1325 comments found.
There are some issues with the theme. the header address and content and footer content on construction. i created ticket but its not responded to.
Hi,
Your request was answered 4 days ago. Please check your ticket in your support profile.
Cheers
What is the latest version number of Pearl and how do I find the current version number on this website?
Hi,
The most recent version of the Pearl theme is 3.3.2. You can download it from your Envato profile page.
Cheers
Hello Stylemix! I do not know if I still have support, I have bought this theme 2 times because it has worked a lot for me in the pages I have made,
And I would like you could help me, I need to hide all the menú section on a specific page and I cannot find the way to do it, it is possible to do it?
thanks in advance, I stay tuned.
Hi,
The theme doesn’t contain such kind of option by default. But you can use custom CSS like:
body.page-id-1713 .stm-navigation {
display: none;
}
Where page-id-1713, you’ll need to use your page id. Here you can read about how to find page id – https://kinsta.com/blog/wordpress-get-post-id/
Cheers
Thank you!
You are welcome!
Love this theme. I have a support question – are the lifetime updates that are included also update the page builder that is bundled? Mine doesn’t update with the bundle and I’m not sure if I should buy it directly from the builder or not. I think I have a cache issue because of an older version, but I’m not sure if it’s a bundled update I need to pay Pearl for or go to the page builder’s website.
Hi,
Sure, we always update the bundled plugins alongside the Pearl theme. So please have a look at our release notes. We will mention updates in changelogs – https://docs.stylemixthemes.com/pearl-theme-documentation/extra-materials/changelog
Cheers
Good day, I cant seem to access: https://pearl.stylemixthemes.com/ it says Host Error.
Hi,
There is a temporary failure on our Server. We are working on this issue right now. We hope everything will be sorted out very soon.
Cheers
My logo is not included in the sticky header even though i have the logo image in the sticky logo
Hi,
Please submit a ticket on our support website so our technical experts will kindly assist you.
Cheers
What’s the highest version of PHP supported by the theme and when do you estimate releasing the php 8 version? Thank you!
Hi,
The theme supports PHP 7.4.x at this moment. We are planning to include PHP 8 support in the first half of this year.
Cheers
Hi! I’m trying to change the background image of my header in an specific page. How can i do that? Pls help!
It’s no the home page, is a nother page in my website
Hi,
Our support agent has replied to your ticket. Please check your ticket from the support profile and let us know if you have additional questions.
Cheers
Is there a way to use a self hosted video as a background in a row instead of Youtube? It doesn’t play on ipad.
Hi,
The video background functionality is part of the WPBakery Page Builder plugin. It supports only YouTube videos and doesn’t work on mobile browsers.
Cheers
Hi there, can you tell me please, does the theme support right to left language option? We are planning to add Arabic and it will be right to left, will the theme support that and will everything work fine?
Thanks!
Hi,
The theme doesn’t support RTL by default. If you are planning to use it for the Arabic website, you’ll need to add RTL styles manually. Let us know if you have additional questions.
Cheers
Hi, I don’t understand how to translate “read more” text with WPML. I already search in WPML in “String translation” but I didn’t find it. Can you guide me how to do that?
Hi,
First of all, please ensure that you synchronized the theme and its plugins language files in the WPML > Themes & Plugins Localization section. After, you can find the needed strings and translate them in String Translations.
Cheers
Hi, great theme! tell me where to change this element – http://joxi.ru/KAxKlyNuvedkk2
Hi,
You can edit that part of the navigation menu in the Pearl > Theme Options > Header > Header Builder section.
If you need technical assistance, please submit a ticket on our support website.
Cheers
thk, i found
You are welcome!
after update the following plugins needs to be updated WPBakery, Slider Revolution, STM Configurations,
Hi,
You can update those plugins on the Appearance > Install Plugins page.
Cheers
I am a web designer and I purchased theme pearl and i need plugin header builder promised before sold (https://docs.stylemixthemes.com/f-a-q/pearl-header-builder-features) but when i create a ticket for support they answer me kind of excuse and close my ticket without solving my problem .In the Pearl theme tutorial tell me all steps but i cant find all options which i bought. disappointment
Hi,
The Pearl theme comes with the native header builder feature. We never advertised and promised that the Pearl Header Builder plugin is included in the Pearl theme.
Moreover, you requested a feature that doesn’t exist in the theme. Our support agent explained to you that.
Cheers
Malgré toutes ses interfaces simples, le générateur d’en-têtes ne permet pas trop de changements de fonctionnalités.
Par exemple, vous ne pouvez pas faire des couleurs de texte de menu différentes des couleurs de texte de hamburger.
Malheureusement, les couleurs du thème principal sont liées à beaucoup de choses, j’ai donc dû effectuer mon travail avec Additional Css.
Cordialement
Have you tried to change the menu colors directly in the Menu element settings?
We will take into account all your requests and try to improve those parts of the Pearl Theme.
Cheers
Hello, I can not find where to add a favicon? Customizing > Site Identity section – empty too
Hi,
A favicon is a basic option of WordPress and it is located in the Customize > Site Identity section – http://joxi.ru/ZrJKYPLibdWN8m
Cheers
Thk, i found)
You are welcome!
Hello There , just a quick question before buy, we did purchased some themes in this platform , and the most important thing for us is to Import “ALL Demo Pages at once” , that means we want to import all demo pages on our host and then chose the best sections from each theme to build our multi industry website pages. is it possible with your themes ?
thanks in advance with regards
I researched a little and I realized that there is a Import Page feature , that means I can Install one Demo and then Import which Demo pages that I need extra , but in your video there is just 10 Demo category for Importing Pages , in your Last version do we have that option to Import every page on the DEMO site that you provided ?| it is very important for us, Thanks a lot
Hi,
The Import Pages feature contains a limited number of demo pages by default. Including additional or all the pages requires more time and recourses than we can afford at this moment.
Cheers
Just heads up, since there is nowhere else where to report this. With new contact form 7 update (update Version 5.5), the spinner disappears. It has to do with a new spinner class that contact form has added. Conflict is with /stm-configurations/ plugin. I have fixed it, but you might want to fix that on your end, so other users don’t have issues with no spinner showing up on contact forms.
Hi,
Could you please clarify the problem in a bit more detail? The demo contact forms were built based on our custom classes.
Cheers
Without going into too deep, with new contact form update and stm_configuration customization for a submit button, the spinner is left off. There is a new class introduced in the contact form update and Ajax spinner is no longer used. If you test any of your demo contact forms, without stm_configuration plugin enabled, you will notice the difference.
The STM Configuration plugin contains custom styles for contact forms. We will try to improve that part of the forms in our future updates.
Cheers
It is more a matter of fixing the conflict, than improving, so your other users have forms working as intended.
I bought your theme and try to edit the contact widget but facing this error: The “contacts” block was affected by errors and may not function properly. Check the developer tools for more details.
how to fix it?
Hi,
Please submit a ticket on our support website and we will troubleshoot the issue on your website.
Cheers
Hi recently purchased your theme…can you send me the psd files my download didn’t have them
Hi,
Please send your request via our ticket form and our support team will try to send the required PSD template.
Cheers
Hi, is it possible to set a custom css class with one of the default color setted on theme options?
Hi,
There is no special class that gets the default color. Default colors are used as the variables in classes. Which part of the theme would you like to change?
Cheers
I think that I have found a response: inside the \includes\theme\print_styles.php I add the custom class into array list for primary/secondary/third color… It will work, right?
Sure, that is the correct place. But that part of the theme can not be edited via Child theme. Therefore, your custom modification will be removed during the Pearl updates. So do not forget to backup your changes and modifications.
Cheers
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