarding that ? TIA
Hey, thanks for the prompt reply. I really appreciate this, and I will let my client know this. Thanks again
You are very welcome
why am I not able to import the demos even when the theme is activated? https://prnt.sc/26d9bbw all recommended plugins are installed and activated
i have mistakenly made 2 accounts with same purchase code as i signed up with email and as it was not showing my purchase there then clicked on envato login so as envato account had different email 2 accounts are made with same purchase code so i want you to delete one account to avoid confusion as i have mentioned in the ticket number #94866
Sorry we are unable to help you from our side. Please contact Envato for this. Thank you!
You can only import data from version 1.0.3. We will update the theme now. Thank you!
the account is made on your support website that is support.the4.co so how can envato help me in that only you can delete the account
Oh ok got it. We will check it and answer you on your ticket. Regards!
Hello,
I bought the theme, but there is a problem with WooComerse
“Your Kalles theme contains outdated copies of some of the WooCommerce templates. You may need to update these files to make sure they are compatible with the current version of WooCommerce. Here’s how you can fix this:
Update your theme to the latest version. If no update is available, contact its author to check its compatibility with the current version of WooCommerce.
If you replaced the template file, you will need to copy the new version of the template and make the changes again to make changes.”
kalles / woocommerce / single-product / add-to-cart / variable.php version 3.5.5 is obsolete. The basic version is 6.1.0,
Ui, Please help me, Demo Import does not work
We already answered you on your ticket. Please check it. Thank you!
Hello. How can I The4 Library because my own is empty
Please update the plugin to 1.0.1, then you can use it. Thank you!
How to edit mobile toolbar? Changing shop, whishlist not possible
This features is not available at the moment but it will be updated in next version. If you need help please help me open a ticket at https://support.the4.co/ Our team will help you with this. Thank you!
Hi,
I hope in the next update the features on Kalles Woocommerce will be like Kalles for Shopify (https://themeforest.net/item/kalles-clean-versatile-shopify-theme/26320622)
So many features in Kalles Shopify(https://help.the4.co/docs/changelogs/)
Which I haven’t found in Kalles Woocommerce (https://help.the4.co/docs/changelog/)
Because the two platforms are completely different but we will try to recreating the Kalles’s features as much as possible. Best regards!
Hi, great update new version. But l can’t see setting for toolbar mobile from theme setting. Is this not in the update version 1.1?
That feature is not ready for launch yet. It will be updated in the next version. Thanks!
This theme design looks good but it also look like little bit slow in loading speed. So could you please optimize this theme little bit.
Hi, thank you for your question but the speed already optimized a lot and the demo site has a good performance here: https://tppr.me/wz0km
However we will continue to improve more in the next versions
