85 comments found.
HI… I am trying to activate theme for one of our domain but it says it is registered with another domain. The domain that it was registered for is no longer in use.
When I try to submit the problem it comes up with message as support has expired but this is about de-registration of the code from the theme and not the support over the theme.
You are requested to look into this.
Hi there,
Please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, is it possible to change design of the forms’ button? Thx Jiri
Hi,
We would appreciate if you could please submit a ticket to our Help Center, explain in more detail how would you like button to be displayed, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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Hello,
I would like to ask for a shortcode list. I need to style some buttons (from text to filled buton) and tab’s clolor.
Would you help? Thank you Jiri
Hi there,
Thanks for writing in! You may find all the shortcodes within our theme documentation.
We hope this helped and if you need any further assistance kindly submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Am I able to add a post type of download, similar to the link post type you have but with a different icon and the url would then download a PDF? Something like the possible, can you point me in the right direction to make that happen. thanks
Hi there,
Thanks for taking an interest! Perhaps you can try to embed your PDF. Please check this tutorial here that can help.
Support
Mikado Portfolio part of
Qode Interactive
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hello,sorry I can’t view the demo web pages. The pages won’t load.
Hello,
We couldn’t reproduce this in our browser. Please try accessing demo directly through this link https://webon.qodeinteractive.com/landing/
If you are still having troubles to access demo please let us know which browser are you using so we can check this. Thank you.
Support
Mikado Portfolio part of
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Hi WebOn team, Not enjoying the template. It’s not an easy to work on. It’s been 2 weeks and yet my website remotely doesn’t look as good as the template. Extremely disappointed in my choice
Hi there,
We are sorry to hear this, however, you should know that our support team is always available for any theme related questions and assistance so please feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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To add, the creatives in the templates are not configurable differently for Mobile and Web and automatic scaling is breaking the experience.
Hi there,
We do see that you have a request and that it has been responded to, so for any additional assistance feel free to continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, after months not using it I’m finally picking it up. I previous removed the cart and account form the navigation. How can I get it back? I couldn’t find it in the manual. Thank you!
Hi there,
You can add the widgets back from Appearance > WIdgets > Header Widget Area.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi team, I’m trying to signup to Qode helpcenter for deregister my license because we need to instal in a different domain (we did in a wrong domain by mistake) but Qode website send me message error and I can’t sign up nor reset my password… Could you help me?
Hi there,
You should know that you can deregsiter from our help.
Did you manage?
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, i have a small question. Already use your theme. At the single blog i cannot find out where i can edit the “About Author” title and content. Can you help me 
Hi there,
You will find the widget in Appearance > Widgets > Main SideBar, where you will be able to edit the title to your needs.
If you need any further assistance please feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks a lot
Hi there,
You’re welcome!
Support
Mikado Portfolio part of
Qode Interactive
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I bought this template this morning. OMG after hours, the setting was done but still I could’nt use any of the demo page which was presented. The assets are there, I can use the widgets as part of slider revolution but not the full demo page.
The tutotrial is okayish but to incomplete or with errors (I think it is related to a different product).
I’m starting to give up and I think I will use elementor only. Can I get my money back?
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center, include your purchase code and URL of your site, and one of our support agents will check this and assist you further.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Prebuying qns : Is it possible to use this theme for 2 other websites that i own? Also this theme does include pages designs as well not just a landing page theme?
Hello,
Thank you for taking an interest!
When you purchase a WordPress theme, it’s important to note that you also receive a license for using the theme – and each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain. If you wish to use this theme on 2 domains, you’ll have to purchase 2 licenses.
With the demo import, you have an option to import all pages that you can see on our live demo (not just the landing page).
If you have additional questions, let us know!
Support
Mikado Portfolio part of
Qode Interactive
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Hi, thank you for your prompt reply. I see, so that means to get the 2 license, i have to buy the theme twice?
Hi there,
Yes, if you wish to use theme on 2 different websites, you should purchase 2 themes (2 licenses).
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I have a small issue. There is no way to translate the search text in header for searching.
I have translated everything with loco, but the search text next to the icon is not translated, neither is the placeholder text in the search overlay.
How can I translate these?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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key of successes for any WordPress theme is speed and quality, your theme is not optimized for speed or seo
Hi there,
Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed. A balance between size and quality is necessary. A good hosting server is also very important for the site’s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed.
Our built-in SEO is a basic search engine optimization to get you going. However, if you want to go more in depth, especially in regards to social sharing etc. we recommend using an SEO plugin. So when it comes to Yoast SEO this plugin will in no way cause conflicts with the existing SEO fields, but override them.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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Just bought the theme and got it installed.
Hi there,
Thanks for choosing our theme!
If you need any assistance feel free to submit a request at our help center and our support team will be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I’m Saehee. I’m working in ITLcompany in Korea.
I bought and downloaded a template from your website. However, I have a big problem. We are using the template for renewal our web page then, it is struggling with some problems. We installed the plug-in and worked step by step but it made some problem so we even can’t go back to the first time when we downloaded the template.
