20 comments found.
Hey there, I am again getting an infinite load when trying to edit a page using Elementor. Your support team helped me fix this last time, but I dont know what they did. All updates are done and the theme & plugins are up to date. Looking for your response. Best!
For your issue, please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
Hi, I’m interested in this theme. Does it require Elementor Pro?
Hi,
Thanks for your interest in the Naturis theme! No, Elementor Pro is not required — the theme is fully compatible with the free version of Elementor. All the demo content and layouts are built using Elementor Free, so you can customize everything without needing to purchase the Pro version.
Best regards,
The icons are incorrect; the selected icon doesn’t match what is displayed. Could you please fix this?
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you. Thanks,
Did I miss the discount period?
We’re sorry, but the discount promotion has ended, and the product is now available at its regular price.
If we have any future promotions, we’ll be happy to let you know!
Thank you for your understanding.
I’m considering buying this theme, but I’m noticing it doesn’t say support for Woocommerce 9.x – Is that correct? I’m on 9.7.1
We’re pleased to inform you that the theme supports and is fully compatible with the latest versions of WooCommerce. We continuously update our theme to ensure smooth performance and compatibility with WooCommerce updates.
I am experiencing a serious issue with the theme. When I try to edit a Header in UAE > Header and Footer Builder, Elementor doesn’t load, and the console shows the error: Uncaught ReferenceError: elementorV2 is not defined.
Everything (WordPress, theme, and plugins) is fully updated to the latest versions. This is clearly a compatibility issue caused by the theme or its integration with Elementor.
I do not intend to renew support to fix a problem that is not on my end. I expect a resolution or an update to address this.
Have you updated the theme to the latest version? Please upgrade to the latest version of our theme. Guide update: https://byduoc.gitbook.io/update-template Or contact our support team at https://wpopal.ticksy.com/submit and attach your site info, they will check and support you.
Thank you for your response. I have already updated everything: WordPress, the theme, and all plugins, including UAE and Elementor, to their latest versions.
Unfortunately, the issue persists. The only way to make it work was to roll back to an older version of UAE and Elementor.
This clearly indicates a compatibility problem between the theme and the latest plugin versions. Please address this issue in your next update.
For your issue, please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
I noticed the theme was updated last week and now our website isn’t loading correctly. I need to update the theme. I have the latest version downloaded but unsure as to the process. I cannot open a support ticket as the support has expired. I just would like to know the process to update the theme. (currently running the child theme version)
Dear mate,
For your issue, please contact our support team at email:help@wpopal.com and attach your site info also, they will check and support you. Or refer guide update: https://byduoc.gitbook.io/update-template
Thanks,
thank you so much… email sent!
We will check email and solve the issues. Thanks.
I cannot see the demo cart and payment page.
Hi there, For your issue, please contact our support team at https://wpopal.ticksy.com and attach your site info also, they will check and support you. Thanks.
I haven’t purchased it yet. I have questions in my mind before purchasing. That’s why I asked.
Hello, I’m adding it to the cart in the demo. However, it does not appear in the cart. For this reason, I cannot see how the cart and payment page work.
We checked demo site and we see it works well. You can check here: https://demo2.wpopal.com/naturis/shop/
I wonder where is the Create Account page? It redirects to the WordPress registration page.
You can register on the My Account page: https://demo2.wpopal.com/naturis/my-account/
For everyone thinking of buying it The theme needs to be updated to be compatible with the latest version of Woo Commerce
naturis/woocommerce/cart/mini-cart.php version 5.2.0 is out of date. The core version is 7.9.0,
naturis/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0,
Dear Mate,
We appreciate your continued support. Currently, we are updating our theme to ensure compatibility with the latest version of WooCommerce. You will receive a notification for the update. Please install the latest version to enjoy new features seamlessly.
Thank you for being part of our journey.
Best regards,
Thanks for your continued support
Thank you for choosing our template.
Hi, I am interested in your theme. But I noticed this theme was last updated November 2022. Is there any upcoming update soon?
Hi.. We are checking the theme again and updating it. Thank you for choosing our template.
Urgent! Yesterday I updated the template from version 1.1.5 to the latest version 1.1.6, using the Envato Market plugin. Everything seemed to be going correctly, but soon the store’s customers contacted me with a problem, and I actually noticed it on my own: the canvas cart is empty, without products and without a checkout button! If I access the cart directly, the products are there correctly, but not on the canvas cart! And customers are not able to close purchases.
Help please! Thanks!
Guina.-
The site: https://cheirodemato.eco.br
Now I don’t know if it was the template update that caused this, since I restored version 1.1.5 (in a copy of the site) and the problem continues, the canvas cart is completely empty… what could it be?
I found out! The incompatibility happens with the latest version of Elementor Pro (1.12.0). I had to go back to a previous version of Elementor Pro (1.11.4), and it fixed it. I think they will have to revise the template to be compatible.
Ok. We will check and update our template. Thanks.
Really cool work, I had just a little problem..
I migrated form localhost to server and Elementor does not worlk anymore.. It is stuck on loading
I deactivate all plugins, updated all of them and change theme. The last one was the good one. Elementor worked again perfecty when I chose another theme.
What should I do ? My client is waiting for his website online
Thanks for help
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Hello, where can I find the template and logo psd file?
Hi there, in the theme package, psd/figma file doesn’t include in our theme. If you have any issues with our gmail, please contact us via https://wpopal.ticksy.com/, our dev will check and support you asap. Thanks
Hello, just purchase the theme, where is child theme?
Hi! Thanks for choosing our theme. You will get the child theme in the import demo process. Please see here: https://wpdocs.gitbook.io/naturis/download-and-installation/one-click-to-import-demo
Hello, how to import another home page? I need to run the import wizard and select theme one by one again and again?
Thank you
Hello! Thanks for choosing our theme. Please contact our support team at https://wpopal.ticksy.com/, they will guide you in detail. Thanks,
THIS THEME IS NOT THOROUGHLY DOCUMENTED. I SPENT MANY SLEEPLESS NIGHTS TRYING TO FIX LITTLE ISSUES. PLEASE HELP! I’m knee deep into the theme, I put a lot of energy into getting to look as beautiful as possible, but I really want to start putting focus on other areas of my business not and not be so wrapped up in this. Overall the concept of the design is beautiful and professional looking, but it is not documented or the documenation is not up to date.
Hi there,
Thanks for choosing our theme. And we are sorry that your experience with our theme doesn’t meet your expectation. Let us have a chance to help you. Please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and help you.
Thanks,
Thank you for getting back to me. I really love the theme overall. Im working with the support team now.
Thank you.
How can I edit the below buttons on mobile version?
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and guide you.
Thanks,
Is your theme compatible with ShopEngine? If yes, i may consider buying it for my Site.
Hi there,
Thanks for contacting us. But sorry the theme doesn’t support Shop Engine.
Thanks,
Congratulation, best of luck with sales 
Thank you!