We delete the template and reinstalled many times but still there are problems. How can we go back to the first situation. I think the best way for fixing this problem is going back to first situation when we download the template. Please help me. My due day is the last day of November for finishing this work but I couldn’t do anything due to those errors.
If you want to contact with me you can use my e-mail address as well. saehee@itlup.comThis is my company’s web site :http://www.itlup.com
If you need management web site’s address, Id, and password I can send you.
I hope that I can get your respond ASAP.
Kind regards, Sae Hee.
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our Help Center and include your website URL and more detailed description of the issues you’re experiencing. One of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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My support recently expired but I just wanted to let you guys know that WebOn Potfolio is not working properly on WordPress version 5.8.2
While I have added a new Project and it is visible and published it does not show it online. Only as admin i can check it.
For example this is the new project am trying to publish, but none https://digidot.gr/portfolio-item/spice-jar/ appears only as Archive and not to the portfolio it belongs it belongs to Portfolio packaging https://digidot.gr/porfolio-sxediasmos-siskevasias/If the problem persists we can not post new Projects… Can you fix it please ?
Licensee: teleia design george@tsamitros.grAlso a another design issue: the Archive display ( when you click a category “qodef-e-info-category” ) appears vertically and not as a grid as usual.
Check here what i mean: https://digidot.gr/portfolio-category/logos/Can you fix it appears as used to be (as a grid), thanx
So sorry the portfolio issue was by me ( cache issue ) To be clear NOT YOURS. but if you can please the Archive issue. thanx
Hi there,
We are glad you managed to solve one of the issues.
As for archive pages, those pages are different than other pages, they have a predefined layout and for Portfolio Archive you can set some options under WebOn Core Options > Portfolio > Portfolio List.
What Are Archive/Category/Taxonomy Pages
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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thanks a lot for helping, DONE. All are fine now
Support
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Everything is amazing but i need some information related to the my sites that is about https://www.olansichina.com could you please have a look and suggest me are your theme is responsive for my wordpress brand sites or not? Also please tell the about the theme is it licensed or null?
Hi there,
Thank you for reaching us!
All of our themes are responsive and you can see more of our themes here.
You can filter theme by category and other available filters or enter a specific keyword in search bar to narrow down your search as shown in screenshot.
When you purchase theme you also receive a license for using the theme and you can find more about Regular License in this link.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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Hi! So I am not going to be liked because of this post but I am livid. I have multiple themes from QODE and I never use support. I am implementing this one and I am having an issue with exporting and importing the JSON template. I tried to put in a ticket, but it wont let me put it in because my support has expired? Even if that is true, these themes cost way too much to have a basic issue not even have a way to ask for assistance. I would understand if I was asking for custom work, but this should be standard. Honestly, this is offensive. Please let me know if you know what I am referring to and willing advise. Thank you.
Hi there,
Please understand that a supported item includes a 6 month support period from the purchase date, however you can always extend your support and you can find more info here – General Info On Support Expiration.
You can also reach us here on author’s dashboard or via author’s mail for more general questions regarding theme.
If you are perhaps having issues with demo import please check this article – How To Import Demo Content Using The One-Click Demo Import Feature, and if you were perhaps referring to something else please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you! No, I am not referring to the demo import as that has been well talked about. I am referring to exporting an Elementor json template of a page built with WebOn from a staging environment, onto the live site. Multiple WebOn modules will not export. This is normally done by exporting the json and importing to the template system of Elementor.
In regards to your reply, Thank you! I understand about the support, but to me, this is not technical support, this is either a bug, or hopefully an article on your knowledge-base. My issue is that I couldn’t even send this private, where I pointed out the exact issues, urls, and steps from the purchase code. I have never seen a contact system reject the ability to contact the support team if the support expired. Where we could even talk about purchasing more support. Honestly, I own so many Qode themes, I don’t think I will ever purchase or recommend again based on this experience.
Would you prefer I email the issue to your email, go back and purchase support, or continue this here?
Thank you!
Hello,
We have tested exporting and importing Elementor templates, and everything works fine on our behalf. Please check the following article for more info about this subject.
Also, you can send us a mail providing your purchase code in it and our team will take a look. Please describe the issue as well. Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, i like the design of the theme, a quick question… With the split slider showcase page, is there a way to have other content below the last slide so then when you scroll down past the 5th slide it would then scroll into other page content?
Thanks
Toby
Hi there,
Thank you for taking interest in our WebOn theme.
Support
Mikado Portfolio part of
Qode Interactive
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Pre buying question: Is it possible to add two logos to each side?
Like this screenshot: https://prnt.sc/1wc4pdwHi there,
Such an option, unfortunately, does not exist within the theme. Achieving this would require changes in template files, which is not included in item support, sorry about that.
You can search for a 3rd party plugin for this. Please note that we have not tested every available plugin and cannot guarantee compatibility with all 3rd party plugins available.
Do let us know if you have additional questions!
Support
Mikado Portfolio part of
Qode Interactive
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